Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Back to Basics: Start With A Social Media Plan

Back to Basics: Start With A Social Media Plan | Designing  service | Scoop.it
We're getting back to basics with these six tips to help you create an effective and successful social media plan. (RT @collectivess : Back To Basics: Start With A Plan!
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Transform the Conversation, in Three Words

Transform the Conversation, in Three Words | Designing  service | Scoop.it
How do you know if your branding is effective? Transform the conversation, both online and in person, in just three words.
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Super Customer Experience: 5 Immediate No Cost Improvements #custserv - Kate Nasser

Super Customer Experience: 5 Immediate No Cost Improvements #custserv - Kate Nasser | Designing  service | Scoop.it
Super customer experience is not as complex as you think. These 5 no cost immediate improvements make it easy & memorable. From The People-Skills Coach™.
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What Gen Y Needs to Know to Become Leaders

What Gen Y Needs to Know to Become Leaders | Designing  service | Scoop.it

Generation Y are now starting to infiltrate management ranks. They need advice about how to adapt to their new roles and, perhaps, rewrite the rules of management to fit their ways.


Via Kenneth Mikkelsen, Rim Riahi, David Hain
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Scott Span, MSOD's curator insight, August 14, 2013 10:37 AM

Feedback and coaching at all levels is needed...

AlGonzalezinfo's comment, August 14, 2013 1:03 PM
Absolutely Scott. I remember when I used to think my gen was the best thing since sliced bread, now I have to remind myself my gen does not know it all :)
Garth Sanginiti's curator insight, August 14, 2013 8:48 PM

While there are many qualities that distinguish millennials from other generations, "One of the key things to remember, he [the author] said, is that millennials are highly collaborative."  However, collaborative doesn't mean they are skilled at communicating, at least outside of today's common social media forums.  Generation Y also appreciates transparency.  Good points to consider in today's blended workforce.

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Competition is rapidly changing college | University Business Magazine

Competition is rapidly changing college | University Business Magazine | Designing  service | Scoop.it
News, Articles and Community for higher education decision makers. Magazine published monthly, with daily news and blogs and online content. Archives available.
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A New Perspective on Service Design, Knowledge Economics and... Hair Salons!?

A New Perspective on Service Design, Knowledge Economics and... Hair Salons!? | Designing  service | Scoop.it
Imagine you move to a new city and after some time you decide to have your hair cut or get a new hairstyle. For some people, this would be a frightening thought.
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Aberdeen Group Publishes Customer Experience and Service Management Research

Aberdeen Group Publishes Customer Experience and Service Management Research | Designing  service | Scoop.it
BOSTON, MA--(Marketwired - Aug 13, 2013) - Aberdeen Group, a Harte-Hanks Company (NYSE: HHS), today announced the publication of two new research reports and a webinar from Omer Minkara, Senior Research Analyst for its Customer Experience and...
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Bank Marketing Strategy: Rethinking the Multichannel Banking Experience

Bank Marketing Strategy: Rethinking the Multichannel Banking Experience | Designing  service | Scoop.it
Refining The Multichannel Banking Experience http://t.co/mgmcFJSUSg @nsturgill @CEBTowerGroup
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Client Relationships and the Multi-Device Web

Client Relationships and the Multi-Device Web | Designing  service | Scoop.it
When you step into the room with a client, you are a visitor from the future. You, web professional, spend your days immersed in the new paradigms of the multi-device web.

Via Mario K. Sakata
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Social innovation ‘for profit’

Social innovation ‘for profit’ | Designing  service | Scoop.it
Growing interest in socially focused businesses helps progress

Via Anneliza Humlen
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The first cracks in Facebook’s wall | NEXT Berlin

The first cracks in Facebook’s wall | NEXT Berlin | Designing  service | Scoop.it
Facebook has been the unassailable giant in the social networking space. But teenagers are ignoring it - is this the first step in its fall?
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How to Get the Most from Digital Customer Experience Investments | UX Magazine

How to Get the Most from Digital Customer Experience Investments | UX Magazine | Designing  service | Scoop.it
How to Get the Most from Digital Customer Experience Investments via @uxmag http://t.co/Y3vw03smab
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Online Customer Experience Still Easier to Unde...

Online Customer Experience Still Easier to Unde... | Designing  service | Scoop.it
It's easier to understand the online customer's experience than the mobile customer's, say e-commerce executives responding to a survey from Econsultancy and IBM Tealeaf (RT @tealeaf: Online Customer Experience Still Easier to Understand Than...
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Creating Distinction in a Competitive Marketplace | 8020 Blog

Creating Distinction in a Competitive Marketplace | 8020 Blog | Designing  service | Scoop.it
RT @scottmckain @Shareaholic : Creating Distinction in a Competitive Marketplace - http://t.co/sXZxeSSbuL
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It Takes 2 to Tango – Stepping to the Dance of Collaboration | The 7 Graces of Marketing - ethical marketing for social entrepreneurs

It Takes 2 to Tango – Stepping to the Dance of Collaboration | The 7 Graces of Marketing - ethical marketing for social entrepreneurs | Designing  service | Scoop.it
Guest blogger Nancy V Goodyear discusses the keys to forming great collaborative projects, and what the Argentine Tango can teach us about creating together.
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Cities turn to creative placemaking to revitalize neighborhoods

Cities turn to creative placemaking to revitalize neighborhoods | Designing  service | Scoop.it
Cities across North America are relying on the arts to create more vibrant spaces, hoping to boost local economies and drive foot traffic to dormant areas.

Via Anneliza Humlen
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Looks Matter: Attracting Customers with Infographics

Looks Matter: Attracting Customers with Infographics | Designing  service | Scoop.it

You want to attract the right business matches to drive profitable relationships, and our graphic shares data exploring how branded infographics can help.


Via Aldo Brunello
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Top B2B Content Marketing Trends in 2013

Top B2B Content Marketing Trends in 2013 | Designing  service | Scoop.it
Content - The popularity of whitepapers as a B2B content marketing format is declining in relation to more interactive, easily digestible formats such as video, according to a recent survey.
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Popular Design Thinking Books

Popular Design Thinking Books | Designing  service | Scoop.it
Books shelved as design-thinking: Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation by Tim Brown, The Design of Busi...
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Why Our User Experience Should Be Determined by Data - Business 2 Community

Why Our User Experience Should Be Determined by Data - Business 2 Community | Designing  service | Scoop.it
#Setting4Success Why Our User Experience Should Be Determined by Data http://t.co/fCnu4j8RNm #SocialMedia #News
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THE SOCIAL SELLING MANIFESTO - Sales Performance Optimization & Solution Selling - Solution Selling® Blog

THE SOCIAL SELLING MANIFESTO - Sales Performance Optimization & Solution Selling - Solution Selling® Blog | Designing  service | Scoop.it

 

The Social Selling Manifesto

At Sales Performance International, we are passionate about the emerging practice of Social Selling. Combined with a solid sales process, the strategic use of social media can dramatically improve the efforts of professional sellers—from more accurate prospecting efforts to overcoming objections, shortening sales cycles and developing deeper relationships with clients.

 


Via Anita Windisman
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Anita Windisman's curator insight, August 13, 2013 5:35 PM

Thanks for sharing this infographic, Brandon Uttley!

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Innovation Starvation: Why Marketing Fails via MediaPost Publications

Innovation Starvation: Why Marketing Fails  via MediaPost Publications | Designing  service | Scoop.it

Mighty marketers like Coca-Cola may use disciplined budgeting to fund marketing innovation, but most companies don’t. A new analysis from Forrester reveals that only 11% of marketers have an established budget for experimentation. And when it comes to figuring out return on investment for new programs, most rely on guesswork: While 95% say they believe their innovations pay off, only 27% actively review those programs



Via Anneliza Humlen
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UK Design Council Urges Businesses to Embrace the Value of Design

UK Design Council Urges Businesses to Embrace the Value of Design | Designing  service | Scoop.it
Thought Leadership and the Business Value of Design Following the release of a UK Government research report into the value of design to the UK economy, the UK Design Council welcomed the findings ...
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John Rudkin's curator insight, August 13, 2013 2:45 PM

Oh, please please bring back the values that could switch British Industry back on.  It s NEVER too late!

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An infographic look at disruptive technology in the field of...

An infographic look at disruptive technology in the field of... | Designing  service | Scoop.it
An infographic look at disruptive technology in the field of health.
futurescope:
8 Disruptive Health and Fitness Technologies
From MeMD:
From online doctor visits to space-age physical exam scan... (An infographic look at disruptive technology in...
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Know the actors and factors in your customers’ world - Livework

Know the actors and factors in your customers’ world - Livework | Designing  service | Scoop.it
The success of a new service is dependent on an organisation’s ability to recognise the complexity of people’s lives. A customer considering a new service proposition is influenced by a complicated web of variables.
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