Designing design ...
Follow
Find
301.9K views | +53 today
Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

The Intersection of SEO and User Experience - Search Engine Journal

The Intersection of SEO and User Experience - Search Engine Journal | Designing design thinking driven operations | Scoop.it
One of the biggest criticisms that exists regarding the process of Search Engine Optimization (SEO) is that it’s entirely self-promotional—that is, that it (The Intersection of #SEO and User Experience http://t.co/poUGb7Oa...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Performance Ecosystems: Which Model Is Right for You? | Deloitte University Press

Performance Ecosystems: Which Model Is Right for You? | Deloitte University Press | Designing design thinking driven operations | Scoop.it
Performance Ecosystems: Which Model Is Right for You? II hate the term but JSB's piece is great. http://t.co/dXGKaphN
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Are these the top 15 customer service trends in 2013?

Are these the top 15 customer service trends in 2013? | Designing design thinking driven operations | Scoop.it
Forrester analyst Kate Leggett outlines her predictions for the top 15 trends we are likely to see in the customer experience space this year. (Are these the top 15 customer service trends in 2013?
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How fragile is our web? | NEXT Berlin

How fragile is our web? | NEXT Berlin | Designing design thinking driven operations | Scoop.it
The web is slowly being eroded by link rot - or, at least, sits history is. Is enough being done to preserve the internet's past? (How fragile is our web?
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Infosys - Learn about the five staged customer experience model that helps

Infosys - Learn about the five staged customer experience model that helps | Designing design thinking driven operations | Scoop.it
Learn about the five staged customer experience model that helps organizations in planning the positive experiences. http://t.co/5qEedyGr...
more...
No comment yet.
Rescooped by Fred Zimny from Kreativitätsdenken
Scoop.it!

Where Open Innovation Stumbles

Where Open Innovation Stumbles | Designing design thinking driven operations | Scoop.it

When I urge managers in a company to make open innovation part of their innovation strategy, they get it conceptually. They see that a solution coming from outside is more likely to be a dramatic leap versus an incremental one—simply because it came from a mind not narrowed by conventional thinking. They understand that the infusion of fresh ideas can also open their own R&D engineers and technologists to new and different possibilities and cause them to push their thinking further. At a minimum, they agree that better solutions tend to emerge when there are more options to consider in the first place. A recent project we did for FVA, a branch of the German trade association VDMA for companies that provide drive-train systems and components, bears this out. Every year, FVA conducts an industry-wide technology search to identify new and emerging solutions, and it shares the results as a service to its member companies. Although the search has been productive, members within the FVA leadership circle wanted to see if there was a better search process that would unearth more solutions and potentially create more value. A vice president of the group had been to a presentation on Open Innovation and was intrigued by the concept. And although he seriously doubted it could work in a field as specialized as drive-train technology, he was willing to find out. FVA commissioned Aachen University to manage a selection process and trial study, and the selection committee found us at NineSigma most suitable to conduct a series of technology searches.

These technology searches took the form of requests for proposals (RFPs) seeking solutions to four different technological needs: 1) durable, non-lubricated gear materials; 2) extra-fine micro particle removal from lubricated mechanisms; 3) translational research in bio-similar particle capture and 4) low-friction hard surfaces. We distributed the RFPs worldwide, within and outside the industry. The results were measured in two ways: How many solutions were submitted by new sources versus known sources? And how many of the solutions submitted were new to the industry versus already familiar to industry engineers? In all four areas, the new solution providers far outnumbered the known ones. For example, 33 new providers and only 2 known ones addressed the low-friction hard surfaces problem. The new solutions swamped the familiar ones, as well. For example, for the durable, non-lubricated gear materials problem, the search yielded 16 new solutions versus 6 known.....


Via Thomas Menk
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Car-Sharing Services Grow, and Expand Options

Car-Sharing Services Grow, and Expand Options | Designing design thinking driven operations | Scoop.it
More people are joining car-sharing organizations, which are responding by offering a wider range of services, like one-way rentals, free parking and handicapped-accessible minivans.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

4 Manifestos for Customer Service Change Makers | CustomerThink

4 Manifestos for Customer Service Change Makers | CustomerThink | Designing design thinking driven operations | Scoop.it
4 Manifestos for Customer Service Change Makers http://t.co/ePG6UT00 #cxo #custserv #cem
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Sell, sell, sell! « Design Thinking & Entrepreneurship in Practice

Sell, sell, sell! « Design Thinking & Entrepreneurship in Practice | Designing design thinking driven operations | Scoop.it
We have another trading opportunity for you, this time in Croydon, on Saturday 16th February. Trading will start at 9:30AM and finish when our weather says it is time to finish. The trade fair will take place in Croydon North End ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

HarvardxDesign 2013: Bruce Nussbaum on Apple, the Importance of Ritual and 'Indie Capitalism' - Core77

HarvardxDesign 2013: Bruce Nussbaum on Apple, the Importance of Ritual and 'Indie Capitalism' - Core77 | Designing design thinking driven operations | Scoop.it
Industrial Design content and community site - articles, discussions, interviews and resources.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The digital workplace for everyone – The next step or a bad idea?

The digital workplace for everyone – The next step or a bad idea? | Designing design thinking driven operations | Scoop.it
I am looking forward to the Enterprise 2.0 Summit in Paris this March. I am really excited about the topic and idea of this summit: "Enabling the Social Enterprise (R)Evolution".
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Open data economy: Eight business models for open data and insight from Deloitte UK - O'Reilly Radar

Open data economy: Eight business models for open data and insight from Deloitte UK - O'Reilly Radar | Designing design thinking driven operations | Scoop.it
When I asked whether the push to free up government data was resulting in economic activity and startup creation, I started to receive emails from people around the United...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Rachel Botsman: La moneda de la nueva economía es la confianza | Video on TED.com

TED Talks Estamos ante una explosión de consumo colaborativo; compartimos autos, apartamentos, habilidades a través de la web.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

MediaPost Publications The Changing Face Of Brand Leadership 01/28/2013

MediaPost Publications The Changing Face Of Brand Leadership 01/28/2013 | Designing design thinking driven operations | Scoop.it
The Changing Face Of Brand Leadership - 01/28/2013 (#Brand leadership now categorized by product durability/reliability, excellent customer service & value for quality.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Want to Keep a Customer? Report Advises: Handle Their Emotional Needs - CMSWire

Want to Keep a Customer? Report Advises: Handle Their Emotional Needs - CMSWire | Designing design thinking driven operations | Scoop.it

Anyone who has badmouthed a company because a customer service agent badly handled their problem will not be surprised about the findings in a new report from...

Fred Zimny's insight:

Do not forget their functional needs.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Forrester's Bill Band : Why CRM vendors will be turning to the dark side in 2013

Forrester's Bill Band : Why CRM vendors will be turning to the dark side in 2013 | Designing design thinking driven operations | Scoop.it

Forrester's Bill Band tells MyCustomer.com about the CRM trends emerging over the next 12 months. (RT @CRMOutsiders: Where is #CRM going in 2013?

more...
No comment yet.
Rescooped by Fred Zimny from web digital strategy
Scoop.it!

A Closer Look at Mobile Enablement in Retail - IDC Insights

A Closer Look at Mobile Enablement in Retail - IDC Insights | Designing design thinking driven operations | Scoop.it

The retailers that are really driving these initiatives forward have made mobility a strategic initiative to drive customer engagement. They are looking to mobility to enable new business processes across the organization, from engaging the customer, to empowering associates, to enabling management to be more responsive to business and customer needs.


Via zendreamer
more...
No comment yet.
Rescooped by Fred Zimny from Collaborative workforce
Scoop.it!

The Digital Workplace Manifesto illustrated - set your employees free

The Digital Workplace Manifesto illustrated - set your employees free | Designing design thinking driven operations | Scoop.it

Via ValerieMalaval
Fred Zimny's insight:

They will set them free theirselves, is my working assumption

more...
Tom Hood's curator insight, January 30, 2013 8:51 AM

If you want to see the future workplace - here it is and the guiding principles to make it happen. Love the emphasis on leanring & collabroation and the work is an activity not a place.

MrTang Mf's curator insight, January 31, 2013 3:00 AM

People (especially students) do not like multiple logins. In fact with personal devices, they don't even like to login :)

Ivon Prefontaine's curator insight, January 31, 2013 7:33 PM

The emerging workplace is both a space and a place. We no longer need to be side-by-side, but it does not preclude this from happening. Too often, people use digital technology to send a message when they could walk down the hall.

Scooped by Fred Zimny
Scoop.it!

How Design Thinking Could Help Solve the Skills Gap

How Design Thinking Could Help Solve the Skills Gap | Designing design thinking driven operations | Scoop.it
How Design Thinking Could Help Solve the Skills Gap (How Design Thinking Could Help Solve the Skills Gap http://t.co/3sTuBfz1)
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Let’s jam again! | Service Jam Berlin 2013

Let’s jam again! | Service Jam Berlin 2013 | Designing design thinking driven operations | Scoop.it
Services are the new products — yet how to create a service that’s original/viable/relevant? These 48h show you— http://t.co/zx5UUolQ #gsj13
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Digital Edge In Marketing: The Customer Experience in ‘real time’

Digital Edge In Marketing: The Customer Experience in ‘real time’ | Designing design thinking driven operations | Scoop.it
New post; the digital edge in marketing, the customer experience in real time #CIO #gartner http://t.co/lEXuYGoi
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Guest post on Startupolic Does Switzerland exist on the European tech startup scene? (Part II)

Guest post on Startupolic Does Switzerland exist on the European tech startup scene? (Part II) | Designing design thinking driven operations | Scoop.it
Startupolic, combining the words startup and aholic, is a blog dedicated to share my passion about startups, especially web startups. My name is Sébastien Flury and I'm living in Northwestern...
more...
No comment yet.