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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Collaborative Innovation: Co-Creating the Perfect Customer Experience | India Onward

Collaborative Innovation: Co-Creating the Perfect Customer Experience | India Onward | Designing design thinking driven operations | Scoop.it
Enterprises are engaging with their customers & employees in new ways! http://t.co/rXGWJ0JJmO
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Leading Business By Design

Leading Business By Design | Designing design thinking driven operations | Scoop.it
Book now and discover how design is the secret to business success
Join pioneering companies, from start-ups to blue chips, to discover how design is the surprising secret to their success.
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How Customers Helped Us Design a Better Social Tool

How Customers Helped Us Design a Better Social Tool | Designing design thinking driven operations | Scoop.it
Social media publishing tools have always made it easy for marketers to share the same message across multiple platforms. Just select your accounts, pick a few times, hit that all-powerful ‘publish’ button, and suddenly your message is everywhere.
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Twenty careers of the future, according to Sparks & Honey

Twenty careers of the future, according to Sparks & Honey | Designing design thinking driven operations | Scoop.it

Some of them already exist, others are only beginning to take form, but US think tank Sparks & Honey believes it has identified 20 careers that will come of age in next decade.

 

Some are sensible, others outlandish and many are technology dependent. Here’s the highlights from the research:

 

Corporate disorganiser: an expert at shuffling company hierarchies to create a start-up culture of organised chaos.

Crowdfunding specialist: skilled on workings of websites such as kickstarter and who knows how promote ideas to attain maximum funding.

3D printing handyman: offers do-it-all repairs by making parts on site.

Digital death manager: a person who creates, manages or eliminates content to craft your online presence posthumously.

Digital detox therapist: counsellor specialising in weaning technology-stressed individuals off their devices by creating analog-only zones.

Vicarious videographer: adventurer who collects experiences such as mountain climbing via devices such as Googleglass for consumption by armchair explorers.

Urban shepherd: a combination of micro-farmer and guide to natural side of cities who can advise on developing small plots in urban areas.

Privacy consultant: identified vulnerabilities in individual’s personal, physical and online security.

Skype stager: these hired career advisers prepare an individual for increasingly common video interviews or teleconferences and offer tips on etiquette and appearance.

Productivity counsellors: using new tracking technologies, refining lives to boost productivity combining wellnessm ergonomics, time management and career counselling.

Drone driver: expanding use of unmanned aircraft outside the military means these remote pilots will be in heavy demand.

Personal digital curator: a specialist who recommends and maintains your unique suite of apps, hardware, software, and information sources.

Alternative currency speculator: as bitcoin and its peers gain traction, there’s an opportunity for alternative currency arbitrage and investment.


Via Denis Pennel, HR Trend Institute
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Infographic: 20 disruptive marketing statistics

Infographic: 20 disruptive marketing statistics | Designing design thinking driven operations | Scoop.it

Companies that blog generate 67 per cent more leads than those that don’t, 78 per cent of CMO’s think that content marketing is the future of marketing, and next year marketing teams will spend an extraordinary $135 billion on digital marketing collateral.

 

These are just three of the more fascinating stats contained in an infographic produced by WebDam Solutions, a US based digital asset management company.


Via Jeff Domansky, MarcoFabris2013
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Jeff Domansky's curator insight, November 17, 2013 10:36 PM

Interesting social marketing trends.

Celeste Bishop's curator insight, November 17, 2013 10:46 PM

Some pretty interesting stats here to help decide how to allocate 2014 marketing $$$

MarcoFabris2013's curator insight, November 18, 2013 12:15 PM

l'infografica è veramente un modo efficace per comunicare con i numeri 

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The CMO-CIO Disconnect: Bridging the Gap to Seize the Digital Opportunity to Improve Customer Experience -- Summary - Accenture

The CMO-CIO Disconnect: Bridging the Gap to Seize the Digital Opportunity to Improve Customer Experience -- Summary - Accenture | Designing design thinking driven operations | Scoop.it
Accenture Interactive’s CMO-CIO survey reveals how a disconnect between the two groups is hindering digital marketing and the customer experience.
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Blog | DesignThinkers: Sketchnotes | Pixel Flex

Blog | DesignThinkers: Sketchnotes | Pixel Flex | Designing design thinking driven operations | Scoop.it
Pixel Flex is a design studio based in Muskoka, ON, specializing in efficient and effective creative solutions. (RT @pixelflex: @fabtweet My sketchnotes from your DesignThinkers Conference session...
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Design Thinking In-Action: The Conquest Of Your Creative Confidence

Design Thinking In-Action: The Conquest Of Your Creative Confidence | Designing design thinking driven operations | Scoop.it
creative confidence, business-as-usual, strategy, design thinking, Business Unusual, rethink, (The Conquest Of Your Creative Confidence by #DesignThinking In-Action: http://t.co/DULoFqB3ve #creativeconfidence)...
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22 Marketing Trends 2014 - Smart Insights Digital Marketing Advice

22 Marketing Trends 2014 - Smart Insights Digital Marketing Advice | Designing design thinking driven operations | Scoop.it
22 Digital Marketing techniques that demand attention Each year, I review the latest trends in Digital Marketing to help define digital technologies and ma. Marketing topic(s):Marketing innovation. Advice by Dave Chaffey.
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By: Book release: Design Transitions | Future Ideas

By: Book release: Design Transitions | Future Ideas | Designing design thinking driven operations | Scoop.it
[…] September the Future Ideas team was invited to the design exchange event in Maarssen. During this event  the participants were invited on a ‘boat trip’ to explore the endless […]
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Design Thinking In-Action

Design Thinking In-Action | Designing design thinking driven operations | Scoop.it
Blog about designers, design thinking, business strategy, context definition, university marketing, creative leadership, macroempathy and people (#Superpower: Conquer Your #CreativeConfidence http://t.co/AkCrHlXqRY...
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Rise Growth Hacker Marketer, Rise

Rise Growth Hacker Marketer, Rise | Designing design thinking driven operations | Scoop.it
Episode #384 of Six Pixels of Separation - The Twist Image Podcast is now live and ready for you to listen to.
Is the future of marketing going to be owned by engineers and hackers?

Via Thomas Faltin, Dr. Alison Eyring
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Improving Retail Service With Access To Shopper Data [Future of Retail]

Improving Retail Service With Access To Shopper Data [Future of Retail] | Designing design thinking driven operations | Scoop.it
One of the biggest boons e-commerce provided to brands and customers alike was the use of their purchasing and browsing data to suggest items they ‘might be interested in’ or show things ‘people like them’ also purchased. For the first time, retailers could offer customers quasi-personalized recommendations without actually knowing them, without having a brick-and-mortar store of dedicated salespersons committed to establishing long-term client relationships.

Via Brian Yanish - MarketingHits.com
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Social Design Talk 13 -- Design Activism as Social Innovation

Social Design Talk 13 -- Design Activism as Social Innovation | Designing design thinking driven operations | Scoop.it
Download flyer Date & time: Wednesday 20 November, 1830h Venue: The LVMH Lecture Theatre  (E003) Central Saint Martins College of Arts and Design King’s Cross Campus Granary Building, 1 Granary...
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SDL to Share Insights and Best Practices at Forrester Forum for Customer ... - Marketwired (press release)

SDL to Share Insights and Best Practices at Forrester Forum for Customer ... - Marketwired (press release) | Designing design thinking driven operations | Scoop.it
SDL to Share Insights and Best Practices at Forrester Forum for Customer ...
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5 Top Social Media Trends For 2014 - InformationWeek

5 Top Social Media Trends For 2014 - InformationWeek | Designing design thinking driven operations | Scoop.it
What's next in the realm of Facebook, Twitter, Google+, and social business? See if you agree with our experts.
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What Strategists Can Learn from Architecture

What Strategists Can Learn from Architecture | Designing design thinking driven operations | Scoop.it

Managers routinely claim that their strategic planning process creates large, detailed documents, but often little else.  It’s as if the process serves no purpose other than to create the plan, and execution is somehow separate.


An approach that we think might work better would be to treat strategy making as if it were a design process. We’re not the first to propose that strategy borrows from design; in HBR articles, Henry Mintzberg drew the analogy with the potter throwing a bowl and Roger Martin has made an explicit connection with design.


But the aspect of design we want to focus on here is a bit different.

The key feature of the design process that interests us is the concept of “levels of design”, a notion that the creation of a design goes through a series of levels of increasing complexity and detail.


Via Society for College and University Planning (SCUP)
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The future of digital

The future of digital
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Ivon Prefontaine's curator insight, November 18, 2013 1:06 PM

A key message is that power is still highly concentrated. Are digital technology and social media the democratizing forces we thought they would be?

Michael Allenberg's curator insight, December 1, 2013 9:17 AM

Important to everyone of us!!!

PowerStory's curator insight, December 1, 2013 11:38 AM

A very interesting and informative look into key metrics describing current and future trends related to digital marketing.

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Motive ServiceView for Mobile | Alcatel-Lucent

Motive ServiceView for Mobile | Alcatel-Lucent | Designing design thinking driven operations | Scoop.it
Motive ServiceView for Mobile empowers service providers to build a complete customer experience management vision around the mobile device.
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PRESS RELEASE - WINNER Thinkers50 2013 Best Book Award

PRESS RELEASE - WINNER Thinkers50 2013 Best Book Award | Designing design thinking driven operations | Scoop.it
“@RogerLMartin: Nice. Thanks AG and Jennifer Riel, HBRP and PRESS RELEASE - WINNER Thinkers50 2013 Best Book Award: http://t.co/Ni7yqN6u6V&rdquo;
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Which Marketing Channels Provide the Most Value?

Which Marketing Channels Provide the Most Value? | Designing design thinking driven operations | Scoop.it
We've all witnessed the transformation of marketing in the past decade. With digital technologies have come a variety of new options for targeting and reaching out to both potential and current customers.
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The customer isn’t always right, but the customer experience always can be

The customer isn’t always right, but the customer experience always can be | Designing design thinking driven operations | Scoop.it
I just got back from my campus coffee shop.
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Outlook on the Global Agenda 2014

Outlook on the Global Agenda 2014 | Designing design thinking driven operations | Scoop.it
The Outlook on the Global Agenda 2014 provides a top-of-mind perspective from the Global Agenda Councils on the challenges and opportunities of the coming 12–18 months.
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NEXT Up: Subscribing to services

NEXT Up:  Subscribing to services | Designing design thinking driven operations | Scoop.it
To complete your weekend – or start your week – here are a set of interesting links that crossed our desks this week: The Economist‘s Lean Back blog takes an in-depth look at the rise of the subscription economy – subscribing to services rather...
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In 2013, Mobile, Social Lead Shift From Traditional Media to Digital

In 2013, Mobile, Social Lead Shift From Traditional Media to Digital | Designing design thinking driven operations | Scoop.it
Marketers expect that in 2013, their organizations will continue to lavish attention on digital tactics, with mobile and social leading the way.

Via Conrad Murray
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