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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Learn to Build Brand Loyalty - Net Promoter Customer Experience Conference - Einnews Portugal

Learn to Build Brand Loyalty - Net Promoter Customer Experience Conference - Einnews Portugal | Designing design thinking driven operations | Scoop.it
lDuring the 24 breakout sessions, the attendees will discover NPS and customer experience tips and tricks from brands such as Symantec, Kronos, EMC, Ipreo,...
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The Dark Side of User Experience Design

The Dark Side of User Experience Design | Designing design thinking driven operations | Scoop.it
User Experience Design became a huge trend in the Interactive Industry. Working as a UX designer, UX manager and finally creating UXPin ? The UX Design Onl

Via Mario K. Sakata
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Tis the Season for Bolstering Your Social Media Customer Service - iMedia Connection (blog)

Tis the Season for Bolstering Your Social Media Customer Service - iMedia Connection (blog) | Designing design thinking driven operations | Scoop.it
No, not about my blog post from last year (shameless plug for interested readers) but about customer service in general.
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Designing for Users and Their Devices :: UXmatters

Designing for Users and Their Devices :: UXmatters | Designing design thinking driven operations | Scoop.it

Via Hans
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Hans's curator insight, December 15, 2012 2:45 PM

Once upon a time Internet was simply experienced through a stationary display, keyboard and mouse. Move the pointer, click and type - that's all a computer could understand. Today we use far more sophisticated devices with camera, microphone, accelerometer, touch screen and GPS among other sensors. Designing software for a new generation of technology requires an approach that can capitalize on new opportunities, and I'm eager to find out how.

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Forecast 2020: Web 3.0+ and Collective Intelligence

Forecast 2020: Web 3.0+ and Collective Intelligence | Designing design thinking driven operations | Scoop.it
“We know what we are, but we know not what we may become”   – Shakespeare The ancient Chinese curse or saying — “May you live in interesting times.” — is u...

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Are BYOD Employees Decommissioning Mobile Devices Properly?

Are BYOD Employees Decommissioning Mobile Devices Properly? | Designing design thinking driven operations | Scoop.it
An information security officer recommends adding procedures for decommissioning devices to your BYOD policy before your BYOD employees upgrade to the latest smartphones and tablets this holiday season.

Via ValerieMalaval
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Why You Need A Strategic Plan And How To Develop One

Why You Need A Strategic Plan And How To Develop One | Designing design thinking driven operations | Scoop.it
Why You Need A Strategic Plan And How To Develop One

Via Hannah Kramer, ThePinkSalmon
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Most Contagious 2012

Most Contagious 2012 | Designing design thinking driven operations | Scoop.it
Most Contagious 2012 (Create utility not noise. Service Design as the new Marketing, or is it Marketing as the new Service Design?
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Why Knowing Your Target Audience's Mood is the Start of B2B Social Marketing

Why Knowing Your Target Audience's Mood is the Start of B2B Social Marketing | Designing design thinking driven operations | Scoop.it
Holiday shoppers are deciding which brands are being naughty and nice. Do you know if your customers will be giving you a lump of coal this year?.
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On-demand marketing engagement

Customers are demanding more from their brands. They want it now, they want it on their own terms, they want it to be relevant to them, and they want it to be easy"
Fred Zimny's insight:

Some fine building blocks.

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Breaking Content Down - UXmas - Wishing you a great experience through the festive season!

Breaking Content Down - UXmas - Wishing you a great experience through the festive season! | Designing design thinking driven operations | Scoop.it
Content modeling requires you to simultaneously understand your goals at the highest level and get intimate with your content’s most minute attributes, and there’s a pretty big chasm in between. Luckily, there’s an entire discipline dedicated to bridging that divide: content strategy.
Via Mario K. Sakata
Fred Zimny's insight:

Data modelling, content modelling. We made some progress in the last decades!

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De 10 populairste innovatieve onderwerpen van 2012 - Kennisnet

De 10 populairste innovatieve onderwerpen van 2012 - Kennisnet | Designing design thinking driven operations | Scoop.it
"Het is december en dat betekent terugkijken. Op de radio beluisteren we de Top 2000, op de televisie bekijken we de Nationale Nieuwsquiz en ook bij de afdeling Innovatie van Kennisnet kijken we terug. Wat zijn de meest gelezen berichten van het afgelopen jaar? We hebben ze in een top 10 gezet.:
Via Astrid Schat
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The Disrupters: Working Outside The Business Norm

The Disrupters: Working Outside The Business Norm | Designing design thinking driven operations | Scoop.it
Can their creativity win big in the business world?
Via Tania Kowritski
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5 Trends That Will Shape Digital Services In 2013

5 Trends That Will Shape Digital Services In 2013 | Designing design thinking driven operations | Scoop.it
At Fjord, we work across domains like media, health care, retail, education, and banking, and the work always involves an element of “new.” A new platform or technology, a new business proposition, or new target users.
Fred Zimny's insight:

It will not only shape digital services. But bear in mind that adhering to the KISS-guideline has to be accompanied with the awareness that is a mental model.

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2013 Customer Service Strategy for Your Call Center - Customer Think (blog)

2013 Customer Service Strategy for Your Call Center - Customer Think (blog) | Designing design thinking driven operations | Scoop.it
Call centers are used for outbound and inbound sales calls as well as customer service.
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Business book reviews: AMA Business Boot Camp and The Young ... - Dallas Morning News

Business book reviews: AMA Business Boot Camp and The Young ... - Dallas Morning News | Designing design thinking driven operations | Scoop.it
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Learning Curve in an Organizational Context ← MBA Knowledge Base

Learning Curve in an Organizational Context ← MBA Knowledge Base | Designing design thinking driven operations | Scoop.it
A highly useful learning concept which is valid for a wide range of situation is the learning curve, a diagrammatic presentation of the amount learned in

Via NikolaosKourakos
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Fieldstudio_SocialDesignMethodsMenu.pdf


Via Miguel Bello
Fred Zimny's insight:

Recommended

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8 Books for Nonprofits to Read

8 Books for Nonprofits to Read | Designing design thinking driven operations | Scoop.it
Every year around this time, I write a post about some books that should be valuable to those who work in the nonprofit and social good sector. Since my colleague , Marion Conway, prepares such a

Via Christine Harris-Smyth
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The End of Fortune Cookies as Usual

The End of Fortune Cookies as Usual | Designing design thinking driven operations | Scoop.it
Thanks to  @willaeschliman  for sharing the fortune he received. I should order these to eat...and also give away with copies of the book!

Via Marylene Delbourg-Delphis
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Design Thinking – Business Innovation

Design Thinking – Business Innovation | Designing design thinking driven operations | Scoop.it
Find out and learn the promote innovation in your professional environment. (I downloaded Design Thinking - Business Innovation. Get #dtbook for free and become an innovator yourself.
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McKinsey Chief Marketing & Sales Officer Forum ‘ deck: On-demand marketing engagement

McKinsey Chief Marketing & Sales Officer Forum ‘ deck: On-demand marketing engagement | Designing design thinking driven operations | Scoop.it
See on Scoop.it – Designing design thinking driven operations Customers are demanding more from their brands. They want it now, they want it on their own terms, they want it to be relevant to...
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'Going down masa market is key to sustainable growth' - Inquirer.net

'Going down masa market is key to sustainable growth' - Inquirer.net | Designing design thinking driven operations | Scoop.it
'Going down masa market is key to sustainable growth'Inquirer.netHe was also honored for his contributions in strengthening Philippine professional management practices by exemplifying strong culture of leadership, innovation and...
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