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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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The Value of Thinking in a Do Culture

The Value of Thinking in a Do Culture | Designing design thinking driven operations | Scoop.it
We live in a culture that attributes reckless indifference to theory and learning lightly. That has consequences. Why?
Because everyone is leading with solutions in search of a problem -- we don't stay with problems long enough to understand them.
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Five Lessons in Customer Management from Hospital Operations

Five Lessons in Customer Management from Hospital Operations | Designing design thinking driven operations | Scoop.it
I have spent the last week living in one of the best hospitals in the country and there has been a lot to observe, watch and learn, especially in the area of customer experience management. Life an...
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Amazon.com: Marty Neumeier's INNOVATION WORKSHOP: Brand Strategy + Design Thinking = Transformation, DVD: Marty Neumeier: Movies & TV

Amazon.com: Marty Neumeier's INNOVATION WORKSHOP: Brand Strategy + Design Thinking = Transformation, DVD: Marty Neumeier: Movies & TV (Marty Neumeier's INNOVATION WORKSHOP: Brand Strategy + Design Thinking = Transformation, DVD (DVD)
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It’s 2012 and you are STILL ignoring Social Customer Service?

It’s 2012 and you are STILL ignoring Social Customer Service? | Designing design thinking driven operations | Scoop.it
Found at It’s 2012 and you are STILL ignoring Social Customer Service? #facepalm «.
I came across a chart in Information Week’s article, “How To Get From CRM To Social” that blew me away...
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From Social to Business

From Social to Business | Designing design thinking driven operations | Scoop.it

Something has changed, for ever, in the way social is seen and is going to be addressed by organizations in every part of the world. If for good or bad, you’ll judge for yourself.

 

Photocredit: Dottie B.

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7 Ways To Improve Your Social Media Skills And Influence - Forbes

7 Ways To Improve Your Social Media Skills And Influence - Forbes | Designing design thinking driven operations | Scoop.it

By this time next year we'll all be looking back at 2012 at the explosion of social media inside the workplace as one of the most amazing disruptors we've seen in business. But a lot of people are not well prepared for their new roles in social.... Are you?

 

Sean is a young guy in his first agency, hired because he understands social, right? Carrie is a little older and has worked in marketing for nearly a decade. Her boss has asked her to take on the department’s social strategy – because she’s senior yet still young enough to get it. Eric is a marketing director and worries that his career might slip away if he doesn’t start building his social profile outside and inside the enterprise.

 

How do these people find help?

 

Social media skills are becoming extremely important to employees, yet I think there is a very significant skills gap here....

 

Read  more: http://www.forbes.com/sites/haydnshaughnessy/2012/01/09/seven-ways-to-improve-your-social-media-skills-and-influence/


Via Martin Gysler
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Katri's Meaningful Experiences: From Social Intranet to Design Thinking

Katri's Meaningful Experiences: From Social Intranet to Design Thinking | Designing design thinking driven operations | Scoop.it
Katri's Meaningful Experiences: From Social Intranet to Design Thinking http://t.co/CvMdpcUU...
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Top Twenty Design Thinkers | Design Thinking Exchange – @ the ...

Top Twenty Design Thinkers | Design Thinking Exchange – @ the ... | Designing design thinking driven operations | Scoop.it
Top Twenty Design Thinkers | Design Thinking Exchange http://www.designthinkingexchange.com/top-twenty-design-thinkers/ (Top Twenty Design Thinkers | Design Thinking Exchange http://t.co/6D7yhKx7…)…...
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Why Porter's Model No Longer Works

Why Porter's Model No Longer Works | Designing design thinking driven operations | Scoop.it
Imagine that you wanted a new home theater system. But instead of spending hours in Best Buy or on Amazon comparing configurations and assembling the parts you needed, you could signal what you wanted and a company would create it for you.
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Measuring Your User Experience Design

Presented by Rob Tannen of Bresslergroup on February 29, 2012 at "Measuring Your User Experience Design" held at NYIT.


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Conversation Agent: Next Gen Customer Experience, Social Customer ROI, and Why Digital Marketing Strategy is so Hard

Conversation Agent: Next Gen Customer Experience, Social Customer ROI, and Why Digital Marketing Strategy is so Hard | Designing design thinking driven operations | Scoop.it
What lessons are worth learning from in next gen customer experience? How do you calculate the ROI of providing customer service in social channels?
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Service Design Network

Service Design Network | Designing design thinking driven operations | Scoop.it
Service Design Network is an international network of organisations & businesses working in and developing the Service Design domain (Spent some time reading about #ServiceDesign (thanks @mahmoudarahman).)...
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The Top 5 Features of CRM (Customer Relationship Management) Software

The Top 5 Features of CRM (Customer Relationship Management) Software | Designing design thinking driven operations | Scoop.it
The Top 5 Features of CRM (Customer Relationship Management) Software Zus: .sDB http://t.co/s1nGkCHL...

 

Photocredit: godzundza)

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IA TV: Don Norman on Engineering Design Education

IA TV: Don Norman on Engineering Design Education | Designing design thinking driven operations | Scoop.it
Don Norman: we need broad, multidisciplinary education and thinking: http://t.co/jTMh7nVu...
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Social CRM: Creating A Profit From New Customer Relationship Management Strategies

Social CRM: Creating A Profit From New Customer Relationship Management Strategies | Designing design thinking driven operations | Scoop.it
More business communications across the globe are happening through social networks and social CRM In fact most communications probably happen through Twitter, Facebook, or a blog post. This is wor...
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Make an App for That: Mobile Strategies for Retailers by Jeremiah Owyang on Feb 07, 2012

Make an App for That: Mobile Strategies for Retailers by Jeremiah Owyang on Feb 07, 2012 | Designing design thinking driven operations | Scoop.it
Developing a mobile strategy to address the smartphone- and tablet-toting shopper
Photocredit: Bike Fancy: Marya, N Clark St & W Randolph St, Chicago, IL)
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Corporate Comm...
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Has Social Media Lost Its Finesse? | Social Media Today

Has Social Media Lost Its Finesse? | Social Media Today | Designing design thinking driven operations | Scoop.it
Social media started with an ability to connect us in a era when we were all divided. The wrath of factory mindset had placed the individual behind everyone.  Social media brought the balance back. It brought the human connection back.

Via Marylene Delbourg-Delphis
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The future of online banking

The future of online banking | Designing design thinking driven operations | Scoop.it
This series is brought to you by TurboTax Federal Free Edition.








Last September, The American Bankers Association (ABA) announced that, for the first time, most ...
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Networked learning - Workforce Development Services: A new framework for providing training and learning support in organizations | Workforce Collaboration

Networked learning - Workforce Development Services: A new framework for providing training and learning support in organizations | Workforce Collaboration | Designing design thinking driven operations | Scoop.it
Nice framework by Jane Hart. I would argue that curation is becoming even more central to workplace learning and performance, and that it sits at the core of the three circles in Jane's second diagram.
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Design Thinking Workshop: Designing a Nation of Entrepreneurial Engineers | Stanford Entrepreneurship Network

Design Thinking Workshop: Designing a Nation of Entrepreneurial Engineers | Stanford Entrepreneurship Network | Designing design thinking driven operations | Scoop.it
RT @tseelig Innovation, Entrepreneurship, Design Thinking.
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Has Social Media Lost Its Finesse?

Has Social Media Lost Its Finesse? | Designing design thinking driven operations | Scoop.it
Social media started with an ability to connect us in a era when we were all divided. The wrath of factory mindset had placed the individual behind everyone.  Social media brought the balance back. It brought the human connection back.
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Make Space: How to Set the Stage for Creative Collaboration: Amazon.de: Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at St: Englische Bücher

Make Space: How to Set the Stage for Creative Collaboration

~ Hasso Plattner Institute of Design at St (author) More about this product
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Make Space: How to Set the Stage for Creative Collaboration: Amazon.de: Scott Doorley, Scott Witthoft, Hasso Plattner Institute of Design at St: Englische Bücher...
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How social media and collaboration are changing the way we eat

How social media and collaboration are changing the way we eat | Designing design thinking driven operations | Scoop.it
As we reflect on the most recent Social Media Week, one pretty interesting nugget jumped out at us: an event that promised to lift the lid on how social media and collaboration are changing ...

Via Marylene Delbourg-Delphis
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Social Search and the Customer Experience | CustomerThink

Social Search and the Customer Experience | CustomerThink | Designing design thinking driven operations | Scoop.it
Social Search and the Customer Experience http://t.co/40iuDpEp...
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Proven Customer Experience Methodology Now Available in Germany and Spain

Proven Customer Experience Methodology Now Available in Germany and Spain | Designing design thinking driven operations | Scoop.it
ROCHELLE, PARK, N.J., Feb. 14, 2012 /PRNewswire/ -- Strativity Group, Inc. ( www.strativity.com ), today announced the expansion of its customer experience consulting network to Germany and Spain. Through ...
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