Designing service
328.4K views | +12 today
Follow
Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Lisa Bodell: An interview by Bob Morris

Lisa Bodell: An interview by Bob Morris | Designing  service | Scoop.it
Bodell A globally recognized innovation leader and futurist, Lisa Bodell founded futurethink in 2003 to provide a simple approach to the otherwise complicated topic of innovation. Working with leading brands such as ...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Are you a mover, perceiver, stimulator or adaptor? A new map of how the brain works

Are you a mover, perceiver, stimulator or adaptor? A new map of how the brain works | Designing  service | Scoop.it
Forget dated ideas about the left and right hemispheres. New research provides a more nuanced view of how we plan our lives and experience the world. Which cognitive mode best describes you? (Perceiver.
more...
No comment yet.
Rescooped by Fred Zimny from positive feedback
Scoop.it!

Superior Customer Experience: Feedback Fluency Part II #custserv #cx - Kate Nasser

Superior Customer Experience: Feedback Fluency Part II #custserv #cx - Kate Nasser | Designing  service | Scoop.it
Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.

Via frstrated
more...
No comment yet.
Rescooped by Fred Zimny from Data driven marketing and customer experiences
Scoop.it!

Big Data and MDM altogether ; the winning assocation

Enterprises are faced by information overload. Big data appears as an opportunity, but has no relevance until enterprises can put it in context of their activit

Via Jean-Michel Franco
more...
Jean-Michel Franco's curator insight, October 20, 2013 11:42 AM

Big Data meets information management : what does it mean ? Here are my thoughts on this topic. This is a presentation (in english) that was made for  Business & Decision Group event with Information Builders

See also the french version : http://fr.slideshare.net/jmfranco/ibi-bigdata-mdm0710v2

Scooped by Fred Zimny
Scoop.it!

Trends: Real World Lessons In Optimizing The Customer Service Experience From Kana Connect « A Software Insider's Point of View

Trends: Real World Lessons In Optimizing The Customer Service Experience From Kana Connect « A Software Insider's Point of View | Designing  service | Scoop.it
Trends: Real World Lessons In Optimizing The Customer Service Experience From #KanaConnect #custexp #custserv #CMO http://t.co/9skAdn5Abh
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Resilient Tribe: Designing Leadership For Complexity

The Resilient Tribe: Designing Leadership For Complexity | Designing  service | Scoop.it
Individuals, organizations and networks are living with unprecedented social complexity requiring more attention than ever on fostering resiliency at all levels to not only thrive, but survive. Not...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Real-Time Analytics Is Driving The Future Of Cu...

Real-Time Analytics Is Driving The Future Of Cu... | Designing  service | Scoop.it
Technology-driven innovation is defining the future of business. But how does that manifest itself in the future of customer experience?
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Users Know: Stop Making Users Explore

Users Know: Stop Making Users Explore | Designing  service | Scoop.it
"Nobody cares about your product. Fundamentally, what users care about is themselves." -@lauraklein http://t.co/d2b5dTwSDm
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Platform Economics

Platform Economics | Designing  service | Scoop.it
RT @sanguit: Everything you wanted to know about network effects startups. http://t.co/Y3vE5Xf2KU
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Sketchnote Guide to the Service Experience Conference [October 3-4, 2013 in SF, CA]

This Sketchnote Guide has sketchnotes of all the talks presented at Adaptive Path’s Service Experience Conference 2013.

The design of services, products and experiences that bridge channels and touchpoints is complex and fascinating.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Getting away from Cost Vs. Quality mindset in customer service department | Mentors Guild

Getting away from Cost Vs. Quality mindset in customer service department | Mentors Guild | Designing  service | Scoop.it
Expert guidance for business owners and high-potential professionals (#leadership Get away from COST Vs.
more...
No comment yet.
Rescooped by Fred Zimny from UUSI
Scoop.it!

Why Good People Can't Find Jobs -- What You're Up Against - Vault: Blog

Why Good People Can't Find Jobs -- What You're Up Against - Vault: Blog | Designing  service | Scoop.it

There's a serous disconnect between companies and potential employees in the United States—one that may be holding our entire economy back. And, contrary to the conventional wisdom, it's a problem that has been caused—and can only be cured by—companies. So says Peter Cappelli in his 2012 book Why Good People Can't Get Jobs. In Cappelli's view of the state of the modern employment landscape, there are several issues preventing companies from finding the talent they need—and none of them are related to the conventional cries from businesses and the media about a lack of talent in the pool, or the failure of the American education system to turn out people with appropriate skills.


Via Martin Gysler, ronald scherpenisse
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Creative Disciplines that Guide Design Thinking | Amplify | Business Innovation and Thought Leadership

The Creative Disciplines that Guide Design Thinking | Amplify | Business Innovation and Thought Leadership | Designing  service | Scoop.it
The Creative Disciplines that Guide Design Thinking http://t.co/dcTKKIbAZq via @AmplifyFest
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

As the underlying tech becomes a commodity, design emerges as the answer

As the underlying tech becomes a commodity, design emerges as the answer | Designing  service | Scoop.it
There’s a design-centric shift happening in the tech sector. Find out what’s it all about at our experience design conference RoadMap Nov. 5th and 6th in San Francisco.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

10 interesting digital marketing stats we've seen this week

10 interesting digital marketing stats we've seen this week | Designing  service | Scoop.it
Here are some of the most interesting digital marketing statistics we've seen this week. (10 interesting digital marketing stats.
more...
No comment yet.
Rescooped by Fred Zimny from iNNOV8
Scoop.it!

What will Virgin look like in 2050?

What will Virgin look like in 2050? | Designing  service | Scoop.it
A Virgin Zeppelin business, a Universal Carbon Tax, robots, and a solar revolution. What will Virgin and our world be like in 2050? ("Ever tried. Ever failed. No matter. Try again. Fail again.

Via Pekka Puhakka, Johan Sundström
more...
No comment yet.
Rescooped by Fred Zimny from Entrepreneurship, Innovation
Scoop.it!

Mobile Is The Future Of Payments — Here's Why There's Virtually No Ceiling To The Opportunity

Mobile Is The Future Of Payments — Here's Why There's Virtually No Ceiling To The Opportunity | Designing  service | Scoop.it
Smartphones and tablets are increasingly at the center of payments and commerce.

Via Marylene Delbourg-Delphis
more...
Marc Kneepkens's curator insight, October 22, 2013 8:28 AM

Payment solutions is becoming big. Keep an eye on it, and on where your career is going in the mobile sector.

Scooped by Fred Zimny
Scoop.it!

The Rise of the Platform: A seismic shift in business models : Platform Thinking

The Rise of the Platform: A seismic shift in business models : Platform Thinking | Designing  service | Scoop.it
Agreed #PlatformThinking RT @sanguit: I rate this as one of my best articles yet: http://t.co/1EILOLwXot
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Forrester's Harley Manning Defines Customer Experience

Forrester Research's Harley Manning, Vice President, Research Director, serving Customer Experience Professionals talks about what exactly Customer Experienc...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

7th Annual Mental Health in the Workplace Forum @ Rotman - Rotman School of Management

7th Annual Mental Health in the Workplace Forum @ Rotman - Rotman School of Management | Designing  service | Scoop.it
7th Annual Mental Health in the Workplace Forum this week! w/ @CAMHnews, @work_matters, @metromorning + more http://t.co/7sg1qo5qEM
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Design thinking - Infographic

Design thinking - Infographic | Designing  service | Scoop.it
Augmented Reality, education, identity and more by Onno Hansen (by IDentifEYE) (Design thinking – Infographic | IDentifEYE http://t.co/ue5WSr1yc4)...
more...
No comment yet.
Rescooped by Fred Zimny from Creative Writing
Scoop.it!

The blue ocean strategy of time

It is puzzling that time is a key factor in finding blue ocean space and yet time was hardly exposed to Blue Ocean Strategic analysis.

Via Ali Anani
more...
Ali Anani's curator insight, October 20, 2013 1:15 AM

You want to maximize the use of your time then apply the Blue Ocean Strategy to it

Scooped by Fred Zimny
Scoop.it!

Design Thinking in a Technology Driven Context

The thesis presents a scheme to build capability for market-pull innovations (by design thinking) in Thales, a company predominantly driven by technology-push innovations. (Hi @Qualiture!
more...
No comment yet.
Rescooped by Fred Zimny from The Omnichannel Challenge for Retailers
Scoop.it!

Why Mobile Must Be Part of the Shopping Experience

Why Mobile Must Be Part of the Shopping Experience | Designing  service | Scoop.it

From shopping and buying to owning and using products, consumers’ experiences largely determine the success of both retailers and brands.


Via AndreasFeldenkirchen
more...
No comment yet.