Designing services
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Designing services
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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2: Social media and its impact on workplace learning

2: Social media and its impact on workplace learning | Designing services | Scoop.it
This is the second Chapter of the Social Learning Handbook. What are social media? Social technologies, aka social media, are a new breed of technologies that have emerged over the last few years ...

Via Jan Carey , AlGonzalezinfo, Roger Francis, HR Trend Institute, ValerieMalaval
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AlGonzalezinfo's curator insight, February 10, 2013 2:39 PM

This is a truly comprehensive article with a TON of structured information.  Very good resource for readers at any level of expertise in the topic. 

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Photo by filipelv • Instagram

Ny inspirasjon ankommet! #amazon #servicedesign #gamestorming #businessmodelgeneration #ecommetce
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Trends in interactive design 2013

Prophets Agency presents "ID13": the trends in Interactive Design for 2013. Third year in a row, after the ID11 and ID12 trends. Written and designed by our Des

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2013 Consumer Electronics Technology Trends Study - Accenture

2013 Consumer Electronics Technology Trends Study - Accenture | Designing services | Scoop.it

The technology trends found in Accenture’s 2013 Consumer Electronics Study show a consumer electronics competitive environment best characterized as an open playing field. Consumers are homing in on a small set of multi-function devices, yet they continue to experiment. Platform loyalty means little in their search for the apps and services that best meet their needs, whether in the home or on the go


Via Bonnie Hohhof, David Willden
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Stanford d.school instructor to teach Nashville about innovative thinking - Nashville Business Journal

Stanford d.school instructor to teach Nashville about innovative thinking - Nashville Business Journal | Designing services | Scoop.it
Stanford d.school instructor to teach Nashville about innovative thinking
Nashville Business Journal
Parker Gates, a teacher of design thinking at the Institute of Design at Stanford, also known as d.school, wants to ignite innovation in Nashville.
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How to Use Consultative Selling to Help End-Customers 'Go Green ...

How to Use Consultative Selling to Help End-Customers 'Go Green ... | Designing services | Scoop.it
Manufacturers of professional cleaning chemicals and products have wholeheartedly embraced green cleaning—a significant change considering their initial reluctance more than a decade ago.
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Preparing Associates for a New Paradigm in Customer Service | Thought Leadership | RIS News: Business/Technology Insights for Retail, Supermarket Executives

Preparing Associates for a New Paradigm in Customer Service | Thought Leadership | RIS News: Business/Technology Insights for Retail, Supermarket Executives | Designing services | Scoop.it
As stores redefine themselves in the age of omnichannel, retailers face increasing pressure to maximize their labor force with WFM solutions and arm associates with advanced mobile technology.
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How human-centered design thinking can transform community media

How human-centered design thinking can transform community media | Designing services | Scoop.it
Products like Apple’s first mouse, standup toothpaste and Sealy mattresses were all conceived by IDEO, an influential firm that has ...
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10 Golden Rules For Design Thinking

10 Golden Rules For Design Thinking | Designing services | Scoop.it
As a manager you need control, but you also need to leave your team space to be innovative. Here are 10 rules to help faciliate your design thinking team.
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Social business design and strategy thinking points

Social business design and strategy thinking points | Designing services | Scoop.it
Getting to grips with social business design: some thinking points on the path to a connected enterprise. (Social business...seeing what we expect to see?
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Marketing Automation's Impact on the Customer Experience [Infographic]

Marketing Automation's Impact on the Customer Experience [Infographic] | Designing services | Scoop.it
If customer experience management exists as a framework for how an organization brings together its resources to optimize its digital presence for its customers, marketing automation seems like a perfect fit. .
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Study: Retail experience hinges on new technology - Retail Customer Experience

Study: Retail experience hinges on new technology - Retail Customer Experience | Designing services | Scoop.it
Study: Retail experience hinges on new technology Retail Customer Experience According to the study, there are seven technologies that are redefining the retail experience, and "retailers of tomorrow will need to invest in technology that brings...
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Startups Will Save America

Startups Will Save America | Designing services | Scoop.it
VIVEK WADHWA: Every few decades, America experiences a wave of pessimism.The population begins fearing economic stagnation and rising global competition, and starts leaning towards protectionism.

Via Marylene Delbourg-Delphis
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Why Marketing Has Changed... Forever

Why Marketing Has Changed... Forever | Designing services | Scoop.it
If marketing practice has changed so fundamentally, why do our marketing organizations look so much the same?
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What You Can Learn From Your Customer’s Customer

What You Can Learn From Your Customer’s Customer | Designing services | Scoop.it
Working closely with your customers to tweak offerings and even business models is a standard business practice. But some companies gain ideas and insights from their customers’ customers as well.
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JWTIntelligence - 10 Trends for 2013 in 2 minutes

In our eighth annual forecast of trends for the near future, new technology continues to take center stage. Many of our trends reflect how businesses are dri...

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IBM Connected generation - United States

IBM Connected generation - United States | Designing services | Scoop.it
The 2012 IBM Global Student Study reveals a pool of talent with diverse capabilities, substantially prepared to help organizations lead through connections – and also exposes areas where students feel unprepared by their education.
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Brand Embassy Releases More Tools for Social Customer Service ...

Brand Embassy Releases More Tools for Social Customer Service ... | Designing services | Scoop.it
Today we release a few new features with Social Media Customer Service Managers in mind, we are bring two new tools to help them manage and review their ambassador's work. We believe that a great social media ...
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The public sector can learn a lot from the likes of Amazon - Management Today

The public sector can learn a lot from the likes of Amazon - Management Today | Designing services | Scoop.it
The public sector can learn a lot from the likes of Amazon Management Today Companies such as Procter & Gamble and GE use design thinking to provide a deeper understanding of their customers, the practical, creative resolution of problems and...
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Good Design » Designed to Innovate: Jonathan Ford

Good Design » Designed to Innovate: Jonathan Ford | Designing services | Scoop.it
Innovative thinking, a continuous process & idea generation is how brands succeed. @jforddesigns talks to @GoodDesign_ http://t.co/buFpH7oV
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Design Thinking, Creativity and Synthesis

Design Thinking, Creativity and Synthesis | Designing services | Scoop.it
Creativity is relational. Its practice is mostly about casting widely and connecting disparate dots of existing knowledge in new, meaningful ways. To be creative, you’ve got to mine your knowledge....
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Innovating Public Service Management with Value-Based Arrangements - Accenture

Innovating Public Service Management with Value-Based Arrangements - Accenture | Designing services | Scoop.it
Learn how value-based arrangements allow public service management agencies to focus on outcome delivery through a risk and reward-sharing approach (RT @Accenture: The private/#publicservice relationship must reduce spend while adding value.
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Using Cohort Analysis to Optimize Customer Experience | UX Magazine

Using Cohort Analysis to Optimize Customer Experience | UX Magazine | Designing services | Scoop.it
RT @uxmag: New in @uxmag- Improving customer experience through cohort analysis http://t.co/bbCBnYCV - #ux #cx #research
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The Importance of Wayfinding to the Customer Experience

The Importance of Wayfinding to the Customer Experience | Designing services | Scoop.it
Clear and effective wayfinding is becoming increasingly important to shoppers and their overall experience in retail stores.
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