Digital Collaboration and the 21st C.
11.7K views | +0 today
Follow
 
Rescooped by Susan Myburgh from Designing service
onto Digital Collaboration and the 21st C.
Scoop.it!

What Big Data Means to the Customer Experience : Aspect Blogs

What Big Data Means to the Customer Experience : Aspect Blogs | Digital Collaboration and the 21st C. | Scoop.it
What Big Data Means to the Customer Experience. by Christine O'Brien on February 6th, 2013. Chris O'Brien, Marketing Communications Writer It's time to start demanding more from your contact center. Does this have a familiar ring to it?

Via Fred Zimny
more...
Mertens Marketing's curator insight, February 11, 2013 4:21 AM

A recent survey revealed that a consumer who is satisfied with a customer service representative is 2.5 times more likely to conduct future business with a company.

Digital Collaboration and the 21st C.
Examines the connectivity possible for global knowledge participative creation and sharing.
Curated by Susan Myburgh
Your new post is loading...
Your new post is loading...
Rescooped by Susan Myburgh from Organisation Development
Scoop.it!

Introduction: Rewriting the rules for the digital age

Introduction: Rewriting the rules for the digital age | Digital Collaboration and the 21st C. | Scoop.it
The 2017 Deloitte Global Human Capital Trends report reflects seismic changes in the world of business. This new era, often called the Fourth Industrial Revolution1—or, as we have earlier labeled it, the Big Shift2—has fundamentally transformed business, the broader economy, and society.

We title this year’s report Rewriting the rules for the digital age because a principal characteristic of the new era is not merely change, but change at an accelerating rate, which creates new rules for business and for HR. Organizations face a radically shifting context for the workforce, the workplace, and the world of work. These shifts have changed the rules for nearly every organizational people practice, from learning to management to the definition of work itself.

All business leaders have experienced these shifts, for good or for ill, in both their business and personal lives. Rapid change is not limited to technology, but encompasses society and demographics as well. Business and HR leaders can no longer continue to operate according to old paradigms. They most now embrace new ways of thinking about their companies, their talent, and their role in global social issues.

We have developed a “new set of rules” to make sense of this changing landscape. These rules reflect the shifts in mind-set and behavior that we believe are required to lead, organize, motivate, manage, and engage the 21st-century workforce. While it is hard to predict which emerging business practices will endure, it is impossible to ignore the need for change. This report is a call to action for HR and business leaders, who must understand the impact of change and develop new rules for people, work, and organizations.


Via David Hain
more...
David Hain's curator insight, April 12, 2:03 AM

Deloitte's annual take on what's affecting the world of talent and workforce performance- always worth reread!

Scooped by Susan Myburgh
Scoop.it!

A Curated Digital Experience: Searching for Context in Online Collections

A Curated Digital Experience: Searching for Context in Online Collections | Digital Collaboration and the 21st C. | Scoop.it
Producing an easy, affordable way to deploy searchable online art collections isn't easy. And no one wants just another faceted searc
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Space paves the way for digital society

Space paves the way for digital society | Digital Collaboration and the 21st C. | Scoop.it
Our information society is facing a challenge – steadily growing data volumes must be transferred across the globe at faster and faster speeds in order to keep up with the technical advancements of our time.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Over a million adults have gained Basic Digital Skills within the last year | Blog | Doteveryone

Over a million adults have gained Basic Digital Skills within the last year | Blog | Doteveryone | Digital Collaboration and the 21st C. | Scoop.it
More than 1.1 million UK adults have gained Basic Digital Skills since 2015, according to new research Doteveryone has conducted in partnership with Lloyds Bank and the Tech Partnership.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

6 May 2017 – Open Day of the European Institutions

6 May 2017 – Open Day of the European Institutions | Digital Collaboration and the 21st C. | Scoop.it
This year too EEAS is ready to open the doors to general public to celebrate the Anniversary of the Schuman declaration.

The Open Day will take place on Saturday 6 May. During the whole day (from 10h00 to 18h00) the EEAS will be accessible to the general public.

Different stands will showcase the main activities carried out inter alia in our CSDP missions and operations.

You can also come and chat with EU Delegations staff around the world!

This year's focus is on the 60th anniversary of the European Union.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital Media and Holocaust Museums in a Post-Survivor Era | Zungri | The iJournal: Graduate Student Journal of the Faculty of Information

Digital Media and Holocaust Museums in a Post-Survivor Era | Zungri | The iJournal: Graduate Student Journal of the Faculty of Information | Digital Collaboration and the 21st C. | Scoop.it
Digital Media and Holocaust Museums in a Post-Survivor Era
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Boomers and Beyond - Local help to decode the ever-changing digital world

Boomers and Beyond - Local help to decode the ever-changing digital world | Digital Collaboration and the 21st C. | Scoop.it
Archie Grimball gets the basics of how to use a computer. He emails, he pays his bills online.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Library Resource Finder: Location & Availability for: Museums in a digital culture : how art a

Library Resource Finder: Location & Availability for: Museums in a digital culture : how art a | Digital Collaboration and the 21st C. | Scoop.it
New LIS book available: Museums in a digital culture : how art and heritage become meaningful / https://t.co/XiPJc9XFJl
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Why some American libraries are obsessed with making viral GIFs

Libraries across the country getting hip in an effort to attract new customers.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

PhD Program in Engineering Social Technologies for a Responsible Digital Future

PhD Program in Engineering Social Technologies for a Responsible Digital Future | Digital Collaboration and the 21st C. | Scoop.it
Delft University of Technology establishes a new PhD program in Engineering Social Technologies for a Responsible Digital Future. This initiative aims at strengthening complexity science for a better understanding of socio-technical systems and prepare for the challenges of today’s globalized and hyper-connected world.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital Warfare: What Are The Threats To Your Organization? | Articles | Chief Digital Officer

Digital Warfare: What Are The Threats To Your Organization? | Articles | Chief Digital Officer | Digital Collaboration and the 21st C. | Scoop.it
Today, it’s not a case of ‘if’ but ‘when’ hackers will strike. However, by adopting these types of approaches, organizations will strengthen their defense.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital Democracy: The Tools Transforming Political Engagement | Nesta

Digital Democracy: The Tools Transforming Political Engagement | Nesta | Digital Collaboration and the 21st C. | Scoop.it
This paper shares lessons from Nesta’s research into some of the pioneering innovations in digital democracy which are taking place across Europe and beyond
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital Learning Network

Digital Learning Network | Digital Collaboration and the 21st C. | Scoop.it
DLNET for sharing ideas and good practice in using digital technology to support learning in the Cultural Heritage sector
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

"Safeguarding for the Future: Managing Born-Digital Collections in Muse" by Kimberly Kruse

Over the past few decades, advancements in technology have changed society entirely. Every bit of information about world news, popular culture, and art is just a tap of a touchscreen away. So many aspects of the contemporary world have become digitized so that it was only a matter of time before museums would have to face the issue of born-digital media in their collections. From videos to web-based art, museums have to tackle how to save this new form of cultural heritage. Museums have to do so now before it gets lost forever. The challenge of born-digital objects lies in its nature of impermanence and rapid obsolescence. Is it possible to safeguard collections for the future?
This thesis aims to explore and define born-digital collections in museums from the perspective of a registrar and collections manager. These kinds of objects and art are disreputably unstable and fragile. Throughout, I analyze how museums embrace digitization as well as various collections management practices, surrounding legal issues, and current preservation solutions. My thesis also studies the current challenges with preservation and conservation of digital media. I argue that the most optimized solutions for safeguarding born-digital media are yet to come in efforts to maintain access and preservation. Although the future is unpredictable, it is imperative for museums to research new methods for safeguarding born-digital collections for both public access and documentation of cultural heritage.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Museums in Central Asia: The Role of Cultural Institutions in disseminating Information

The countries of Central Asia, Kazakhstan, Kyrgyzstan, Tajikistan, Turkmenistan, or Uzbekistan have great tourist potential both for foreign visitors an
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

The National Museums of Kenya is Building an AWS Cloud-based Digital Archives Platform

The National Museums of Kenya is Building an AWS Cloud-based Digital Archives Platform | Digital Collaboration and the 21st C. | Scoop.it
Retweeted Amazon Web Services (@awscloud):

Learn how the #AWS Cloud can drive individuals around the world to... https://t.co/utuwlp4WUR
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Museum Digital Strategy Examples and Resources

Museum Digital Strategy Examples and Resources | Digital Collaboration and the 21st C. | Scoop.it
RT @MirjamWenzel: #Mustread Compilation of #DigitalStrategy Papers of UK and US #Museums by @cogapp https://t.co/fO3vyfrthx #DigSMus - than…
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

From basic digital skills to digital understanding - an experiment | Blog | Doteveryone

From basic digital skills to digital understanding - an experiment | Blog | Doteveryone | Digital Collaboration and the 21st C. | Scoop.it
We'd like to see if we can go beyond digital skills and grow digital understanding among the BBC's Weather Watchers audience.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital Marketing Intern | Royal Society for Public Health | City of London, London, Greater London | Charity Jobs

Digital Marketing Intern | Royal Society for Public Health | City of London, London, Greater London | Charity Jobs | Digital Collaboration and the 21st C. | Scoop.it
Apply now for Digital Marketing Intern. Digital Marketing Intern, City of London, London, Greater London, 18000, The Royal Society for Public Health (RSPH) is looking for a proactive and enthusiastic intern to provide marketing support for a busy department that is responsible for delivering membership, events, digital and publications.

Reporting to the Digital Marketing Executive and working closely with staff across the department, the role is initially a 6 month paid contract. This role is an excellent opportunity to learn about digital marketing in a dynamic organisation with a rising profil
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Sounding Board: Digital Creativity in Museums

Sounding Board: Digital Creativity in Museums | Digital Collaboration and the 21st C. | Scoop.it
What does creativity look like in today’s digital landscape? Join us for a
roundtable with new media strategists from across Washington, D.C.’s most
prominent museums to discuss just that and what it means for the future of
social media and web design. 
 
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital Mums - The Social Media Company Changing The World of Work | Informi - Small Business Support

Digital Mums are a social media agency with a big vision - empowering mums with #WorkThatWorks whilst helping SMEs develop their digital or social strategy.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

6th ICTs and Society Conference: Digital Objects, Digital Subjects | Events | The ICTs and Society Network

6th ICTs and Society Conference: Digital Objects, Digital Subjects | Events | The ICTs and Society Network | Digital Collaboration and the 21st C. | Scoop.it
RT @arouvroy: Digital Objects, Digital Subjects. Critique in the Age of Big Data Capitalism. Westminster May 20-21. https://t.co/gX725zwx8X…;
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Digital World vs Silver Tsunami: Boomers Past, Present, and Powerful Future – The Aging Boomer

Digital World vs Silver Tsunami: Boomers Past, Present, and Powerful Future – The Aging Boomer | Digital Collaboration and the 21st C. | Scoop.it
Baby Boomers have always influenced media. Born between 1946 and 1964, they grew up with the television industry. As they innovated, the world gained email, and satellite TV, and the Internet, and …
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Libraries continue to evolve in digital age

Libraries continue to evolve in digital age | Digital Collaboration and the 21st C. | Scoop.it
[...] in the era of digital media and instant information, more people are doing research and other traditional library tasks digitally. A short list of social media services that I use almost daily are Facebook, Flickr, and Nextdoor.com, but Harris County Library System has a presence on all of the major social media platforms. Other library amenities usually include some or all of the following: computer classes, e-book assistance, exhibits, outreach services, and proctored distance learning exams. The library's staff do still find it important to implement ways to appeal to millennials and other age groups who prefer to receive information on the internet or through apps on their phones or tablets. Public library apps like Overdrive and HOOPLA greatly appeal to our customers who are hungry for digital content, Sheaffer said. According to the Pew Research Center, the vast majority of Americans – 95 percent– now own a cellphone of some kind. The library staff engages with people who prefer digital information from person devices through outreach within their communities. Outreach take place in community spaces such as farmers markets, convention centers, or area school. The changes of technology and meeting the needs of the majority of people using digital devices is making public community libraries shift and re-focus being a vital attraction for the community. Through the library's app, people have access to streaming video, digital magazines, ebooks, music, and audio books. "With all of the information and experiences that are shared through technology, libraries are a primary resource in the knowledge ecosystem and play a key role in stimulating thought, action, and learning," Edward Melton said, Harris County Public Library director. Public Libraries level the playing field by providing free access to a wealth of information and resources that may not be accessible in other places of the community.
more...
No comment yet.
Scooped by Susan Myburgh
Scoop.it!

Dublin City Libraries and Archive Digital Repository

Dublin City Libraries and Archive Digital Repository | Digital Collaboration and the 21st C. | Scoop.it
An online archive has been launched by The Dublin City Council Libraries and Archives Digital Repository https://t.co/RKabTuXbDN . https://t.co/WH9IglobUH
more...
No comment yet.