Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Diffusing Confusion In Social Media Campaigns | Social Media Today

Diffusing Confusion In Social Media Campaigns | Social Media Today | Designing  service | Scoop.it
If you’re a business owner then you’ve probably considered investing in SEO or some form of online marketing strategy but you may be feeling a bit skeptical about it all.
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Could 'hacking' change design?

Could 'hacking' change design? | Designing  service | Scoop.it
Tom Dyckhoff examines the latest "hacking" craze - where online design communities interact to reinvent and create new objects. (Yep, this is what we need: reinventing stuff&services. By @Bccnews: Could 'hacking' change how products are designed?
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Why You Need to Have Fun to Be Successful - Forbes

Why You Need to Have Fun to Be Successful - Forbes | Designing  service | Scoop.it
Ron Culberson Ron Culberson spent the first part of his professional career working in a large hospice organization as a clinical social worker, manager, and senior leader.
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5 Trends Driving the Future of Human Services

5 Trends Driving the Future of Human Services | Designing  service | Scoop.it
Whatever the future of human services innovation looks like, the key for organizations is in making the most of the forces of change in alignment with their unique circumstances.
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Social Media: Not the Productivity Killer You Thought?

Social Media: Not the Productivity Killer You Thought? | Designing  service | Scoop.it
A recent study suggests your most connected employees may be the most tech savvy--and productive--in the office.

Via Nathalie Soeteman
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Nathalie Soeteman's curator insight, April 6, 2013 4:27 PM

Employees who use up to four social media networks are exceptionally productive--and they stay in their jobs longer, too

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Big Data Advances in Customer Experience Management

Big Data Advances in Customer Experience Management | Designing  service | Scoop.it
I gave a talk last week on Big Data and Customer Experience Management and how Big Data will change how companies think about their Customer Experience Management programs.
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Stanford Expands Its Online Innovation Program - Businessweek

Stanford Expands Its Online Innovation Program - Businessweek | Designing  service | Scoop.it
Stanford Expands Its Online Innovation Program Businessweek Motivated by a growing demand in industry for convenient courses related to innovation, the center set out to create a program that teaches people how to incorporate design thinking into...
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At the U of M, a confab for designers who want to change the world - MinnPost.com

At the U of M, a confab for designers who want to change the world - MinnPost.com | Designing  service | Scoop.it
MinnPost.com
At the U of M, a confab for designers who want to change the world
MinnPost.com
“Structures of Inclusion" was the headline event of the first-ever Public Interest Design Week, March 19-24, hosted by the College of Design at the U of M.
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Companies that Practice "Conscious Capitalism" Perform 10x Better

Companies that Practice "Conscious Capitalism" Perform 10x Better | Designing  service | Scoop.it
Why should that be a surprise?(Companies that Practice "Conscious Capitalism" Perform 10x Better - Tony Schwartz by @HarvardBiz http://t.co/Ggiya7lp7b)...
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Branch on the go: three key lessons from innovators in the tablet banking market

Branch on the go: three key lessons from innovators in the tablet banking market | Designing  service | Scoop.it
Banking is boring. We all know this as one of life’s truisms. It is also an activity you usually squeeze in at lunch time with a visit to a branch, or more recently conducted surreptitiously at work on your PC.
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Five Customer Relationship Management (CRM) Trends That Will Impact Your Small Business

Five Customer Relationship Management (CRM) Trends That Will Impact Your Small Business | Designing  service | Scoop.it
Discover five CRM trends that every small business owner should consider when marketing and selling products and services.
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Thomas Keller On Why Passion Shouldn’t Drive You

Thomas Keller On Why Passion Shouldn’t Drive You | Designing  service | Scoop.it
Even if you aren’t a foodie, chances are, you’ve heard the name Thomas Keller--the creative culinary force behind The French Laundry, Per Se and Bouchon. A while back, I interviewed Keller for a piece on culinary schools published in Lucky Peach.
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User Experience as a Multi Channel Customer Journey - The UX Review

User Experience as a Multi Channel Customer Journey - The UX Review | Designing  service | Scoop.it
How to design multi channel user experiences for users and not for singular devices or channels (RT @userexperience: User Experience as a Multi Channel Customer Journey - http://t.co/zZBjRDjwto)...

Via Terry Patterson
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Hans's curator insight, April 8, 2013 6:57 AM

This article describes how to benefit from customer journeys in a diverse device landscape. Well defined personas is a great way to capture the most important characteristics, motivations and frustrations of typical users. But the technique lacks contextual awareness in modern multi channel projects. One way to make personas more dynamic is to apply them in user stories and simulate varied customer journeys. I think contextual design considerations like this will be critical for the future of digital design, because humans are born to be in motion and so should our devices.

Terry Patterson's comment, April 21, 2013 7:03 PM
I agree Hannes. And whenever there is a chance to conduct contextual inquiry at the beginning you'll be in good shape to draw up your very well defined personas. The more we advocate these design methods, the better we'll be positioning our products in the real world.
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Augmented Reality: focus-aware mobility | Beyond The Beyond | Wired.com

Augmented Reality: focus-aware mobility | Beyond The Beyond | Wired.com | Designing  service | Scoop.it
*Okay, I guess this makes sense, but seriously, nobody in the AR biz ever beats CrowdOptic when it comes to inventing unheard-of terminology. "Focus a (#AR - next big topic Augmented Reality: focus-aware mobility - Wired (blog): Augmented Real...
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Customer Experience and the organisational value chain – what every UX Designer needs to know

Customer Experience and the organisational value chain – what every UX Designer needs to know | Designing  service | Scoop.it
When you design a website for a company, you are just a cog in the overall machinery of a business. This machinery is what I've been trying to get my head around of late, as the opportunities for '...
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How P&G Presents Data to Decision-Makers

How P&G Presents Data to Decision-Makers | Designing  service | Scoop.it
When it comes to data visualization, it's not how creative you are, but how common. (How P&G Presents Data to Decision-Makers http://t.co/qRMogHik4O What is the best use you have seen?
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Is Information Visualization the Next Frontier for Design?

Is Information Visualization the Next Frontier for Design? | Designing  service | Scoop.it
You've seen them. Those tag clouds in the right-hand column of Web sites with jumbled type of varying weight and size indicating the relative usage of words.

Via Rosário Durão
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business, a new horizon for klout?

business, a new horizon for klout? | Designing  service | Scoop.it
Social marketing has the potential to be a huge waste of time or an enormous benefit depending on multiple factors. The number of times an individual is exposed to a brand’s message can be unpredic...
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So You Want to be an Innovator...: Melissa Mowbray-d'Arbela at TEDxHKUST

Melissa Mobray-d'Arbela is a Henry Crown Fellow of the Aspen Institute (Class of 2010). Melissa has a law degree from NYU. In 2007, she co ...youtube.com
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Experience Economy - Certification course

Experience Economy - Certification course | Designing  service | Scoop.it
May 6 and 7 . Masterclass Value Creation through experience at Roskilde University http://t.co/GHd9WmwlHk http://t.co/xLx5ndfz0c
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Why Strategy Matters and How it Influences Culture

Why Strategy Matters and How it Influences Culture | Designing  service | Scoop.it
Does strategy matter?   If you do not think that it matters then you are in good company.  There are many who question the value of strategy. And I see many companies where there is no formal strat...
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"Digital technology will continue to disappear"

"Digital technology will continue to disappear" | Designing  service | Scoop.it
Google Creative Lab creative director Alexander Chen discusses Google Glass and the future of user interface design.
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Why Do We Keep Making Ebooks Like Paper Books?

Why Do We Keep Making Ebooks Like Paper Books? | Designing  service | Scoop.it
Comparing books to ebooks is like comparing mechanical watches to digital watches, or manual cars to automatic cars.
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The Multi-Screen Integrated Customer Experience

The Multi-Screen Integrated Customer Experience | Designing  service | Scoop.it
Always-on consumers expect websites that meet their needs regardless of the devices they’re using. Otherwise, visitors will go to competitors that offer better experiences on desktops, smartphones,...
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Has The Recession Made Millennials Into Tightwads?

Has The Recession Made Millennials Into Tightwads? | Designing  service | Scoop.it
The other day, a friend of mine pointed out that I should have opened up a Roth IRA years ago--“I’ve had one since I was 16,” he shrieked. If a recent study is to be believed, he may be an outlier in our generation.
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