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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Clay Shirky on the relationship between physical space and creativity

Clay Shirky on the relationship between physical space and creativity | Designing design thinking driven operations | Scoop.it

The rule about creativity is that there are no rules

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Jobs-to-be-done’s place in a customer-centric organization

Jobs-to-be-done’s place in a customer-centric organization | Designing design thinking driven operations | Scoop.it
On Twitter, I asked this question: I asked it, as I had a conversation in recent days with a fellow from a large corporate. Customer-centricity was recently adopted as an internal mantra, but the m...
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Maslow’s Hierarchy of Enterprise 2.0 ROI | Spigit

Maslow’s Hierarchy of Enterprise 2.0 ROI | Spigit | Designing design thinking driven operations | Scoop.it

You may be familiar with Maslow’s Hierarchy of Needs. It’s a theory Abraham Maslow proposed in 1943, that provides a pecking order of human needs. At the bottom of the pyramid are physiological needs: breathing, food water, etc. The fundamentals needed for basic survival. The needs then climb the pyramid, becoming more intangible as one goes along: safety, love/belonging, esteem, self-actualization.


Via Gianluigi Cuccureddu
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The Fallacy of Information Overload | Brian Solis

The Fallacy of Information Overload | Brian Solis | Designing design thinking driven operations | Scoop.it

As Clay Shirky once observed, “There’s no such thing as information overload — only filter failure.”

My take? “Information overload is a symptom of our desire to not focus on what’s important.” It’s a choice.


Perhaps said another way, information overload is a symptom of our inability to focus on what’s truly important or relevant to who we are as individuals, professionals, and as human beings..."

 

Read full interesting article here:
http://www.briansolis.com/2012/05/the-fallacy-of-information-overload/

 


Via Giuseppe Mauriello
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Katie Muirhead's curator insight, August 19, 12:05 PM

This article is very important as it brings up a more fundamental question when examining the information overload we experience in the digital age. It questions whether this overload is a result of lack of curation, or whether it is in fact a choice and as a society we are actively changing the way we seek to experience media.

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At your service: how businesses are taking care of their customers online - The Guardian (blog)

At your service: how businesses are taking care of their customers online - The Guardian (blog) | Designing design thinking driven operations | Scoop.it
The Guardian (blog)At your service: how businesses are taking care of their customers onlineThe Guardian (blog)Of companies we spoke to, 58% said they believe the level of customer care they offer online helps distinguish them from the competition.
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The Rise of Open Source

The Rise of Open Source | Designing design thinking driven operations | Scoop.it
SugarCon, the SugarCRM user meeting held in San Francisco a couple of weeks ago, did some important things for Sugar. It was a coming out party of sorts for a company with a distinct business model and strategy, namely open source.
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5 Reasons Behind the Collaborative Consumption Movement - uswapia

5 Reasons Behind the Collaborative Consumption Movement - uswapia | Designing design thinking driven operations | Scoop.it
5 Reasons Behind the Collaborative Consumption Movement By Rich Kidd “ We now live in a global village where we can mimic the ties that used to happen face to face. But on a scale and in ways that...
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We’re Ready for the Omnichannel Revolution – Are You?

We’re Ready for the Omnichannel Revolution – Are You? | Designing design thinking driven operations | Scoop.it
Virtually every aspect of our lives –the way we work, shop, communicate, seek information, spend our free time, etc. –is becoming digitized, and that means data is being produced at a tremendous clip.
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The Myths That Prevent Change

The Myths That Prevent Change | Designing design thinking driven operations | Scoop.it
You probably think that the barriers to innovation are negative elements of your organization — that is, the wrong people, behaviors, and processes.
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Presentation Zen: 10 great books to help you think, create, & communicate better in 2012

Presentation Zen: 10 great books to help you think, create, & communicate better in 2012 | Designing design thinking driven operations | Scoop.it
In the spirit of personal kaizen, I have listed below a few books that I read (or reread) over the past year that you may want to read as part of your own continuous improvement journey. (Clicking on the book's...
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The Must Have SME Tool: CRM

The Must Have SME Tool: CRM | Designing design thinking driven operations | Scoop.it

Customer Relations Management (CRM) in this digital age, requires the deployment of an appropriate software program, in order for any SME business to be truly effective in managing their customers and their relationships with those customers.

 

A CRM program is not just a tool for sales and marketing types in a business, it should be integral to the business strategy, and used by everyone in the business as part of their respective roles.

 

This excellent article, explains why CRM is a must have tool for small business owners, and it identifies the top five CRM trends and discusses CRM best practices that you can implement in your business.

 


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Harvard Professor Discovers A Cool Secret To Making Employees Feel Like They've Got More Time

Harvard Professor Discovers A Cool Secret To Making Employees Feel Like They've Got More Time | Designing design thinking driven operations | Scoop.it
Give them more to do -- as long as the task helps others.

 

Interesting concept of "psychological time": get time by giving time to others


Via Anne Egros
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Infographic: Traditional CRM vs social CRM

Infographic: Traditional CRM vs social CRM | Designing design thinking driven operations | Scoop.it
A new infographic from Our Social Times pits traditional CRM against the rise of social CRM.
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Customer Integration - the adaptive company

Customer Integration - the adaptive company | Designing design thinking driven operations | Scoop.it

What is the difference between Customer Integration and Customer Relationship Management (CRM)? Where CRM collects the maximum of descriptive information ABOUT the customer Customer Integration deals with the view OF the customer. With out solutions and tools we want to enable him to become an active driver of the business chain. Easy to name as a target, but not easy to put into practice. Others accompany us on this way. Here you find thoughts and solutions of others who share our vision.

 

Curated by Hans Jürgen Schmolke

Follow him on twitter: @metrinomicsclic

Send him an email: h.schmolke@metrinomics.com
More about Metrinomics: www.metrinomics.com


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Customer Experience is more than a buzz word

Customer Experience is more than a buzz word | Designing design thinking driven operations | Scoop.it

Customers and their suppliers are like two sides of a coin. It has taken some time until companies have realized that their customers have a life of their owns, in an environment of perception and experience that is definitely different to the one of suppliers of goods and services. Customer experience, the complex aspects of individual perception, can vary largely from customer to customer. Understanding and respecting this has opened a new world of possibilities to serve customers according to their own requirments and targets. As we deal with these questions on an ongoing professional level, we like to follow others who share our topic.

 

Curated by Katrin Wulf

Send her an email: k.wulf@metrinomics.com
More about Metrinomics: www.metrinomics.com


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Shareable: Repair Cafes Counter Consumerism with Fixer Movement

Shareable: Repair Cafes Counter Consumerism with Fixer Movement | Designing design thinking driven operations | Scoop.it

"In The Netherlands, mom and former journalist Martine Postma stumbled onto an idea that tacks the word "repair" onto the familiar green mantra, "reduce, re-use, recycle". The result is community-based Repair Cafes where folks come together to fix their broken items. What started as a few neighbors in Amsterdam helping each other out has, two years later, become a much bigger deal with 30 groups springing up around the country...William McDonoughsays, " What happened with planned obsolescence is that it became mindless — just throw it away and don’t think about it. The value of the Repair Cafe is that people are going back into a relationship with the material things around them.”" by Kelly McCartney
 


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Moving from tactical social media experiments to social business transformation

Moving from tactical social media experiments to social business transformation | Designing design thinking driven operations | Scoop.it
The elephant in the social media room at the moment is that most corporate social media initiatives to date have been tactical experiments. Of those, few have generated meaningful business results.
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Sharing, swapping and renting becomes more popular as it builds community

Sharing, swapping and renting becomes more popular as it builds community | Designing design thinking driven operations | Scoop.it
#oregon loves collaborative consumption http://t.co/i6wAHBia #collcons via @oregonlive...
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Design Thinking Network is hosting Emotional IT,...

Design Thinking Network is hosting Emotional IT,... | Designing design thinking driven operations | Scoop.it
Design Thinking Network is hosting Emotional IT, an event centered around developing methods for making IT more engaging and community-focused: “ The event is inspired by the changes we are currently...
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Rethinking Personal Data: Strengthening Trust

Rethinking Personal Data: Strengthening Trust | Designing design thinking driven operations | Scoop.it
Report
Appropriate use of personal data can create new economic and social value.
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Meet the "collaborative" consumer - Fortune Tech

Meet the "collaborative" consumer - Fortune Tech | Designing design thinking driven operations | Scoop.it
The rise of social media is altering how people shop for everything from movies to food. But is that a social good?
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It is time to claim victory

It is time to claim victory | Designing design thinking driven operations | Scoop.it
Saul Kaplan on The Problem with Design Thinking. It is time to claim victory. Get over it. The argument is boring. Design is important. We stipulate that design is about more than sexy products. We...
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Social Studies 101 - 10 Social Media Customer Service Tips For Brands [INFOGRAPHIC] - AllTwitter

Social Studies 101 - 10 Social Media Customer Service Tips For Brands [INFOGRAPHIC] - AllTwitter | Designing design thinking driven operations | Scoop.it
10 Social Media Customer Service Tips For Brands [INFOGRAPHIC]...See it on Scoop.it, via Social Studies 101...
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