Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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metacool: John Maeda on creative leadership

metacool: John Maeda on creative leadership | Designing  service | Scoop.it
Here's a really interesting diagram created by my friend John Maeda, who is the President of RISD. It's a portrait of leading, surviving being the leader of something, and then thriving and growing: This diagram really speaks to me.
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Tom Hood's curator insight, April 6, 2013 12:47 PM

Just saw John Maeda (RISD) speak at DigitalNow Conference in Orlando and he was amazing! He talked through this diagram with the notion of resiliency and leadership and the leaders job to provide hope and inspiration. 

Ivon Prefontaine's curator insight, April 6, 2013 2:32 PM

This is a person's insight into making change in the world through creativity. I think the stories we can share about our creativity are critical learnings for others. Should we set to change the world or change our self? Perhaps the second 1/2 of the question allows the world to change differently. The article reminded me of the Gandhi quote: "Be the change you want to be in the world."

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Debunking the Myths of Mobile Marketing: Acting in Context « iMediaConnection Blog

Debunking the Myths of Mobile Marketing: Acting in Context « iMediaConnection Blog | Designing  service | Scoop.it
Debunking the Myths of Mobile Marketing: Acting in Context: Delivering personalized offers based on an individ... http://t.co/9LYwC1XvzY
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SDN Sweden | Sweden National Chapter

SDN Sweden | Sweden National Chapter | Designing  service | Scoop.it
RT @SDNetwork: Join the launch of the Swedish Service Design Network! 27 March 18:00 - Service Design Drinks http://t.co/Ilv9qvXnNg @SDNSweden
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The Ten Myths of Innovation: the best summary

The Ten Myths of Innovation: the best summary | Designing  service | Scoop.it
I wrote the popular book The Myths of Innovation to capture everything I wish I'd been told before I started my career.  I've seen bloggers summarize the book into a simple list (or cheezy video), ...
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Telco 2.0: Free Mobile hits 8% share, wins with ‘reverse quadplay’

Telco 2.0: Free Mobile hits 8% share, wins with ‘reverse quadplay’ | Designing  service | Scoop.it
Interesting update on French #telco FREE figures fom our friends at Telcov2.0 http://t.co/DwqPL7MamC #telecoms
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The Three C's: Customer Experience, CRM, & Clicktools - Clicktools

The Three C's: Customer Experience, CRM, & Clicktools - Clicktools | Designing  service | Scoop.it
RT @clicktools: Learn the 3 Cs, if you want happy clients. Customer experience, CRM, & Clicktools: http://t.co/ND2uoz93
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Forrester: Marketers Need a Customer Journey Strategy

Forrester: Marketers Need a Customer Journey Strategy | Designing  service | Scoop.it
A new report from Forrester Research suggests that many digital marketers are having trouble with customer engagement because they don’t understand the customer journey..
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Design Acts—A public lecture by Liz Ogbu

Design Acts—A public lecture by Liz Ogbu | Designing  service | Scoop.it
About:
Everyone deserves good design. Yet, those in our society who lack the most resources also most often lack access to good design.
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Forrester #CMO REPORT: Embracing Digital and Delivering Brand Experience

Forrester #CMO REPORT: Embracing Digital and Delivering Brand Experience | Designing  service | Scoop.it
It looks like Social PR is part of a new ‘normal’ sweeping screens in an era where digital is the new ‘traditional’ (Social PR #CMO REPORT: Embracing Digital and Delivering Brand Experience | Social #PR Chat News Blog
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SAP Speeds Deployment Time for Big Data Analytics, Disrupting the Market But Not Its Customers

SAP’s Big Data Transition Strategy will be studied in MBA programs a few years from now. The company is disrupting its industry with revolutionary solutions without disrupting its customers. Needless to say, that’s a hard thing to do..
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Customer Service: The On-Hold Experience | The Office Professional

Customer Service: The On-Hold Experience | The Office Professional | Designing  service | Scoop.it
Did you know March is National On-Hold Month? Find out more about it on our blog: http://t.co/MarAWsHV98 #officepro #theofficeprofessional
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Maximizing the value of your customer experience management data

Maximizing the value of your customer experience management data | Designing  service | Scoop.it
Customer experience management (CEM) programs can generate a lot of data.
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By the end of this year, China will have as many Android users as the US has people

By the end of this year, China will have as many Android users as the US has people | Designing  service | Scoop.it
More than 300 million Chinese will have Android smartphones by the end of this year, according to China-focused Android app store Wandoujia. That's a growth rate of 34% since 2012, when the country had 224 million Android users.
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Gen Y, Social Entrepreneurship and a New Business Model

Gen Y, Social Entrepreneurship and a New Business Model | Designing  service | Scoop.it
Gaia article about social entrepreneurs, CSR, socially responsible business models, social entrepreneurship, Y gen leadership, and managing millennials.
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theimn's curator insight, March 27, 2013 12:05 PM

What new kinds of mentalities and models will need to emerge in order to sustain the kinds of work we want to do?

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How We’re Turning Digital Natives Into Etiquette Sociopaths

How We’re Turning Digital Natives Into Etiquette Sociopaths | Designing  service | Scoop.it
Let’s face it: Technology and etiquette have been colliding for some time now, and things have finally boiled over if the recent spate of media criticisms is anything to go by.
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Green Sky Thinking: Sustainable by design

Green Sky Thinking: Sustainable by design | Designing  service | Scoop.it
Green Sky Thinking, a MarkLives column on sustainability, by Colwyn Elder, Strategy Director at Y&R Cape Town Last month’s Design Indaba offered up the usual healthy dose of inspiration we have come to expect from what is now one of the world’s...
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What a blog post will look like in 2020

What a blog post will look like in 2020 | Designing  service | Scoop.it
An article about what blogging might look like in the future. (What a blog post will look like in 2020 http://t.co/AQBPbDHEXT via @markwschaefer)
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Keys to Customer Experience Innovation (MAP) - 360 Connext

Keys to Customer Experience Innovation (MAP) - 360 Connext | Designing  service | Scoop.it
We designed a thinglink map to highlight the key stages needed for companies to achieve customer experience innovation.
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Top Financial Service CEOs Share Best Practices in Customer Experience ... - Forbes

Top Financial Service CEOs Share Best Practices in Customer Experience ... - Forbes | Designing  service | Scoop.it
Top Financial Service CEOs Share Best Practices in Customer Experience ...
Forbes
What is at the core of your customer experience model? Bob DiMuccio, Amica: “It's all about people.
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Happiness Increased Productivity, Says Research - Delivering Happiness at Work

Happiness Increased Productivity, Says Research - Delivering Happiness at Work | Designing  service | Scoop.it
Happiness Increased Productivity, Says Research (Reminder: Research suggests that happiness increases productivity at work http://t.co/NWNhJfZMDi v @LeadershipABC)...
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The Most Effective Strategies for Success

The Most Effective Strategies for Success | Designing  service | Scoop.it
Based on thousands of diagnostics, we're starting to know what really works.
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Brand New IDEO: San Francisco Bay Build to Think, Dive Into Abstraction, and Embrace the Infinite Grid - Core77

Brand New IDEO: San Francisco Bay Build to Think, Dive Into Abstraction, and Embrace the Infinite Grid - Core77 | Designing  service | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
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Creative Leaders versus Authoritative Leaders

Creative Leaders versus Authoritative Leaders | Designing  service | Scoop.it
This chart represents a summary of the kind of creative leadership that is rising -- and needed -- in the face of our increasing interconnectedness due to global economies, mobile devices, and social (Creative Leaders versus Authoritative Leaders.
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Gleanster Open Resource: Transforming the Contact Center For A New Era Of Customer Experience Management

Gleanster Open Resource: Transforming the Contact Center For A New Era Of Customer Experience Management | Designing  service | Scoop.it
Transforming the Contact Center For A New Era Of Customer Experience Management #CEM http://t.co/KSk2WeUsQJ via @avayasmallbiz
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Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service | Happy Customer

Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service | Happy Customer | Designing  service | Scoop.it
Chat Me, Tweet Me, Call Me, Maybe? Consumers Want Choice For Contacting Customer Service | Happy Customer http://t.co/5Yd28iclmm #custserv
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