Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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IBM C-suite study Pioneer digital-physical innovation

IBM C-suite study Pioneer digital-physical innovation | Designing  service | Scoop.it
Pioneer digital-physical innovation
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The strength of ‘weak signals’ | McKinsey & Company

The strength of ‘weak signals’ | McKinsey & Company | Designing  service | Scoop.it
Snippets of information, often hidden in social-media streams, offer companies a valuable new tool for staying ahead. A McKinsey Quarterly article.
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An Introduction in 10 slides to Digital Customer Experience

An Introduction in 10 slides to Digital Customer Experience | Designing  service | Scoop.it
Businesses need to be agile, innovative, social, mobile, totally customer focused and geared to provide a profitable customer promise CMO’s, COO’s, CIO’s and...
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How to Achieve Growth in a Lean Europe

How to Achieve Growth in a Lean Europe | Designing  service | Scoop.it
As retail and consumer products companies face slow consumer demand in Europe and challenges in developing markets, they can find growth opportunities in their existing product portfolios--and unlocking them doesn't always require significant...
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Satya Nadella: rebuilding Microsoft for the New Normal

Satya Nadella: rebuilding Microsoft for the New Normal | Designing  service | Scoop.it
The appointment of Satya Nadella as the new CEO of Microsoft is just the beginning of this company’s third act.
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Social, Digital & Mobile in Europe

This report offers a thorough, in-depth review of all the key stats for the Social, Digital and Mobile landscape around Europe in 2014. Packed with more than...

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Johan Sundström's curator insight, February 11, 2014 10:24 AM
A massive and in-depth review about social media penetration and mobile users in Europe
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Unlocking Big Data potential using Design Thinking - BlinkLane

Unlocking Big Data potential using Design Thinking - BlinkLane | Designing  service | Scoop.it
Big Data is high on the corporate agenda these days, with plenty of managers seeing high level opportunities.  Unfortunately, its precise contribution to corporate strategy and operations is a lot less clear.
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The 6th Sense in #CX: How Great a Role Does Intuition Play (Part 1 of 2)

The 6th Sense in #CX: How Great a Role Does Intuition Play (Part 1 of 2) | Designing  service | Scoop.it
In this first in a 2 part series by Annette Franz examines the role Intuition plays in CX (RT @InsideCXM: The 6th Sense in #CX: How Great a Role Does Intuition Play, part 1 by @annettefranz http://t.co/lGzOEa00qg...
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2014 Thesis Competition – The Bachelor Finalists

2014 Thesis Competition – The Bachelor Finalists | Designing  service | Scoop.it
Hey innovators! Interested in the 13 bachelor finalists of the Future Ideas Thesis Competition 2014? Scroll down now to find out which awesome thesis – and graduates – are being evaluated right now by the main jury, who will select a top 3!
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Customer Experience versus Customer Service (5 of 5)

Customer Experience versus Customer Service (5 of 5) | Designing  service | Scoop.it
The picture pretty much sums it all up. The fact is that Customer Experience demands more from the service provider when engaging internally and externally. It is focused on the client, your main s...
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Are You Customer-Centric? Ask Your Customers - Business 2 Community

Are You Customer-Centric? Ask Your Customers - Business 2 Community | Designing  service | Scoop.it
RT @B2Community: Are You Customer-Centric? Ask Your Customers http://t.co/EuNFboIh0s
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Design Thinking at Deloitte - YouTube

RT @giamswiegers: “@katherinemilesi: Design Thinking at Deloitte http://t.co/tTgB7n3hvK” It is such a powerful approach.
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Design Thinking: Beyond the Bounds of Your Own Head

Design Thinking: Beyond the Bounds of Your Own Head | Designing  service | Scoop.it
This class aims to extrapolate some of the claims Design Thinking makes about the externalization of ideas and “getting out of your head".
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IBM C-suite study

IBM C-suite study | Designing  service | Scoop.it
C-suite Study Introduction
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psciandra's curator insight, February 12, 2014 8:49 AM

How are you activating your customers? @366Degrees

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Delivering Truly Digital Customer Experience

http://www.capgemini.com/dcx Businesses really understand the imperative to transform to digital. They understand that they must take the lead from their cus...
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What Service Design Tells the Destination Marketing Organization | DMAI

What Service Design Tells the Destination Marketing Organization | DMAI | Designing  service | Scoop.it
What Service Design Tells the Destination Marketing Organization | DMAI http://t.co/VRWhq8KjWz via @sharethis
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14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative | Parature

14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative | Parature | Designing  service | Scoop.it
14 Must-Read Stats that Emphasize the 2014 Customer Experience Imperative - http://t.co/lZ0OyLgyv4 (via @parature)
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Social Design / Service Design network meetup in Helsinki 04.02.2014

These are the slides that accompanied my introduction to a discussion on Social Design in a Service Design network meetup in Helsinki 04.02.2014. @SDN_Fin...
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MPI “Shift Disturbers” Speakers Series @ Rotman - Rotman School of Management

MPI “Shift Disturbers” Speakers Series @ Rotman - Rotman School of Management | Designing  service | Scoop.it
RT @elamin88: Hey, I'm moderating this event, with @meslin, @AlisonLoat and @CivicActionGTA. It would be great if you could come: http://t.…
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2014 Thesis Competition – The Master Finalists

2014 Thesis Competition – The Master Finalists | Designing  service | Scoop.it
Are you nervous? Because here it comes: after months of receiving awesome theses from all over Europe and weeks of reviewing by our wonderful jury members, we can now proudly present to you the 13 master finalists, runner-ups, and honorable...
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Digital Strategy 101 overview of the current state of digital strategy and an exploration of core concepts, deliverables, and thought-leaders

Digital Strategy 101 is an overview of the current state of digital strategy and an exploration of core concepts, deliverables, and thought-leaders relevant ...

Via zendreamer
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Data-driven customer experience is tough to copy

Data-driven customer experience is tough to copy | Designing  service | Scoop.it
Great customer experience is one of the hardest things for your competitors to copy.
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Laurence Capron on Build, Borrow or Buy

Laurence Capron on Build, Borrow or Buy | Designing  service | Scoop.it
Laurence Capron, the Paul Desmarais Chaired Professor of Partnership and Active Ownership at INSEAD in France, is the author (with Will Mitchell of Toronto University’s Rotman School of Management) of Build, Borrow or Buy (2012).
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Kolb's Learning Styles and Experiential Learning Cycle - Simply Psychology

Kolb's Learning Styles and Experiential Learning Cycle - Simply Psychology | Designing  service | Scoop.it
Thinking about Kolb's experiential learning cycle and how it's similar to healthy iterative design processes. http://t.co/1irbdFstCT
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