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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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The Art of Asking :: Lean Sales and Marketing thru Service Design ...

The Art of Asking :: Lean Sales and Marketing thru Service Design ... | Designing design thinking driven operations | Scoop.it
Lean Marketing and Lean Sales thru Lean Service Design and Design Thinking. The next step for a Lean Startup.
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Logical Breakpoints For Your Responsive Design | Smashing Magazine

Logical Breakpoints For Your Responsive Design | Smashing Magazine | Designing design thinking driven operations | Scoop.it
How classic typographic theory can help you determine the right logical breakpoints for your responsive website.

Via Terry Patterson
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Reducing Customer Effort – the hidden key to reducing customer churn in the retail industry

Reducing Customer Effort – the hidden key to reducing customer churn in the retail industry | Designing design thinking driven operations | Scoop.it
Reducing Customer Effort – the hidden key to reducing customer churn in the retail industry

Via beyondthearc
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POP UX! Legos Teach us About the Power of Near-Prefect User Experience | UX Magazine

POP UX! Legos Teach us About the Power of Near-Prefect User Experience | UX Magazine | Designing design thinking driven operations | Scoop.it
Does #Lego give us the building bricks for great #UX? http://t.co/UCZaUWKU5s
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UX Statistic : Vitamin T

UX Statistic : Vitamin T | Designing design thinking driven operations | Scoop.it
If your website doesn't show visitors any love, you're bound to hate your conversion rates. Win new customers, increase conversions and save development dollars through good UX.

Via Alexis Brantes
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Alexis Brantes's curator insight, March 1, 2013 7:29 AM
Testing with just 5 users can find85% of your site's problems
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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

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Nonprofits Need to Compete for Top Talent

Nonprofits Need to Compete for Top Talent | Designing design thinking driven operations | Scoop.it
Faced with a massive talent shortfall, the sector needs to change its hiring and retention tactics.
Fred Zimny's insight:

So true: with an agile and designers mindset

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Designing the Intangible: an Introduction to Service Design | Service Design Thinking

Designing the Intangible: an Introduction to Service Design | Service Design Thinking | Designing design thinking driven operations | Scoop.it
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Webcast: Service Design: Designing cross-channel service experiences

Webcast: Service Design: Designing cross-channel service experiences | Designing design thinking driven operations | Scoop.it
Duration: Approximately 60 minutes. Cost: Free We'll start with a brief introduction to Service Design and cover a case study from an insurance company to demonstrate its key service design ideas...
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Text Analytics: The Next Big Wave of Customer Intelligence - Strategy Speaks: a Peppers and Rogers Blog

Text Analytics: The Next Big Wave of Customer Intelligence - Strategy Speaks: a Peppers and Rogers Blog | Designing design thinking driven operations | Scoop.it
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Are retail shops an endangered species? | NEXT Berlin

Are retail shops an endangered species? | NEXT Berlin | Designing design thinking driven operations | Scoop.it
Marc Andreessen has predicted the death of traditional retail. That looks ludicrous in 2013, but how will the world look in 2025? (Is traditional high street retail doomed?
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The Shape of Green : Aesthetics, Ecology and Design

The Shape of Green : Aesthetics, Ecology and Design | Designing design thinking driven operations | Scoop.it
Excited to check out this book - useful for thinking about plating? http://t.co/Kn6onEIbEx HT: http://t.co/DsbC7UDiVi #green #design #beauty
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Forrester: Chief Customer Officers key to "orchestrate" customer ...

Forrester: Chief Customer Officers key to "orchestrate" customer ... | Designing design thinking driven operations | Scoop.it
Simple: the CCO is the leadership position to help a company progress on its customer-centric journey. And now, back to the report... Hagan writes that one key CCO responsibility is "orchestrating" experiences.
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Wrapped up in a Book: The Role of Emotional Engagement in Reading -- & Storytelling!

Wrapped up in a Book: The Role of Emotional Engagement in Reading -- & Storytelling! | Designing design thinking driven operations | Scoop.it

Via Karen Dietz
Fred Zimny's insight:

It contributes to your eq.

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Karen Dietz's comment, March 2, 2013 3:42 PM
I agreed Fred. And yes Miklos, I love it when what we know to be true is validated by research.
Kala's comment, March 4, 2013 10:08 AM
A big thank you for your overall curation work about storytelling! You are the very first one I see doing it so "intelligently", with real added-value :)
Karen Dietz's comment, March 5, 2013 1:26 PM
Thank you so much Kala! You have made my day :)
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Improving User Experience in Manuals | UX Magazine

Improving User Experience in Manuals | UX Magazine | Designing design thinking driven operations | Scoop.it

Let’s look at the most common difficulties faced by technical writers, and how to best deal with them to improve the user experience of manuals.

 


Via Mario K. Sakata
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Snook's designing in the public sector

SNOOK DESIGNING IN THE PUBLIC SECTOR- making the case for do tanks - SARAH DRUMMOND Canberra
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A Company Perspective on What Makes Good Customer Experiences

A Company Perspective on What Makes Good Customer Experiences | Designing design thinking driven operations | Scoop.it
Innovation is dead. Lucky for us, it can be reborn. Or so says Christine Crandell. She’s a B2B strategy, marketing and transformation expert who helps CEOs, CMOs, CROs, COOs and investors accelerate revenue growth.
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Do you dare to dream?

Since our childhood we all know how to dream. Asleep and awake. Thanks to the power of our imagination we believe we are capable of achieving anything we can dream of. However, as we grow older we lose this wonderful ability we'll later need to be creative, to innovate, to change our lives and to transform our organizations. We invite you to dare to dream again, to challenge your comfort zone, and to enjoy the pleasure of turning your dreams into reality.
Do you dare to dream?


Via Ariana Amorim, Adela Iepure, ACC, David Hain
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Rescooped by Fred Zimny from Strategic Planning for growth
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Strategic Planning - vital for any business

Strategic Planning - vital for any business | Designing design thinking driven operations | Scoop.it

Strategic planning is a vital undertaking for any organization. Most successful organizations have a comprehensive method of strategic planning that is revised periodically.

 

The interval between planning sessions has diminished over the past few years. The interval used to be about five years. These days, it’s closer to 2 years in many organizations. As a rule, the more the organization is impacted by technological developments, the shorter the interval. These days, with the global and national economic system as uncertain as it is, strategic planning is more difficult, but more important, than ever.

 

Plans do not always succeed in their execution. There are a variety of reasons for this, but most fall into the following categories:

 

1. Lack of motivation and personal ownership

2. Poor communication

3. Idea behind the plan is too vague

4. Passive management

5. No/poor Leadership

 

For a plan to succeed, there needs to be a connection with the real world, not just an idealized vision. The real world includes (among others) items such as:

 

~ Technology

~ Customer expectations

~ Employees

~ Resources

~ Local and national Economy

~ Demographics


Via paulgreen
Fred Zimny's insight:

And your business is also professional and personal goals

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Gilles Fontaine's curator insight, March 5, 2013 6:55 PM

Are you too busy to plan?

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Four Steps For Optimizing Customer Service Operations | Forrester ...

Four Steps For Optimizing Customer Service Operations | Forrester ... | Designing design thinking driven operations | Scoop.it
Customers want efficient, effortless service from the touchpoint and communication channel of their choice. They want to receive accurate, relevant, and complete answers to their questions upon first contact with a company.
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The 3 Rules Of Innovation: Location, Location, Location

The 3 Rules Of Innovation: Location, Location, Location | Designing design thinking driven operations | Scoop.it
It’s been two years since a group of 21 scientists from MIT announced the creation of Production in the Innovation Economy (better known by the delicious acronym PIE), an initiative designed to reveal how manufacturing and innovation relate to each...
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No Business is Too Big to Fail or Too Small to Succeed – Sobering stats on business failures - Brian Solis

No Business is Too Big to Fail or Too Small to Succeed – Sobering stats on business failures - Brian Solis | Designing design thinking driven operations | Scoop.it
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rosiemedia's curator insight, March 1, 2013 8:20 AM

Failures can happen at any level and usually do.  Small businesses have the edge for being agile, but only if they listen and respond.

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For Happier Employees, Learn To Give More Gratitude Than "Thx"

For Happier Employees, Learn To Give More Gratitude Than "Thx" | Designing design thinking driven operations | Scoop.it
Do you suffer from Gratitude Deficit Disorder?
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What is the role of design in creating a better world?

http://autodesk.com Design visionaries Mickey McManus, Eve Blossom, Christine Furstoss, Peter Diamandis, and 3D printing enthusiest Schuyler St. Leger give t... (Design thinking is the path to the future of our dreams....
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Creating diverse teams means more than bringing ... - Design Thinking

Creating diverse teams means more than bringing ... - Design Thinking | Designing design thinking driven operations | Scoop.it
Here at Empathy, we have recently been teaching design thinking to year thirteen (17/18 year old) students from two Wellington schools. As part of their NCEA Level 3 business class our year 13 students have been tasked ...
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