Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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A Manifesto for Making and Markets: Crafts Magazine Applauds Creative Intelligence

A Manifesto for Making and Markets: Crafts Magazine Applauds Creative Intelligence | Designing  service | Scoop.it
Karen Yair has written a wonderful review of my new book, Creative Intelligence, for CRAFTS magazine. You can follow this great UK-based magazine on Twitter at @craftsmagazine but, alas, the...
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Google Penguin 2.0 vs. Black Hat SEO

Google Penguin 2.0 vs. Black Hat SEO | Designing  service | Scoop.it
The Google Penguin 2.0 algorithm update is here and it's big. Websites that have paid for links or other black hat SEO tactics must act now. (Google Penguin 2.0 vs.
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CX Journey™: Disrupting the Automotive Customer Experience

CX Journey™: Disrupting the Automotive Customer Experience | Designing  service | Scoop.it
Today's post is a guest post by brand-building expert Denise Lee Yohn. She describes how Tesla Motors is disrupting the automotive buying experience.
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RetailWire Discussion: Retail Customer Experience: The Shifting Self-Service Paradigm

RetailWire Discussion: Retail Customer Experience: The Shifting Self-Service Paradigm | Designing  service | Scoop.it
RetailWire Discussion: Recent surveys conducted by Nuance Communications and Corporate Board Executive revealed that consumers are not looking for service at all, at least not in the traditional form.
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Five retail technology trends you should know about

Five retail technology trends you should know about | Designing  service | Scoop.it
RT @retailmentoring: Five retail technology trends you should know about
http://t.co/4if9LUpzS3
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In the Future We’ll All Be TaskRabbits

In the Future We’ll All Be TaskRabbits | Designing  service | Scoop.it
The odd-job marketplace is getting traction with business customers (In the Future We’ll All Be TaskRabbits by @joshuabrustein feat @labusque http://t.co/5NycIJuFhJ c @aasiaharoonhaq)...
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McKinsey: The $33 Trillion Technology Payoff

McKinsey: The $33 Trillion Technology Payoff | Designing  service | Scoop.it
A new report from the McKinsey Global Institute, the research arm of the consulting firm, estimates that there could be $33 trillion-a-year payoff from 12 technologies by 2025.
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Making Sense Of The Internet Of Things | TechCrunch

Making Sense Of The Internet Of Things | TechCrunch | Designing  service | Scoop.it
Editor's note: Matt Turck is a managing director of FirstMark Capital.

The emerging Internet of Things is experiencing a burst of activity and creativity that is getting entrepreneurs, VCs and the press equally excited.
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Mapping the Customer Journey with Social Intelligence

Mapping the Customer Journey with Social Intelligence | Designing  service | Scoop.it
There’s never been a better time for marketers for to see, understand and respond to the customer journey.

Via Mario K. Sakata
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A Futurist Looks at the Future of Marketing

A Futurist Looks at the Future of Marketing | Designing  service | Scoop.it
Insights from Gerd Leonhard on the marketing trends you should be paying attention to now.

Via HR Trend Institute
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McKinsey Report: Big Data at Center of Disruptive Technologies

McKinsey Report: Big Data at Center of Disruptive Technologies | Designing  service | Scoop.it
A dozen disruptive technologies could deliver as much as $33 trillion in economic value around the globe by 2025, according to a new report from McKinsey.
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Beyond Smartphones: Mobile Innovation That Could Change the Way You Do Business

Beyond Smartphones: Mobile Innovation That Could Change the Way You Do Business | Designing  service | Scoop.it
A look at four types of devices that are pushing the boundaries of mobile capabilities.
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5 Practical Tips for Perfecting Your Startup Pitch

5 Practical Tips for Perfecting Your Startup Pitch | Designing  service | Scoop.it
We are living in the age of the entrepreneur -- more people are starting up, and it's ever important to stand out in the crowd.
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Finding: Collaborative Economy Startups and Social Networks Intertwined | Web Strategy by Jeremiah Owyang | Social Media, Web Marketing

Finding: Collaborative Economy Startups and Social Networks Intertwined | Web Strategy by Jeremiah Owyang | Social Media, Web Marketing | Designing  service | Scoop.it
Are you in a social business career? The next phase is collaborative economy (data on software merging) http://t.co/pqKCtwJWHJ
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After NEXT: bloggers and their dragons | NEXT Berlin

After NEXT: bloggers and their dragons | NEXT Berlin | Designing  service | Scoop.it
As we publish more videos, more people are exposed to the ideas of NEXT13. Here's another roundup of the best or most challenging reactions.
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Maynard Webb: Mentoring Is No Longer the Company’s Responsibility

Maynard Webb: Mentoring Is No Longer the Company’s Responsibility | Designing  service | Scoop.it
MAYNARD WEBB: I owe much of my personal and professional success to mentors. And much has been researched and written about the value of mentors at work -- because these relationships produce results.
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From Maintenance to Optimization: Making the Most of Your Customer Data

From Maintenance to Optimization: Making the Most of Your Customer Data | Designing  service | Scoop.it
Online marketers spend a ton of time and money collecting visitor data under the pretense of figuring out who their customers are and what they’re looking for.
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New from McKinsey & Company: The disruptive dozen

New from McKinsey & Company: The disruptive dozen | Designing  service | Scoop.it
A new McKinsey package identifies 12 technologies that could disrupt the status quo and rearrange value pools across industries.
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CEOs are Terrible at Management, Study Finds

CEOs are Terrible at Management, Study Finds | Designing  service | Scoop.it
Yahoo CEO Marissa Mayer: Is she listening to people inside her company? (Image credit: Getty Images via @daylife) A new study shows that CEOs are doing a lousy job when it comes to people management.
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'The Bridge Of High School Leads To A Great Unknown'

'The Bridge Of High School Leads To A Great Unknown' | Designing  service | Scoop.it
But there, in that limbo of uncertainty and absence of fate, lays the true beauty of high school, the light shining above the bridge.
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5 Buying Behaviors of the Persona Buying Cycle « iMediaConnection Blog

5 Buying Behaviors of the Persona Buying Cycle « iMediaConnection Blog | Designing  service | Scoop.it

B2B personas need to be researched, understood, and designed to meet robust goals and behaviors of buyers throughout the end-to-end buying cycle and brand experience.  In addition, personas need to be designed to enable as well as make more effective new practices, functions, and roles.


Via Mario K. Sakata, Michael Allenberg
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A Game of Ecosystems: Measuring ecosystem performance - VisionMobile (blog)

A Game of Ecosystems: Measuring ecosystem performance - VisionMobile (blog) | Designing  service | Scoop.it
VisionMobile (blog) A Game of Ecosystems: Measuring ecosystem performance VisionMobile (blog) The cause of this upheaval in the mobile and software industry had less to do with the openness of Android or the user experience of Apple and more to do...

Via Andrew Karpie
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Revolutionize Corporate Learning: Beyond Formal, Informal, Mobile, ...

A report for business decision makers interested in abolishing traditional corporate training functions, creating instead vibrant modern collaborative cultures.

Via Maddie Grant, David Hain
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Tom Hood's curator insight, May 28, 2013 6:55 AM

Leadership today means modeling collaboration, curation, and connecting your followers to strategic partners, customers, suppliers and sources of knowledge that can help keep your L>C. This is what we mean by "network" leadership. This learning manifesto helps put that into action. The CPA Horizons 2025 research and the most recent IBM Global CEO Study both identify "collaboration" as THE #1 skill needed for the future. How can we help our Profession get and utilize this skill better?

Esther Turón Perez 's comment, June 6, 2013 2:34 AM
Thanks Tom, yours comments are very good.The #colaboration is imprescindible to achieve good results and of course to transform the world.
Coletta P. Kahn's comment, July 26, 2013 12:15 AM
Wow amazhing
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Using Design Thinking to rethink Homework, Scheduling, Grading, Discipline and Recess

Using Design Thinking to rethink Homework, Scheduling, Grading, Discipline and Recess | Designing  service | Scoop.it
This nysaisresults series of images  documents the process of a Design Thinking workshop on gave on May 23 for NYSAIS. Twenty plus faculty and administrators were asked to rethink Homework, Schedul...
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Design Thinking In-Action: Talking Design Thinking: Communicating Ideas (1)

Design Thinking In-Action: Talking Design Thinking: Communicating Ideas (1) | Designing  service | Scoop.it
design thinking talk, video, communicating ideas (RT @pilarsaura_v: Investigating creative communication: My first video ever...
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