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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Most Contagious 2012

Most Contagious 2012 | Designing design thinking driven operations | Scoop.it
Most Contagious 2012 (Create utility not noise. Service Design as the new Marketing, or is it Marketing as the new Service Design?
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Why Knowing Your Target Audience's Mood is the Start of B2B Social Marketing

Why Knowing Your Target Audience's Mood is the Start of B2B Social Marketing | Designing design thinking driven operations | Scoop.it
Holiday shoppers are deciding which brands are being naughty and nice. Do you know if your customers will be giving you a lump of coal this year?.
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On-demand marketing engagement

Customers are demanding more from their brands. They want it now, they want it on their own terms, they want it to be relevant to them, and they want it to be easy"
Fred Zimny's insight:

Some fine building blocks.

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Breaking Content Down - UXmas - Wishing you a great experience through the festive season!

Breaking Content Down - UXmas - Wishing you a great experience through the festive season! | Designing design thinking driven operations | Scoop.it
Content modeling requires you to simultaneously understand your goals at the highest level and get intimate with your content’s most minute attributes, and there’s a pretty big chasm in between. Luckily, there’s an entire discipline dedicated to bridging that divide: content strategy.
Via Mario K. Sakata
Fred Zimny's insight:

Data modelling, content modelling. We made some progress in the last decades!

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Today's Best Companies are Horizontally Integrated

Today's Best Companies are Horizontally Integrated | Designing design thinking driven operations | Scoop.it
Efficient production is now table stakes. What customers care about is the experience.

Via HR Trend Institute
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How to reconnect your leadership team with your customer | GrowthAccelerator

How to reconnect your leadership team with your customer | GrowthAccelerator | Designing design thinking driven operations | Scoop.it
Christina Richardson from Nurture Network has written Growthaccelerator a guest blog about 'how to reconnect your leadership team with your customer (How to reconnect your leadership team with your customer | GrowthAccelerator:
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Framing the 5 Customer Experience Competencies — Chief Customer Officer 2.0

Framing the 5 Customer Experience Competencies — Chief Customer Officer 2.0 | Designing design thinking driven operations | Scoop.it
Framing the 5 Customer Experience competencies http://t.co/jCclrSPQ #CX #Leadership #CustExp
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6 Customer Service Trends to Watch in 2013 - Customer Think (blog)

6 Customer Service Trends to Watch in 2013 - Customer Think (blog) | Designing design thinking driven operations | Scoop.it
As we look ahead to what will affect and change our customer service priorities in the year ahead, it's interesting to note the strange tug-of-war going on between digital...
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Customer Experience Competency #3 – United (Cross-Silo) Experience Reliability and Accountability — Chief Customer Officer 2.0

Customer Experience Competency #3 – United (Cross-Silo) Experience Reliability and Accountability — Chief Customer Officer 2.0 | Designing design thinking driven operations | Scoop.it
Reliability in your customer experience is proactively managing the key touch points with shared accountability across the silos. (Customer Experience Competency #3 – United (Cross-Silo) Experience Reliability and...
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Visualising Data: Seeing is Believing

Visualising Data: Seeing is Believing | Designing design thinking driven operations | Scoop.it
A fews weeks ago in late October I had the pleasure of speaking at CS Forum 2012 in Cape Town, South Africa.

Via Rosário Durão
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UX design for startups: get it optimised | Feature | .net magazine

UX design for startups: get it optimised | Feature | .net magazine | Designing design thinking driven operations | Scoop.it

Via Hans
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Hans's curator insight, December 14, 2012 12:45 PM

Launching a design isn't the end of the crative journey, it's just the moment when it meets reality. A designer sholdn't leave the project until all requirements are satisfied and the users' response is measured, analyzed and optimized. In the last of three articles in a series about UX for startups we learn why launching a new feature isn't a cause to celebrate, but an opportunity to optimize the solution.

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Design Thinking For Business, And How It Can Benefit SME's

Design Thinking For Business, And How It Can Benefit SME's | Designing design thinking driven operations | Scoop.it
Design Thinking For Business process can be of benefit to a new or existing business wanting to develop and introduce a new product or service.
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The Social Business Shift- What Businesses Have to Do [Infographic]

The Social Business Shift- What Businesses Have to Do [Infographic] | Designing design thinking driven operations | Scoop.it
What’s a social business all about? Is it about having your brand on Twitter or Facebook? Is it about private social networks? Certainly, these all play a part.

Via janlgordon
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Fellinger's curator insight, January 5, 2013 9:39 AM

Een goed overzicht welke middelen ter beschikking staan om de volgende stappen ogv Social Business te zetten.

Fiona Scott-Handley's curator insight, January 7, 2013 1:08 AM

Another great piece from Eloqua - the 4 areas a business should focus on in order to become a Social Business

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Design Thinking – Business Innovation

Design Thinking – Business Innovation | Designing design thinking driven operations | Scoop.it
Find out and learn the promote innovation in your professional environment. (I downloaded Design Thinking - Business Innovation. Get #dtbook for free and become an innovator yourself.
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McKinsey Chief Marketing & Sales Officer Forum ‘ deck: On-demand marketing engagement

McKinsey Chief Marketing & Sales Officer Forum ‘ deck: On-demand marketing engagement | Designing design thinking driven operations | Scoop.it
See on Scoop.it – Designing design thinking driven operations Customers are demanding more from their brands. They want it now, they want it on their own terms, they want it to be relevant to...
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'Going down masa market is key to sustainable growth' - Inquirer.net

'Going down masa market is key to sustainable growth' - Inquirer.net | Designing design thinking driven operations | Scoop.it
'Going down masa market is key to sustainable growth'Inquirer.netHe was also honored for his contributions in strengthening Philippine professional management practices by exemplifying strong culture of leadership, innovation and...
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8 Principles of a Lead Oriented, Demand Centric Content Marketing Strategy | Search Engine People | Toronto

8 Principles of a Lead Oriented, Demand Centric Content Marketing Strategy | Search Engine People | Toronto | Designing design thinking driven operations | Scoop.it

Via ThePinkSalmon
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Top Leaders Masterclass: 'Customer Service' - NHS Leadership Academy

Top Leaders Masterclass: 'Customer Service' - NHS Leadership Academy | Designing design thinking driven operations | Scoop.it
Recently a Waitrose opened in the town where I live. I was delighted as I have always enjoyed shopping at John Lewis (but couldn’t put my finger on why).
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Health Tech Event 29-1-2013 Eindhoven, The ... - Care To Design

Health Tech Event 29-1-2013 Eindhoven, The ... - Care To Design | Designing design thinking driven operations | Scoop.it
The role of service design thinking is to improve complex health care service delivery systems. The Health Tech Event will cover open innovation in the following healthcare topics: Diagnostics Telemedicine Treatments ...
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11 customer experience blogs you should be reading

11 customer experience blogs you should be reading | Designing design thinking driven operations | Scoop.it
Over the last few days, I’ve been looking to refresh my feed of customer experience blogs I rea...
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Whatever happened to customer service? | Column | Opinion | The London Free ... - London Free Press

Whatever happened to customer service? | Column | Opinion | The London Free ... - London Free Press | Designing design thinking driven operations | Scoop.it
Yet many people, myself included, wonder whether customer service really means anything anymore.
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Stanford d.School: Design Thinking as a glue that holds all disciplines together. - Dorsian: Curated Content

Stanford d.School: Design Thinking as a glue that holds all disciplines together. - Dorsian: Curated Content | Designing design thinking driven operations | Scoop.it

Via Patrizia Bertini
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Could It Be? Customer Service Is Supposedly Getting Better | TIME.com

Could It Be? Customer Service Is Supposedly Getting Better | TIME.com | Designing design thinking driven operations | Scoop.it
And yet it's more likely for customers to switch providers for Internet, pay TV, banking, and other services. Go figure. It seems as if everyone has a tale about Customer Service Hell.
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10 Trends every Sales Exec, Leader and CEO must know for 2013 - Customer Think (blog)

10 Trends every Sales Exec, Leader and CEO must know for 2013 - Customer Think (blog) | Designing design thinking driven operations | Scoop.it
10 Trends every Sales Exec, Leader and CEO must know for 2013Customer Think (blog)Customers get increasingly “untaught.” All of us are now selling to incredibly well-informed buyers, that are able to buy on price alone.
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ThePinkSalmon's comment, December 14, 2012 1:50 PM
Really interesting, many thanks!!!
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Gartner's Magic Quadrant for Master Data Management of Customer Data Solutions

Gartner's Magic Quadrant for Master Data Management of Customer Data Solutions | Designing design thinking driven operations | Scoop.it
Gartner - Magic Quadrant for Master Data Management of Customer Data Solutions October 2012 http://t.co/V7T0TJAT
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