Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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We Wait Too Long to Train Our Leaders

We Wait Too Long to Train Our Leaders | Designing  service | Scoop.it
The average supervisor has been managing for 10 years before he gets any training.
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The Future Of Customer Service: Lessons From Your Barber - Forbes

The Future Of Customer Service: Lessons From Your Barber - Forbes | Designing  service | Scoop.it
The Future Of Customer Service: Lessons From Your BarberForbesRichard White is founder and CEO of UserVoice, a provider of customer communications management software. Richard White.
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Speed Up Your Sales With Social Selling

Speed Up Your Sales With Social Selling | Designing  service | Scoop.it

Via Barry Deutsch
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Barry Deutsch's curator insight, December 18, 2012 12:40 PM

A fairly basic article on some of the primary elements of starting to put your toe in the water regarding social selling and marketing. If you're not doing these basics, maybe it's time to start small and over time build up your strategy.


If you wait until you have all the information, tactics, and strategies, you might just miss the train pulling out of the station. Start small and build up your mastery/expertise around social selling over time.


Barry Deutsch

Social Media Coach to Vistage and TEC Speakers and Trusted Advisors

 

Are you reading our Blog on How to Attract and Engage with Potential Clients Through Social Media Blog?

http://www.barrydeutsch.net/vistage-speakers-trusted-advisors

 

If you're a Vistage/TEC Speaker - Consultant - Coach - Trusted Advisor, join our LInkedIn Discussion Group to learn how to find, attract, and engage more clients

 

http://www.linkedin.com/groups/Vistage-TEC-Speaker-TA-Group-1875142/about

 

Not a Vistage or TEC Speaker or Trusted Advisor, then be sure to visit our public blog on how to drive sales through social media, AND/OR our open discussion group on LinkedIn, Sales Through Social Media

 

http://www.barrydeutsch.net/sales-through-social-media

 

http://www.linkedin.com/groups/Sales-Through-Social-Media-3854199/about

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Customer Experience Governance Approaches & Maturity Stages

Customer Experience Governance Approaches & Maturity Stages | Designing  service | Scoop.it
Typical Customer Experience Maturity Path. Where does the customer experience sit? What are the responsibilities and, most importantly, the authority of the customer experience owners within organisations?
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Touchpoint and Customer Experience Mapping Made Easy - Business 2 Community

Touchpoint and Customer Experience Mapping Made Easy - Business 2 Community | Designing  service | Scoop.it
Touchpoint and Customer Experience Mapping Made EasyBusiness 2 Community“This is the age of the customer”. “You need to see the world through your customers' eyes”. Two simple sentences from a video of Touchpoint Dashboard.
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Customer Experience Design: The Zappos Experience

Customer Experience Design: The Zappos Experience | Designing  service | Scoop.it
Blog post at Customers That Stick : In a few short years, Zappos has become known as one of the bellwether brands of customer service.
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Turning Customer Care Inside Out - Forbes

Turning Customer Care Inside Out - Forbes | Designing  service | Scoop.it
Experts in customer loyalty have a new maxim: delivering exceptional customer care starts from the inside out.
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Google Analytics in Real Life: What would your customer experience look like? - Analytics Blog

Google Analytics in Real Life: What would your customer experience look like? - Analytics Blog | Designing  service | Scoop.it
RT @gomezoscar: Google Analytics in Real Life: What would your customer experience look like? Excelente! Otro súper digerible. http://t.co/KqBme78p
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Trends in User Experience :: UXmatters

Trends in User Experience :: UXmatters | Designing  service | Scoop.it
“One of the biggest trends currently unfolding is the emergence of UX strategy as a specialty in the field of user experience.”—Pabini Gabriel-Petit
Via Mario K. Sakata, Hans
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Hans's curator insight, December 17, 2012 5:48 PM

UX aligned with strategy, more focus on experiences, and users merged with customers - that's our future? I believe so, design should be a holistic practice and a central part of the development process - to make sure the experience is guided by business visions and optimized to the users. This article delivers interesting thoughts about future UX and web design. 

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20 Tech Trends That Will Define 2013, Selected By Frog

20 Tech Trends That Will Define 2013, Selected By Frog | Designing  service | Scoop.it
Yes, it’s already that transitional time when our current year ends and another begins, and today and tomorrow are quickly changing hands. Rather than look back at significant trends of the past 366 days (2012 was a leap year, remember?

Via Tania Kowritski
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5 ways to Align Customer Experience with Brand Promise :

5 ways to Align Customer Experience with Brand Promise : | Designing  service | Scoop.it
No matter how much you spend on branding, the customer experience comes down to the people on your frontline: The hostesses, maître d', servers and all your employees who are interacting with your customers on a ...
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How design can help address modern challenges in public services - The Guardian (blog)

How design can help address modern challenges in public services - The Guardian (blog) | Designing  service | Scoop.it
The Guardian (blog)How design can help address modern challenges in public servicesThe Guardian (blog)The inquiry is investigating whether design skills and design thinking might be able to respond to this demand.
Fred Zimny's insight:

Also, in the private sector, health and education,

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Défi L'Express Grandes Ecoles's curator insight, December 20, 2012 11:16 AM

Les défis du design, par The Guardian.

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6 PR and social media predictions for 2013

6 PR and social media predictions for 2013 | Designing  service | Scoop.it
A surge for LinkedIn, PR's mobile outreach, and a return to reliable reporting (even if it takes longer) are in the author's forecast for the coming year.

Via Anita Windisman
Fred Zimny's insight:

Not that amazing, but true,

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Anita Windisman's curator insight, December 17, 2012 8:38 AM

Great to see a prediction for the increasing importance of LinkedIn!

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"Leadership is Marketing" – Peter Drucker Said What?

Xenophon was the first of many generals to recommend this approach to combat leadership right on up to today. And taking care of customers in this way is marketing 101. Am I recommending that students and practitioners of leadership ...
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Turning Design Thinking to Design Doing | Innovation Management | got it

Turning Design Thinking to Design Doing | Innovation Management | got it | Designing  service | Scoop.it
Design thinking can be a powerful approach that helps organizations break through their limiting assumptions of what's possible. It creates deep empathy and gets us out of the abstract debate over ideas in meeting rooms, ...
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Harnessing Customer Value for Competitive Advantage - Resource Nation (blog)

Harnessing Customer Value for Competitive Advantage - Resource Nation (blog) | Designing  service | Scoop.it
Harnessing Customer Value for Competitive AdvantageResource Nation (blog)Therefore customers are the bread and butter of any business.
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Cos. With Strong Customer Experience Metrics More Confident in ...

Cos. With Strong Customer Experience Metrics More Confident in ... | Designing  service | Scoop.it
A new Temkin Group survey [download page] of 200 companies with annual revenues of at least $500 million finds that those with stronger customer experience (CX) metrics.
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Komunt - Revolutionizing the way you interact with the web.

Komunt - Revolutionizing the way you interact with the web. | Designing  service | Scoop.it
Imagine what someone else would want to post on your wall about signing up for your project.
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Big Data Advances in Customer Experience Management | TCELab Blog

Big Data Advances in Customer Experience Management | TCELab Blog | Designing  service | Scoop.it
#BigData Advances in #CustomerExperience Management #CEM http://t.co/xJOhlcfT
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UNL's Raikes School looks toward "design thinking" in its third iteration

UNL's Raikes School looks toward "design thinking" in its third iteration | Designing  service | Scoop.it
Last year, the director of the University of Nebraska-Lincoln's Jeffrey S. Raikes School of Computer Science and Management told us that, over the past decade, the focus of many Raikes students has shifted from landing a job ...
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Global Trends 2030: Alternative Worlds

Global Trends 2030: Alternative Worlds | Designing  service | Scoop.it
The National Intelligence Council has issued Global Trends 2030: Alternative Worlds, intended to stimulate thinking about the rapid and vast geopolitical. The report sees four megatrends:

Individual empowerment will accelerate substantially during the next 15-20 years owing to poverty reduction and a huge growth of the global middle class, greater educational attainment, better health care, and widespread exploitation of new communications and manufacturing technologies. Enabled by communications technologies, power will shift toward multifaceted and amorphous networks that will form to influence state and global actions.

Diffusion of power among countries will have a dramatic impact by 2030. Asia will have surpassed North America and Europe combined in terms of global power, based upon GDP, population size, military spending, and technological investment. China alone will probably have the largest economy, surpassing that of the United States a few years before 2030.

Demographic Patterns: in the world of 2030—a world in which a growing global population will have reached somewhere close to 8.3 billion people (up from 7.1 billion in 2012)—four key trends will be aging—a shrinking number of youthful societies and states; migration, which will increasingly be a cross-border issue; and growing urbanization, which will spur economic growth but could put new strains on food and water resources.

Growing Food, Water, and Energy Nexus: Demand for food, water, and energy will grow by approximately 35, 40, and 50 percent respectively owing to an increase in the global population and the consumption patterns of an expanding middle class. Climate change will worsen the outlook for the availability of these critical resources.


Via Denis Pennel, HR Trend Institute
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What can i do to imprive the outlook?

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The end of marketing as we know it | Business Excellence Magazine

The end of marketing as we know it | Business Excellence Magazine | Designing  service | Scoop.it
Business Excellence - Bringing you content on truly excellent companies from the USA, Canada, Middle East, Africa, Asia and Europe.
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5 Trends Defining the World of Work and Leadership in 2013 - Forbes

5 Trends Defining the World of Work and Leadership in 2013 - Forbes | Designing  service | Scoop.it
Forbes5 Trends Defining the World of Work and Leadership in 2013ForbesSo I got it right on a few things, Let's see what 2013 holds: Social media has finally been blessed as a legitimate tool by companies large and small which use it to increase...
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Finding and Interviewing UX Superstars | UX Magazine

Finding and Interviewing UX Superstars | UX Magazine | Designing  service | Scoop.it

Via Michael Allenberg
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