Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Want Customers to Love Your Product? Let Them Design It

Want Customers to Love Your Product? Let Them Design It | Designing  service | Scoop.it
Image-editing app PicsArt got to 60 million downloads by letting user input determine what its features should be. (Want Customers to Love Your Product?
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John Michel's curator insight, June 18, 2013 9:29 AM

What's the best way to make sure customers will choose your product? Ask them what they want, and then give them exactly that.

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The 2013 Executive Report on Customer Experience Has Arrived! -

The 2013 Executive Report on Customer Experience Has Arrived! - | Designing  service | Scoop.it
Customer Management, a division of IQPC, recently published their Spring 2013 Executive Report on Customer Experience. The report surveyed 146 customer management leaders, via an online questionnaire....
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4 Reasons Your Employees Should Attend Conferences

4 Reasons Your Employees Should Attend Conferences | Designing  service | Scoop.it
Attending a conference isn't all about personal and career development. Here's what else employees should be doing.
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3 Reasons Retail Is Ready to Rally - DailyFinance

3 Reasons Retail Is Ready to Rally - DailyFinance | Designing  service | Scoop.it
Retail is one of the most flimsy, fickle sectors around, and low-risk investors tend to steer clear. But with another positive report this

Via The Mann Group
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Customer Journeys Are More Jungle Gym Than Funnel - 360 Connext

Customer Journeys Are More Jungle Gym Than Funnel - 360 Connext | Designing  service | Scoop.it
Customer journeys are often represented as linear processes. They are complicated; nuanced. Rewarding loyalty (not just customer acquisition) benefits all!
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Why using digital to get the basics of customer experience right is critical

Why using digital to get the basics of customer experience right is critical | Designing  service | Scoop.it
I always get frustrated at poor customer service, but over the last couple of months I've become more aware of 'the overall experience' I get from a brand - especially because I have had some great...
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Reinvent Your Company Through Culture

Reinvent Your Company Through Culture | Designing  service | Scoop.it
A veteran CEO who turned around several pharmaceutical companies explains how managers can build high-performance cultures. (#noteworthy #mgmt Reinvent Your Company Through Culture - A veteran CEO who turned around several pharmaceutical c...
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INDEX: Design to Improve Life

INDEX: Design to Improve Life | Designing  service | Scoop.it
INDEX: works globally to promote and apply both design and design processes that have the capacity to improve the lives of people worldwide.

Via Madeleine Gray
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Prices Drives Many, But Not Most, Purchase Decisions

Prices Drives Many, But Not Most, Purchase Decisions | Designing  service | Scoop.it
We surveyed 10,000 U.S. consumers about the purchases of 14 items they had made during the previous 90 days, asking them to identify the most important criteria in their purchase decision. As you c...
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Improving UX with Customer Journey Maps

Improving UX with Customer Journey Maps | Designing  service | Scoop.it
An introduction to customer journey maps, a technique from service design that can be applied to UX of websites.

Via Mario K. Sakata, Terry Patterson
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Mario K. Sakata's comment, June 26, 2013 11:22 AM
Indeed!
Brad Tollefson's curator insight, July 19, 2014 3:46 PM

Journeys vs Personas?  Journeys....

Heather Quintal's curator insight, October 8, 2014 4:06 PM

We use customer journey maps as an early step to align the team and focus the project on the right areas of the website. We have a great template you can download here: www.aands.com/journeymap

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Are B2B and B2C Customer Experience Management Different? - Customer Think (blog)

Are B2B and B2C Customer Experience Management Different? - Customer Think (blog) | Designing  service | Scoop.it
Are B2B and B2C Customer Experience Management Different?
Customer Think (blog)
Customer experience management of consumers or business clients may seem really different, or essentially the same, depending on your perspective.
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Can A Government Create A Culture of Entrepreneurship? - Points and Figures

Can A Government Create A Culture of Entrepreneurship? - Points and Figures | Designing  service | Scoop.it
Can A Government Create A Culture of Entrepreneurship? http://t.co/XTDUhgGrdw #nieuweoverheid
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Learning to absorb new knowledge for innovation

Learning to absorb new knowledge for innovation | Designing  service | Scoop.it
In a blog I wrote in November last year entitled “Moving-towards-a-more-distributed-innovation-model”( http://bit.ly/b38ixv)  I outlined some thoughts on the flow of knowledge in a distributed inno...

Via NikolaosKourakos, juandoming, Tania Kowritski
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Letter: What Happened To the Days of Customer Service?

Letter: What Happened To the Days of Customer Service? | Designing  service | Scoop.it
My mother and grandmother speak of the days when you walked into a ladies fashion store and you had an associate approach you and ask if they could help you find something. (Letter: What Happened To the Days of Customer Service?
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THINK LIKE A STARTUP CANVAS & GAME « Designthinkers Academy

THINK LIKE A STARTUP CANVAS & GAME « Designthinkers Academy | Designing  service | Scoop.it
Learning by doing! DesignThinkers Academy offers and co-creates Training Programs for Professionals and Teams in Corporate and Governmental environments.
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OpenIDEO - How might we all maintain wellbeing and thrive as we age? - Inspiration - The Impact of Life

OpenIDEO - How might we all maintain wellbeing and thrive as we age? - Inspiration - The Impact of Life | Designing  service | Scoop.it
OpenIDEO is a global community that will draw on your optimism, inspiration, ideas and opinions to solve problems together for the collective social good.
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How Ready Are You for Growth?

How Ready Are You for Growth? | Designing  service | Scoop.it
Since the economic crisis, many companies have been trying to figure out the best way to reposition themselves for growth and economic recovery.
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New Study: The Widening Digital Gap between the Consumer and Marketer

New Study: The Widening Digital Gap between the Consumer and Marketer | Designing  service | Scoop.it
In the digital space, any gap between consumer and business perception of marketing effectiveness must be viewed as a loss for business.
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The better Designer gives in, not up.

The better Designer gives in, not up. | Designing  service | Scoop.it
Designers are arrogant. So most people tend to think. Designers are narrow-minded if it comes in challenging their designs. They hate feedba… (RT @volpelino: he designers, how do you deal with feedback?
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3 Ways Government Can Build Trust and Partner With Citizens

3 Ways Government Can Build Trust and Partner With Citizens | Designing  service | Scoop.it
In our recent guide entitled, Innovating at the Point of Citizen Engagement: Making Every Moment Count,  I highlighted the activities of Raleigh, North Carol…

Via Rosetta Carrington Lue
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No Shortage of Work

No Shortage of Work | Designing  service | Scoop.it
Even when not doing something for pay, do something anyway. (I love the concept behind NoShortageOfWork http://t.co/gw9A8tLNGS. I've always felt this way.
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Mobile Marketing Isn't About Screens or Devices, It's About Behavior

Mobile Marketing Isn't About Screens or Devices, It's About Behavior | Designing  service | Scoop.it
Mobile Marketing Isn't About Screens or Devices, It's About Behavior: Too many brands are treating...
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Customer Experience Innovation From The Outside In - 1to1 Media (blog)

Customer Experience Innovation From The Outside In - 1to1 Media (blog) | Designing  service | Scoop.it
Customer Experience Innovation From The Outside In
1to1 Media (blog)
Firms crave differentiation.
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Silos - the sworn enemy of customer experience - Business Review Europe

Silos - the sworn enemy of customer experience - Business Review Europe | Designing  service | Scoop.it
Silos - the sworn enemy of customer experience
Business Review Europe
“Customer service is more critical now than ever before.
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12 Reasons To Stop Multitasking

12 Reasons To Stop Multitasking | Designing  service | Scoop.it
By Amanda MacMillan We all do it: Texting while walking, sending emails during meetings, chatting on the phone while cooking dinner.
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Anne Egros's curator insight, June 16, 2013 2:04 PM

Very good examples that should make you think about re-designing your life and your work if you feel constantly distracted and have your energy consumed by doing different things simultaneously.

 

More than 15 years ago, Steven Covey already identified the problem and gave us a method to focus on doing most important tasks to reach our true goals in his book "First Things First".