Designing services
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Designing  services
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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Accenture research_2012_consumer_technology_report

Accenture research_2012_consumer_technology_report | Designing  services | Scoop.it
The data is in and the findings are clear: The movement to mobility is in full throttle. Smartphones and tablets are the “power players” in consumer electronics products growth rates, helping c...
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Mental Models, Service Design & The Problem With Convergence

Mental Models, Service Design & The Problem With Convergence | Designing  services | Scoop.it
90 Percent of Everything...
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Intruiging weekend read: Kicking The Addiction to Managerial Heroin: The New Bottom Line Of Business – Forbes

Intruiging weekend read: Kicking The Addiction to Managerial Heroin: The New Bottom Line Of Business – Forbes | Designing  services | Scoop.it
Found at Kicking The Addiction to Managerial Heroin: The New Bottom Line Of Business - Forbes.

Of all the pathologies afflicting Management 1.0, the most noxious is the pursuit of the wrong g...
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Usabilla - Improve your user experience with continuous design feedback

Usabilla - Improve your user experience with continuous design feedback | Designing  services | Scoop.it

Use design feedback to optimize your user experience

 

Photocredit: barbasia.


Via Mario K. Sakata
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To Inspire Innovation, Get a Muse

To Inspire Innovation, Get a Muse | Designing  services | Scoop.it
Yves Saint Laurent and Pablo Picasso — brilliant entrepreneurs as well as celebrated artistes — claimed inspiration from muses.So, apparently, did Steve Jobs. Perhaps the newly-knighted Sir Jonathan Ive has one, too.
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Beyond Social CRM: Customer Experience Tops 2012 Predictions | CustomerThink

Beyond Social CRM: Customer Experience Tops 2012 Predictions | CustomerThink | Designing  services | Scoop.it
Beyond Social #CRM: Customer Experience Tops 2012 Predictions | CustomerThink http://t.co/3JoiVIgc...
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FIR Video Interview with Eric Schwartzman on Collaborative Consumption | NevilleHobson.com

FIR Video Interview with Eric Schwartzman on Collaborative Consumption | NevilleHobson.com | Designing  services | Scoop.it
RT @jangles: [Blog] FIR Video Interview with Eric Schwartzman on Collaborative Consumption http://t.co/zv94Pp7T #fb #in...

 

Photocredit: seetheforestforthetrees:

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Focus on Value Creation Instead of Competition

Focus on Value Creation Instead of Competition | Designing  services | Scoop.it
Create New Value Rather than Compete for Value Created by Others
Many marketing people are obsessive about the urgent work of competing rather than the more important work of creating.
Brand owners and managers are busy people!
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Fifteen More Startups Poised to Make Waves in 2012 | 7x7

Fifteen More Startups Poised to Make Waves in 2012 | 7x7 | Designing  services | Scoop.it
All over the Bay Area, particularly in San Francisco, thousands of startups are developing innovative products and services that collectively promise to transform the way we live our lives going forward.

Via Marylene Delbourg-Delphis
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Why US banks need a new business model - McKinsey Quarterly - Financial Services - Banking

Why US banks need a new business model - McKinsey Quarterly - Financial Services - Banking | Designing  services | Scoop.it
Investors want radical plans to boost ROE above the cost of capital. A McKinsey Quarterly Financial Services article.
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The Landscape of User Experience Design in Asia, by Daniel Szuc and Josephine Wong

The Landscape of User Experience Design in Asia, by Daniel Szuc and Josephine Wong | Designing  services | Scoop.it
As businesses in Asia in various domains look to how they can mature, differentiate and compete globally in their respective products and services, User Experience (UX) is gaining significant momentum.
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Is the Customer Service Experience You Create Typical or Transformational? | CustomerThink

Is the Customer Service Experience You Create Typical or Transformational? | CustomerThink | Designing  services | Scoop.it
Is the Customer Service Experience You Create Typical or Transformational?
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Reducing the Cost of Product Returns - Consumer Electronics - Accenture

Reducing the Cost of Product Returns - Consumer Electronics - Accenture | Designing  services | Scoop.it
Read Accenture’s research on how reducing the quantify and cost of product returns can help consumer electronics companies save money and improve the customer experience.
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Serious Service Sag – Adaptive Path

Serious Service Sag – Adaptive Path | Designing  services | Scoop.it
Creating expectations, creating experiences. And preferring to widen a possible gap. Not really serious business I think.

Found at Serious Service Sag - Adaptive Path.

Read all at Serious S...
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Customer Service Tops Social Discussions Across Industries - eMarketer

Customer Service Tops Social Discussions Across Industries - eMarketer | Designing  services | Scoop.it
Vertical-specific topics take a backseat to basic customer care.
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US Consumer Usage Report 2011 - Nielsen

US Consumer Usage Report 2011 - Nielsen | Designing  services | Scoop.it

Almost one in three U.S. TV households – 35.9 million – owns four or more televisions, according to this new report on media usage from Nielsen.


Via Peter Hoeve
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Four Thoughts About the Future of Advertising

Four Thoughts About the Future of Advertising | Designing  services | Scoop.it



This post was first published on October 2nd 2011 in The Huffington Post.

1.Advertising is entering a golden age. Despite all the hand-wringing about advertising, it is and will contin...


Via Peter Fisk
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Social Media Management Software Ranked and Rated

Social Media Management Software Ranked and Rated | Designing  services | Scoop.it
Here’s a little free tip from me. If your company has more social media accounts than the combined points scored in an average college basketball game, you need to get a handle on things, pronto.
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Collaborative Consumption, Trust and the Evolution of Credit

Collaborative Consumption, Trust and the Evolution of Credit | Designing  services | Scoop.it
By Chris Maag Jeremy Barton owns a nice Subaru...
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2012 Customer Experience Predictions - Forrester Research

2012 Customer Experience Predictions - Forrester Research | Designing  services | Scoop.it
While consumer technology adoption was the impetus for many customer experience efforts in 2011, an increasingly competitive industry landscape, the ever-increasing power of consumers, and a slippery economy will be the major drivers of strategic...

 

Photocredit ooks-and-coffee-lover:

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Disambiguity: Customer Experience vs. User Experience

Disambiguity: Customer Experience vs. User Experience | Designing  services | Scoop.it
Usability Counts | Blog Archive | Disambiguity: Customer Experience vs.
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How Well Are You Branded in Your Contact Network? | CAREEREALISM

How Well Are You Branded in Your Contact Network? | CAREEREALISM | Designing  services | Scoop.it
How well are you "branded" amongst your network of connections? Do your contacts fully understand what you do for a living so they can help?

Via Anita Windisman
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Study: Delta Air Lines ranks near top in customer service - Minneapolis / St. Paul Business Journal

Study: Delta Air Lines ranks near top in customer service - Minneapolis / St. Paul Business Journal | Designing  services | Scoop.it
Study: Delta Air Lines ranks near top in customer serviceMinneapolis / St. Paul Business JournalDelta Air Lines Inc.
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Leveraging Information Assets to Optimize Customer Value

Leveraging Information Assets to Optimize Customer Value | Designing  services | Scoop.it
When asked to identify the greatest barriers to improving multichannel customer experience, “Thirty-four percent of respondents identified difficulty unifying different sources of customer data.” This would indeed be a barrier as understanding your...
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