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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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What Consumers Want: Major Customer Service Trends http://t.co ...

What Consumers Want: Major Customer Service Trends http://t.co ... | Designing design thinking driven operations | Scoop.it
Insights, opinions and a point of view from a call center consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 30+ years of industry knowledge and experience.
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Comment: Retailers should look to efficiency to improve customer experience - Retail Week

Comment: Retailers should look to efficiency to improve customer experience - Retail Week | Designing design thinking driven operations | Scoop.it
Retail WeekComment: Retailers should look to efficiency to improve customer experienceRetail WeekThat's why it's amazing to still find retailers using old, inefficient and expensive lighting, refrigeration and air-conditioning that erode profits...
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Why Social Business Should Be Powering The Flexible Working Revolution

Why Social Business Should Be Powering The Flexible Working Revolution | Designing design thinking driven operations | Scoop.it

Imagine if you will where I might be writing this blog from. Do you think it’s from the office? Maybe I’m writing it from my home. Perhaps I’m writing it whilst travelling somewhere on the train. The beautiful thing with modern social communication tools is that the ‘where’ is increasingly irrelevant.


Via Sebastian Thielke
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Two internationally noteworthy service design publications introduced in Helsinki, Finland.

Two internationally noteworthy service design publications introduced in Helsinki, Finland. | Designing design thinking driven operations | Scoop.it
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The 8th Habit of Effective Customer Experience - Business 2 Community

The 8th Habit of Effective Customer Experience - Business 2 Community | Designing design thinking driven operations | Scoop.it

I recently talked about how Stephen Covey's 7 Habits apply to create an exceptional customer experience.

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Our greatest defect: crossing the chasm.

Our greatest defect: crossing the chasm. | Designing design thinking driven operations | Scoop.it

Dozens of people who seem to have a sizzling motivation, a good vision, a cutting edge idea but never succeeded to concretize it in the real world. I fall for the same trap as well. More often than I like to. When I tried to understand why, I found out that our defect was in our little understanding of the two networks in play: the idea network and the execution network.


Via Lamia Ben
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Service Design | Method

Service Design | Method | Designing design thinking driven operations | Scoop.it
Service Design (via @method) http://t.co/pAm9L29p...
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Health, Design Thinking and Pizza - day 1 at SAP InnoJam 2012 Netherlands

Health, Design Thinking and Pizza - day 1 at SAP InnoJam 2012 Netherlands | Designing design thinking driven operations | Scoop.it
This year's SAP InnoJam  in the Netherlands was all about healthcare. And as already at other InnoJams this year we've again started the event with a Design Thinking experience where the participants ...
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Grant Young: Design Thinking for Social Innovation

Grant Young from Zumio looks at how art and design can be used to further social innovation, outlining a model derived from his own experiences as an artist ...
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Five Powers Customers Have Now That They Never Had Before [Infographic] - Business 2 Community

Five Powers Customers Have Now That They Never Had Before [Infographic] - Business 2 Community | Designing design thinking driven operations | Scoop.it

The internet has transformed the way that companies do business and the way that customers behave throughout the buying cycle.

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HBR Insight Center: Customer Intelligence - Sponsored by SAS - Harvard Business Review

HBR Insight Center: Customer Intelligence - Sponsored by SAS - Harvard Business Review | Designing design thinking driven operations | Scoop.it
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Customer engagement: The next buzzword - ITWorld Canada

Customer engagement: The next buzzword - ITWorld Canada | Designing design thinking driven operations | Scoop.it

Customer relationship management applications have been around for years.

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Thinking design: Most things are better in chocolate - Financial Times

Thinking design: Most things are better in chocolate - Financial Times | Designing design thinking driven operations | Scoop.it

The London Design Festival comes. Its 10th incarnation is big and baggy.

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A New Kind of Customer Service - Publishers Weekly (blog)

A New Kind of Customer Service - Publishers Weekly (blog) | Designing design thinking driven operations | Scoop.it

Generally, the bookseller is supposed to provide the service to the customers.

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Consumers Seek Hard Data on Health Care Outcomes

Consumers Seek Hard Data on Health Care Outcomes | Designing design thinking driven operations | Scoop.it
Article An international survey by BCG finds that health care consumers perceive broad differences in the quality of treatment provided by different doctors and hospitals and consider the quality of health outcomes one of their top...
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Rescooped by Fred Zimny from Professional Communication
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The Circles Of NonProfit Marketing

The Circles Of NonProfit Marketing | Designing design thinking driven operations | Scoop.it

In this Post, Debra Ashkanase has also used  Seth Godin's, “The Circles of Marketing,” in which he states that marketing is not buzz or followers, but an entire ecosystem surrounding the product itself.

I

By Debra Askanase.http://bit.ly/N9B5lV

Source. http://bit.ly/MRrSDa


Via maxOz, Rosário Durão
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maxOz's comment, August 13, 2012 4:05 AM
Alessio You Are Welcome x
maxOz's comment, August 13, 2012 7:35 PM
Debra, My Pleasure, Great Post & Visual, Thank You x
Ken Morrison's comment, August 18, 2012 4:55 AM
Thank you for the rescoop. I really like the idea of developing the 'second circle'.
Ken
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Urban Omnibus » What is Service Design?

Urban Omnibus » What is Service Design? | Designing design thinking driven operations | Scoop.it

Via nodosarquitectura
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Giffgaff: How to Generate Delight and Advocacy Without Spending a Fortune - Business 2 Community

Giffgaff: How to Generate Delight and Advocacy Without Spending a Fortune - Business 2 Community | Designing design thinking driven operations | Scoop.it

Occasionally I come across a brand, an organisation, a bunch of people who get it, who practice it as opposed to talk about it.

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Design Thinking - The New Way to do Business? | Strategy Internet Marketing

Design Thinking - The New Way to do Business? | Strategy Internet Marketing | Designing design thinking driven operations | Scoop.it
Design thinking is a flourishing paradigm in not only education but in business too. Find out what it is and if it's the next big thing here (Design Thinking – The new way to do business?
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How Social Technologies Contribute to a Better Customer Experience | Social Enterprise Today

How Social Technologies Contribute to a Better Customer Experience | Social Enterprise Today | Designing design thinking driven operations | Scoop.it
RT @JimmyCrisp: @BrianVellmure: How #social technologies contribute to a better customer experience.
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Sustainable fashion design: Thinking outside the index

Sustainable fashion design: Thinking outside the index | Designing design thinking driven operations | Scoop.it
Sustainable fashion design: Thinking outside the index http://t.co/AjUOZwUN...
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Putting people first » Service design in tourism

Putting people first » Service design in tourism | Designing design thinking driven operations | Scoop.it
SDT2012 was the first international conference on service design thinking in the travel and tourism industry. For the first time, the conference brought together a community interested in the practical application of service ...
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I gave @ABHuret +K about Customer Service on @klout. http://t.co ...

I gave @ABHuret +K about Customer Service on @klout. http://t.co ... | Designing design thinking driven operations | Scoop.it
Insights, opinions and a point of view from a call center consulting veteran related to call centers, contact centers, customer service and customer satisfaction based on 30+ years of industry knowledge and experience.
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Improving customer service via technology - REjournals.com

Improving customer service via technology - REjournals.com | Designing design thinking driven operations | Scoop.it

Sophisticated industrial real estate owners are now investing to harness new technological power to improve customer service, reduce costs, and better monitor and manage their...

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A Retailer's Perspective: Customer Relationship Management - via @JamesBlute

A Retailer's Perspective: Customer Relationship Management - via @JamesBlute | Designing design thinking driven operations | Scoop.it
Customer relationship management (CRM), also known as customer experience management (CEM) is big business, and can appear complicated, but is it?
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