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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Strategy + Business' Best Business Books 2011: Technology

Strategy + Business' Best Business Books 2011:  Technology | Designing design thinking driven operations | Scoop.it
The Ecology of Technology...
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Strategy + Business' Best Business Books 2011: Marketing

Strategy + Business' Best Business Books 2011: Marketing | Designing design thinking driven operations | Scoop.it
Marketing Reenvisioned...
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14 Leading customer experience strategies

14 Leading customer experience strategies | Designing design thinking driven operations | Scoop.it
leading customer experience strategies, customer experience management, differentieer, pro-actief, profielen opstellen, klantgerichte beslissingen (RT @KlantRelaties: 14 #Leading Customer Experience Strategies.)...
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Understanding Customer Experience – Adam Richardson – Harvard Business Review

Understanding Customer Experience – Adam Richardson – Harvard Business Review | Designing design thinking driven operations | Scoop.it
Via Scoop.it - Serve4impact: designing design driven operations Business bloggers at Harvard Business Review discuss a variety of business topics including managing people, innovation, leadership, ...
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Structured Ideation and Design Thinking

At the heart of a design thinking process is ideation, the capability for generating and relating ideas.
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Mobile Customer Relationship Management | Scoop News

Mobile Customer Relationship Management | Scoop News | Designing design thinking driven operations | Scoop.it
Consumer electronics such as mobile smartphones and tablets are invading the office and are indisputably here to stay.
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How to Generate Social Media Karma in 6 Easy Steps

How to Generate Social Media Karma in 6 Easy Steps | Designing design thinking driven operations | Scoop.it
Karma is kindness in practice. Not only do your actions online say a great deal about you but they also say a great deal about how you do business.
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Want to Future-Proof Your CRM? Get Flexible

Want to Future-Proof Your CRM? Get Flexible | Designing design thinking driven operations | Scoop.it
When the so-called experts dispense advice about CRM implementations, whether they're first-timers or replacements of old systems, they always include a caveat about the future.
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275: Fire All the Managers

275: Fire All the Managers | Designing design thinking driven operations | Scoop.it
Gary Hamel, director of the Management Innovation eXchange and author of the HBR article "First, Let's Fire All the Managers."...
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Masters of Media » Edial Dekker, CEO of Gidsy: from hacking to collaborative consumption

Masters of Media » Edial Dekker, CEO of Gidsy: from hacking to collaborative consumption | Designing design thinking driven operations | Scoop.it
Research Blog Masters of New Media (Masters of Media » Interview met Edial Dekker, CEO of Gidsy: from hacking to collaborative consumption http://t.co/JPuRskNT...)...
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Reporters' Roundtable (VIDEO) with Brian Solis: The rise of the connected consumer

Reporters' Roundtable (VIDEO) with Brian Solis: The rise of the connected consumer | Designing design thinking driven operations | Scoop.it

We're in the middle of a revolution in consumer commerce. The connected consumer (all of us) no longer relies on catalogs for prices or salespeople in stores for advice. There's a smart guy who's been tracking these trends for years, and he's the guest at Reporter's Roundtable. Brian Solis is author of The End of Business as Usual: Rewire the Way You Work to Succeed in the Consumer Revolution.

 


Via The New Company
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Customer Economics | Understanding Customer Economics

Customer Economics | Understanding Customer Economics | Designing design thinking driven operations | Scoop.it
Customers who talk about a business to friends or associates generally fall into two camps: those who speak positively about a business, and those who speak negatively about it.
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Sharpening Your Skills: Organizational Design

Sharpening Your Skills: Organizational Design | Designing design thinking driven operations | Scoop.it
Published:November 17, 2011


Questions to be answered:

What are the best techniques for fostering innovation in multicultural teams?
I want my functional experts to influence high-level strategy.
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Strategy + Business' Best Business Books 2011: Leadership

Strategy + Business' Best Business Books 2011: Leadership | Designing design thinking driven operations | Scoop.it
Learning to Lead the Old-Fashioned Way...
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Reading Asacker"s Value is a complex and puzzling notion.#custsrv #servicedesign #cex Ecem

Reading Asacker"s Value is a complex and puzzling notion.#custsrv #servicedesign #cex Ecem | Designing design thinking driven operations | Scoop.it
The great management philosopher Peter Drucker was almost right when he wrote, “What the business thinks it produces is not of first importance.
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McKinsey & Company: What Matters: Authors and Contributors

McKinsey & Company: What Matters: Authors and Contributors | Designing design thinking driven operations | Scoop.it
What Matters, a blog about topics of global importance, curated by McKinsey & Company and featuring essays by respected experts in a variety of disciplines, including biotechnology, cities, climate change, credit crisis, currencies, energy,...
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8 Secrets To Creative Thinking (Hint: Steal From Others) | Co. Design

8 Secrets To Creative Thinking (Hint: Steal From Others) | Co. Design | Designing design thinking driven operations | Scoop.it
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Design Thinking Startup AG

Design Thinking Startup AG | Designing design thinking driven operations | Scoop.it
The DTSAG-Team:

Dominic – dominic@dtsag.com
Benedikt - benedikt@dtsag.com
Ivan - ivan@dtsag.com...
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How Social Networking Helped Me Land My New Job -- And How It Could Work For You

How Social Networking Helped Me Land My New Job -- And How It Could Work For You | Designing design thinking driven operations | Scoop.it
After more than 4 years I’ve made the difficult decision to leave my current employer.  I’ve had some truly great times here and will never be able to thank them enough for the personal and professional development I’ve received.
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Why I Deleted My Klout Profile

Why I Deleted My Klout Profile | Designing design thinking driven operations | Scoop.it
I am a geek at heart, a lover of data, analytics, measurement, and ability to provide and measure real return on investment.  When Klout launched I was one of their first fans.
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Design Management 13. Risks, Costs & Controls

Design Management 13.Risks, Costs & Controls, by Michael Eckersley, PhD...
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The management challenges of social media

The management challenges of social media | Designing design thinking driven operations | Scoop.it
Organisations that try to impose command-and-control management on today's generation of digital natives who have grown up with social media and Web 2.0 are in for a rude shock.
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News Archive - November 2011 | IDEO

News Archive - November 2011 | IDEO | Designing design thinking driven operations | Scoop.it
IDEO is an innovation and design firm that uses a human-centered, design-based approach to help organizations in the business, government, education, healthcare, and social sectors innovate and grow.
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Seth's Blog: Optimistic enthusiasm as a form of realism

How does your organization respond to new opportunities? Most companies launch new things, try out new initiatives, brainstorm new approaches.

Via JLAndrianarisoa
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Sketchnotes of Ezio Manzini at School of the Art Institute of Chicago - Core77

Sketchnotes of Ezio Manzini at School of the Art Institute of Chicago - Core77 | Designing design thinking driven operations | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
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