Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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9 reasons why command and control organisations despise thinking

9 reasons why command and control organisations despise thinking | Designing  service | Scoop.it
“I don’t want that academic or theoretical stuff I want something practical” A huge number of people who work in offices are not paid to dig ditches or split logs, so if they are ... (Some nice points (but too sexist?
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Nothing as practical as a good theory, is it not?

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Visual Thinking / Service Design Drinks Berlin ow about improving your skills in visual thinking and drawing?

How about improving your skills in visual thinking and drawing?

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Deloitte | Millennial Innovation survey

Deloitte | Millennial Innovation survey | Designing  service | Scoop.it
 For the second year, Deloitte has commissioned The Millennial Survey to consider the views of this next generation on business and innovation and the impac

 

The members of the Millennial generation represent the future of economic, political, and social life as well as the future of business – they are our future leaders, consumers, agents of change, and hold the key to global prosperity. Restoring and enhancing the reputational capital of business therefore has a twofold importance for todayʼs business leaders – first, to address the decline in trust in business and secondly, to understand and realize the opportunities inherent in the new direction being set by the Millennial generation.

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Plan your career around learning curves.

Plan your career around learning curves. | Designing  service | Scoop.it

Plan your career around learning curves. (RT @NannetteSC: Great piece by @johnsonwhitney & @jcmendez_us.

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A Little Bite of Life: Return on Relationship: How Business Should Be Done! #RonR

A Little Bite of Life: Return on Relationship: How Business Should Be Done! #RonR | Designing  service | Scoop.it
A preview of Ted Rubin and Kathryn Rose's new business & social media book, Return on Relationship. (Thanks Lori! RT @lomargie: Return on Relationship: How Business Should Be Done!
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Amazon Kindle: A Highlight and Note by S. Mallikarjunan from Surviving Disruption in Harvard Business Review

Amazon Kindle: A Highlight and Note by S. Mallikarjunan from Surviving Disruption in Harvard Business Review | Designing  service | Scoop.it
Sharing a highlight from my new Kindle! Executives fail to focus on what job consumers use them for: http://t.co/FT2iqO6X decades o...
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Empathy In Creativity and Design Thinking | :: The 4th Era ::

Empathy In Creativity and Design Thinking | :: The 4th Era :: | Designing  service | Scoop.it
RSA Animate recently released a video called 'The Power of Outrospection'. The video intrigued me and this post has helped me pull together some of my thoughts about the links between empathy and creativity.
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Transformational Leadership: The Core Tenets

Transformational Leadership: The Core Tenets | Designing  service | Scoop.it
With everyone jumping on the bandwagon, Transformational Leadership is now being seen as the silver bullet to all management problems. Businesses all around the world are throwing around the word, but what exactly is it?
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How Capitalizing on Consumer Behavior Changes Will Thrive Global Business


Via janlgordon
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janlgordon's curator insight, January 26, 2013 3:46 PM

This article and infographic is based on research from Accenture - They have found striking differences between fast and slow-growing companies. Whether you're a global business or a national brand, there is something in here for everyone.


Please CLICK ON THIS LINK TO GO TO ARTICLE: bit.ly/WsB6Vw


Here is what the report covers:

 

**Draws on research from four sources:


**a global consumer behavior survey (10,000 online consumers),


a **global executive survey (600 business executives),


**industry-growth leader analysis of the world's top 3,000 listed companies by market capitalization and macroeconomic analysis with Oxford Economics.


Here are a few highlights that caught my attention:


**See opportunity in consumer behavior change


**Consumer behavior-driven markets are expected to grow at three and a half times the rate of emerging economies and times the rate of developed economies between now and 2016


**One of the key insights that Accenture brings as a result of some of its latest research is,


**you have to look beyond the ‘who’ and the ‘where’ of what is
happening in consumer segments to really understanding the ‘how’ and ‘why’


**looking at how consumer behaviour is changing and the pace and scale of that change can be even faster than the
growth rates in emerging markets.


Selected by Jan Gordon covering "Curation, Social Business and Beyond"


Read article and see infograph [bit.ly/WsB6Vwhic]  

Russ Merz, Ph.D.'s curator insight, January 26, 2013 8:18 PM

Infographic that contrasts consumer behaviors in emergng versus developed markets.

Stephane Bilodeau's curator insight, January 27, 2013 8:54 AM

Accenture research shows that global businesses that capitalize on consumer behavior changes can achieve greater growth.

 

A growing opportunity 

By aggregating estimates of market size for industries and sectors associated with behavior change, the research indicates a growth opportunity of US$2.4 trillion over the four-year period from 2012 to 2016.

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How usability can be mapped

How usability can be mapped | Designing  service | Scoop.it
Visual Map

Via Alexis Brantes
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Alexis Brantes's curator insight, January 26, 2013 7:59 PM

Step-by-Step Usability Guide

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Verint’s Predictions for the CX Field in 2013

Verint’s Predictions for the CX Field in 2013 | Designing  service | Scoop.it
The following highlights the trends that Verint is seeing, in addition to the advancements and changes it expects from the customer service industry in the coming months.
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The Global Customer Experience: Getting It Right | Social Media Today

The Global Customer Experience: Getting It Right | Social Media Today | Designing  service | Scoop.it
RT @socialmedia2day: How do you manage a global customer experience? Find out at our webinar on 2/7 - http://t.co/gDbkUcJV
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Human vs inhuman service practices; think customer engagement, not contact

Human vs inhuman service practices;  think customer engagement, not contact | Designing  service | Scoop.it

(RT @Kellblog: Human vs inhuman service practices; think customer engagement, not contact #gartnercrm http://t.co/TPClme80)...

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Forrester - Ditch the Funnel, How to Go for the Customer Life Cycle

Forrester - Ditch the Funnel, How to Go for the Customer Life Cycle | Designing  service | Scoop.it
As customers gain numerous new channels such as mobile and social, the linear purchase path is fragmenting into a loose collection of numerous touchpoints over which marketers have little control. Forrester advises it's time for marketers to...
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5 Leadership Trends to Watch in 2013: how to manage employees

5 Leadership Trends to Watch in 2013: how to manage employees | Designing  service | Scoop.it
The new year will bring new strategies for managing employees.

Via HR Trend Institute
Fred Zimny's insight:

Leadership would even be better

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Employee Engagement? Let Them Know You CARE

Employee Engagement? Let Them Know You CARE | Designing  service | Scoop.it
  It all starts with CARE. Communicate, Appreciate, Respect, Encourage. This is for everyone. Not just CEO’s and management. All employees. Communicate. Don’t hesitate. Reach out your hand. In... (Employee Engagement?
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What’s Your Promise? — Chief Customer Officer 2.0

What’s Your Promise? — Chief Customer Officer 2.0 | Designing  service | Scoop.it
Clarity of purpose unleashes the organization’s imagination to make decisions guided by its promise. (What’s Your Promise?
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Your customers are being stolen by the new digital disruptors – Are you fit enough to compete?

Your customers are being stolen by the new digital disruptors – Are you fit enough to compete? | Designing  service | Scoop.it
FitNow, launched in 2008, produces Lose It!, the top application in the iPhone’s health and fitness category. FitNow is based on the premise that your phone is always with you and is the perfect pl...
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The Brian Lehrer Show - Design Thinking

The Brian Lehrer Show - Design Thinking | Designing  service | Scoop.it
Tim Brown, CEO and president of IDEO and author of Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation talks about taking design beyond packaging and products and into "design thinking." (The Brian Lehrer Show: Design...
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Is 2013 the Year Marketers Lose Keyword Research?

Is 2013 the Year Marketers Lose Keyword Research? | Designing  service | Scoop.it

Has your SEO strategy changed as a result?

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How to designPublic Interest using personas

How to designPublic Interest using personas | Designing  service | Scoop.it

Via Fundación Co.Ser
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Fundación Co.Ser's curator insight, January 26, 2013 2:26 PM

Infografía que representa las 100 personas o equipos de mayor influencia en Diseño de interés Público (especialmente en EE.UU.). 

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How ready is Your Company for the Circular Economy?

How ready is Your Company for the Circular Economy? | Designing  service | Scoop.it
Better managing the planet's resources doesn't have to mean you don't turn a profit.

Via Marylene Delbourg-Delphis
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Larry Glover's curator insight, January 28, 2013 9:46 AM

The idea of a circular economy, of circular product life cycles, will inevitably catch on. It's a good phrase and good thinking. How can we make it happen faster?

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Managing Social Media Chaos: A Leadership Priority - Forbes

Managing Social Media Chaos: A Leadership Priority - Forbes | Designing  service | Scoop.it

Back in 2009, United Airlines had no idea one poorly handled customer interaction could seriously impact their reputation.

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Facilitating knowledge transfer and idea generation

Facilitating knowledge transfer and idea generation | Designing  service | Scoop.it
Facilitating knowledge transfer and idea generation http://t.co/zkirlWLN RT @jabaldaia
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Customer Experience Management in Telecoms Global Summit - Experien...

This presentation demonstrates why every product needs an Experience Vision: a simple sentence expressing the core of the experience that your customers will ha (Customer Experience Management in Telecoms Global Summit ...
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