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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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ServiceNow Forrester webinar - Building the Business Case for Servi...

Building a Business Case For Service Management & Automation Brian Hollandsworth (@StuartRance ServiceNow webinar - Building the Business Case For Service Management & Automation
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Norval Oswald's curator insight, March 8, 2013 11:23 AM

Useful insights for building the Business Case for Service Management and Automation

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How to Cultivate a Content Culture at Your Company

How to Cultivate a Content Culture at Your Company | Designing design thinking driven operations | Scoop.it
Learn how to create a culture of content creators in your company to make inbound marketing easier and more effective. (Culture Tip: Communicate (and Celebrate!
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Charlie Rose - An hour with Jim Collins

Charlie Rose - An hour with Jim Collins | Designing design thinking driven operations | Scoop.it
An hour with Jim Collins on his book “Great by Choice: Uncertainty, Chaos, and Luck--Why Some Thrive Despite Them All

Via Tania Kowritski
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Michelle, Maxima or Blue Monday: my most received decks from Januari 2013

Michelle, Maxima or Blue Monday: my most received decks from Januari 2013 | Designing design thinking driven operations | Scoop.it
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Everybody’s talking about Customer Experience. Customers still not getting what they need. — Value Creator (BrianVellmure.com)

Everybody’s talking about Customer Experience. Customers still not getting what they need. — Value Creator (BrianVellmure.com) | Designing design thinking driven operations | Scoop.it
Everybody’s talking abt Customer Experience. Customers still not getting what they need http://t.co/EHC3vGIp good post by @brianvellmure
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Oracle Survey Connects Churn and a Poor Customer Experience in an Alarming Way

Oracle Survey Connects Churn and a Poor Customer Experience in an Alarming Way | Designing design thinking driven operations | Scoop.it
Seventy percent of respondents in a new Oracle survey said they have stopped doing business with a brand following a poor customer experience. Importantly, 92 percent of those have gone straight to a competing brand and made a purchase.
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The Experience of the Customer Comes First

The Experience of the Customer Comes First | Designing design thinking driven operations | Scoop.it
When I was originally asked to write this piece, I was asked to write about the Customer Life Cycle Experience -- how great customer service and ongoing experience continues the customer journey. However, I wanted to take a different angle.

Via beyondthearc
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BYOD: Can it make the IT department a hero again? | ZDNet

BYOD: Can it make the IT department a hero again? | ZDNet | Designing design thinking driven operations | Scoop.it

Via ValerieMalaval
Fred Zimny's insight:

In legacy environments IT has become obsolete; in non-legacy environments IT constraints devlopment. So in my opinion: no, 

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Weekend exercise: How to brain hack happiness: Smile 

Weekend exercise: How to brain hack happiness: Smile  | Designing design thinking driven operations | Scoop.it
Mines the neurological processes of smiling, the history of the scientific study of smiling, and how smiling affects happiness and depression. Notes that little cognitive research  on smiling  as...

Via Darin L. Hammond
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Also recommended for students and in personal knowledgde practice

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Design Thinking: Reinvigorating Management Education

Design Thinking: Reinvigorating Management Education | Designing design thinking driven operations | Scoop.it
The concept of "design thinking" has been around for a while--you may have read about it in Harvard Magazine or heard about it on 60 Minutes in just the past few weeks--and it's now making a breakt...
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Infographic: The Intricate Anatomy of UX Design - Co.Design

Infographic: The Intricate Anatomy of UX Design - Co.Design | Designing design thinking driven operations | Scoop.it

To be fair, it's impossible to present a thesis on design like this without inviting the Internet masses to scrutinize its organization.

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DataDriven Customer Experience

DataDriven Customer Experience | Designing design thinking driven operations | Scoop.it
Leveraging the power of Big Data analyticsthrough the integration of all data elementsis a new approach and a must for the faster decision making required today.
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How Intelligent Constraints Drive Creativity

How Intelligent Constraints Drive Creativity | Designing design thinking driven operations | Scoop.it
Research shows that obstacles boost your brainpower. (How Intelligent Constraints Drive Creativity http://t.co/1maXI9E6 @MatthewEMay)
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Design Matters: for the Circular Economy

Design Matters: for the Circular Economy | Designing design thinking driven operations | Scoop.it
Chris Sherwin, of leading design and innovation consultancy Seymourpowell, gives an industry perspective on the circular economy.
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How The Most Successful People Think Differently To Solve Their Biggest Challenges - Forbes

How The Most Successful People Think Differently To Solve Their Biggest Challenges - Forbes | Designing design thinking driven operations | Scoop.it
Here's how the most successful people deal with uncertainity.
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Product Manager and UX Designer - What's the Difference? - UXPin

Product Manager and UX Designer - What's the Difference? - UXPin | Designing design thinking driven operations | Scoop.it
If you ever wondered what's the difference between Product Manager and UX Designer - wonder no more. Take a look at the article and infographic.

Via Mario K. Sakata, yannick grenzinger
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Global Product Management Talk's curator insight, March 26, 2013 9:40 PM

Great debate in the comments regarding the value of product management.

 

Also relevant to the question of how product excellence is defined based on which criteria - a crappy product that makes a lot of money and customers hate, but still buy since the alternatives are worse options, or a beautifully designed product that works excellent and has not market share because of price...

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The Future of Talent Is in Clusters

The Future of Talent Is in Clusters | Designing design thinking driven operations | Scoop.it
Don't hire people; hire teams.

Via ValerieMalaval, HR Trend Institute
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Increasing the 'meaning quotient' of work - McKinsey Quarterly - Organization - Change Management

Increasing the 'meaning quotient' of work - McKinsey Quarterly - Organization - Change Management | Designing design thinking driven operations | Scoop.it
Through a few simple techniques, executives can boost workplace “MQ” and inspire employees to perform at their peak. A McKinsey Quarterly Organization article.
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Case Study: Methods of Evaluating an eCommerce Checkout Experience :: UXmatters

Case Study: Methods of Evaluating an eCommerce Checkout Experience :: UXmatters | Designing design thinking driven operations | Scoop.it

“The Web site needed welcoming and motivating messages to encourage customers to go through the checkout experience.”


Via Mario K. Sakata, Michael Allenberg
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Michael Allenberg's curator insight, February 1, 2013 6:56 PM

eCommerce is an incredible intricate problem-set to solve...

Mario K. Sakata's comment, February 2, 2013 9:18 AM
Indeed, though I work in an ecommerce company, this can be applied to an entire service.
Michael Allenberg's comment, February 3, 2013 12:45 AM
Too true... I have applied similar thought processes to Enterprise B2B UI that parse large data sets...
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Rise of the social selling expert

Rise of the social selling expert | Designing design thinking driven operations | Scoop.it
The drumbeat of big data's promise is quickening and becoming louder. The role of the CMO is increasingly coming under pressure to techno-fy, automate and focus on bridging the gap between marketing and sales teams.

Via Anita Windisman
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Anita Windisman's curator insight, February 1, 2013 5:34 PM

What exactly is a social selling expert?  Part seller, part marketer and part relationship developer!

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When It Comes To Content Strategy, It's Better To Think About Spreadability Than Stickiness

When It Comes To Content Strategy, It's Better To Think About Spreadability Than Stickiness | Designing design thinking driven operations | Scoop.it
A few years back, a client came to my agency with a desire to show its "thought leadership" online.

Via paulo oliveira
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The rules of the new conversation economy - Customer Experience ...

The rules of the new conversation economy - Customer Experience ... | Designing design thinking driven operations | Scoop.it
The rules of the new conversation economy – it's a dialogue not a monologue! | Relaunched and rejuvenated the Customer Experience Magazine is packed full of all the latest news, reviews and cutting edge case studies from ...
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This Is How Your Brain Works

This Is How Your Brain Works | Designing design thinking driven operations | Scoop.it
Some days, after a good night's rest and a protein rich breakfast, my brain works wonderfully. It's well wrinkled, filled to the brim with answers and snapping synapses.
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