Designing design ...
Follow
Find
299.8K views | +3 today
Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

An interview with Don Tapscott - McKinsey Quarterly - Organization - Strategic Organization

An interview with Don Tapscott - McKinsey Quarterly - Organization - Strategic Organization | Designing design thinking driven operations | Scoop.it
The author and strategist describes why effective knowledge management within enterprises requires replacing e-mail with social media. A McKinsey Quarterly Organization article.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Take the Time to Get Customer Service Right - TIME

Take the Time to Get Customer Service Right - TIME | Designing design thinking driven operations | Scoop.it

With CRM systems, call center software and other innovations, it's tempting to try to automate customer service.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

4 Ways To Amplify Your Creativity

4 Ways To Amplify Your Creativity | Designing design thinking driven operations | Scoop.it
The holidays are over, the weather is lousy, and we’re sober again. We made all kinds of New Year’s promises, but the big one that will change our careers, if not our lives, is the promise to ourselves to become more creative.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The True "Beneficiary" Is The Organization That Listens

The True "Beneficiary" Is The Organization That Listens | Designing design thinking driven operations | Scoop.it
Denise Raquel Dunning, Program Director of AGALI, contends that the social sector is missing out on knowledge and expertise that is patently available (Organizations that Listen: http://t.co/p2GU1Udz)...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

10 ways to enhance your college’s blog without writing

10 ways to enhance your college’s blog without writing | Designing design thinking driven operations | Scoop.it
10 tips that you can apply at any time to improve your college blog’s visibility regardless of your tight writing resources.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Sharing Experience Europe

Sharing Experience Europe | Designing design thinking driven operations | Scoop.it
Aim: to accelerate the integration of design into innovation policies and innovation programmes.

Through new research, workshops for policy-makers and programme managers, case studies, policy recommendations and the annual Design Policy Monitor, SEE aims to build a bank of evidence to support public authorities to integrate design into their mainstream practice.

Our key objective is to engage with 100 public authorities across Europe over three years. Innovation policy-makers and programme managers can attend free workshops on themes such as design policy, business support, service innovation, social innovation and academia-industry collaboration to gain practical insight into how design can realise policy priorities. The dates for these workshops, which will take place across Europe, will be available on this website in early 2013.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

ServDes. | Service Design and Innovation Conference

ServDes. | Service Design and Innovation Conference | Designing design thinking driven operations | Scoop.it

The ServDes website has been re-designed to make it simpler and more accessible. We want information from previous conferences to be adequately archived and to have a fresh new look for each conference edition! Keep an eye on it as more news will come soon!

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Design thinking, Engineering and a Problem - The airbnb story, in ...

Design thinking, Engineering and a Problem - The airbnb story, in ... | Designing design thinking driven operations | Scoop.it
Strange things happen when conviction is equipped with design thinking. With the singular aim of having to pay the rent for their apartment, they designed various solutions, including one, which involved renting out space in ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

800-CEO-READ - Creative Intelligence - Harnessing the Power to Create, Connect, and Inspire by Bruce Nussbaum.

800-CEO-READ - Creative Intelligence - Harnessing the Power to Create, Connect, and Inspire by Bruce Nussbaum. | Designing design thinking driven operations | Scoop.it

800ceoread.com product page for Creative Intelligence: Harnessing the Power to Create, Connect, and Inspire by Bruce Nussbaum.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Crash Course on Human Centered Design with Stanford Faculty Followed By Talk and Q&A with Google’s Head of Personalization and Silicon Valley entrepreneur Max Ventilla | *iHub_

Crash Course on Human Centered Design with Stanford Faculty Followed By Talk and Q&A with Google’s Head of Personalization and Silicon Valley entrepreneur Max Ventilla | *iHub_ | Designing design thinking driven operations | Scoop.it
RT @StanfordCDDRL: The Stanford GovCollab team is doing a design thinking workshop at @iHub in #Nairobi on 2/7 at 6 pm http://t.co/CCqE1Mgg @developingjen
more...
No comment yet.
Rescooped by Fred Zimny from Communication design
Scoop.it!

5 Reasons Why Responsive Design is Wrong for Your Business -

5 Reasons Why Responsive Design is Wrong for Your Business - | Designing design thinking driven operations | Scoop.it
Need a mobile site? Everyone seems to be saying responsive design is best for you. Here are five reasons why RWD may not be right for your business.

Via gonzodesign, Antonios Bouris
more...
Scooped by Fred Zimny
Scoop.it!

Your Sales Problem is not the Problem, it's in Marketing | CustomerThink

Your Sales Problem is not the Problem, it's in Marketing | CustomerThink | Designing design thinking driven operations | Scoop.it
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Lessons We Learned from Our Biggest UX and Design Mistakes

Lessons We Learned from Our Biggest UX and Design Mistakes | Designing design thinking driven operations | Scoop.it
Co-founders at Buffer discuss some lessons they learned through user experience/design mistakes they made while developing their product.
Fred Zimny's insight:

And use Buffer!

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Service design by Koos » Service Design in a nutshell

Service design by Koos » Service Design in a nutshell | Designing design thinking driven operations | Scoop.it
Service design is a discipline that helps organisations to design winning, value adding services. It focuses on enhancing usability, NPS, loyalty as well as efficiency and profitability. Service Design drives the development of all ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How to Respond to a Customer Revolt - Management Tip of the Day - February 06, 2013 - Harvard Business Review

How to Respond to a Customer Revolt - Management Tip of the Day - February 06, 2013 - Harvard Business Review | Designing design thinking driven operations | Scoop.it
You might not think of customers as a threat to your business. But thanks to social media, consumers can now incite insurgencies that overturn even the most strategic initiatives (see the Gap logo...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Kauffman Foundation's State of Entrepreneurship: A Hopeful Outlook for 2013

Kauffman Foundation's State of Entrepreneurship: A Hopeful Outlook for 2013 | Designing design thinking driven operations | Scoop.it
Industry watchers are hopeful that entrepreneurship is on the rise.Get the latest blog articles on business ideas and trends from Entrepreneur.com. Daily...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Design Council - Measuring the value and role of design

Design Council - Measuring the value and role of design | Designing design thinking driven operations | Scoop.it
Helping Britain use design to build a stronger economy and improve everyday life.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Fifth Annual CMO's Agenda

The Fifth Annual CMO's Agenda | Designing design thinking driven operations | Scoop.it

It’s a pivotal moment for CMOs. After five years of tracking lead marketers as part of its annual CMO’s Agenda qualitative study, CMG Partners believes it is time to proclaim: The CMO has arrived.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Bringing Design Thinking to the Women in Intel | XPLANE xBlog

Bringing Design Thinking to the Women in Intel | XPLANE xBlog | Designing design thinking driven operations | Scoop.it
Stephanie Goia and Patrick Dodson of XPLANE led a session titled, “Visual Thinking and the Female Brain” that focused on expanding design thinking and creativity in the workplace. More than 40 women participated in the ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

MTSU spring honors lectures feature 'Innovation and Design' - Murfreesboro Post

MTSU spring honors lectures feature 'Innovation and Design' - Murfreesboro Post | Designing design thinking driven operations | Scoop.it

“As creative initiative intersects with past, present, and future technologies in diverse cultural venues, critical or 'design' thinking will be investigated as the...

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

What is Your Network Radius?

What is Your Network Radius? | Designing design thinking driven operations | Scoop.it
Charles Adler, co-founder of Kickstarter, presented in my Creativity & Capitalism class in Parsons on Monday. He was absolutely great and the 85 undergrads in the auditorium really like him. One of...
more...
No comment yet.
Rescooped by Fred Zimny from Design-Thinking (Business DNA)
Scoop.it!

HarvardxDesign 2013: Event Recap - Core77.com (blog)

HarvardxDesign 2013: Event Recap - Core77.com (blog) | Designing design thinking driven operations | Scoop.it

Core77.com (blog) HarvardxDesign 2013: Event Recap Core77.com (blog) Paul Pugh talked about bucking the stereotypes in design in order to find happiness.


Via A. Kosuke
more...
No comment yet.
Rescooped by Fred Zimny from Kreativitätsdenken
Scoop.it!

How to Unlock Your Creativity with Visual Thinking

How to Unlock Your Creativity with Visual Thinking | Designing design thinking driven operations | Scoop.it

....

 

A more powerful perspective

 

Visual thinking expert and author Dave Gray, in his excellent book Gamestorming, explains how making your thoughts tangible can free you from mental clutter and enable you to focus on generating solutions to the challenge at hand:

 

"Imagine yourself playing a game of chess while blindfolded. It’s possible to hold the positions of all the pieces in your mind’s eye for a time – and most chess masters can do it for an entire game – but it’s much easier to have the pieces displayed on the board in front of you. The shape and color of each piece and its position relative to the board and to the other pieces contains a rich set of information that can help you make better decisions about the game."

 

In much the same way, you can use visual thinking to treat your thoughts as ‘artifacts’ – tangible, portable thought objects that may include sticky notes, index cards, elements of a diagram or topics within a mind map. Rearranging them enables you to play “What if?” with information and ideas, in much the same way that a chess player ponders his potential next moves by analyzing the chess board in front of him. Best of all, visual thinking uses both sides of your brain – both the logical left hemisphere and the more creative right hemisphere – giving you greater mental horsepower to generate productive solutions for yourself and the people you serve. This powerful mindset is one that anyone can develop, and it’s an awesome differentiator for you and your unique creative style.

 

Visual thinking can help you to:

- See patterns and connections that others aren’t even aware of

- Envision new possibilities and ideas
- Display the quality of your thinking

- Dissect complex problems, view their components and discern their underlying causes

- Reach clarity more quickly on complex challenges

- Make better informed decisions
- Communicate your ideas in a high-impact, memorable manner to the key people you are trying to influence

- Build consensus with others

 

All of these are critical needs today. Why not become the ‘go-to’ expert on visual thinking in your world?


Via Thomas Menk
more...
Scooped by Fred Zimny
Scoop.it!

Nicolas Carr's The hierarchy of innovation

Nicolas Carr's The hierarchy of innovation | Designing design thinking driven operations | Scoop.it
"If you could choose only one of the following two inventions, indoor plumbing or the Internet, which would you choose?" -Robert J. Gordon Justin Fox is the latest pundit to ring the "innovation ai...
more...
No comment yet.