Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
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Under the Hood at Inbound13

Under the Hood at Inbound13 | Designing  service | Scoop.it
HubSpot's recent marketing conference - Inbound13 - displayed the rapidly growing obsession with inbound marketing. Find out why...
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Design thinking

: design thinkinga practitioners perspectivetalent acquisitionbydesign (Talent Acquisition by Design....http://t.co/2Q5BzjxW8z # recruitments)
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Enterra Insights: Some Thoughts About Disruptive Innovations

Enterra Insights: Some Thoughts About Disruptive Innovations | Designing  service | Scoop.it
Helge Tennø, a Digital Director at Dinamo AS in Oslo, Norway, recently penned an interesting blog in which he connected Kevin Kelly's thinking about technology with Clayton Christensen's thinking about disruptive innovation.
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Mark P's curator insight, September 1, 2013 4:59 PM

"By downplaying technology's role in shaping businesses and industries, companies make themselves vulnerable to emerging threats." 

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A New Emphasis on Design

A New Emphasis on Design | Designing  service | Scoop.it
Middlebury, like Berkeley and Stanford and other colleges across America know that "The ability to take intellectual risks, to think creatively, and to create new knowledge and thought are all-necessary for leaders to meet 21st-century challenges."...
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Capture Knowledge and Make Decisions Transparent in a Design Thinking Process

Capture Knowledge and Make Decisions Transparent in a Design Thinking Process | Designing  service | Scoop.it
In Design Thinking a huge amount of knowledge is produced in a very short time and a lot of decisions are made. As time goes by, the knowledge dissipates and it is no longer clear why certain decisions were made.
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Difference Between Social Media & Social Business - Can Your Business Touch Its Toes? | Marketing Nutz

Difference Between Social Media & Social Business - Can Your Business Touch Its Toes? | Marketing Nutz | Designing  service | Scoop.it
Social business is a journey, not a destination. It requires training, endurance, agility and teamwork. (Difference Between Social Media & Social Business – Can Your Business Touch Its Toes?
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Design Thinking, Innovation and Business Incubators: A Literature Review

Design Thinking, Innovation and Business Incubators: A Literature Review | Designing  service | Scoop.it
RT @cIRcle_UBC: #Design thinking, #innovation & #business incubators [http://t.co/38UUtV7vje]. #litreview #Sauder #SMEs #OTD #UBC @Innovati…
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Design thinking - your ticket out of the training ghetto?

Design thinking - your ticket out of the training ghetto? | Designing  service | Scoop.it
If your organisation is changing faster than your L&D team can adapt you risk becoming irrelevant. Don Taylor called this the "Training Ghetto" in his excellent post. I believe design thinking ...
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Business Intelligence – Marketing, Markets, and IT Service Management Requirements -

Business Intelligence – Marketing, Markets, and IT Service Management Requirements - | Designing  service | Scoop.it
Markets are becoming increasingly complex and clustered, with highly unpredictable competitors and ever shorter time-to-market for innovations. Today, companies are still responding in the classical way to these challenges, i.e.
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Rotman on Design: The Best on Design Thinking from Rotman Magazine: Amazon.ca: Roger Martin, Karen Christensen: Books

Rotman on Design: The Best on Design Thinking from Rotman Magazine

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Rotman on Design: The Best on Design Thinking from Rotman Magazine: Amazon.ca: Roger Martin, Karen Christensen: Books (RT @RotmanDsgnWrks: ROTMAN ON DESIGN: The best of design thinking from Rotman Magazine is out!
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8 Data Points about the Importance of Customer Experience | paulgillin.com

8 Data Points about the Importance of Customer Experience | paulgillin.com | Designing  service | Scoop.it
How much does the market reward companies that deliver excellent customer experience?
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The end of Moore's Law is more than just about physics

The end of Moore's Law is more than just about physics | Designing  service | Scoop.it
A DARPA director argues that the end of the Moore's Law could come about because of insurmountable economic challenges.
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What Would Happen If HR Had to Really Sell Their Services?

What Would Happen If HR Had to Really Sell Their Services? | Designing  service | Scoop.it
What if Human Resources had to sell their services to their customers, fulfill the promise, and be paid based upon results? How many HR teams would get passing grades from the executive …

Via HR Trend Institute
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Design Thinking Made Visible Project

Lead by Humantific CoFounders, GK VanPatter and Elizabeth Pastor, this project provides a glimpse into Humantific's ongoing Integrative Thinking Research Initiative that began ten years ago.
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Enterprise Design Thinking - part 1

Enterprise Design Thinking - part 1 | Designing  service | Scoop.it
A creative way of thinking is required to bring business architecture to its full potential. Just copying common practice of enterprise architecture doesn’t work. This would have been too simple be...
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Maximizing shareholder value: The goal that changed corporate America

Maximizing shareholder value: The goal that changed corporate America | Designing  service | Scoop.it
It used to be a given that the interests of companies and communities were closely aligned. But no more.
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Ori Brafman: How Chaos Can Benefit Your Workplace

Ori Brafman: How Chaos Can Benefit Your Workplace | Designing  service | Scoop.it

In this interview, Ori Brafman makes a case for why companies should embrace chaos, talks about how the US military befitted from it, how the millennial generation are making an impact, and how companies can best handle chaos.


Via Tania Kowritski
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Why sales is going inbound – and how to do the same with your sales strategy

Why sales is going inbound – and how to do the same with your sales strategy | Designing  service | Scoop.it
Pete Caputa is the VP of Sales at HubSpot, an inbound marketing software company that just announced a sales tool called Signals.



The sales world has changed dramatically over ...
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How can retailers use mobile to drive sales and improve their bottom line?

How can retailers use mobile to drive sales and improve their bottom line? | Designing  service | Scoop.it
Have you noticed that people take their smartphones everywhere? Try to have a conversation with your closest friends, and more likely than not, you will lose them at some point during the conversation, to their smartphone.
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Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity « A Software Insider's Point of View

Event Report: CRM Evolution 2013 – Seven Trends In The Return To Digital Business And Customer Centricity « A Software Insider's Point of View | Designing  service | Scoop.it
MyPOV: Customer Experience is stop gap. Customer Centricity must be won at the board room. This requires leadership http://t.co/D7IJ6Bwfe0
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5 Customer Service Myths You Can’t Fall For [In...

5 Customer Service Myths You Can’t Fall For [In... | Designing  service | Scoop.it
Not receiving complaints about customer service doesn’t always mean that you’re getting customer service right with your customers.Research shows that very few of your customers will actually voice their complaints to customer service.
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MediaPost Publications The Future Is Customer Experience Management 08/29/2013

MediaPost Publications The Future Is Customer Experience Management 08/29/2013 | Designing  service | Scoop.it
The Future Is Customer Experience Management - 08/29/2013 (MediaPost Publications The Future Is Customer Experience Management 08/29/2013 http://t.co/wnKHrOKT4S via @sharethis)...
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Customer Experience Designer | Mike Wittenstein | 5 Steps To A Better Customer Experience

Customer Experience Designer | Mike Wittenstein | 5 Steps To A Better Customer Experience | Designing  service | Scoop.it
5 Steps To A Better Customer Experience - Every brand is already offering their customers an experience through th... http://t.co/XhxBYrT9fx
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A Personal Story Of Change

A Personal Story Of Change | Designing  service | Scoop.it
http://www.youtube.com/watch?v=a8YnPKzCOOk&feature=c4-overview&list=UU1Pg1mAmcP0DYzrmMOD7Mow In the metaphor of change from the book Switch by Chip and Dan Heath, the elephant represents ho...
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How The Internet of Things Will Create a Smart World | #Smartcities

How The Internet of Things Will Create a Smart World | #Smartcities | Designing  service | Scoop.it
The Internet of Things refers to objects that can be uniquely identified via an IP-address and all of them are connected to the Internet.

Via judycurtis, spampoukidis, luiy, Pierre Levy, Edward Chenard
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luiy's curator insight, August 30, 2013 12:35 PM

The Internet of Things is an important trend within big data. Within a few years we will have to talk in Brontobytes when we discuss data coming from sensors in the smart world of the future. The Internet of Things refers to objects that can be uniquely identified via an IP-address and all of them are connected to the Internet. Objects (which can be anything from a car, to a chair or a bottle of soda) that are equipped with identifiers can be managed and inventoried by computers and algorithms. These objects contain sensors and the data theses sensors collect are shared with an Internet-like structure. All those devices connected to the internet will create a smart world that will change the way societies work. Libelium created market research document with 50 Sensor Applications for a Smarter World and they compiled all those sensor applications into one infographic

Proyecto Palantir's curator insight, September 30, 2013 5:33 AM

otro mas?