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Developments in Social Customer Service
How are brands doing with serving their customers in the social space?
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Social Customer Service Webinar Highlights - The Telligent Blog ...

Social Customer Service Webinar Highlights - The Telligent Blog ... | Developments in Social Customer Service | Scoop.it
Our recent social customer service webinar spurred some great discussions about how to create a better customer experience through online community. We.
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Brand Embassy Releases More Tools for Social Customer Service ...

Brand Embassy Releases More Tools for Social Customer Service ... | Developments in Social Customer Service | Scoop.it
Today we release a few new features with Social Media Customer Service Managers in mind, we are bring two new tools to help them manage and review their ambassador's work. We believe that a great social media ...
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'Vodafone UK best at Twitter customer service' - Marketing Week

'Vodafone UK best at Twitter customer service' - Marketing Week | Developments in Social Customer Service | Scoop.it
'Vodafone UK best at Twitter customer service' Marketing Week Jan Rezab, Socialbakers CEO, says Vodafone UK is particularly well set up for social customer service because it applied itself to the format early on by structuring up its internal...
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Evolve or Die: The Meteoric Rise of Social Customer Service

Evolve or Die: The Meteoric Rise of Social Customer Service | Developments in Social Customer Service | Scoop.it
Darwin favors the strong. Will you survive the shifting landscape? Through a recent study of 2,000 UK residents, Echo Research and Fishburn Hedges have disco
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The Great Social Customer Service Race - 14 Top Brands Tested on ...

The Great Social Customer Service Race - 14 Top Brands Tested on ... | Developments in Social Customer Service | Scoop.it
Even major brands can fail when it comes to managing customer service through Twitter. Here's how to make sure your company can handle the process.
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Business2Community: 5 Ways to Provide Great Social Customer ...

Business2Community: 5 Ways to Provide Great Social Customer Service ... Curious as to the part online communities play and how a social customer service community could benefit your organization? To gain a better ...
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Vendor Spotlight: Two Platforms Enabling Social Customer Service

Vendor Spotlight: Two Platforms Enabling Social Customer Service | Developments in Social Customer Service | Scoop.it
All you need to know about social customer service for brands and large enterprise.
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9 Ways Top Brands Use Social Media for Better Customer Service

9 Ways Top Brands Use Social Media for Better Customer Service | Developments in Social Customer Service | Scoop.it
When an irate traveler tweeted about how he had arrived late to The Four Seasons in Palo Alto and been “bumped” to an inferior room, the hotel saw it immediately and responded, ...
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Activision's Social Story

Activision delivers social engagement that unites the gaming community and takes customer support operations to the next level.
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How eBay uses Social Customer Service | Our Social Times

How eBay uses Social Customer Service | Our Social Times | Developments in Social Customer Service | Scoop.it
We recently hosted a fascinating webinar on Monitoring for Social Customer Service. Joining us on the panel was Ronan Gillen, who heads up Complaints, Community and Social Customer Service for eBay in Europe.
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Social Marketing vs. Social Customer Service | Business 2 Community

Social Marketing vs. Social Customer Service | Business 2 Community | Developments in Social Customer Service | Scoop.it
Actually, I don’t think it’s so much an issue of marketing VERSUS customer service as it is an issue of using customer service to SUPPORT your marketing
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38% of companies will be increasing their investment in Social Media ... - Econsultancy (blog)

38% of companies will be increasing their investment in Social Media ... - Econsultancy (blog) | Developments in Social Customer Service | Scoop.it
38% of companies will be increasing their investment in Social Media ...
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Conversocial | Blog | 2013: The Year Social Customer Service Goes ...

Conversocial | Blog | 2013: The Year Social Customer Service Goes ... | Developments in Social Customer Service | Scoop.it
With consumer demand for service through social media soaring in 2012, Social Customer Service is undeniably here to stay. source: centerbrook We explore how Social Media has revolutionized Customer Service over the past year, and ...
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Social customer service: a must-have or a let-down? | 1000heads ...

Social customer service: a must-have or a let-down? | 1000heads ... | Developments in Social Customer Service | Scoop.it
Is social CS a must for 2013? or might you be better off channelling your efforts into transforming what you already do?
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Social’s First Real Customer Service Centric Platform? Product Review: Social Dynamx — The Pace of Service

Social’s First Real Customer Service Centric Platform? Product Review: Social Dynamx — The Pace of Service | Developments in Social Customer Service | Scoop.it
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The Best and Worst UK Brands in Social Customer Service

The Best and Worst UK Brands in Social Customer Service | Developments in Social Customer Service | Scoop.it
We are pleased to announce our Q4 Socially Devoted results!
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The Social Help Desk Revolution [INFOGRAPHIC]

The Social Help Desk Revolution [INFOGRAPHIC] | Developments in Social Customer Service | Scoop.it
As customers increasingly turn to social channels for customer support, a social help desk is essential to improve the speed and quality of your responses, so your employees can provide effective customer service.
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