Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Design of Business: Why Design Thinking is the Next Competitive Advantage

Design of Business: Why Design Thinking is the Next Competitive Advantage | Designing  service | Scoop.it
Elegant survey of why design thinking shouldn't be considered some soft thing that's nice for business at the edges but not necessary at the core.
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How To Calculate The Value (and Cost) of Getting a New Customer

How To Calculate The Value (and Cost) of Getting a New Customer | Designing  service | Scoop.it

Robin Good: Do you know how to calculate how much a new customer is worth to your online business?

 

Knowing that value can help you make better strategic decision about how much to invest in advertising, marketing and customer service activities to retian the good customers you already have.

 

 

Find out which are the three other key questions to ask by reading the full article here: http://www.entrepreneur.com/article/223426 ;


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How mobile technologies are shaping a new generation

How mobile technologies are shaping a new generation | Designing  service | Scoop.it
Some interesting data by Tamara J. Erickson on what she calls the “Re-Generation”: individuals at the formative ages of 11 to 13, those born after about 1995 [which, by the way, has a gap of three years].
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When Will this Low-Innovation Internet Era End?

When Will this Low-Innovation Internet Era End? | Designing  service | Scoop.it
It's an age of unprecedented, staggering technological change. Business models are being transformed, lives are being upended, vast new horizons of possibility opened up. Or something like that.
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The long arc of design thinking | sensemaya

The long arc of design thinking | sensemaya | Designing  service | Scoop.it
RT @HelenWalters: nice piece.@_arvind responds to my post featuring jay doblin's seven levels of design (thinking): http://t.co/KsFJ6o0n...

 

Photocredit: I know a place by *waveystar

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Design with Intent | Design and human behaviour

Design with Intent | Design and human behaviour | Designing  service | Scoop.it
RT @sorafferty: @CynnalCymru I was looking through that resource again this morning thinking about links to design e.g.
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Social Media Guideline Templates

Social Media Guideline Templates | Designing  service | Scoop.it

Businesses in this digital age, need to be well aware of the need to manage the risks to their businesses, inherent in the use of various social media platforms by their employees.

 

A key tool to risk management in this area, is to ensure that your business has in place, a social media policy that is communicated to all employees.

 

This good article (Australian), suggests that it is wise for all businesses to have such a policy in place, and it includes three free templates that a business can download, as well as advising how the templates should be used.


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Succeeding in Uncertain Times

Succeeding in Uncertain Times | Designing  service | Scoop.it
Focus
For many companies, the last four years have been volatile and difficult. Yet some have been driving growth and creating value. Which companies have been winning with profitable and sustainable growth strategies?
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Why Design Thinking isn't a Rolls Royce. «

Why Design Thinking isn't a Rolls Royce. « | Designing  service | Scoop.it
There is a reason I called my blog Design for learning. I am a designer. I studied design, qualified as a typographer and illustrator and then worked in design and advertising. Design is not a subject, it is a craft.
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Top 3 Reasons Customers Hate Your Contact Center

Top 3 Reasons Customers Hate Your Contact Center | Designing  service | Scoop.it
The three biggest reasons why customers hate your contact center experience and how to fix them.
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Recommended: Top 10 Things Every Designer Needs To Know About People by Susan Weinschenk

Recommended: Top 10 Things Every Designer Needs To Know About People  by Susan Weinschenk | Designing  service | Scoop.it
  Following Top 10 Things Every Designer Needs To Know About People by Susan Weinschenk on Apr 20, 2012 A summary of the Brain Lady’s recent talk in the UK on the Top 10 Things Every Desi...
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What People Think Success Looks Like Vs. What It Really Looks Like

What People Think Success Looks Like Vs. What It Really Looks Like | Designing  service | Scoop.it

Simple, visual, effective. Can you bring your point across this clearly? 


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New Framework for Social Media Analytics [Infographic] | Social Media Today

New Framework for Social Media Analytics [Infographic] | Social Media Today | Designing  service | Scoop.it
In our latest white paper, Actionable Social Analytics: From Social Media Metrics to Business Insights we unveiled the Social Analytics Framework for Marketing and Sales Effectiveness.
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Gamification And UX: Where Users Win Or Lose | Smashing UX Design

Gamification And UX: Where Users Win Or Lose | Smashing UX Design | Designing  service | Scoop.it
In this article I will explore how and when we can use gamification to improve the user experience of websites and apps, but also when we shouldn’t use it.

Via Michael Allenberg
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Service Design Conference Down Under – Public Policy Lab

Service Design Conference Down Under – Public Policy Lab | Designing  service | Scoop.it
For all of our Australian service design enthusiasts and practitioners, heads up! The UX Australia Service Design Conference 2012 will be taking place a week from today, on May 4, 2012, in Melbourne. It promises to cover a ...
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Empathetic Customer Service

Empathetic Customer Service | Designing  service | Scoop.it
Eddie Rickenbacker said: EMPATHY-the grandfather of all wisdom! Now you know how our customers feel! (This Is True leadership!
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Infographic: The evolution of customer experience | RetailCustomerExperience.com

Infographic: The evolution of customer experience | RetailCustomerExperience.com | Designing  service | Scoop.it
Infographic: The evolution of customer experience #in #trend #future http://t.co/fmnaS67H via @retexperience...
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Adopt a joined-up approach to the customer experience | Opinion | Marketing Week

Adopt a joined-up approach to the customer experience | Opinion | Marketing Week | Designing  service | Scoop.it
Customer experience may impact on a brand’s loyalty and bottom line (MW 3 November), but too many companies fail to recognise that the way we shop has changed and do not offer a joined-up customer experience.

 

Photocredit: グラビアの作り方、教えます。【田中美保編/前編】 | GetNavi WEB


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Why Do Companies Even Need Social Media Managers?

Why Do Companies Even Need Social Media Managers? | Designing  service | Scoop.it
You’re typing in 140 character messages, clicking a button marked “like”, and seemingly coasting through the work day on a YouTube-fueled cloud while the rest of the office works their fingers to the brittle, clocked-in bone.
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Social Networks and B2B Clients - Defining Social And Enterprise Text Analytics

Social Networks and B2B Clients - Defining Social And Enterprise Text Analytics | Designing  service | Scoop.it
 "Normally, I steer clear of defining terms, primarily because of the term “exceptions”. There are exceptions to every rule so I don’t know that it helps to be too dogmatic.
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Right-sizing your Social Media Management Process

Right-sizing your Social Media Management Process | Designing  service | Scoop.it
The path to success in the social space is unusually similar for companies big and small. Learn and react. Preserve options. Be agile. Hedge your bets. And don't go all in on tools and infrastructure until you already know you have a winning play.
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Doodling for Dollars

Doodling for Dollars | Designing  service | Scoop.it
Employees in a range of businesses are being encouraged by their companies to sketch their ideas and draw diagrams to explain complicated concepts to colleagues.
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Infographic: The evolution of customer experience | selfserviceworld.com

Infographic: The evolution of customer experience | selfserviceworld.com | Designing  service | Scoop.it
Great Timeline of The Innovation of Self-Service. Evolution of Customer Experience.
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