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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Five Strategies To Manage Technology Overload

Five Strategies To Manage Technology Overload | Designing design thinking driven operations | Scoop.it
While I’ve had many different jobs and challenges over my 18-year career, they’ve all been in one industry: technology.
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Reel Form

Reel Form | Designing design thinking driven operations | Scoop.it
As designers we enjoy figuring out new ways of interacting with the world around us. Clients often come to us with raw, just-invented technologies, and we help add a human perspective.
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80+ Inspiring Quotes about Design | Design was here

80+ Inspiring Quotes about Design | Design was here | Designing design thinking driven operations | Scoop.it
We recieve quote messages everyday and we even have our favorites to keep us up and going. Here's a collection of inspirational quotes from designers and even from people outside it giving their personal understanding on Design.
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2011 RightNow Customer Experience Impact Report

2011 Customer Experience Index Report: (Great seeing other CX practitioners supporting the cause with data http://t.co/rPiZehzH via @slideshare...)...
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Customer experience: The natural ally for UX in business | βiRDS on a W!RE

Customer experience: The natural ally for UX in business | βiRDS on a W!RE | Designing design thinking driven operations | Scoop.it
In this post, I would like to talk about what has been on my mind for the last year or two: the relationship between user experience and customer experienc...

 

Photocredit: look into my eyes by =seainside on deviantART

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Design & Thinking: A Documentary on Design Thinking

Design & Thinking: A Documentary on Design Thinking | Designing design thinking driven operations | Scoop.it

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Via A. Kosuke
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How American Express Found Its Social Media Groove

How American Express Found Its Social Media Groove | Designing design thinking driven operations | Scoop.it
American Express's head of social media marketing for the company outlined how the brand got to where it is now.

Via Chris Lewis, Gerrit Bes, Rami Kantari
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User experience is strategy, not design

User experience is strategy, not design | Designing design thinking driven operations | Scoop.it
User experience, when addressed appropriately, is an holistic endeavor. The emerging conversation of "cross-channel user experience" is redundant, because if you're weren't thinking cross-channel (and cross-platform, cross-device, etc.
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McKinsey & Company | A social journey

McKinsey & Company | A social journey | Designing design thinking driven operations | Scoop.it
This interactive traces the stages of consumer purchase decisions and shows how marketers can use social media at every step.
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Transforming Service through the radical reconceptualisation of Service | CustomerThink

Transforming Service through the radical reconceptualisation of Service | CustomerThink | Designing design thinking driven operations | Scoop.it

Photocredit: by lindsay.crandall)

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Irving Wladawsky-Berger: Design Principles for Complex, Unpredictable, People Oriented Systems

Irving Wladawsky-Berger: Design Principles for Complex, Unpredictable, People Oriented Systems | Designing design thinking driven operations | Scoop.it
An IBM Global CEO Study conducted in 2010 concluded that complexity was the primary challenge emerging out of its conversations with 1,500 CEOs and senior government officials.
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Question the Euro Crisis

Question the Euro Crisis | Designing design thinking driven operations | Scoop.it
After more than 18 months, a dozen and a half summits, multiple rounds of austerity, a trillion dollars of liquidity, and now elections in Greece and France that threaten to overturn the fragile policy consensus in Europe, the Euro-crisis rumbles on.
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Big Blue Bets Big on Big Data

Big Blue Bets Big on Big Data | Designing design thinking driven operations | Scoop.it
IBM this week announced plans to purchase Tealeaf Technology, a provider of customer experience analytics software that helps organizations access and make sense of information related to consumer Web experiences.  It’s the third CRM-related acquisition...
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People Are Losing Trust In All Institutions

People Are Losing Trust In All Institutions | Designing design thinking driven operations | Scoop.it
Lack of Trust – Caused by Institutional Corruption – Is Killing the Economy
The signs are everywhere: Americans have lost trust in our institutions.
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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value - Free PDF eBook Download

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value - Free PDF eBook Download | Designing design thinking driven operations | Scoop.it
Book Description:Design Thinking is packed with intriguing case studies and practical advice from industry experts.

 

Photocredit: skv11000:

#giroditalia #cycling (Taken with Instagram at temple lofts)

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Customer Experience is Key to Fixing Employee Turnover

Customer Experience is Key to Fixing Employee Turnover | Designing design thinking driven operations | Scoop.it
There is no quick fix to employee turnover. But a customer experience focus will keep your employees engaged and reduce employee turnover.
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Participation by Design: The Deliberative Initiative (Returning Direct Democracy to the People)

Participation by Design: The Deliberative Initiative (Returning Direct Democracy to the People) | Designing design thinking driven operations | Scoop.it

Via Giorgio Pauletto
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Rules Of The Road For Design And Innovation

Rules Of The Road For Design And Innovation | Designing design thinking driven operations | Scoop.it
'We will deliver value to people — not deliver people to systems' - and 17 other easily followed rules...
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The Future Of The Social Customer #Infographic

The Future Of The Social Customer #Infographic | Designing design thinking driven operations | Scoop.it

As the world of Social Media becomes more visual, Gloople have jumped on the bandwagon and created an Infographic on The Future Of The Social Customer. Looking at the social customer, pulling together a series of data points and research that trace the path from browsing on, say, Facebook or Twitter to pulling out the credit card.


Via maxOz
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maxOz's comment, May 6, 2012 5:56 AM
Thanks Alessio, have a good week, cheers Michele
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eYeka Publishes First Guide On Online Co-Creation Written For Marketers | eYeka Co-creation Blog

eYeka Publishes First Guide On Online Co-Creation Written For Marketers | eYeka Co-creation Blog | Designing design thinking driven operations | Scoop.it
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