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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Customer Experience: The Path to Loyalty « Serve4Impact

Customer Experience: The Path to Loyalty « Serve4Impact | Designing design thinking driven operations | Scoop.it
Via Scoop.it – Designing design thinking driven operations. At the 2010 Clarabridge Customer Connections conference, Bruce Temkin, a Forrester analyst, discussed customer experience as a path to loyalty, heck, as a yellow ...
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Data Monday: The Cross Channel Customer

Data Monday: The Cross Channel Customer | Designing design thinking driven operations | Scoop.it
It should come as no surprise that a cross channel customer (mobile, desktop, physical, etc.) is more valuable for companies than people only engaged in one channel. After all one plus one equals two, right?
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Design for America

Design for America | Designing design thinking driven operations | Scoop.it
Great Design Thinking Site - http://t.co/LAF4CCyH (via #sociablesite)...
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A relational view to management

A relational view to management | Designing design thinking driven operations | Scoop.it
Gregory Bateson argued that humankind’s fall from grace begun through separations such as separating self from other, separating thought from emotion, separating the sacred from the secular and s...
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Social Media and The Theory of Maslow's Needs #Infographic

Social Media and The Theory of Maslow's Needs #Infographic | Designing design thinking driven operations | Scoop.it

By Alfredo Vela - http://bit.ly/yltzDU 

@alfredovela

 

Presenting an Infographic by Design and Social Media Lombok ICT and Training, on Social Media and the theory of Maslow's needs .

 

Embed or Download here: [English & Spanish Versions] http://bit.ly/AdH6Nl 


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Jacques MEZHRAHID's comment, January 11, 2013 4:35 AM
Traduction Réseau social du triangle de Maslow. Fun et trés efficace. On peut sauter des étapes aussi....
Jacques MEZHRAHID's curator insight, January 11, 2013 4:35 AM

belle analogie

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17th SDN Event - Service Design | Loughborough Online Store

Service design has
become a valuable approach for the service sectors as they recognize the impact
of design practice in creating valuable solutions.
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Time for our 3rd Introduction to Design Thinking Workshop! | Design Sojourn

Time for our 3rd Introduction to Design Thinking Workshop! | Design Sojourn | Designing design thinking driven operations | Scoop.it
Strategies for Good Design and Design Leadership (Lessons learned : don't spread architecture.)...
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Service with sentiment | Smart Business

Service with sentiment | Smart Business | Designing design thinking driven operations | Scoop.it
Service with sentiment - How to revamp customer service by focusing on the unexpected experience (RT @Smart_Business: Service with sentiment.)...
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Customer Service: Does Our Experience Dull Our Empathy? | Kate Nasser

Customer Service: Does Our Experience Dull Our Empathy? | Kate Nasser | Designing design thinking driven operations | Scoop.it
Customer support & tech support leaders: Experience can stop your reps & agents from delivering empathy & super customer experiences. 4 ways to prevent it.

 

Photocredit: Gracie Cannell

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VIDEO – ExaTrends of the Decade: Reputation Economy | Trends in the Living Networks

VIDEO – ExaTrends of the Decade: Reputation Economy | Trends in the Living Networks | Designing design thinking driven operations | Scoop.it
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'Retail combineert on- en offline te weinig'

'Retail combineert on- en offline te weinig' | Designing design thinking driven operations | Scoop.it
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Baselining Social Business Maturity: Why and How

Baselining Social Business Maturity: Why and How | Designing design thinking driven operations | Scoop.it

These days a growing amount of the discussion concerning social business involves how to move beyond the “tacking on” of social media to existing digital and traditional business processes. It’s not that such incremental efforts aren’t useful and such augmentation usually can and usually does have value. It can also build early skills, develop organizational capabilities, help work through tooling decisions, and form the on-ramp to more substantial social business transformation.


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Using Social Media to Improve Marketing and Customer Service, with Marsha Collier | The Web Host Industry Review

Using Social Media to Improve Marketing and Customer Service, with Marsha Collier | The Web Host Industry Review | Designing design thinking driven operations | Scoop.it
(WEB HOST INDUSTRY REVIEW) — Author and social media expert Marsha Collier says that the bottom line of selling anything is customer service, and social media gives you the tools to get to know your customer.
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Episode 70 – Nikhil Govindaraj | The Customer Experience Show

Episode 70 – Nikhil Govindaraj | The Customer Experience Show | Designing design thinking driven operations | Scoop.it
The Customer Experience Show. A weekly show helping you understand and develop a powerful and engaging customer experience. customer experience · Home · The Show ...
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Could You Live Off Collaborative Consumption For One Year? Leigh Drogen

Could You Live Off Collaborative Consumption For One Year? Leigh Drogen | Designing design thinking driven operations | Scoop.it
Great piece Leigh RT @LDrogen NEW POST: Could You Live Off Collaborative Consumption For a Year?
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IBM Winning over the empowered consumer

IBM Winning over the empowered consumer | Designing design thinking driven operations | Scoop.it
In today’s tumultuous world, how well retailers and product brands build trust with both individuals and communities of consumers will determine whether they benefit from a base of loyal advocates or are left to fend with transient and fickle...
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Why Electric Cars Are Not the Answer (But They Sure Can Help)

Why Electric Cars Are Not the Answer (But They Sure Can Help) | Designing design thinking driven operations | Scoop.it
Robert Llewellyn is a huge advocate for electric cars. But even he doesn't believe that they can get us out of the mess we are in.
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Vivek inspirations • Lend cars to strangers (for money) - collaborative consumption-2.0

Vivek inspirations • Lend cars to strangers (for money) - collaborative consumption-2.0 | Designing design thinking driven operations | Scoop.it
RT @viveksp: Lend cars to strangers (for money) - collaborative consumption-2.0 - Car-Sharing Companies Link Owners With...
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Good Old Fashioned Customer Relationship Management Teaches us a Trick...

Good old fashioned customer relationship management (CRM) reminds us how we should approach others. Don't focus too much on owning the management aspect. The... (For Customer Relationship Management peeps - are you focused more on the R or M in CRM?
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Amazon.com: What's Mine Is Yours: The Rise of Collaborative Consumption (9780061963544): Rachel Botsman, Roo Rogers: Books

What's Mine Is Yours: The Rise of Collaborative Consumption

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Amazon.com: What's Mine Is Yours: The Rise of Collaborative Consumption (9780061963544): Rachel Botsman, Roo Rogers: Books (RT @nicolaij: @ElektronistaLyd Inspireres pt af denne bog: What's Mine Is Yours: The Rise of Collaborative Consumption
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RSA Short film competition entry by Diane Fung

Vote for this film in our short film competition http://www.thersa.org/film-competition. This is one of five shortlisted films for the RSA / Nominet Trust Fi... (Collaborative Consumption by Diane Fung (what is stage 5?
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Social media “less useful” than thought | News | Marketing Week

New research claims that almost half of consumers object to brand advertising on social networks that uses profile information.
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Customers take control - PwC New Zealand

Customers take control - PwC New Zealand | Designing design thinking driven operations | Scoop.it
We help organizations large and small by providing industry-focused assurance, tax and advisory services to build trust and create value.
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The End Of ERP - Forbes

The End Of ERP - Forbes | Designing design thinking driven operations | Scoop.it
Guest post written by Tien Tzuo Tien Tzuo is founder and CEO of Zuora. He was previously chief strategy officer and chief marketing officer at Salesforce.com. Tien Tzuo: A moment of silence for ERP.
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Andrew McAfee's Blog — The Business Impact of IT

Andrew McAfee's Blog — The Business Impact of IT | Designing design thinking driven operations | Scoop.it

I’m going back to the SXSWi mega-event in Austin next month for one big reason and lots of other ones. The big reason is to have the chance to talk on stage with Tim O’Reilly, one of the good guys and wise men of technology. I won’t embarrass Tim here by lauding him more than I’ve already done online; I just want to say that I’m grateful that he invited me to participate in his featured session titled “Create More Value Than You Capture.”


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