Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Understanding How The Innovator’s Dilemma Affects You

Understanding How The Innovator’s Dilemma Affects You | Designing  service | Scoop.it
One of the most influential books of my career is The Innovator's Dilemma by Clay Christensen.  I cannot recommend it enough for people in the technology or (Excellent @msuster post on the core dynamic of disruptive technology.
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Forrester Wave: Digital Experience, The New King Of Web Content Management | Forrester Blogs

Forrester Wave: Digital Experience, The New King Of Web Content Management | Forrester Blogs | Designing  service | Scoop.it
The Forrester Wave™: Web Content Management For Digital Customer Experience,Q2 2013:Adobe #CQ en SDL #Tridion on top. http://t.co/r7Ldn7B556
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Disruptive technology is catalyst for change, not the reason - USA TODAY

Disruptive technology is catalyst for change, not the reason - USA TODAY | Designing  service | Scoop.it
Disruptive technology is catalyst for change, not the reason USA TODAY The future of business comes down to relevance and the ability to understand how technology affects decision-making and behavior to the point where the recognition of new...

Via VERONICA LESTER
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Customer Experience: Loyalty Through Narcissism? - Kate Nasser

Customer Experience: Loyalty Through Narcissism? - Kate Nasser | Designing  service | Scoop.it
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big. (TY @KimbManson In business?
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How One Company Taught Its Employees How To Be Happier, And What Happened Next

How One Company Taught Its Employees How To Be Happier, And What Happened Next | Designing  service | Scoop.it
This, and an HBR article today on praise-to-criticism ratios leads me to hope that we may be breaking free of the Industrial Era command and control style of management... This could be the next big "innovation" export to the rest of world.
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When Creating Visualizations, Question Everything

When Creating Visualizations, Question Everything | Designing  service | Scoop.it
Sure, it can messy. But this Open Web workflow will test your assumptions and give you better results. (Question everything when embarking on data visualizations.
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Do You Have These 21st Century Skills? - Edudemic

Do You Have These 21st Century Skills? - Edudemic | Designing  service | Scoop.it
The quest to be a modern teacher or student is in full swing. First though, figure out if you have these important 21st century skills.

Via John Evans, Aki Puustinen, HR Trend Institute
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The Multi-Screen Integrated Customer Experience | Visual.ly

The Multi-Screen Integrated Customer Experience | Visual.ly | Designing  service | Scoop.it
Always-on consumers expect website experiences that meet their needs regardless of the devices they’re using. If your website doesn’t do just that (Is your business mobile friendly?
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Europe2020 – Time to Get Inspired

Europe2020 series shares inspiring stories about ten progressive Gen Y representatives. Experience their passion and hear their story!
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Understanding Your Community's Value

Understanding Your Community's Value | Designing  service | Scoop.it
Two of the most common questions Forrester receives from marketers are “How do I know if it’s worth having a community?” and “How can I prove to my executives that my community is worth their investment?
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Management Success Tip #68: Empower Your Frontline Employees: Give Flexible Customer Solutions Plus Feedback

Management Success Tip #68: Empower Your Frontline Employees: Give Flexible Customer Solutions Plus Feedback | Designing  service | Scoop.it
You know that your frontline employees, those who work directly with customers, are most successful when they are given the means to provide flexible solutions for various customer needs and concer...
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Strategic User Experience (ConfabUK 2013)

If you get a seat at the strategy table, bring a prototype

Via Mario K. Sakata, Tom Van Looy
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Mario K. Sakata's comment, April 6, 2013 3:10 AM
I agree with Terry, bringing in prototype may bring some misleading thoughts when too early. Depends what you call as Prototype. In my case, I rather bring storyboards to have shared understanding of user's context of use.
Michael Allenberg's comment, April 7, 2013 10:05 AM
Kazumichi, an interactive prototype can take many forms! We practice turning storyboards into click-through prototypes, when applicable, to provide the client a more contextual experience!
Michael Allenberg's comment, April 7, 2013 10:08 AM
And by this, I mean actually making the storyboards themselves digital and stitching them together with appropriate interactive components, contextual to each frame. This is a unique way to stell the story BEFORE beginning the UI prototype!
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Givers take all: The hidden dimension of corporate culture - McKinsey Quarterly - Organization - Talent

Givers take all: The hidden dimension of corporate culture - McKinsey Quarterly - Organization - Talent | Designing  service | Scoop.it
By encouraging employees to both seek and provide help, rewarding givers, and screening out takers, companies can reap significant and lasting benefits. A McKinsey Quarterly Organization article.

Via Nathalie Soeteman
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Nathalie Soeteman's curator insight, April 9, 2013 4:55 PM

The single strongest predictor of group effectiveness is the amount of help that colleagues give each other

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Design Thinking - 2nd Edition - How To Create a Remarkable Product or Service | MOB - Makers Of Barcelona

Design Thinking - 2nd Edition - How To Create a Remarkable Product or Service | MOB - Makers Of Barcelona | Designing  service | Scoop.it
RT @MOB_BCN: Join us TODAY for free with Gary van Broekhoven's second edition "How to create a remarkable product or service"!! http://t.co/t9tQtN9lRC
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NEXT13 Start-up Pitch: These are the 12 finalists | NEXT Berlin

NEXT13 Start-up Pitch: These are the 12 finalists | NEXT Berlin | Designing  service | Scoop.it
NEXT Berlin is once again an important platform for entrepreneurs from all over Europe.
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Brands Favor Social Shares Over Likes

Brands Favor Social Shares Over Likes | Designing  service | Scoop.it
Asking consumers to like an ad or post on Facebook—common practice among marketers for years—has, let’s face it, become about as popular as Friendster.
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Design Council - Cheltenham Design Festival 2013

Design Council - Cheltenham Design Festival 2013 | Designing  service | Scoop.it
Helping Britain use design to build a stronger economy and improve everyday life. (Have you seen our @CheltDesignFest line up? Only 1 day to go!
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Appearance is everything | London Business School BSR

Appearance is everything | London Business School BSR | Designing  service | Scoop.it
Non-traditional work arrangements, such as telecommuting, have effects that are often not recognised. (Presence, vs. Absense.
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Concept Department Store For The Social Media Generation - PSFK

Concept Department Store For The Social Media Generation - PSFK | Designing  service | Scoop.it
Discovery, frequent change and an open layout aim to resonate with young shoppers.

Via The Mann Group
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Memo to the CEO: Customers Are the Key to Growth

Memo to the CEO: Customers Are the Key to Growth | Designing  service | Scoop.it
Many businesses that are growing robustly focus their attention on a single, common theme: customer advocacy. (Referal markeing and sales.
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frog at SXSW 2013: The Crowd As DJ, Part 1 - The Concept - Core77

frog at SXSW 2013: The Crowd As DJ, Part 1 - The Concept - Core77 | Designing  service | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources. (What happens when 7,000 #SXSW partygoers play DJ for the night?
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Take Control of Your Personal Brand

Take Control of Your Personal Brand | Designing  service | Scoop.it
Dorie Clark, author of Reinventing You, explains how to make others see where you're going, instead of where you've been....
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Designing Better Experiences Through Data | UX Magazine

Designing Better Experiences Through Data | UX Magazine | Designing  service | Scoop.it

Via Hans
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Hans's curator insight, April 9, 2013 3:54 PM

Big data from various channels combined with context aware technology promise an interesting future. In fact, we are now able to capitalize on an endless sea of user generated information by extended insight, behavior detection and environment identification, which are pillars of personalized experiences. Mind blowing, right? Assuming no one suddenly decides to use the power of being big brother for questionable objectives. Despite this, as a naive opportunist with ux design ambitions, I think the possibilities overshadow the risks and I can't wait to see where big data will lead us.

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SEO & Keywords: Think Conversions, Not Rankings

SEO & Keywords: Think Conversions, Not Rankings | Designing  service | Scoop.it
Don't fixate on keyword position. Focusing on the discovery of highly-converting keywords beginning with the sales and marketing conversations through delivery and reporting will produce stronger SEO results over the long term and happier clients.

Via J-P De Clerck
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