Designing services
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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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Saving operational costs while adding service… that’s Progressive

Saving operational costs while adding service… that’s Progressive | Designing  services | Scoop.it
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Experience Required™ - Leadership Through the Ages

Experience Required™ - Leadership Through the Ages | Designing  services | Scoop.it
An infographic designed to assist in leadership development courses by helping participants to increase their awareness of leaders and leadership theory.
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Social Insurance- Getting Back To The Basics Of Relationships

Social Insurance- Getting Back To The Basics Of Relationships | Designing  services | Scoop.it
When was the last time you thanked your car or home insurance agency for helping you? Or reached out to them before you got into a fender bender with another driver to talk about safe driving tips?
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Understanding the Need to Share for Marketing Success

Understanding the Need to Share for Marketing Success | Designing  services | Scoop.it
Whitney Houston’s death and funeral this past February was a social media fueled event.
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Managing Innovation is about Managing Change

Managing Innovation is about Managing Change | Designing  services | Scoop.it
Innovation is about change. Companies that successfully innovate in a repeatable fashion have one thing in common - they are good at managing change.
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Retail branding in financial services by Marcin Chlodnicki

Retail branding in financial services by Marcin Chlodnicki | Designing  services | Scoop.it
From the author Cases and know-how for financial services, mainly. Major part was taken from KSDP Design – I think it doesn’t exist any more, however it was one of the first service des...
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Collaborative Consumption: The Cure for Consumer Guilt?

Collaborative Consumption: The Cure for Consumer Guilt? | Designing  services | Scoop.it
Fifty years ago, before all the talk of “fair-trade”, corporate social responsibility, and climate change, was there such a thing as “consumer guilt”?
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Can you tell me which authors are really intresting as it comes to Customer relationship management - Kroupys

Can you tell me which authors are really intresting as it comes to Customer relationship management - Kroupys | Designing  services | Scoop.it
Kroupys is a new place where you can ask questions and share answers in a fun and social way. Share knowledge, photos, videos, websites and more. Follow interesting topics and meet experts. Kroupys is the Wikipedia for social knowledge sharing!
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What is a Customer Experience?

Right now, in this precise moment, you are delivering an experience to your customers. Do you know if it's positive or negative? Do you know if your customer...
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Total Customer Experience Leaders Summit Recap - Day 3

Total Customer Experience Leaders Summit Recap - Day 3 | Designing  services | Scoop.it
On the final day of our customer experience conference we heard from leaders aligning organizations around a customer experience mission.
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Understand, measure & promote service innovation in Luxembourg by Sylvain Cottong

Understand, measure & promote service innovation in Luxembourg by Sylvain Cottong | Designing  services | Scoop.it
Syl Cotton’s recent report he wrote for the Ministry of the Economy on service innovation in Luxembourg Related articles Phase 4 Innovation Analytics – Voice Measurement (innovationexce...
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Why Does Customer Engagement Matter?

Why Does Customer Engagement Matter? | Designing  services | Scoop.it

"In our Most Engaged Customers studywe found that retailers who increased Customer Engagement by at least five points exhibited 56% cumulative share price appreciation. Without a doubt, Engaged customers have a credible impact on positive business results.

Customer Engagement is the outcome of an exceptional, differentiated customer experience. Companies that design and deliver better customer experiences have more engaged customers.

To be clear, engaged customers have a heavy impact on the bottom line because they exhibit four key behaviors:"



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The Impact of Social Media on Customer Service

The Impact of Social Media on Customer Service | Designing  services | Scoop.it
Companies recognize the critical importance of service quality for customer acquisition and retention, and that a drop in customer satisfaction may have a significant impact on a company’s destiny.
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Why Does Customer Engagement Matter?

Why Does Customer Engagement Matter? | Designing  services | Scoop.it
In our Most Engaged Customers study we found that retailers who increased Customer Engagement by at least five points exhibited 56% cumulative share price appreciation.
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A 10-Part Strategy for Boosting Daily Productivity

A 10-Part Strategy for Boosting Daily Productivity | Designing  services | Scoop.it
Numb.I.am © by Francisca Ulloa (2007)Do you begin your day full of grand intentions of all that you want to accomplish, yet somehow end up going to bed feeling as if you’ve gotten nothing done?Like many of you, my daily priorities vary.
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Collaborating Across Cultures

Collaborating Across Cultures | Designing  services | Scoop.it
Published:June 25, 2012Author:Michael Blanding
Working on a $30 million historical epic about the Tang Dynasty to be set in China, Hollywood screenwriter David Franzoni struggled to make the story appeal to Western audiences.
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Book Review: The Collaboration Imperative « Eric Jacobson On ...

Book Review: The Collaboration Imperative « Eric Jacobson On ... | Designing  services | Scoop.it
It may just be the model for many books to come – full of 60-second end-of-chapter wraps, bold graphics, Q&A's with real-world business leaders, case studies, and lots of ways to test yourself along the way.
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Dave Coplin: “Search is no Longer Just About Finding; It’s About Doing Things”

Dave Coplin: “Search is no Longer Just About Finding; It’s About Doing Things” | Designing  services | Scoop.it
In our last interview with Microsoft UK’s Head of Search, Dave Coplin reveals details about the company’s redesigned search engine, Bing, talks about its new venture, So.cl, and reflects on the fusion of social and search.
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Economy of the Commons and Collaborative Consumption | Rise of the Fourth Economy

Economy of the Commons and Collaborative Consumption | Rise of the Fourth Economy | Designing  services | Scoop.it
By severing cooperativism from its communal origins and and focusing on consumption, British cooperativism and the ICA caused lasting damage to the transformative capacity of cooperativism, which w...
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Design Thinking for Leaders

Design Thinking for Leaders | Designing  services | Scoop.it
My Inspiration … This post is based on my experience with two great articles. One is Leading in the 21st Century from the June 2012 Harvard Business Review by Dominic Barton, Andrew Grant, and Mi...
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Do you make it simple for people to buy from you?

Do you make it simple for people to buy from you? | Designing  services | Scoop.it
Many retailers adopt overly complicated procedures that make buying from them an absolute nightmare. (Do you make it simple for people to buy from you?
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Customer Experience: Using Jargon Requires Huge Leap of Faith | Kate Nasser

Customer Experience: Using Jargon Requires Huge Leap of Faith | Kate Nasser | Designing  services | Scoop.it
Leaders know that speaking jargon can kill customer experience. Listening w/ jargon can too! Tips fr The People-Skills Coach™ to the technical world.
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Global Leaders - Excellent Video on > Creating Shared Value: It's the Future

Global Leaders - Excellent Video on > Creating Shared Value: It's the Future | Designing  services | Scoop.it
FSG illuminates the potential of shared value in this short motion graphic.
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Understanding Mobile Analytics [Infographic]

Understanding Mobile Analytics [Infographic] | Designing  services | Scoop.it

Via RedPrairie
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Reaching the Pinnacle of Customer Experience

Leading companies understand that delivering exceptional customer experiences and building brand equity are vital for success.
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