Designing services
Follow
Find
310.9K views | +36 today
Designing  services
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Brands using Social Media for Customer Service » Big Dot Media

Brands using Social Media for Customer Service » Big Dot Media | Designing  services | Scoop.it
There are various key considerations for brands who intend using social media as part of their customer service strategy. There is only one key consideration for brands who don’t intend to do so – you should.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

blurring boundaries » Blog Archive » Perspectives in Experience Design

blurring boundaries » Blog Archive » Perspectives in Experience Design | Designing  services | Scoop.it
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

CEOs On Social Media: Do As I Say, Not As I Do

CEOs say social media is important for their companies yet very few practice what they preach. Sort of like touching the hot stove?
more...
No comment yet.
Rescooped by Fred Zimny from UXploration
Scoop.it!

A Product Canvas for Agile Product Management

A Product Canvas for Agile Product Management | Designing  services | Scoop.it
The Product Canvas isa powerful agile tool that facilitates the development of new products by describing the users with their needs and the product’s features.

Via Mario K. Sakata
more...
No comment yet.
Rescooped by Fred Zimny from uxperfect
Scoop.it!

The Importance of Creative Design For Mobile App User Experience

The Importance of Creative Design For Mobile App User Experience | Designing  services | Scoop.it
A discussion of how important creative designs are for the mobile app user experience.

Via Anthony Besnault
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Offline Executive

The Offline Executive | Designing  services | Scoop.it
A manager’s effectiveness depends not only on using e-mail and other electronic communication, but also on learning to shut it down.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Global Social Media Check Up 2012

The Global Social Media Check Up 2012 | Designing  services | Scoop.it
Burson-Marsteller launched it’s annual study of how companies adapt social media back in 2010.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Reversing the Decline in Big Ideas

Reversing the Decline in Big Ideas | Designing  services | Scoop.it
Many venture capitalists are up in the arms because their returns are down, their funds are drying up, and there appear to be a declining number of entrepreneurs pursuing big ideas.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Social Business Plan: From Junior To Social Guru

Social Business Plan: From Junior To Social Guru | Designing  services | Scoop.it
A Social business is a people-oriented organization that collaborates with stakeholders to create value within its own network and the digital ecosystem, ultimately creating greater profit itself.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Lean Service Design Trilogy Introduction :: Lean Sales and ...

Lean Service Design Trilogy Introduction :: Lean Sales and ... | Designing  services | Scoop.it
Lean Service Design Trilogy eLearning course is highly influenced by Service Design Thinking and Lean as the business process. We will use the Lean methods of SDCA, PDCA and EDCA as they relate to each discipline ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Exploring and Exploiting Your Way to Growth

Exploring and Exploiting Your Way to Growth | Designing  services | Scoop.it
So far, 2012 has been another banner year for the 'tyranny of success' as once great companies slide ever closer to the abyss.
more...
No comment yet.
Rescooped by Fred Zimny from Social Media, Memetics, and Cognitve Science
Scoop.it!

Culture Shock: Culture’s Impact on Social Marketing and Business

Culture Shock: Culture’s Impact on Social Marketing and Business | Designing  services | Scoop.it
" Culture is one of the largest components of how we communicate: not just how we say something but how we choose the tools we use to get a message across. This is as true for social media as it was...

Via Darin L. Hammond
more...
No comment yet.
Rescooped by Fred Zimny from Web Analytics and Web Copy
Scoop.it!

Measuring Engagement and KPIs | Performance-Driven Marketing

Measuring Engagement and KPIs | Performance-Driven Marketing | Designing  services | Scoop.it
Today, we’re diving into part 3 of our metric measurement info morsels, the Measuring Metrics series. It all began with a guest post we wrote Measuring Metrics for Success for SearchNewsCentral.

Via paulo oliveira
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Top Social Marketing Lessons from Leaders in Sports, Retail, and Services [Infographic]

Top Social Marketing Lessons from Leaders in Sports, Retail, and Services [Infographic] | Designing  services | Scoop.it
Learn tried-and-true social marketing strategies from the top brands in retail, sports and services.
more...
Austin Karp's curator insight, May 10, 2014 1:28 AM

I always see these three strategies being implemented on TV,  and the internet. The brands create engagement.

Scooped by Fred Zimny
Scoop.it!

Why Customer Service Is Crap - Forbes

Why Customer Service Is Crap - Forbes | Designing  services | Scoop.it

 As governments turn basic service functions over to private contractors, and as private companies turn to subcontractors to handle certain tasks more cheaply, our lives are increasingly at the...

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Designing the customer experience.

Designing the customer experience. | Designing  services | Scoop.it
You invited me to a webinar. With the help of your analytical marketing team, you designed a form to get to join me. While your goal is to maximize your (Customers are running your business.
more...
No comment yet.
Rescooped by Fred Zimny from Public Sector Innovation
Scoop.it!

Innovation 101 | Public Sector Innovation Toolkit

Innovation 101 | Public Sector Innovation Toolkit | Designing  services | Scoop.it

Via Giorgio Pauletto
more...
No comment yet.
Rescooped by Fred Zimny from Online Relations & Community management
Scoop.it!

Why Social Business Will Fail (And How to Save It) - Forbes

Why Social Business Will Fail (And How to Save It) - Forbes | Designing  services | Scoop.it
One notable feature of highly successful businesses right now is that they tend not be social businesses, at least the way the social business community defines that. So why the disconnect between success and social?

Via eRelations
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Dynamic design, fresh thinking and the new VISI - The Media Online

Dynamic design, fresh thinking and the new VISI - The Media Online | Designing  services | Scoop.it

The 'new' issue of VISI jumps off the shelves today. It's the first edition since New Media made the decision to buy the magazine and publish it themselves.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Future Isnt About Mobile; Its About Mobility

The Future Isnt About Mobile; Its About Mobility | Designing  services | Scoop.it
While the globe grapples with uncertain economic realities, "mobile" appears to be gold.
Facebook is expected to announce their uniquely targeted mobile advertising model before the end of the month.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Collaborative Ideas Produce Increased Results

Collaborative Ideas Produce Increased Results | Designing  services | Scoop.it
After many years of being in the competitive corporate sales environment, it took a long time to accept the idea of freely collaborating with others. In fact, I was very doubtful it would work.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Usability and service design workshop | Kujali Socio-Tech Site

Usability and service design workshop | Kujali Socio-Tech Site | Designing  services | Scoop.it
A workshop was held on Wednesday, the 11th of July 2012. The workshop was based on usability and service design using Low fidelity (lo-fi) prototypes for...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Book Review: Roadmap to Revenue

Book Review: Roadmap to Revenue | Designing  services | Scoop.it
Kristin Zhivago's books helps CEOs and entrepreneurs understand what customers really want. It follows a logical sequence of explanations and examples to help the reader understand the behavior of customers.
more...
No comment yet.
Rescooped by Fred Zimny from Feedback analysis
Scoop.it!

Manage Your Customers Efficiently

Manage Your Customers Efficiently | Designing  services | Scoop.it

"Every business needs to maintain their customer. 


Via Metrinomics
more...
No comment yet.