Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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The Changing Landscape of Customer Service | Social Media Today

The Changing Landscape of Customer Service | Social Media Today | Designing  service | Scoop.it
Many business are still sticking to the traditional phone support or, if you have a physical location, in person support methods – both of which are still effective but make me cringe a little when those are my only options as a customer.
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Optimising multi-channel user experience | Multichannel Customer Service

Optimising multi-channel user experience | Multichannel Customer Service | Designing  service | Scoop.it
When you’re designing a multi-channel service, the principles of user-centred design are critical to ensure a seamless and positive user experience; understand and design a solution which caters to your users’ needs and expectations; adopt a...
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3 Rules of Engagement in the Attention Economy

3 Rules of Engagement in the Attention Economy | Designing  service | Scoop.it
In this video, you will learn the three critical rules of engagement you must adhere to in the Attention Economy.
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HubSpot Launches Free Tool to Analyze the Shareability of Your Tweets: RetweetLab

HubSpot Launches Free Tool to Analyze the Shareability of Your Tweets: RetweetLab | Designing  service | Scoop.it

Excerpted from article intro:

"...doing research on huge datasets of hundreds of thousands and millions of rows to reach best practice conclusions. And those conclusions are great for experimentation with specific brands and audiences.

 

But the real power comes when you begin analyzing your own, individual sets of data so you can find out what kinds of content, timing, and behaviors work best for your specific audience.

 

Enter RetweetLab.com! Using this free tool, you can analyze any Twitter account -- including your account or a competitor's account -- to unearth the data you need to get more retweets. The tool works by allowing you to compare your current behaviors (the small graphs in the text) with the behaviors that are correlated with your account getting more retweets."

 

Read full article how you can use this new, free tool to analyze and improve your own Twitter presence.

http://blog.hubspot.com/hubspot-launches-free-tool-analyze-tweet-shareability

 

Official website: http://retweetlab.com

 


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Kalani Kirk Hausman's comment, April 11, 2013 7:12 AM
I found the details over the week's time and based on types of link inclusions interesting at the least.
Latisha Poulard's comment, April 12, 2013 9:48 AM
I thought it would be a very useful tool and it has already helped me as well
Jon Turino's comment, April 12, 2013 10:01 AM
I'm glad the post was useful to you.
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Vulnerable Branding: Keeping your company's voice honest | UX Magazine

Vulnerable Branding: Keeping your company's voice honest | UX Magazine | Designing  service | Scoop.it

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Microsoft, Google, and Apple: Which one faces doom in 2017? | ZDNet

Microsoft, Google, and Apple: Which one faces doom in 2017?  | ZDNet | Designing  service | Scoop.it
Last week, Gartner released a report that had tech bloggers falling over themselves to declare Microsoft obsolete and the PC dead. Two problems. First, it's Gartner.
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Rehiring Retirees as Consultants Is Bad Business

Rehiring Retirees as Consultants Is Bad Business | Designing  service | Scoop.it
You're paying experts to hoard their knowledge; they should be passing it on instead.
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Design : much more than just an add-on for public services - The Guardian (blog)

Design : much more than just an add-on for public services - The Guardian (blog) | Designing  service | Scoop.it

... but creating value in our public services. No longer just an add-on, design has evolved into a full-spectrum, fully joined-up innovation process.

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Service Design: From Insight to Implementation - Exclusive Excerpt, Part 1 - Core77 | Data Visualization Topics

Service Design: From Insight to Implementation - Exclusive Excerpt, Part 1 - Core77 | Data Visualization Topics | Designing  service | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
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Carpe Diem With The CRM Playbook: Growing Customers And Revenues Are Top Priorities For 2013 | Forrester Blogs

Carpe Diem With The CRM Playbook: Growing Customers And Revenues Are Top Priorities For 2013 | Forrester Blogs | Designing  service | Scoop.it
RT @unCustomerYExp: RT @forrester: Effectively managing customer relationships is now the top priority @waband http://t.co/GByp3xx8gt
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Digital Tools for Service Design

Digital Tools for Service Design | Designing  service | Scoop.it
RT @LA0811: Amazing resource! RT @redfront: New stuff on Digital Tools for Service Design: http://t.co/iVpBiqur8V #servicedesign #visualization #cool
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Forrester Report: How to Create Thought Leadership to Help Your Brand

Forrester Report: How to Create Thought Leadership to Help Your Brand | Designing  service | Scoop.it
A new report from Forrester Research gives advice on how to develop thought leadership to help your brand. .
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More “not invented here” — on design thinking and ... - Acidlabs

More “not invented here” — on design thinking and ... - Acidlabs | Designing  service | Scoop.it

When I was on my recent trip to Japan and Korea, I came across an article in the Financial Times describing Australia's reticence in adopting design thinking in business. The article itself is a high-level summary of research ...


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Whitney Johnson Reinventing You | Dorie Clark

Whitney Johnson Reinventing You | Dorie Clark | Designing  service | Scoop.it
Here's my summary by soundbite of Dorie Clark's Reinventing You. ("Everyone has a personal brand, whether you want to admit it or not.
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The One Thing All Successful Entrepreneurs Have In Common: A Case Study - Forbes

The One Thing All Successful Entrepreneurs Have In Common: A Case Study - Forbes | Designing  service | Scoop.it
The most important thing entrepreneurs need is the desire to make their idea a reality.
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Usability testing myths | Feature | .net magazine

Usability testing myths | Feature | .net magazine | Designing  service | Scoop.it
Rolf Molich debunks some commonly held misconceptions about the efficacy and appropriate application of usability testing

Via yannick grenzinger
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Culture mapping

Culture mapping | Designing  service | Scoop.it
Communication is one of the most important skills anyone can have, in business and in life. As individuals and as a species, I believe we will be happier and more productive if we can improve our ability to communicate.

Via Mario K. Sakata
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Taissia Belozerova's curator insight, April 9, 2013 2:15 PM

I definitely agree with this: "Communication is one of the most important skills anyone can have, in business and in life. As individuals and as a species, I believe we will be happier and more productive if we can improve our ability to communicate."

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Decoding a great customer experience - Dynamic Business

Decoding a great customer experience - Dynamic Business | Designing  service | Scoop.it


Lucky this challenge has been made much easier by some research that uncovers how people judge an experience. Psychologist Daniel Kahneman is the founder of Peak End Theory.

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Design Process: The Best Thing You Can Do is Listen

Design Process: The Best Thing You Can Do is Listen | Designing  service | Scoop.it
The best way to use creativity in a strategic (and impactful) way is to approach outside of silos and not impose a process on those who are making things happen.
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Social Media And Behavior Study

Social Media And Behavior Study | Designing  service | Scoop.it
How does the daily use of social media imply on users' behavior? What is the effect of social media on the way people search and share information online?
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2 for 1: Buy your Ticket now and get one for free! | NEXT Berlin

2 for 1: Buy your Ticket now and get one for free! | NEXT Berlin | Designing  service | Scoop.it
And here is what we’ve got for you: an exclusive opportunity to bring a second guest with you when you purchase your NEXT Berlin Ticket now. This offer will be valid until April 16. Get your ticket for NEXT Berlin 2013 with the code buy1get2.
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Talking Innovation Podcast on Disruptive Trends with Lonne Jaffe: The Changing Role of IT - Innovation Today - CA Technologies

Talking Innovation Podcast on Disruptive Trends with Lonne Jaffe: The Changing Role of IT - Innovation Today - CA Technologies | Designing  service | Scoop.it
How are disruptive technology trends changing the role of IT in your organization? http://t.co/41yJiN9L7M @lonnej #innovation
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Service Design: From Insight to Implementation - Exclusive Excerpt, Part 1 - Core77

Service Design: From Insight to Implementation - Exclusive Excerpt, Part 1 - Core77 | Designing  service | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
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3D printers and additive manufacturing set to be a truly disruptive technology

3D printers and additive manufacturing set to be a truly disruptive technology | Designing  service | Scoop.it
Humanity may be on the cusp of a game-changing innovation, whose impact could be even greater than that of the steam engine or electri-city. The potential of 3D printing will be showcased in London...
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Can I borrow your... sharing economy?

Can I borrow your... sharing economy? | Designing  service | Scoop.it
The more she shares, the more he shares, the happier they both feel. With the emergence of the sharing economy, even grown ups can share nicely!

Via thesievers
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