Designing design ...
Follow
Find
285.0K views | +66 today
Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Der Service-Innovation-Award | Service-Innovation-Award der Walter-Eversheim-Stiftung

Der Service-Innovation-Award | Service-Innovation-Award der Walter-Eversheim-Stiftung | Designing design thinking driven operations | Scoop.it
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

DMG Consulting Newsletter: October 2012

DMG Consulting Newsletter: October 2012 | Designing design thinking driven operations | Scoop.it
more...
No comment yet.
Suggested by Alessio Manca
Scoop.it!

Innovation Excellence | Rapid Innovation Breakthrough

Innovation Excellence | Rapid Innovation Breakthrough | Designing design thinking driven operations | Scoop.it
We often separate innovation management into organization and process.
more...
No comment yet.
Rescooped by Fred Zimny from Peer To Peer Car Sharing
Scoop.it!

Weekly Round-up: 6 Collaborative Consumption must-reads - Collaborative Consumption Blog Posts

Weekly Round-up: 6 Collaborative Consumption must-reads - Collaborative Consumption Blog Posts | Designing design thinking driven operations | Scoop.it
What’s Mine Is Yours: The Rise of Collaborative Consumption...

Via Valerio Sandri
more...
No comment yet.
Rescooped by Fred Zimny from 23actions.com - Management Future
Scoop.it!

Resistance to Change, What Resistance? :: Lean Sales and Marketing thru Service Design Thinking

Resistance to Change, What Resistance? :: Lean Sales and Marketing thru Service Design Thinking | Designing design thinking driven operations | Scoop.it

Kanban has been a lot about perhaps not managing change but trying to avoid biting off too much change. And, in general, I’ve felt that there’s been a problem with organizations, executives particularly, the corporate magpies, they get excited about shiny objects, like new process solutions that promise a nirvana of projects, correctly prioritized and delivered on time, within a very reasonable budget and perhaps ever shrinking budgets.


Via Jens Hoffmann
more...
No comment yet.
Rescooped by Fred Zimny from UX Design : user experience and design thinking
Scoop.it!

10 Benchmarks for User Experience Metrics: Measuring Usability

10 Benchmarks for User Experience Metrics: Measuring Usability | Designing design thinking driven operations | Scoop.it

Here are 10 benchmarks with some context to help make your metrics more manageable.


Via yannick grenzinger
more...
Hannes's comment, October 21, 2012 9:19 AM
Useful aspects to consider :) My research and testing usually tend to become a bit more qualitative than quantitative - now I think it's time to make my results more measurable.
yannick grenzinger's comment, October 21, 2012 9:34 AM
It is a useful way to convince more analytical minds like manager :)
Scooped by Fred Zimny
Scoop.it!

Add value, adapt, build trust rather than cutting prices

Add value, adapt, build trust rather than cutting prices | Designing design thinking driven operations | Scoop.it
Thoughts on Entrepreneurship, Leadership and Motivation. connect with me on twitter ... The reason customers buy from a business is the convenience, with which they can solve their problems. Initially a novel business ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Customer Loyalty from the inside out - LoyaltyOnePam Ross

Customer Loyalty from the inside out - LoyaltyOnePam Ross | Designing design thinking driven operations | Scoop.it
Customer Loyalty from the inside out - Insights from Bryan Pearson, CEO of LoyaltyOne and author of The Loyalty Leap - Pam Ross (RT @gingerconsult: Customer Loyalty from the Inside Out at LoyaltyOne – Leadership Lessons from Bryan Pearson
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Social Shift: Reframing Social Marketing to Social Business | Business 2 Community

Social Shift: Reframing Social Marketing to Social Business | Business 2 Community | Designing design thinking driven operations | Scoop.it
Social Business Trends Reflect Changing Landscape I believe a social business strategy is an effective way to gain an advantage in today’s rapidly changing (Social Business isn’t Optional: customer experience & innovation are keys to business...
more...
No comment yet.
Rescooped by Fred Zimny from Emotional Design
Scoop.it!

The convergence of SEO, design and content

The convergence of SEO, design and content | Designing design thinking driven operations | Scoop.it

SEO is changing and we have now entered the age of content marketing.


Via Alexis Brantes
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Fjord Kitchen NYC: Where Will the Internet of Things Take Service ...

Fjord Kitchen NYC: Where Will the Internet of Things Take Service ... | Designing design thinking driven operations | Scoop.it
On Tuesday, October 9th, Fjord presented our latest Kitchen event in New York, co-hosted with IxDA. As per Fjord tradition, our Kitchen events are not just.
more...
No comment yet.
Rescooped by Fred Zimny from The future of HR
Scoop.it!

Harvey Nash HR Survey 2012

Photocredit via serve4impact.com


Via HR Trend Institute
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Exclusively view Design & Thinking Documentary | SiiWA

Exclusively view Design & Thinking Documentary | SiiWA | Designing design thinking driven operations | Scoop.it
“Design thinking is a term that arose in order to distinguish between what others think of as design, which is usually just the surface, to the thinking behind. Thinking is something you do first, and then you make.” Paul Pangaro ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

For Consumers, ”Being Online” Is Becoming A Fluid Concept | Forrester Blogs

For Consumers, ”Being Online” Is Becoming A Fluid Concept | Forrester Blogs | Designing design thinking driven operations | Scoop.it

Consumer behavior is changing even more rapidly than you might think. In the past couple of weeks, my colleague Samantha Jaddou and I have been analyzing the data for the US version of our annual global series, “Understanding The Changing Needs Of Consumers.” We are seeing not only a decline in the number of US consumers with a computing device (a PC, laptop, or netbook) but also a drop in the amount of time that consumers spend on traditional media like watching TV (on a TV) or reading newspapers or magazines.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Enabling the Lean Service Design Trilogy :: Lean Sales and ...

Enabling the Lean Service Design Trilogy :: Lean Sales and ... | Designing design thinking driven operations | Scoop.it

First, I would like to emphasis the importance of knowing, understanding how a ...

more...
No comment yet.
Rescooped by Fred Zimny from Web Analytics and Web Copy
Scoop.it!

SEO Market Review 2013 Ebook

SEO is changing, in this document some of the brightest minds in online marketing answer questions on the state of SEO, the direction it is going into, the top...

Via Pedro Da Silva, paulo oliveira
more...
No comment yet.
Rescooped by Fred Zimny from Do the Enterprise 2.0!
Scoop.it!

The Operations of a Social Business

The Operations of a Social Business | Designing design thinking driven operations | Scoop.it

Earlier this year I explored the structural aspects of social business so we could collectively get a sense of what our organizations need to look like in order to engage effectively in social media at scale.


Via Sebastian Thielke
more...
No comment yet.
Rescooped by Fred Zimny from Feedback analysis
Scoop.it!

How to use social data to be a better business

How to use social data to be a better business | Designing design thinking driven operations | Scoop.it

"Big data tells us more than we ever knew about customers: their attitudes, their preferences, their dislikes, their hopes and aspirations. But is that too much, when all we want to do is make a product that customers will buy? Can we (should we) talk to individual customers and design products accordingly? It’s not without its dangers – or its opportunities."


Via Metrinomics
more...
No comment yet.
Rescooped by Fred Zimny from Leadership & Management
Scoop.it!

Seth's Blog - The Acute Heptagram of Impact

Seth's Blog - The Acute Heptagram of Impact | Designing design thinking driven operations | Scoop.it

Not as catchy a title as Maslow's Hierarchy of Needs, but I hope you'll walk through this with me:


Via JLAndrianarisoa
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Design Thinking Can Make Strategic Management Simpler. But Never

Design Thinking Can Make Strategic Management Simpler. But Never | Designing design thinking driven operations | Scoop.it
"Strateic Management" sounds academic. Should management be always scientific? Since the publication of Frederick Taylor's 1911 treatise, “The Principles of Scientific Management,” the field of industrial engineering has ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

New Report Customer Experience Management (CEM) Market 2012 – 2017 by MarketsandMarkets

New Report Customer Experience Management (CEM) Market 2012 – 2017 by MarketsandMarkets | Designing design thinking driven operations | Scoop.it
[290 Pages Report] Customer Experience Management (CEM) & Voice of Customer (VOC) Market research report focuses on the latest trends and advancements in customer experience solutions that provide strategies, process models, and information...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Getting Social Customer Service Right, The First Time

Getting Social Customer Service Right, The First Time | Designing design thinking driven operations | Scoop.it
You may have recently implemented a dedicated social customer service channel for your business, but are you delivering great customer service when customers first come to...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Service Design or User Experience Design...What's the diff ...

Service Design or User Experience Design...What's the diff ... | Designing design thinking driven operations | Scoop.it
Earlier this year I wrote a blog post about how a lack of service design got under my skin. In the article, I talked about a trip I had to a popular beauty brand's store. A couple of months later, I found this article which details how ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Four Technologies That Are Transforming Customer Experiences ...

Four Technologies That Are Transforming Customer Experiences ... | Designing design thinking driven operations | Scoop.it
Tablets, apps, mobile payments, and e-visits are changing how companies do business. Here's how the airline, banking, restaurant, and medical industries are using those technologies to enhance customer experiences.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

What Australian retail needs is strategic design thinking | Marketing ...

What Australian retail needs is strategic design thinking | Marketing ... | Designing design thinking driven operations | Scoop.it
In regards to retail design, it's all too easy now to choose some stylish images from what others have crafted, or maybe even plagiarised themselves. What is missing is the employment of strategic design thinking to deliver ...
more...
No comment yet.