Designing services
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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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The Path to Customer Service Success: How to Get There

The Path to Customer Service Success: How to Get There | Designing  services | Scoop.it
A great customer experience can be a differentiator in the marketplace and propel business success, but it can be difficult to know where to start!
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Merging book stores and ebooks — Adventures in Consumer Technology

Merging book stores and ebooks — Adventures in Consumer Technology | Designing  services | Scoop.it
I love bookstores.
I love them for their curation. I particularly love how smaller bookstores have
a fantastic selection.
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Are Social Employees The Future of Marketing? | B2B Marketing Insider

Are Social Employees The Future of Marketing? | B2B Marketing Insider | Designing  services | Scoop.it
As the discussion around social media evolves to social business, the social employee is becoming more and more important to the future of marketing...
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Mobile Now! Why You Are Already Losing If Your Site is Not Mobile Friendly [Infographic]

Mobile Now! Why You Are Already Losing If Your Site is Not Mobile Friendly [Infographic] | Designing  services | Scoop.it
Opportunities for mobile-friendly sites are growing larger every day. As of 2012, mobile traffic alone makes up 10% of all Internet use the world over

Via Brian Yanish - MarketingHits.com, Jesús Hernández, John van den Brink
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Jeff Domansky's curator insight, April 1, 2013 6:10 PM

Good motivation for mobile...

John van den Brink's curator insight, April 2, 2013 11:27 AM

You're losing customers when you're website isn't mobile friendly!! Check this great Infographic and get moving!

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IBM's paper Digital Darwinism (registration required)

IBM's paper Digital Darwinism (registration required) | Designing  services | Scoop.it
Digital Darwinism signup
Fred Zimny's insight:

Whether is it generation C or Y,their arrival at the workplace will be disruptive

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Designlab©: A Design Thinking Workshop in KL, Malaysia - Design Thinking Network

Designlab©: A Design Thinking Workshop in KL, Malaysia - Design Thinking Network | Designing  services | Scoop.it
We are organizing the one of the leading edge Design Thinking Programme in Kuala Lumpur, Malaysia.  If you're interested to join us, click here for more info… (Designlab©: A Design Thinking Workshop in KL, Malaysia
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Your Customer Service Relationship Management | Sales Technology

Your Customer Service Relationship Management | Sales Technology | Designing  services | Scoop.it
Laying a solid foundation for good customer service relationship management is essential. (Good customer service relationship management is essential for any business regardless of the size.
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No Fooling Customers, They Want Service Issues Resolved on a First-Time Basis | Research with Results: a blog from the Aberdeen Group

No Fooling Customers, They Want Service Issues Resolved on a First-Time Basis | Research with Results: a blog from the Aberdeen Group | Designing  services | Scoop.it
There are numerous internet gags making the rounds to celebrate or mark April Fool’s Day.� A few of interest (Google Nose, Twitter charging for vowels, (No Fooling Customers, They Want Service Issues Resolved on a First-Time Basis
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Marketing takes over IT, sales takes over marketing - Chief Marketing Technologist

Marketing takes over IT, sales takes over marketing - Chief Marketing Technologist | Designing  services | Scoop.it
The start of this new quarter has proven to be a tipping point.
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Five routes to more innovative problem solving - McKinsey Quarterly - Strategy - Strategic Thinking

Five routes to more innovative problem solving - McKinsey Quarterly - Strategy - Strategic Thinking | Designing  services | Scoop.it
Tricky problems must be shaped before they can be solved. To start that process, and stimulate novel thinking, leaders should look through multiple lenses. A McKinsey Quarterly Strategy article. (What's a Flexon?
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Why Generosity Is the Most Powerful Networking Tool

Why Generosity Is the Most Powerful Networking Tool | Designing  services | Scoop.it
A Skimmer's Guide to Give and Take: A Revolutionary Approach to Success , by Adam Grant.
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Web Content Management and the Digital Experience

Web Content Management and the Digital Experience | Designing  services | Scoop.it
Web Content Management, WCM, digital experience, digital experience management, Web content management software (Web Content Management: Vital (and Sexy) Tools for Digital Customer Experience http://t.co/npck8paIjP...
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Design thinking and innovation big guns coming to agIdeas 2013

Design thinking and innovation big guns coming to agIdeas 2013 | Designing  services | Scoop.it
Business masterminds Dan Formosa (Smart Design USA founding member) and John Barratt (president and CEO of global industrial design consultancy Teague) are heading to Melbourne, as part of agIdeas International Design Week.
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Report: The Modern Marketer, Real vs Ideal

Report: The Modern Marketer, Real vs Ideal | Designing  services | Scoop.it
Eloqua has released a new report that looks at the "modern" marketer. Despite adopting a more social and digital approach to marketing, these individuals still have a lot to learn in order to reach their "ideal" goal..
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Our internet is a fragile thing | NEXT Berlin

Our internet is a fragile thing | NEXT Berlin | Designing  services | Scoop.it
There's a lurking hidden dragon in the internet: our connectivity is more fragile than we are aware of, much of the time. A single person can deny a country internet access, and the minerals to build our phones are running out.
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Lessons In Disrupting The Status Quo In Handy Visual Form

Lessons In Disrupting The Status Quo In Handy Visual Form | Designing  services | Scoop.it
Beautiful Trouble: A Toolbox for Revolution is an anthology of creative activism that has animated movements like Occupy Wall Street and Reclaim the Streets.
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Journey To The Center Of Design

Keynote: Journey to the Center of Design (I gave this at the IA Summit in 2008 and SxSW in 2009. The recording is from the IA Summit.) Jared Spool Saturday Apri

Via Mario K. Sakata, yannick grenzinger
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Not recent, but still very decent

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Mario K. Sakata's comment, April 6, 2013 3:08 AM
Indeed, need to learn from the past.
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The Hidden Biases in Big Data

The Hidden Biases in Big Data | Designing  services | Scoop.it
Blindly trusting it can lead you to the wrong conclusions. (The Hidden Biases in Big Data - Blindly trusting it can lead you to the wrong conclusions.
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Integrated Customer Service Leadership

Integrated Customer Service Leadership | Designing  services | Scoop.it
Excellence in Customer Service is a key driver of business success. It is a primary output for driving profit and growth for any organisation, not only on a micro level, but also on a macro level. ...
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Culture trumps strategy and principles beat rules. A book review of WYGG « 9 INCH MARKETING

Culture trumps strategy and principles beat rules. A book review of WYGG « 9 INCH MARKETING | Designing  services | Scoop.it
Culture trumps strategy and principles beat rules. A book review of #WYGG « @9inchmarketing http://t.co/RqShQFdaDk #culture #empexp
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Are You The Disrupter or the Disrupted?

Are You The Disrupter or the Disrupted? | Designing  services | Scoop.it
Thanks to advances in processing power, storage, and bandwidth, our devices are getting exponentially smarter each year.
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Survival Is Not Enough

Survival Is Not Enough | Designing  services | Scoop.it
Just in case you weren't paying attention: We live in turbulent times. In five months, Napster went from having 1 million to 10 million users. Eleven months later, it had 80 million users -- the most successful technology introduction of all time.
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3 Creative Ways to Energize Your Staff [VIDEO]

3 Creative Ways to Energize Your Staff [VIDEO] | Designing  services | Scoop.it
JJ Ramberg, the entrepreneur and host of MSNBC's Your Business , knows how you can keep your employees enthusiastic throughout the day.
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E-Commerce Companies Bypass Middlemen to Build Premium Brand

E-Commerce Companies Bypass Middlemen to Build Premium Brand | Designing  services | Scoop.it
E-commerce companies that make everything from bedding to eyeglasses are trying to build premium brands at discount prices by cutting out middlemen and going directly to manufacturers.
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Emerald | Journal of Service Management | Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media | Consumer Behaviour on the web

Emerald | Journal of Service Management | Value Fusion: The Blending of Consumer and Firm Value in the Distinct Context of Mobile Technologies and Social Media | Consumer Behaviour on the web | Designing  services | Scoop.it
Purpose - In this article, we introduce the concept of Value Fusion to describe how value can emerge from the use of mobile, networked technology by consumers, firms, and entities such as non-consumers, a firm’s competitors, and others...
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