Designing services
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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
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Leadership with a splash of empathy - Nancy Duarte Reviews "Business Model You"

Leadership with a splash of empathy - Nancy Duarte Reviews "Business Model You" | Designing  services | Scoop.it
Nancy Duarte reviews "Business Model YOU" by Timothy Clark, Alexander Osterwalder, and Yves Pigneur. The content of this book goes beyond helping you build a... (Nancy Duarte has published a video review of Business Model You...!
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Customer Experience Management - A Complex process with a simple Outcome

by VVR Kishore - On a recent overseas trip, I landed at the airport and my phone struggled to latch onto a local network. I had...

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The Casual Engineer: Visual Thinking

The Casual Engineer: Visual Thinking | Designing  services | Scoop.it
A visual approach to user experience is a great thing if done correctly.
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Charging Hourly or Flat Rates - Is Graphic Design a Service or a Product?

Charging Hourly or Flat Rates - Is Graphic Design a Service or a Product? | Designing  services | Scoop.it
The topic of "hourly rates vs. flat rates" in graphic design has been talked about by everyone and their grandmother over the past years, so rather than re-cover a tired topic in the general sense, we (Is Graphic Design a Service or a Product?
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Which Came First: The Brand or the Content Marketing?

Which Came First: The Brand or the Content Marketing? | Designing  services | Scoop.it
For small businesses today, this is the classic chicken-and-egg question. Which came first? Your brand and your content strategy can often seem to go together hand-in-hand. And, they should!
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Company attempts to 'revolutionize checkout' with mobile platform ...

Company attempts to 'revolutionize checkout' with mobile platform ... | Designing  services | Scoop.it
After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their smartphone as they shop to facilitate a more efficient checkout using their ...
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Subjective Design Thinking | ADEDmuse AllDayEveryDayMUSE

Subjective Design Thinking | ADEDmuse AllDayEveryDayMUSE | Designing  services | Scoop.it

 Based in emotion and personal reference the subjective is instinctive and intuitive. Let your work be informed by your distinct background.

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Transmedia Storytelling, Fan Culture and the Future of Marketing – Knowledge@Wharton

Transmedia Storytelling, Fan Culture and the Future of Marketing – Knowledge@Wharton | Designing  services | Scoop.it
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Personal Delivery on the Rise | Innovation Management #collcons

Personal Delivery on the Rise | Innovation Management #collcons | Designing  services | Scoop.it
"Collaborative consumption and peer to peer (P2P) systems are taking a new turn: collaborative delivery." http://t.co/JFxZ4WBE...


Photocredit: Puresky543)

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video: Henry Chesbrough on Services Innovation...

video: Henry Chesbrough on Services Innovation... | Designing  services | Scoop.it

Speaking at the European Conference on Information Systems in Barcelona June 10-13, Henry Chesbrough describes the evolution to services in the economy as a whole and in many companies in this video: Henry Chesbrough on Services Innovation...


Photocredit: florachild

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The Beginners' Guide to Benchmarking User Experience

The Beginners' Guide to Benchmarking User Experience | Designing  services | Scoop.it
Here are 6 steps for benchmarking your user experience designs against your client's business objectives. The same approach works whether your clients are internal to your organisation or external.

Via Rosário Durão
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Lee Fleming studies the influence of social-network structure on innovation | Harvard Magazine May-Jun 2010

Lee Fleming studies the influence of social-network structure on innovation | Harvard Magazine May-Jun 2010 | Designing  services | Scoop.it
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Online Relations & Community management - The 'X' Model of Employee Engagement

Online Relations & Community management - The 'X' Model of Employee Engagement | Designing  services | Scoop.it
Employee engagement is a hot topic at the moment, and there is no shortage of available articles that you can read on the subject, however many are complex discussions from differing viewpoints, and this can lead to confusion for business owners...
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On the brink of a revolution that will pay huge dividends for customers and companies

On the brink of a revolution that will pay huge dividends for customers and companies | Designing  services | Scoop.it

"A whole new role for contact centres beckons; that of rapidly understanding and efficiently communicating precise details about customer demand to the whole company.



Via Metrinomics
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TRUST - Building Relationships between People and Organizations - Design Thinking Network

TRUST - Building Relationships between People and Organizations - Design Thinking Network | Designing  services | Scoop.it
TRUST - In a world of declining trust between the public and large organizations, new formulas must be developed to foster a sense of security and newfound tru… (Checking out "TRUST - Building Relationships between People and Organizations" on Design...
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Summer is for swapping: startups boost the barter economy - GigaOM

Summer is for swapping: startups boost the barter economy - GigaOM | Designing  services | Scoop.it
Summer is for swapping: startups boost the barter economyGigaOMTo be fair, most collaborative consumption startups are not based on bartering, even if they employ the same principles of trust and reputation.
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Tomorrow’s Top Marketers are Today’s Change Agents

Tomorrow’s Top Marketers are Today’s Change Agents | Designing  services | Scoop.it
Change is hard. It’s slow. Scary. Messy. Frustrating. Risky.
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Five ways to drive customer conversion rates in your stores ...

Five ways to drive customer conversion rates in your stores ... | Designing  services | Scoop.it
Increasing conversion rate is a sales opportunity that many retailers completely overlook.
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Purpose: The fundamental ingredient of all successful communities | WordofMouth.org

Purpose: The fundamental ingredient of all successful communities | WordofMouth.org | Designing  services | Scoop.it
Douglas Atkin shares why having a central purpose in your community is essential to unite members and make the community great.See it on Scoop.it, via Co-creation 90:10 Group...
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HR, Legal, and IT Oh My. The Role Of Social Business

HR, Legal, and IT Oh My. The Role Of Social Business | Designing  services | Scoop.it
Social Business is about evolving an organization to achieve traits like agility, adaptability, connected, and engaged.
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Professional Communication - The Quintessential Qualities of Modern Marketing Design

Professional Communication - The Quintessential Qualities of Modern Marketing Design | Designing  services | Scoop.it
Learn about the elements of modern marketing design so your visual content and website look spectacular.See it on Scoop.it, via Professional Communication...
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Professional Communication - The Beginners' Guide to Benchmarking User Experience

Professional Communication - The Beginners' Guide to Benchmarking User Experience | Designing  services | Scoop.it
Here are 6 steps for benchmarking your user experience designs against your client's business objectives.
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Psychology of Consumer Behaviour - How We Look at Online Ads

Psychology of Consumer Behaviour - How We Look at Online Ads | Designing  services | Scoop.it
EyeTrackShop has released Real CPM, an eyetracking solution to help advertisers and agencies understand their spending on ad placements.See it on Scoop.it, via Psychology of Consumer Behaviour...
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Deliver consistent customer experience by following 4 strategies | LiveHelpNow Blog

Deliver consistent customer experience by following 4 strategies | LiveHelpNow Blog | Designing  services | Scoop.it
Consistently good customer experience is what matters to the long term survival of a brand.Use these 4 strategies to hit the ball out of the park every time (Deliver consistent customer experience by following 4 strategies ...)...
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