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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Uniiverse - Platform for Collaborative Living

Uniiverse - Platform for Collaborative Living | Designing design thinking driven operations | Scoop.it
Uniiverse enables the sharing economy. We believe everyone has something extraordinary to offer and share.
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The Gen Y Guide to Collaborative Consumption | Collaborative Consumption Resources

The Gen Y Guide to Collaborative Consumption | Collaborative Consumption Resources | Designing design thinking driven operations | Scoop.it
Truly an incredible list of collaborative consumption resources/sites/companies.  (RT @sharonschneider: Incredible directory for #collcons: The Gen Y Guide to Collaborative Consumption | @scoopit http://t.co/WKxixsXD...)...
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Design & Thinking - a documentary on design thinking

Design & Thinking - a documentary on design thinking | Designing design thinking driven operations | Scoop.it
New documentary on design thinking: http://t.co/sE6BEYbS (via @AlexOsterwalder)...
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New Madison Ave

New Madison Ave | Designing design thinking driven operations | Scoop.it
We recognize that marketers are increasingly dependent on technology to measure marketing...
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Effects of Information Overload & How to Deal with it

Effects of Information Overload & How to Deal with it | Designing design thinking driven operations | Scoop.it
You come into the office and have 30 emails waiting. Keeping your head above water is difficult, as it seems like the minute you answer one, you’ve got a dozen more waiting in its place. You attempt to clean your inbox every evening, only to arrive...
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Electronic payment more popular than ever in the Netherlands

Electronic payment more popular than ever in the Netherlands | Designing design thinking driven operations | Scoop.it

Via Edwardshho
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Scoop.it! A Case Study in Content Curation

Scoop.it! A Case Study in Content Curation | Designing design thinking driven operations | Scoop.it
Near the end of November, 2010 I was introduced to an emerging online network called Scoop.it! I ran into it while following a Tweet with an interesting title which led me to a wonderful collection of information (social networking at its finest)!
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8 Ways to Build Customer Loyalty (Inc. Magazine, 2012) | Coach Merikay Tillman

8 Ways to Build Customer Loyalty (Inc. Magazine, 2012) | Coach Merikay Tillman | Designing design thinking driven operations | Scoop.it
Want your customers or patients to keep you top of mind and tell others how much they love you?
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The Rise of Social Media and Collaborative Consumption [Infographic] | Collaborative Consumption Resources

The Rise of Social Media and Collaborative Consumption [Infographic] | Collaborative Consumption Resources | Designing design thinking driven operations | Scoop.it
Collaborative Consumption describes the rapid explosion in swapping, sharing, bartering, trading and renting being reinvented through the latest technologies and peer-to-peer marketplaces in ways and on a scale never possible before.
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Win on Service in a Tough Economy

Win on Service in a Tough Economy | Designing design thinking driven operations | Scoop.it
Great service is always a differentiator, even more so when people are hurting.
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Finding Your Niche In Email Marketing: What Marketing Emails Are Best For You?

Finding Your Niche In Email Marketing: What Marketing Emails Are Best For You? | Designing design thinking driven operations | Scoop.it
Reaching out to customers in the age of the Internet looks much different than the days of “snail mail” marketing. For one, you are able to reach a much wider audience much more quickly through email as compared to through direct mail postcards.
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Collaborative Consumption and Industrial Symbiosis – Two New ...

Collaborative Consumption and Industrial Symbiosis – Two New ... | Designing design thinking driven operations | Scoop.it
This shift to access is known as collaborative consumption - the rise of sharing, trading, and renting. The number of businesses popping up that are built on this model is evidence of collaborative consumption's current ...
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UX Design - Defining User Experience as Brand Experience | SpyreStudios

UX Design - Defining User Experience as Brand Experience | SpyreStudios | Designing design thinking driven operations | Scoop.it
User experience = Customer experience = Customer service = THE BRAND'S PROMISE!!!
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Video: Collaborative Consumption

Video: Collaborative Consumption | Designing design thinking driven operations | Scoop.it
RT @Vijay_Mathew: Video: Collaborative Consumption http://t.co/9qiRRTOS #newplay...
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Social Media and Design for Collaborative Consumption

Social Media and Design for Collaborative Consumption | Designing design thinking driven operations | Scoop.it
During the last few decades of the 20th Century (and well into the 21st) we’ve indulged in a frenzy of hyper-consumerism, caught up in a cycle of buy, use (or not), and toss.  We’re told it’s our civic duty to replace what we have with the “newer,...
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All About Them: The User Experience | GrowCo Conference

All About Them: The User Experience | GrowCo Conference | Designing design thinking driven operations | Scoop.it
Stand out in a crowded marketplace with a customer-centric biz approach.
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Infographic: Walk-away factors in customer service

Infographic: Walk-away factors in customer service | Designing design thinking driven operations | Scoop.it
Enterprise Rent-A-Car explores the state of customer service in the UK and illustrates how retailers are one mistake away from losing customers.
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The Rise Of Content Marketing [Infographic] — SocialMouths

The Rise Of Content Marketing [Infographic] — SocialMouths | Designing design thinking driven operations | Scoop.it

The Rise of Content Marketing: This infographic shares how important is content as a marketing segment and why you should take a hard look at your social content strategy...


Via mark ivey
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The Organization’s Dominant Innovating Design

The Organization’s Dominant Innovating Design | Designing design thinking driven operations | Scoop.it
Each organization seems to favour one design approach over another when it comes to how they innovate. It favours either the more comfortable repeatable zones or is determined to push the boundaries out on its innovation activities.
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About CO-UP/Share | CO-UP/Share | Collaborative Consumption Startup Accelerator

About CO-UP/Share | CO-UP/Share | Collaborative Consumption Startup Accelerator | Designing design thinking driven operations | Scoop.it
About CO-UP/Share | CO-UP/Share | Collaborative Consumption Startup Accelerator http://t.co/pXaLKOup...
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The rise of collaborative consumption.

The rise of collaborative consumption. | Designing design thinking driven operations | Scoop.it
I’ve been very interested in the emerging trend of collaborative consumption, where people share goods and services collectively rather than buying them individually. This has huge implications f...
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Why “Infographic Thinking” Is The Future, Not A Fad

Why “Infographic Thinking” Is The Future, Not A Fad | Designing design thinking driven operations | Scoop.it
We get a lot of infographic pitches. Almost all of them suck. Why?
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Network Performance Management: A Solution for Customer Experience Management on Mobile Networks

Network Performance Management: A Solution for Customer Experience Management on Mobile Networks | Designing design thinking driven operations | Scoop.it
According to TM Forum, customers need simplicity, transparency and control, which seem like simple criteria. However, time and time again, CSPs have failed to meet these expectations, leading to customer churn.
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Content Marketing in 6 Steps

Content Marketing in 6 Steps | Designing design thinking driven operations | Scoop.it

This article goes on the bottom of Content Marketing. Things change very quickly and it is therefore very important to reflect the change in demand from your prospects and/or customers. This step-by-step plan, will give you a better idea of what is important today and what you must do to be successful. [note Martin Gysler]

 

Most marketers have realised by now that they have to swap from the classic communication approach of sending & advertising to an approach based on content. But for most people the exact meaning of that is rather intangible. In order to help, we have composed a pragmatic step-by-step plan for companies to start content planning. The step-by-step plan is based on several surveys we realised in the past year. In this article we will present to you the 6 crucial steps to take in order to end up with a good content strategy.

 

Step 1: Topic selection

 

The first must is to check which domains your company can offer unique content in. This content needs to be in line with the company culture & vision, obviously. As far as this choice is concerned it is sensible to check one’s own expertise on the one hand and on the other to see how unique one is in the market.

 

Read more: http://bit.ly/xiREwj


Via Martin Gysler
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Multichannel customer experience - Improve, Transform, or Sustain: What's Your Path to a Better Customer Experience? - 1to1 Media (blog)

Multichannel customer experience - Improve, Transform, or Sustain: What's Your Path to a Better Customer Experience? - 1to1 Media (blog) | Designing design thinking driven operations | Scoop.it
Improve, Transform, or Sustain: What's Your Path to a Better Customer Experience?
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