Designing services
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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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Multiple Customer-Service Channels Help Raise Satisfaction

Multiple Customer-Service Channels Help Raise Satisfaction | Designing  services | Scoop.it

A new Aspect Software study has found that many companies are still lacking when it comes to customer service satisfaction.

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'Networked minds' require fundamentally new kind of economics

'Networked minds' require fundamentally new kind of economics | Designing  services | Scoop.it
In their computer simulations of human evolution, scientists have discovered the emergence of the “homo socialis” with “other-regarding” preferences.
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Ivon Prefontaine's curator insight, March 25, 2013 2:18 PM

This is a provacative way of understanding networks.

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Customer Engagement Starts First With Employee Engagement

Customer Engagement Starts First With Employee Engagement | Designing  services | Scoop.it
Engaging the customer has firmly become part of buzzword soup. Sadly, when that happens little is actually done to achieve the thing it originally meant. However, in this case you can avoid that fr...
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The Return of the Monopoly: An Infographic

The Return of the Monopoly: An Infographic | Designing  services | Scoop.it
More mergers, fewer players. Is this the end of competitive capitalism? (Infographic: The Return of the Monopoly http://t.co/LC0mkFZVVM)
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What’s NEXT? Cool ideas and stark warnings from the internet | NEXT Berlin

What’s NEXT? Cool ideas and stark warnings from the internet | NEXT Berlin | Designing  services | Scoop.it
Five interesting and challenging reads from around the internet - working and designing on mobile, and why our brains are our enemies, sometimes…
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Present Shock: When Everything Happens Now: Douglas Rushkoff: Amazon.com: Kindle Store

Present Shock: When Everything Happens Now: Douglas Rushkoff: Amazon.com: Kindle Store (I’m wearing out my finger Kindle-highlighting Present Shock: When Everything Happens Now http://t.co/YlO6MAMcPI...
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Design Thinking Crash Course, via faberNovel and Stanford D.School

Design Thinking Crash Course, via faberNovel and Stanford D.School | Designing  services | Scoop.it
About This Class
Design Thinking is a process to solve problems and discover new opportunities, popularized by the D.School at Stanford and the design firm IDEO.
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Jorg Pareigis' thesis customer experiences of resource integration....

It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is diff
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How a Shopping Cart Transformed the Way We Work: “User Centric & Employee Driven” | Management Innovation eXchange

How a Shopping Cart Transformed the Way We Work: “User Centric & Employee Driven” | Management Innovation eXchange | Designing  services | Scoop.it
Culture, UX, Design thinking and how to Transform your work approach : http://t.co/dPaommVNYP #ux (via @xavier_colomes)
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RBTE: In-store retail fights back | News | Retail Technology

RBTE: In-store retail fights back | News | Retail Technology | Designing  services | Scoop.it
UK trade show showcases footfall tracking, assisted sales and queue-busting technologies to maximise the value of physical retail investments, writes Miya Knights (Retailers must bring online capabilities instore to engage the customer experience...
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Big Data vs. Business Intelligence vs. Customer Intelligence | Videos | Lattice Engines

Pioneer Big Data analytics for sales, marketing & business intelligence platform provider using predictive analytics (Big Data vs. Business Intelligence vs.
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Value Creating Service Systems: From Service Systems to Digital Lives

Value Creating Service Systems: From Service Systems to Digital Lives | Designing  services | Scoop.it
New blogpost on my blog after a long hiatus http://t.co/LI5UgfD8jl
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Alteryx 8.5 and the Data Artisan: Focusing on the User Experience of the "New ... - Smart Data Collective

Alteryx 8.5 and the Data Artisan: Focusing on the User Experience of the "New ... - Smart Data Collective | Designing  services | Scoop.it
Alteryx 8.5 and the Data Artisan: Focusing on the User Experience of the "New ...
Smart Data Collective
The goal is to provide an easier, more intuitive user experience.

Via Michael Allenberg
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Michael Allenberg's curator insight, March 25, 2013 8:39 AM

It is time to start considering the User Experience of Big Data AND the User Experience CONSUMPTION of Big Data quickly...

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Welcome to the new economy built on sharing

Welcome to the new economy built on sharing | Designing  services | Scoop.it
In the (The featured on @CBSSunday Morning, that's what you call mainstream: http://t.co/F3gUmT50mo #SharingEconomy #collcons via @Shareable)
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Improved Usability

Improved Usability | Designing  services | Scoop.it
“UX principles of good self-service design, part 2”, by @richarddouglass http://t.co/UmybyEkWzL
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5 Lessons in Learning and Leadership - Forbes

5 Lessons in Learning and Leadership - Forbes | Designing  services | Scoop.it
Here in the Boston, Cambridge we are lucky, there’s a college around every corner. Harvard, M.I.T., Wellesley, Boston University, the list goes on and on.
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Bringing design thinking into your business. By Jeanne Liedtka ...

Bringing design thinking into your business. By Jeanne Liedtka ... | Designing  services | Scoop.it
By Jeanne Liedtka. Many of us who have studied (and lived in) organizations see design thinking as just another problem solving approach that can add value to any manager's tool kit. It may sound mysterious and fuzzy, but it ...
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Working week starter: 9 Ways Being Nice At Work Is Holding You Back - Forbes

Working week starter: 9 Ways Being Nice At Work Is Holding You Back - Forbes | Designing  services | Scoop.it
There's a difference between being pleasant and going unnoticed. Find out how to tell the difference.
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Watch "Design Thinking -- Maximizing Your Students' Creative Talent: Co Barry at TEDxDenverTeachers" Video at TEDxTalks

Watch "Design Thinking -- Maximizing Your Students' Creative Talent: Co Barry at TEDxDenverTeachers" Video at TEDxTalks | Designing  services | Scoop.it
Design Thinking is a powerful approach to problem solving and supports schools in moving toward a more hands-and minds-on, challenge-based curriculum. Learn ... (#DesignThinking - Maximizing Your Students' Creative Talent.
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How Mobile-Based Engagement Is At the Heart of the Customer Company

How Mobile-Based Engagement Is At the Heart of the Customer Company | Designing  services | Scoop.it
Nasi Jazayeri is Executive Vice President and General Manager of Salesforce Chatter “There is only one boss: the customer.
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The Human Factor: BT's Design Thinking and Business Design in the early 1990s

The Human Factor: BT's Design Thinking and Business Design in the early 1990s | Designing  services | Scoop.it
BT Group has had an interesting history in the UK. In 1912, the British General Post Office was given the monopoly to build the UK's telecoms infrastructure. British Telecom was formed in 1980, and...
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HBS Cases: LEGO — HBS Working Knowledge

HBS Cases: LEGO — HBS Working Knowledge | Designing  services | Scoop.it
LEGO toys have captivated children and their parents for 80 years. But managing the enterprise has not always been fun and games. Professor Stefan H. Thomke explains the lessons behind a new case on the company.
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BCG - Expertise & Impact Distribution 2020: The Next Big Journey for Retail Banks

BCG - Expertise & Impact Distribution 2020: The Next Big Journey for Retail Banks | Designing  services | Scoop.it
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Leadership Academy & Network Session on Customer Experience

Leadership Academy & Network Session on Customer Experience | Designing  services | Scoop.it
Leadership Academy & Network Session on Customer Experience We host a Leadership Academy & Leadership Network session on WOW Customer Experience, January 17, 2013. For more inspiration on W...
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