Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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Putting big data and advanced analytics to work | McKinsey & Company

Putting big data and advanced analytics to work | McKinsey & Company | Designing  service | Scoop.it
In a video feature, McKinsey director David Court explains how companies can improve their decisions and performance by getting powerful new tools in the hands of frontline managers.

Via Tania Kowritski
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Customers to retailers: 'Don't spam me, bro!" - Fortune Management

Customers to retailers: 'Don't spam me, bro!" - Fortune Management | Designing  service | Scoop.it
Many retailers have adopted marketing tactics to avoid annoying customers to the point that they resent their brands.
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Tickets for NEXT Berlin 2013 | NEXT Berlin

Tickets for NEXT Berlin 2013 | NEXT Berlin | Designing  service | Scoop.it
You’re not sure, whether NEXT Berlin 2013 is the right event for you?
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Die Next-Konferenz 2013 in Berlin - Leading. European. Digital.

Die Next-Konferenz 2013 in Berlin - Leading. European. Digital. | Designing  service | Scoop.it
Bereits zum achten Mal wird die Next-Konferenz dieses Jahr stattfinden. Am 23. und 24. April treffen sich die digitalen Entscheider in Berlin zur Next 2013. (Was steht auf der digitalen Agenda?
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Customer Experience Book Club

Customer Experience Book Club | Designing  service | Scoop.it

Recommended books about the 21st century customer experience!

Fred Zimny's insight:

For those who still read books: join!

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Twitter / FredZimny: Secure a discount of 10 % now ...

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Better Customer Service through Collaboration

Better Customer Service through Collaboration | Designing  service | Scoop.it
Good news: Customers are becoming people in 2013. Customer interaction continues to move beyond transactions to relationships, where service is just one element of customer collaboration. It's not only about making sure ...
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New Video – “Hooked: The Psychology of How Products Engage Us” | Nir and Far

New Video – “Hooked: The Psychology of How Products Engage Us” | Nir and Far | Designing  service | Scoop.it
New Video – “Hooked: The Psychology of How Products Engage Us” http://t.co/yPA8QMFY @nireyal
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BYOD to Change the Face of IT in 2013

BYOD to Change the Face of IT in 2013 | Designing  service | Scoop.it
The influx of younger workers and BYOD programs in 2013 will continue to shake up IT departments, according to new research reports. Should CIOs shift to a device-neutral service model?

Via ValerieMalaval
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Customer-Centric Thinking: A Collaboration of Man and Machine ...

Customer-Centric Thinking: A Collaboration of Man and Machine ... | Designing  service | Scoop.it
Of the five habits of customer-centric leaders, I suppose Think is my favorite. Maybe it's because of my analytic bent from an early age, leading to a degree in Mathematics and an MBA which emphasized statistical analysis and ...
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Alcatel Lucent Motive: Customer Experience Analytics

See how Alcatel-Lucent Motive can improve your business performance. We help Communications Service Providers (CSPs) operate in a highly ...youtube.com
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Adapt Business Process Improvement Efforts for Customer Experience - 1to1 Media

Adapt Business Process Improvement Efforts for Customer Experience - 1to1 Media | Designing  service | Scoop.it
1to1 Media (blog)
Adapt Business Process Improvement Efforts for Customer Experience
1to1 Media (blog)
This comes from engaging trusted employees to purposefully design new customer experiences.
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What advisers are saying: Getting customer service right - Money Marketing

What advisers are saying: Getting customer service right - Money Marketing | Designing  service | Scoop.it

 starts by understanding the customer lifecycle, making business changes...

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Worry Less and Do More About Customer Experience

Worry Less and Do More About Customer Experience | Designing  service | Scoop.it
Your own fear and worry is often one of the biggest obstacles keeping you from delivering an exceptional customer service experience for your customers.
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The Global Customer Experience: Getting It Right | Webinar Replay | Social Media Today

The Global Customer Experience: Getting It Right | Webinar Replay | Social Media Today | Designing  service | Scoop.it
How do global brands learn about local customers around the world?
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Mobile as the Driver of Desktop Software Design

Mobile as the Driver of Desktop Software Design | Designing  service | Scoop.it
The metaphors and conventions of mobile apps on phones and tablets are driving the design of desktop software. The tail is definitely wagging the dog. Good dog!
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10 excellent ways to make a client feel special

10 excellent ways to make a client feel special | Designing  service | Scoop.it
Give your clients a lovely warm feeling inside – and keep them coming back – with these bridge-building tips

Via Mark Strozier, Antonios Bouris
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R.G. Riles's curator insight, February 10, 2013 6:08 PM

We really dig the visuals provided by Joe Todd Stanton. This is a common sense piece on regular business interactions. If you're B2B, it makes sense to brush up on these once in a while and make sure you're not taking shortcuts or skippng any of these keys to success.  One thing we would like to see added to this list is an additional, automated customer survey and referral portion - reducing that awkward groveling for a referral, and also allowing honest customer feedback, which dictates whether to offer an apology and promise to do better next time, or to simply ask for a brief positive statement right then and there, along with a referral, if the survey results are terrific (which they should be if you're doing the job right!).

Lynne Pion Conférencière Auteure's curator insight, February 12, 2013 3:43 PM

Découverte via Janie Lalande adjointe virtuelle.

Assem AbdElhakam's comment, March 22, 2013 8:36 PM
http://www.egytatch.com/forum/index.php
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Science’s Signals – Week 6 | Science of the Time

Science’s Signals – Week 6 | Science of the Time | Designing  service | Scoop.it
Science’s Signals – Week 6
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Improving CRM through a Framework of Questions | CustomerThink

Improving CRM through a Framework of Questions | CustomerThink | Designing  service | Scoop.it
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Organizational Behavior 2016: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation

Organizational Behavior 2016: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation | Designing  service | Scoop.it
RT supontakon: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation: http://t.co/ZMzCPwmH #designthinking
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Neuromarketing World Forum - Pre-conference Masterclass “BRAIN OF THE CONSUMER”

Neuromarketing World Forum - Pre-conference Masterclass “BRAIN OF THE CONSUMER” | Designing  service | Scoop.it

Via Érica Ariano
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What Big Data Means to the Customer Experience : Aspect Blogs

What Big Data Means to the Customer Experience : Aspect Blogs | Designing  service | Scoop.it
What Big Data Means to the Customer Experience. by Christine O'Brien on February 6th, 2013. Chris O'Brien, Marketing Communications Writer It's time to start demanding more from your contact center. Does this have a familiar ring to it?
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Mertens Marketing's curator insight, February 11, 2013 4:21 AM

A recent survey revealed that a consumer who is satisfied with a customer service representative is 2.5 times more likely to conduct future business with a company.