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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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ICMI Announces the Launch of Call Center Buyer's Guide - The Industry's Most ... - Sacramento Bee

ICMI Announces the Launch of Call Center Buyer's Guide - The Industry's Most ... - Sacramento Bee | Designing design thinking driven operations | Scoop.it
ICMI Announces the Launch of Call Center Buyer's Guide - The Industry's Most ...Sacramento BeeThe International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – ...
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Designing our Competitive Advantage, by Beth Comstock

Designing our Competitive Advantage, by Beth Comstock | Designing design thinking driven operations | Scoop.it
Image courtesy of the UN Population Fund. Article by Beth Comstock, Senior Vice President & CMO, GE.

According to the United Nations, today we celebrate the birth of the world's seven billionth person.
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17 Alternatives to Klout

17 Alternatives to Klout | Designing design thinking driven operations | Scoop.it
As we wrote about earlier this week, Klout has reworked its algorithms, and your scores have changed. Some have gone up, some down. Despite claiming more transparency with ...
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Behind Macy's' "Omni-Channel" Customer Experience: Should Stores Look Like the Web? by Brian Cantor

Behind Macy's' "Omni-Channel" Customer Experience: Should Stores Look Like the Web? by Brian Cantor | Designing design thinking driven operations | Scoop.it
Behind Macy's' "Omni-Channel" Customer Experience: Should Stores Look Like the Web? by Brian Cantor - During their rise to fame, e-commerce stores worked hard to recreate the brick-and-mortar shopping experience on the web.
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Service Design - Mike Wittenstein | Mike Wittenstein

Service Design - Mike Wittenstein | Mike Wittenstein | Designing design thinking driven operations | Scoop.it
#service design promises new options for #customerexperience #designers and #sponsors.
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Design Thinking – Special Reports - MIT Sloan Management Review

Design Thinking – Special Reports - MIT Sloan Management Review | Designing design thinking driven operations | Scoop.it
Design Thinking has emerged as the cornerstone of Innovation and high-performance Collaboration.
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Insights About The Zappos Experience

Insights About The Zappos Experience | Designing design thinking driven operations | Scoop.it
When it comes to customer-centric culture, Zappos is one of the first companies that comes to mind. I still remember my interview with CEO Tony Hsieh from a few years ago, it’s an amazing story.
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Where Do You Read Your Email?

Where Do You Read Your Email? | Designing design thinking driven operations | Scoop.it
Click to enlarge chart:

Source:
Email Viewing Habits: Where Do You Read Your Email?
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Beware the Digital Disruptors: They're Coming for Your Industry

Beware the Digital Disruptors: They're Coming for Your Industry | Designing design thinking driven operations | Scoop.it
James L. McQuivey, Ph.D. is a Vice President and Principal Analyst at Forrester Research serving Consumer Product Strategy professionals. Follow him on Twitter at @jmcquivey.
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Live from Future Trends: "The Cure For The Common Trend."

Live from Future Trends: "The Cure For The Common Trend." | Designing design thinking driven operations | Scoop.it
Dipanjan Chatterjee started off the afternoon at Future Trends discussing "The Cure For The Common Trend." After letting us down gently that we would not all be receiving free Missoni product, Chatterjee discussed tactical strategies for achieving...
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Elevatorpitch 2.0

A concise and simple outline of the why and how of developing strategic publishing portfolios and the book that will cover i...
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How to use Social Media at Meetings

How to use Social Media at Meetings | Designing design thinking driven operations | Scoop.it
"Recent analytics reveal that over 65% of MDs use social media. There remains much controversy about using SM in patient communications. However, SM offers many functionality for socializing online at meetings, and broadcasting events in your area.
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Klout Questions for CEO Joe Fernandez

Klout Questions for CEO Joe Fernandez | Designing design thinking driven operations | Scoop.it
The new Klout changes have raised questions about just how transparent the service is and whether it's new measurement methods are penalizing some users - an open letter to Joe Fernandez about some of the burning questions he should be answering...
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How great leaders inspire action

Watch the video above.
How does it relate to you?
How does it relate to what you are creating / want to create?
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Brent's Social CRM Blog: Becoming a Smarter Customer

In conjunction with IBM's Smarter Commerce iniative,I'm working with Laurie McCabe and Sanjeev Arggawal of SMB Group on a series of posts discussing how technology is empowering today's customer, and why companies have to change their approach in...
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Maritz Research unveils customer experience benchmark service ...

Maritz Research unveils customer experience benchmark service ... | Designing design thinking driven operations | Scoop.it
Maritz Research unveils customer experience benchmark serviceBtoB MagazineWeb analytics is a burgeoning tool for today's marketer. It is especially vital in the digital space. How do the metrics of Web analytics stack-up?
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Design Thinking daily

Design Thinking daily | Designing design thinking driven operations | Scoop.it
A personalized newspaper built from articles, blog posts, videos and photos selected by Valli Lakshmanan.
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PBL & Design Thinking - The Jolaus Lifestream

PBL & Design Thinking - The Jolaus Lifestream | Designing design thinking driven operations | Scoop.it
RT Jokin Lacalle: PBL & Design Thinking: http://t.co/XOEOiAgS #designthinking...
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Surveys Show Web Sites Are More Important Than Social Media, but Small Businesses Still Lagging

Surveys Show Web Sites Are More Important Than Social Media, but Small Businesses Still Lagging | Designing design thinking driven operations | Scoop.it
With all the hubbub surrounding social media, the focus and onus has been on how a company can generate sales using social media marketing.
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Open Innovation for Small Business

Open Innovation for Small Business | Designing design thinking driven operations | Scoop.it
Open innovation may seem to be the preserve of big business. After all, it is often associated with long established monstrosities like Proctor and Gamble and IBM.
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Service Innovation » Blog Archive » Touch-point cards now available

Service Innovation » Blog Archive » Touch-point cards now available | Designing design thinking driven operations | Scoop.it
Service design, service innovation, design thinking, design strategy...
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Conversation Agent: Top Business Trends

Conversation Agent: Top Business Trends | Designing design thinking driven operations | Scoop.it
I've been thinking about a post on business trends for a while. I can comfortably go back to things I have written and said 4-5 years ago and show you how they're developing and future direction.
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Edison's 150 Questions: A Collaboration and Co-Creation Masterclass

Edison's 150 Questions: A Collaboration and Co-Creation Masterclass | Designing design thinking driven operations | Scoop.it
Innovation, especially collaborative innovation, or co-creation, requires the judicious use of collaborators.  While it is instructive to recognize and applaud modern pace setters like Apple, P&G, Unilever, Lego, and Nike, it is important to...
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For the Holidays, Consumers Focus on Price

For the Holidays, Consumers Focus on Price | Designing design thinking driven operations | Scoop.it
Forget style, quality and customer service. This holiday season, all that matters is price.
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9 Important Elements of a Social Media ROI Report

9 Important Elements of a Social Media ROI Report | Designing design thinking driven operations | Scoop.it
Social Media Management Reporting can be a grey area for many Social Media Managers. As we know, it's not just about how many more "Likes" we get or how many people have bought from our Facebook store.
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