Designing services
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Designing services
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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a student of design strategy and am looking for opportunities in the business design / service design sector. I am also open to a short internship before a full time recruitment.

a student of design strategy  and am looking for opportunities in the business design / service design sector. I am also open to a short internship before a full time recruitment. | Designing services | Scoop.it
I have a background in User Experience design ( Bachelors Degree in UX Design) and have just finished my didactics in my masters program ( Masters in Design Startegy at Politecnico di Milano , Milan).
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New Definitions of Content, the Rise of Mobile Marketing, and a Customer Care Manifesto

New Definitions of Content, the Rise of Mobile Marketing, and a Customer Care Manifesto | Designing services | Scoop.it
Here's a review of stuff I found interesting in the last few weeks. I hope you do, too.
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Unified customer experience integral for brand marketing: Forrester - Luxury Daily - Multichannel

Unified customer experience integral for brand marketing: Forrester - Luxury Daily - Multichannel | Designing services | Scoop.it
Great article on the importance of creating and delivering a unified customer experience for brand marketing: http://t.co/upa7nyJS...
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The Sharing Economy - Airbnb: No place like someone else's home

The Sharing Economy - Airbnb: No place like someone else's home | Designing services | Scoop.it

Airbnb has embraced the "sharing economy" and has grown far beyond its air-bed roots.

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Leadership with a splash of empathy - Nancy Duarte Reviews "Business Model You"

Leadership with a splash of empathy - Nancy Duarte Reviews "Business Model You" | Designing services | Scoop.it
Nancy Duarte reviews "Business Model YOU" by Timothy Clark, Alexander Osterwalder, and Yves Pigneur. The content of this book goes beyond helping you build a... (Nancy Duarte has published a video review of Business Model You...!
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Customer Experience Management - A Complex process with a simple Outcome

by VVR Kishore - On a recent overseas trip, I landed at the airport and my phone struggled to latch onto a local network. I had...

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The Casual Engineer: Visual Thinking

The Casual Engineer: Visual Thinking | Designing services | Scoop.it
A visual approach to user experience is a great thing if done correctly.
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Charging Hourly or Flat Rates - Is Graphic Design a Service or a Product?

Charging Hourly or Flat Rates - Is Graphic Design a Service or a Product? | Designing services | Scoop.it
The topic of "hourly rates vs. flat rates" in graphic design has been talked about by everyone and their grandmother over the past years, so rather than re-cover a tired topic in the general sense, we (Is Graphic Design a Service or a Product?
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Which Came First: The Brand or the Content Marketing?

Which Came First: The Brand or the Content Marketing? | Designing services | Scoop.it
For small businesses today, this is the classic chicken-and-egg question. Which came first? Your brand and your content strategy can often seem to go together hand-in-hand. And, they should!
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Company attempts to 'revolutionize checkout' with mobile platform ...

Company attempts to 'revolutionize checkout' with mobile platform ... | Designing services | Scoop.it
After a successful test project in a Washington supermarket, QThru is officially launching its mobile platform allowing shoppers to scan items with their smartphone as they shop to facilitate a more efficient checkout using their ...
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Subjective Design Thinking | ADEDmuse AllDayEveryDayMUSE

Subjective Design Thinking | ADEDmuse AllDayEveryDayMUSE | Designing services | Scoop.it

 Based in emotion and personal reference the subjective is instinctive and intuitive. Let your work be informed by your distinct background.

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Transmedia Storytelling, Fan Culture and the Future of Marketing – Knowledge@Wharton

Transmedia Storytelling, Fan Culture and the Future of Marketing – Knowledge@Wharton | Designing services | Scoop.it
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Personal Delivery on the Rise | Innovation Management #collcons

Personal Delivery on the Rise | Innovation Management #collcons | Designing services | Scoop.it
"Collaborative consumption and peer to peer (P2P) systems are taking a new turn: collaborative delivery." http://t.co/JFxZ4WBE...


Photocredit: Puresky543)

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7 Keys to Creating a Culture of Customer Centricity by Brian Cantor

7 Keys to Creating a Culture of Customer Centricity by Brian Cantor | Designing services | Scoop.it

It is difficult for call center professionals to escape advice about creating a customer-centric culture within their organizations.

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Social-Business-Marketing - How To Determine Facebook And Twitter ROI + #Infographic

Social-Business-Marketing - How To Determine Facebook And Twitter ROI + #Infographic | Designing services | Scoop.it
How do marketers determine social media ROI?
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Design thinking sliders

Design thinking sliders | Designing services | Scoop.it
This model was created in late 2010 during the 12 week ASE Garage experience in Paris. To discover more about it, a page (in French) shows what happened. Meet with Marie-Noëline (nod-A) and Philipp...
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What is design driven community engagement?

What is design driven community engagement? | Designing services | Scoop.it
This might seem a little late in the game to only be posting about now…but I realize that while I live, breathe and work this methodology and practice, not everyone does but then there are some that do too!


Photocredit: lieke romeijn

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Online Relations & Community management - The 'X' Model of Employee Engagement

Online Relations & Community management - The 'X' Model of Employee Engagement | Designing services | Scoop.it
Employee engagement is a hot topic at the moment, and there is no shortage of available articles that you can read on the subject, however many are complex discussions from differing viewpoints, and this can lead to confusion for business owners...
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On the brink of a revolution that will pay huge dividends for customers and companies

On the brink of a revolution that will pay huge dividends for customers and companies | Designing services | Scoop.it

"A whole new role for contact centres beckons; that of rapidly understanding and efficiently communicating precise details about customer demand to the whole company.



Via Metrinomics
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TRUST - Building Relationships between People and Organizations - Design Thinking Network

TRUST - Building Relationships between People and Organizations - Design Thinking Network | Designing services | Scoop.it
TRUST - In a world of declining trust between the public and large organizations, new formulas must be developed to foster a sense of security and newfound tru… (Checking out "TRUST - Building Relationships between People and Organizations" on Design...
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Summer is for swapping: startups boost the barter economy - GigaOM

Summer is for swapping: startups boost the barter economy - GigaOM | Designing services | Scoop.it
Summer is for swapping: startups boost the barter economyGigaOMTo be fair, most collaborative consumption startups are not based on bartering, even if they employ the same principles of trust and reputation.
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Tomorrow’s Top Marketers are Today’s Change Agents

Tomorrow’s Top Marketers are Today’s Change Agents | Designing services | Scoop.it
Change is hard. It’s slow. Scary. Messy. Frustrating. Risky.
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Five ways to drive customer conversion rates in your stores ...

Five ways to drive customer conversion rates in your stores ... | Designing services | Scoop.it
Increasing conversion rate is a sales opportunity that many retailers completely overlook.
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Purpose: The fundamental ingredient of all successful communities | WordofMouth.org

Purpose: The fundamental ingredient of all successful communities | WordofMouth.org | Designing services | Scoop.it
Douglas Atkin shares why having a central purpose in your community is essential to unite members and make the community great.See it on Scoop.it, via Co-creation 90:10 Group...
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HR, Legal, and IT Oh My. The Role Of Social Business

HR, Legal, and IT Oh My. The Role Of Social Business | Designing services | Scoop.it
Social Business is about evolving an organization to achieve traits like agility, adaptability, connected, and engaged.
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