Why Generation-Y Can’t Read Nonverbal Cues | Développement du capital humain et performance | Scoop.it

   Nearly all of the Gen-Y communication tools involve the exchange of written words alone. At least phones allow the transmission of tone of voice, pauses and the like. But even these clues are absent in the text-dependent world. Users insert smiley-faces into emails, but they don't see each others' actual faces. They read comments on Facebook, but they don't "read" each others' posture, hand gestures, eye movements, shifts in personal space and other nonverbal—and expressive—behaviors.


   In Silicon Valley itself, some companies have installed the "topless" meeting—in which laptops, iPhones and other tools are banned—to combat a new problem: "continuous partial attention." With a device close by, attendees at workplace meetings simply cannot keep their focus on the speaker. It's too easy to check email, stock quotes and Facebook. While a quick log-on may seem, to the user, a harmless break, others in the room receive it as a silent dismissal. It announces: "I'm not interested." So the tools must now remain at the door.

Via Peter Hoeve