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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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User stories don't help users: Introducing persona stories | ACM Interactions

User stories don't help users: Introducing persona stories | ACM Interactions | Designing design thinking driven operations | Scoop.it

User stories are one of the most popular alternatives to traditional user requirement specifications. But despite their promising name, user stories are not about—and don’t necessarily help—users at all. In most cases, user stories are written about roles that users adopt and take no account of the needs and behaviors of real users.


Via Mario K. Sakata
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Michael Allenberg's curator insight, November 14, 2013 8:19 AM

Quite possibly the most original and thought-provoking post in a while! Absolutely essential conceptual thinking from a unique perspective... Combining elements of Experience Design that are integral to the success of cross-disciplinary Agile teams, while retaining the spirit and velocity of Scrum!

Esta Lessing, CBAP®'s curator insight, December 29, 2013 11:35 PM

Interesting differentiation between Agile based user stories, requirements specification and then personas. Well worth a read if you want to get familiar with Agile methodology based requirements management....

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Who is building the institutions of the Twenty-First Century ?

A talk I gave at Meaning 2013 looking at startups and corporates and the lack of innovation in org design they both suffer from; plus, how we could turn the bes
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#CXO Chat Nov 11th, 12 ET: Smarter Customer Analytics with Lynn Hunsaker & Marc Teerlink

#CXO Chat Nov 11th, 12 ET: Smarter Customer Analytics with Lynn Hunsaker & Marc Teerlink | Designing design thinking driven operations | Scoop.it
RT @Natasha_D_G: #CXO w/ @clearaction & @marcteerlink http://t.co/GIUHkkHnsG&nbsp; Mon 12 ET #cem #custexp
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MWD Advisors: Customer Experience Excellence with Analytics

MWD Advisors: Customer Experience Excellence with Analytics | Designing design thinking driven operations | Scoop.it
RT @neilwd: Miss our free webinar on customer experience excellence with analytics: Get replay here: http://t.co/E3AUAC9oGw #cx #analytics
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Mapping Business Value to UX: Part 2 :: UXmatters

Mapping Business Value to UX: Part 2 :: UXmatters | Designing design thinking driven operations | Scoop.it

“We’ll expand on our approach to mapping business value to User Experience and explain how we have put it to use.”


Via yannick grenzinger
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Beyond Design : Explorations Towards a New Practice of Design

Beyond Design : Explorations Towards a New Practice of Design | Designing design thinking driven operations | Scoop.it
I thought you might like to know that I've been invited by my friends at the Shih Chien University Industrial Design Department to conduct a workshop to explore the future of the Design Practic...
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Innovation and Design Thinking: Building Innovation Capabilities - Innovation in Practice

Innovation and Design Thinking: Building Innovation Capabilities - Innovation in Practice | Designing design thinking driven operations | Scoop.it
How does a company build enough innovation capability to be the leader in its industry? That was the focus of this week's discussion in our course, Innovation and Design Thinking.
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Design Leadership: Time for New Perspectives

Design Leadership: Time for New Perspectives | Designing design thinking driven operations | Scoop.it
On Monday 11 November I deliver a lecture to Master of Design for Services and MSc Design Ethnography students entitled Design Leadership: Time for New Perspectives for the Strategic Design Thinkin...
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Nishant Bhaskar's For Those Who Are Crazy Enough To Think They Can Change The World

Nishant Bhaskar's For Those Who Are Crazy Enough To Think They Can Change The World | Designing design thinking driven operations | Scoop.it
Found at For Those Who Are Crazy Enough To Think They Can Change The World. Never doubt that a small group of thoughtful, committed citizens can change the world. Indeed, it is the only thing that ...
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Value Creation Demands a New Reporting System

Value Creation Demands a New Reporting System | Designing design thinking driven operations | Scoop.it
Capital says that culture is an element of the organizations strategic capital. Strategic capital includes how an organization combines its resources to solve
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Companies still not strategic around social media strategy: Report - CMO

Companies still not strategic around social media strategy: Report - CMO | Designing design thinking driven operations | Scoop.it
Companies still not strategic around social media strategy: Report
CMO
Currently, 80 per cent of respondents claim to at least have a presence in social, but only 17 per cent consider themselves to be at the higher end of social business maturity.
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The 7 tenets of service greatness

The 7 tenets of service greatness | Designing design thinking driven operations | Scoop.it
When I started as an SAP consultant and clients looked in desperation at the grey, confusing SAP screens, we would say "well, it doesn't look great, but it does wonders", and would actually think "...

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, November 11, 2013 2:41 AM

It's all about delivering the best #Customer #Experience, and everything starts from within your company.

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A Customer Interview Guide: The Foundation to Gaining Customer Insights

A Customer Interview Guide: The Foundation to Gaining Customer Insights | Designing design thinking driven operations | Scoop.it
What's the best way to gain insights into customer buying experience? Speak to your customers, of course.
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11 Tips To Sharpen Your Problem Solving Skills Fast

11 Tips To Sharpen Your Problem Solving Skills Fast | Designing design thinking driven operations | Scoop.it

Via Daniel Watson, malek
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Stuart Goode's curator insight, November 12, 2013 8:13 AM

Given structure, problem solving becomes easier

Carol Sherriff's curator insight, November 12, 2013 2:19 PM

Its advisable to also know solution focussed techniques - celebrate successes, know what you want to achieve, take small steps to get there, imagineer your desired future - to balance these steps as some groups can get drawn down into the problem and unable to get out.

Coach Adrean's curator insight, November 12, 2013 5:53 PM
Problem solving is important for business and life success. There is no single way to solve problems but these tips can help you become more effective in dealing with situations and circumstances that derail your progress.
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Robert Scoble on Data, Algorithms and the Future of Marketing | Geoff Livingston's Blog

Robert Scoble on Data, Algorithms and the Future of Marketing | Geoff Livingston's Blog | Designing design thinking driven operations | Scoop.it
Geoff Livingston (Robert Scoble on Data, Algorithms and the Future of Marketing http://t.co/rZktLJSSaW via @Tenacity5Media)
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Who Owns The Customer Experience? - Tom Redd

Who Owns The Customer Experience? - Tom Redd | Designing design thinking driven operations | Scoop.it
Tom Redd discusses RetailWire article 'Who Owns The Customer Experience?' (Who Owns The Customer Experience? - Tom Redd http://t.co/fpzrmIFkNy)
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#cxo - Customer eXperience Optimization

#cxo - Customer eXperience Optimization | Designing design thinking driven operations | Scoop.it
#CXO chat is a weekly conversation every Monday at 12 Noon EST, on Twitter. Each week we discuss a different customer experience optimization topic: the challenges and best practices needed to solve and how organizations can leverage big data.
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Managing Complexity Is the Epic Battle Between Emergence and Entropy

Managing Complexity Is the Epic Battle Between Emergence and Entropy | Designing design thinking driven operations | Scoop.it
If the organization is a complex adaptive system, what is the work of the leader?

Via Ali Anani
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Ali Anani's curator insight, November 11, 2013 12:26 PM

Julian- this is a wonderful post. It discusses the complexity of organization in simple terms, but not overly simple. To offset the entropy force organizations must be open. If that condition is met then the options are imposed organizations or emerging organizations that result from the interaction of employees. Do you view this as a balancing act, or are you in favor of self-organizing?

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Leadership: Are You Disruptive? #peopleskills #innovation - Kate Nasser

Leadership: Are You Disruptive? #peopleskills #innovation - Kate Nasser | Designing design thinking driven operations | Scoop.it
Leadership research: To lead change don't use the phrase disruptive innovation. Teams & customers need something else. Insight fr The People Skills Coach™. (Leadership: Are You Disruptive?
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Gartner Says Personal Worlds and the Internet of Everything Are Colliding to Create New Markets

Gartner Says Personal Worlds and the Internet of Everything Are Colliding to Create New Markets | Designing design thinking driven operations | Scoop.it
With the digital world upon us, digitalization will significantly change the technology market through the Internet of Things, according to Gartner, Inc.
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21st Century Technology Skills Are a Core Competency for Today’s Graduates

21st Century Technology Skills Are a Core Competency for Today’s Graduates | Designing design thinking driven operations | Scoop.it
Our students need to be comfortable with the information technologies that are inextricably linked to the 21st century skills the work place requires, and

Via Ana Cristina Pratas, malek
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malek's curator insight, November 11, 2013 9:11 AM

Time to move from a nerd to a geek.  A deep look into future competency skills

Ness Crouch's curator insight, November 12, 2013 2:23 PM

This article is not just applicable to graduates. All teaches need these skills. Some may need upgrading.

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Customer Relationships Now Drive Brand Perceptions

Customer Relationships Now Drive Brand Perceptions | Designing design thinking driven operations | Scoop.it
The Human Brand logo via knowledge.wharton.upenn.edu Brands are people first. Customers are people too, so customers tend to take their relationship with a brand personally.
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The Dean of Parsons: Design Education Must Change - ArchDaily

The Dean of Parsons: Design Education Must Change - ArchDaily | Designing design thinking driven operations | Scoop.it
The Dean of Parsons: Design Education Must Change
ArchDaily
One of the projects in development is Citysteading, a community-driven process for empowering and engaging marginal-ized communities. Image Courtesy of Metropolis Magazine.
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Report: Only 8% of brands believe their Marketing team is strong in all digital areas

Report: Only 8% of brands believe their Marketing team is strong in all digital areas | Designing design thinking driven operations | Scoop.it
New research by OMI, ClickZ and Kelly Staffing, reveals companies and global agencies face a serious digital marketing skills shortage.

Via Conrad Murray
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Putting Design Thinking into Action, the 5 phases of the design process

Putting Design Thinking into Action, the 5 phases of the design process | Designing design thinking driven operations | Scoop.it
Putting Design Thinking into Action, the 5 phases of the design process ~ IDEO (Putting Design Thinking into Action, the 5 phases of the design process ~ IDEO http://t.co/eSUaj55D70)...
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FlipOver.org's curator insight, November 11, 2013 5:15 AM

#DesignThinking #FlipOver