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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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A graphic designer’s guide to creating a brand strategy for your craft or design business | Design Trust

A graphic designer’s guide to creating a brand strategy for your craft or design business | Design Trust | Designing design thinking driven operations | Scoop.it
Interesting!“@MikePress: Branding post @TheDesignTrust http://t.co/j8vPSNk1 compliments this view of craft as service http://t.co/XQaVdDOc”...
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Amazon.com: Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (9781581156683): Thomas Lockwood: Books

Design Thinking: Integrating Innovation, Customer Experience, and Brand Value

~ Thomas Lockwood (author) More about this product
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Design Thinking: Integrating Innovation,Customer Experience,and Brand Value [Thomas Lockwood] on Amazon.com. *FREE* super saver shipping on qualifying offers.
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Counting To Infinity: Gain Competitive Business Intelligence From Social Media

Counting To Infinity: Gain Competitive Business Intelligence From Social Media | Designing design thinking driven operations | Scoop.it
Have you been using social business intelligence tools? If not, check out today's post on how to use them to improve your business!


 


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Martin (Marty) Smith's comment, August 31, 2012 9:58 PM
eRelations Thanks for rockin' the RT on the Friday before a 3 day weekend. You guys rock!!! Have a good weekend. Marty
Martin (Marty) Smith's comment, September 1, 2012 12:48 AM
Great Scoops here Fred thanks. Marty
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The Holy War Over Net Promoter: Is It The Ultimate Way To Measure Customer Experience? | Forrester Blogs

The Holy War Over Net Promoter: Is It The Ultimate Way To Measure Customer Experience? | Forrester Blogs | Designing design thinking driven operations | Scoop.it
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Service Design and User Experience: Same or Different?

Service Design and User Experience: Same or Different? | Designing design thinking driven operations | Scoop.it

What are the differences and similarities between Service Design and User Experience? This video does an excellent job of answering this question.

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How a Single Line Can Improve the Customer Experience [Infographic] - Business 2 Community

How a Single Line Can Improve the Customer Experience [Infographic] - Business 2 Community | Designing design thinking driven operations | Scoop.it

From field operations to corporate boardrooms, “customer experience” is a hot topic.

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Technology driving change in customer loyalty landscape

Technology driving change in customer loyalty landscape | Designing design thinking driven operations | Scoop.it
New research has revealed that the proliferation of smartphones and growth of social media is driving change in customer loyalty.


Photocredit via serve4impact.com

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Prioritizing Customer Experience Investments | Business 2 Community

Prioritizing Customer Experience Investments | Business 2 Community | Designing design thinking driven operations | Scoop.it
Making deliberate efforts to improve the customer experience can require significant investments.
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The future of digital customer experience is more than mobile - ComputerworldUK

The future of digital customer experience is more than mobile - ComputerworldUK | Designing design thinking driven operations | Scoop.it
The future of digital customer experience is more than mobileComputerworldUK (blog)The research is part of Forrester's playbook to advise application development and delivery professionals on how to support their organization's digital customer...
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BCG: How M&A Can Grow Portfolio Value

BCG: How M&A Can Grow Portfolio Value | Designing design thinking driven operations | Scoop.it
Report
Although the business of dealmaking isn’t exactly sizzling these days, there’s plenty to be hopeful about.
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Video: IBM's Smarter Marketing at CMO CIO Leadership Exchange ...

Video: IBM's Smarter Marketing at CMO CIO Leadership Exchange ... | Designing design thinking driven operations | Scoop.it
In some ways, they are more powerful than the CEO of the companies from which they shop, hence the title Chief Executive Customer. At the IBM CMO CIO Leadership Exchange in New York, marketing executives from ...
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Outside In - Customer experience is changing through social media ...

Outside In - Customer experience is changing through social media ... | Designing design thinking driven operations | Scoop.it
Now we're inside the "customer experience" age. Customer experience is what really differentiates a brand from another. And it's build through each single interaction between companies and people, through conversation; ...
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The Cooper Journal: The best interface is no interface

The Cooper Journal: The best interface is no interface | Designing design thinking driven operations | Scoop.it
RT @timoreilly: The best interface is no interface http://t.co/bCcKeXKm Good piece of design thinking from @goldenkrishna...
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d.confestival: Start

d.confestival: Start | Designing design thinking driven operations | Scoop.it
RT @dcf2012: The first event of its kind for Design Thinking worldwide: http://t.co/npY8eEJq #dconfestival...
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How to Prepare for IT Service Delivery of the Future

How to Prepare for IT Service Delivery of the Future | Designing design thinking driven operations | Scoop.it
IT's industrial revolution is here, and it's all about service. In the future, IT will focus on the customer, services and automation.
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T N T — The Network Thinkers: Wirearchy

T N T — The Network Thinkers: Wirearchy | Designing design thinking driven operations | Scoop.it

"Wirearchy is a dynamic two-way flow of power and authority based on: knowledge, trust, credibility,  a focus on results  enabled by interconnected people and technology"  Jon Husband, 1999


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Video: IBM's Smarter Marketing at CMO CIO Leadership Exchange ...

Video: IBM's Smarter Marketing at CMO CIO Leadership Exchange ... | Designing design thinking driven operations | Scoop.it
In some ways, they are more powerful than the CEO of the companies from which they shop, hence the title Chief Executive Customer. At the IBM CMO CIO Leadership Exchange in New York, marketing executives from ...
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The power of Pinterest to drive online sales - Retail Customer ...

The power of Pinterest to drive online sales - Retail Customer ... | Designing design thinking driven operations | Scoop.it
Recent studies on the selling power of Pinterest compared to Facebook and Twitter showed that the more recent social networking site does not have much of an edge over its elders—but it depends on which study you look at ...
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Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H....

Raving Fans: A Revolutionary Approach to Customer Service by Kenneth H.... | Designing design thinking driven operations | Scoop.it
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The new CRM: How to break down social media service siloes

The new CRM: How to break down social media service siloes | Designing design thinking driven operations | Scoop.it
Marty Beard, CEO of LiveOps, tells MyCustomer.com why the next 12-18 months is critically important for CRM.


Photocredit via serve4impact.com

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The Holy War Over Net Promoter: Is It The Ultimate Way To Measure Customer ... - 1to1 Media (blog)

The Holy War Over Net Promoter: Is It The Ultimate Way To Measure Customer ... - 1to1 Media (blog) | Designing design thinking driven operations | Scoop.it

Here's how they should think of it: Customer experience is how customers perceive their interactions with a company along each step of a customer...

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Information Strategy for Value-Based Health Care

Information Strategy for Value-Based Health Care | Designing design thinking driven operations | Scoop.it


To enable value-based health care, decision makers need the right data, in the right format and of sufficient quality, to discern critical relationships between investment and results.

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Service Design Tourism – do you service? | msconsultancy

Service Design Tourism – do you service? | msconsultancy | Designing design thinking driven operations | Scoop.it
Welcome back to the second MS-Co blog season. I hope you enjoyed your holidays in the best possible manner and location. So let's get started: My prejudice design is cool, black, square, glas, men in black suits and max.
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Process & The Customer Experience: Taking Your Business “Outside-In” (The Process Ninja)

Process & The Customer Experience: Taking Your Business “Outside-In” (The Process Ninja) | Designing design thinking driven operations | Scoop.it
One of the fastest growing (and most controversial) topics for discussion in the process world relates to what has become known as “Outside-in” process design.
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Welcome to the Virtual Crash Course in Design Thinking

Welcome to the Virtual Crash Course in Design Thinking | Designing design thinking driven operations | Scoop.it
Welcome to the d.school’s Virtual Crash Course resource page!
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