Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Harper Reed on Big Data & Big Answers | NEXT Berlin

Harper Reed on Big Data & Big Answers | NEXT Berlin | Designing  service | Scoop.it
For the first time in Berlin, Harper Reed gave a talk at NEXT13 on April 23, 2013 on how he succeeded as Obama’s CTO and on the three things that make up a good product: build a great team, practice failure and microlistening.
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10 Eye-Opening Books Every Entrepreneur Should Read

10 Eye-Opening Books Every Entrepreneur Should Read | Designing  service | Scoop.it
These books reveal the truth of how organizations really work, and it's not pretty.
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Servant leadership: A path to high performance - Washington Post

Servant leadership: A path to high performance - Washington Post | Designing  service | Scoop.it
Servant leadership: A path to high performance
Washington Post
My research clearly demonstrates that employee satisfaction drives customer satisfaction and loyalty. Humble wins.
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Onsite UX Interviews: What They Don’t Teach You in Design SchoolUser Experience Magazine

Onsite UX Interviews: What They Don’t Teach You in Design SchoolUser Experience Magazine | Designing  service | Scoop.it
User Experience Magazine - The Magazine of the User Experience Professionals Association (RT @AlexOnUX: UX Interviews ...getting the job. Design thinking more important than portfolio.
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BEST DESIGN THINKING BOOKS

BEST DESIGN THINKING BOOKS | Designing  service | Scoop.it
There is a lot of discussion about what Design Thinking is, but personally, I think it comes down to one major principle: ASK THE RIGHT QUESTIONS. In others words, don’t spend time building product...
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HR Technology: A Revolution for The World of Work

HR Technology: A Revolution for The World of Work | Designing  service | Scoop.it
HR (specifically Talent Management) is an art and a science. Achieving the right balance between the two should be the goal of every global leader. The Experiment (Art vs.
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The Innovation of Everything: Carlos Dominguez at TEDxNJIT

Carlos Dominguez is a Senior Vice President at Cisco Systems and a technology evangelist, speaking to and motivating audiences worldwide about how technology...


Via Tania Kowritski
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The World is Local: A New Model for Human Resources

The World is Local: A New Model for Human Resources | Designing  service | Scoop.it

Despite continued focus on globalization, new research by DHL shows that the world is not as "flat" as once believed.  While low cost networking has made it easier than ever to communicate around the world, economic and cultural conditions from country to country are more different than ever.  From The Bersin by Deloitte Analyst Blog


Via Andrew Spence, HR Trend Institute
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Andrew Spence's curator insight, April 28, 2013 5:19 PM

The research finds 5 keys to success, including some interesting comments on Business Partnering and Centres of Excellence - two key elements of HR Operating models.  In global organisations it is difficult to have centralised centers of excellence, keeping up with the needs of local businesses.   A more pragmatic approach is a more distributed 'community of expertise', with individuals contributing to and intepreting frameworks, platforms and tools.

Ivon Prefontaine's curator insight, April 29, 2013 7:25 PM

""The world is far less globally connected today than it was in 2007, and global connectedness falls far short of the levels commonly assumed by business executives and the general public."" That is an interesting observation

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Rethinking Big Data with frog

Rethinking Big Data with frog | Designing  service | Scoop.it
In today's age of hyper connectivity, data consumption and production will continue to grow at an inexorable pace especially in China and throughout Asia.
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Social Design Principles

A set of design principles for creating social experiences.

Via Mario K. Sakata
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PAPERBACK VERSION THIS IS SERVICE DESIGN THINKING ...

PAPERBACK VERSION THIS IS SERVICE DESIGN THINKING ... | Designing  service | Scoop.it
Learning by doing! DesignThinkers Academy offers and co-creates Training Programs for Professionals and Teams in Corporate and Governmental environments.
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Self-Service Customer Service Experience [Infog...

Self-Service Customer Service Experience [Infog... | Designing  service | Scoop.it
Effective customer interaction management has to be designed to strengthen customer service’s performance in delivering the results customers (Self-Service Customer Service Experience [Infographic] | Business 2 Community | @scoopit
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Robert Gordon: The death of innovation, the end of growth | Video on TED.com

The US economy has been expanding wildly for two centuries. Are we witnessing the end of growth?
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10 interesting digital marketing stats we've seen this week

10 interesting digital marketing stats we've seen this week | Designing  service | Scoop.it
Here are some of the most interesting digital marketing stats we've seen this week.
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Seth's Blog: Competence vs. possibility

Seth's Blog: Competence vs. possibility | Designing  service | Scoop.it
As we get more experienced, we get better, more competent, more able to do our thing. And it's easy to fall in love with that competence, to appreciate it and protect it. The pitfall? We close ourselves off from possibility....
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Design Thinking – Business Innovation

Design Thinking – Business Innovation | Designing  service | Scoop.it
Find out and learn the promote innovation in your professional environment. (RT @waltatek: I downloaded Design Thinking - Business Innovation. Get #dtbook for free and become an innovator yourself.
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Stop Watching The Stock Ticker And Start Improving Customer Experience | Forrester Blogs

Stop Watching The Stock Ticker And Start Improving Customer Experience | Forrester Blogs | Designing  service | Scoop.it
RT @hmanning: Effect of superior #CX on stock perf over a 6-yr period: http://t.co/YPtli2v7N8 #CustExp leaders +43%. CX laggards: -33.9%
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Should CIOs explore design-thinking techniques? - Techday NZ

Should CIOs explore design-thinking techniques? - Techday NZ | Designing  service | Scoop.it
Techday NZ
Should CIOs explore design-thinking techniques?
Techday NZ
Human-centered design thinking and approaches are now gaining mainstream credence among private sector decision-makers focused on innovation.
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The Business Value of CX: Deliver a Great Customer Experience

In a commoditized marketplace, where there is little difference between products, services or even price, delivering great customer experiences is the only w... (Deliver a great customer experience !
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The Methods UX Professionals Use: Measuring Usability

The Methods UX Professionals Use: Measuring Usability | Designing  service | Scoop.it

There are many tools in the UX professional's toolkit.

It's always interesting to know the popular and neglected methods.

The recent UPA biennial survey asked members which UX methods they use in addition to their salaries and I've summarized some results here.


Via Terry Patterson
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Terry Patterson's curator insight, April 28, 2013 4:27 PM

When I hear that focus groups are the only way some designs are "tested" by, my heart sinks with dissapointment. Test your designs people! and do it with finese and know-how. Know when to use certain methods and avoid others, know when to take advantage of certain methods and when to toss out others. 

Ameet Mehta's curator insight, May 6, 2013 4:40 PM

checking it

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Your Body Does Not Want to Be an Interface | MIT Technology Review

Your Body Does Not Want to Be an Interface | MIT Technology Review | Designing  service | Scoop.it
Have you heard that Google Glass will let you snap photos by winking? Why that’s still going to feel weird.
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"Design thinkin...

"Design thinkin... | Designing  service | Scoop.it
"Design thinking is generally considered the ability to combine empathy for the context of a problem, creativity in the generation of insights and solutions, and rationality to analyze and fit solu...
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One Simple Metric You Need to Determine Marketing ROI

One Simple Metric You Need to Determine Marketing ROI | Designing  service | Scoop.it
Struggling to calculate return on a text campaign or Facebook investment? Just apply this single, simple equation.

Via Barb Lack
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Barb Lack's curator insight, April 28, 2013 11:21 AM

Understanding your revenue to cost ratio will provide a greater understanding of your marketing campaign's impact.

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Keeping Your Customers Satisfied -- It's All in the Details

Keeping Your Customers Satisfied -- It's All in the Details | Designing  service | Scoop.it
One entrepreneur's story of how he gained a long-term customer by going the extra mile to set himself apart from competition.
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Erik Brynjolfsson: The key to growth? Race with the machines | Video on TED.com

As machines take on more jobs, many find themselves out of work or with raises indefinitely postponed. Is this the end of growth? No, says Erik Brynjolfsson -- it’s simply the growing pains of a radically reorganized economy.
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