Be Inspired, Not (Just) Driven -- top brands go beyond just doing what customers ask
Many Paths to the Top -- many different ways to the customer-centric summit
Loyalty is Job One -- no substitute for understanding what drives genuine customer loyalty
Tools Don’t Make the Carpenter -- adopting specific methods or technologies is not enough
Can't Fake Culture -- too few companies reward employees for building customer loyalty
Five Habits Drive Lasting Success -- the subject of my upcoming book!
Leaders Matter. A LOT. -- a strong CEO with customer-centric vision is essential
by Bob Thompson @customerthink #da12social