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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Is the Sharing Economy Innately Sustainable?

Is the Sharing Economy Innately Sustainable? | Designing design thinking driven operations | Scoop.it
There’s no doubt that sharing promotes collaborative exchange and that husbanding our natural resources is good for the environment, but will this trend of “what’s mine is yours” continue to promote ecological sustainability?
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Temkin Group Research Report Reveals Four Core Competencies Required to ... - eReleases (press release)

Temkin Group Research Report Reveals Four Core Competencies Required to ... - eReleases (press release) | Designing design thinking driven operations | Scoop.it
Temkin Group Research Report Reveals Four Core Competencies Required to ...
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The 5th Annual Service Innovation and Design Seminar

The 5th Annual Service Innovation and Design Seminar | Designing design thinking driven operations | Scoop.it
Design (f)or Value in Service Business?March 14, 2013 at Laurea Leppävaara

The 5th Annual Service Innovation and Design Seminar - Design (f)or Value in Service Business - will concentrate on continuous value creation for the customer. Within service businesses there is increasing pressure to improve their competitive advantage by innovating new value to the customer.

The seminar is targeted at business people, service designers, public servants, students, and researchers to share their experiences on value creation for the customer by service business.

Together we will tackle several questions, including the following:

  • What is the role of design in value creation?
  • How do you ensure sustained value creation for all stakeholders?
  • How do you improve your competitive advantage?
The seminar will be the closing seminar of TEKES funded projects Coco and ServChange carried out together by Laurea and VTT. FUAS partners of Laurea (HAMK and LAMK) and SDN Finland (Service Design Network Finland) will be actively involved in the seminar.
 
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Engaging Customers After Purchase: What is the Value of an Existing Customer ... - CMSWire

Engaging Customers After Purchase: What is the Value of an Existing Customer ... - CMSWire | Designing design thinking driven operations | Scoop.it
Engaging Customers After Purchase: What is the Value of an Existing Customer ...
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IxDS on Service Design

IxDS on Service Design | Designing design thinking driven operations | Scoop.it
Starting last June at the National Service Design Network Conference in Cologne our managing director and partner Nancy Birkhölzer co-hosted the event and gave the conference's keynote on Transformative Services ...
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How to Design Great Training: Begin with the End in Mind

Sharon Bowman, author. How to Design Great Training: Begin with the End in Mind. For trainers, teachers, instructors, learning facilitators, and educators.

Via Ariana Amorim, Jose Luis Anzizar, David Hain
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Anne-Laure Delpech's curator insight, January 23, 2013 5:57 AM

Une approche qui peut également s'appliquer à toutes les relations dans lesquelles une personne transmet des informations ou connaissances à d'autres. 

Mercor's curator insight, January 23, 2013 11:51 AM

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Yield Management: Strategies for the Service Industries

Yield Management: Strategies for the Service Industries | Designing design thinking driven operations | Scoop.it
Yield Management: Strategies for the Service Industries.
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The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever: Jeofrey Bean,

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CIO-Asia - CIOs to focus on innovation and customer centricity: IDC

CIO-Asia - CIOs to focus on innovation and customer centricity: IDC | Designing design thinking driven operations | Scoop.it
CIO Asia offers Information Technology strategy insight for senior IT management - resources to understand and leverage information technology from a business leadership perspective (CIOs to focus on innovation and customer centricity: IDC
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Why customer service is so important to online shoppers

Why customer service is so important to online shoppers | Designing design thinking driven operations | Scoop.it
Desiree from Zendesk posted a great blog article on the importance of customer service in online shopping last week, and they were gracious enough to let us (Why customer service is so important to online shoppers http://t.co/9mbL3d8O)...
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The future of social media - The Guardian

The future of social media - The Guardian | Designing design thinking driven operations | Scoop.it
The Guardian
The future of social media
The Guardian
"There is no silver bullet and no rule book on social media.

Via Gary Morrison
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Accenture's energizing global-growth-final

Accenture undertook extensive research to understand how companies can achieve high business growth in a slow-growth economy. The answer lies in recognizing how
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Design Thinking Business Analysis

Design Thinking Business Analysis | Designing design thinking driven operations | Scoop.it
This book undertakes to marry the concepts of Concept Mapping with a Design Thinking approach in the context of business analysis.
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Placing Strategic Bets in the Face of Uncertainty

Placing Strategic Bets in the Face of Uncertainty | Designing design thinking driven operations | Scoop.it
Too many people expect strategy to provide certainty.
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Will you leave your job to join the sharing economy?

Will you leave your job to join the sharing economy? | Designing design thinking driven operations | Scoop.it
Guest Post People who work using TaskRabbit, Airbnb, Lyft, and GetAround can make a surprising amount of money.
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Applying AIDA for B2B Branding in Social Media Marketing

Applying AIDA for B2B Branding in Social Media Marketing | Designing design thinking driven operations | Scoop.it
B2B Branding in Social Media Marketing: You must have a clear view of how the actions you entice your audience to take, build a connection with your brand.
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New Study Finds that Emotion is at the Heart of Effective Customer Service - MarketWatch (press release)

New Study Finds that Emotion is at the Heart of Effective Customer Service - MarketWatch (press release) | Designing design thinking driven operations | Scoop.it
New Study Finds that Emotion is at the Heart of Effective Customer Service MarketWatch (press release) "Understanding that emotion - the human connection - is at the heart of the customer experience is key to building customer loyalty and advocacy...
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Are Personas Still Relevant to UX Strategy? :: UXmatters

Are Personas Still Relevant to UX Strategy? :: UXmatters | Designing design thinking driven operations | Scoop.it

Via Hans
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Hans's curator insight, January 23, 2013 6:09 AM

Describing personas is a popular formula to capture characteristics representing segments of potential users. When technology evolves so does the tools used to develop it, and several more accurate methods to understand design choices has appeared, for example: A/B testing, analytics, heatmaps and remote usability testing. A discussion about the relevance of personas in modern UX is obviously on going and this article shed some light on the subject. In my opinion it's important to make a difference between research and evaluation. Personas are synthesis of user research, it should reflect needs, desires, expectations and behavioral patterns which are used to direct the design compass. Modern analytic methods, like the ones mentioned earlier, are great for evaluation in later phases of the design process. So I think there is place for both "old school UX" and "modern UX" since they walk hand in hand and complement each other, great research should result in more successful user testing.

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SixDegrees | The Constant Social Disruption

SixDegrees | The Constant Social Disruption | Designing design thinking driven operations | Scoop.it
The ultimate benefit is to be able to understand customer lifetime value. Read more http://t.co/vI6lJHWo
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The Customer Experience has Emerged as the Single Most ...

The Customer Experience has Emerged as the Single Most ... | Designing design thinking driven operations | Scoop.it
Yesterday I wrote about how everything is at risk of being commoditized. Now I ask you to think about the opposite. Take for example the coffee bean. A coffee bean is a pure commodity. Something by itself that is only worth a ...
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Retailers need to focus on satisfactory customer experiences | Retail Management

Retailers need to focus on satisfactory customer experiences | Retail Management | Designing design thinking driven operations | Scoop.it
Consumers are highly to stop frequenting business that offer poor experiences, could lead to sharp decreases in retention and loyalty for retailers.
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Social Media Marketing in Higher Education: Why Planning is Important - Hannon Hill Corp.

Social Media Marketing in Higher Education: Why Planning is Important - Hannon Hill Corp. | Designing design thinking driven operations | Scoop.it

Via Blaine Victor Morrow
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Dollars And Sense: The Business Case For Investing In UI Design

Dollars And Sense: The Business Case For Investing In UI Design | Designing design thinking driven operations | Scoop.it
In their rush to build more features into their electronic devices, companies often lose sight of a key ingredient: basic usability.
Fred Zimny's insight:

Not limited to devices

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