Designing services
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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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Why Successful People Have So Many Groups Of Friends

Why Successful People Have So Many Groups Of Friends | Designing  services | Scoop.it
If you place yourself at the intersection of social groups, you'll have more ideas and more opportunities.While ideas may appear to be only in your head, it turns out they're super social: Darwin talked about evolution for decades before publishing...
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Inventing the Social Network | Boston Review

Inventing the Social Network | Boston Review | Designing  services | Scoop.it
Origins of social network analysis b4 FB & Zuck http://t.co/BGxcC04rfL

Via Lamia Ben
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Pushing Startup Communities to the Next Level - Katie Rae [INBOUND Bold Talk]

Pushing Startup Communities to the Next Level - Katie Rae [INBOUND Bold Talk] | Designing  services | Scoop.it
Still think startups are the exclusive milieu of 25 year old males eating ramen and never sleeping? You're wrong, and Katie Rae's Bold Talk explains not only why you're wrong, but why this mistake is so dangerous.
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Emotion Wins the Battle: Why Branding Still Matters

Emotion Wins the Battle: Why Branding Still Matters | Designing  services | Scoop.it
A 360Connext must read: How Does It Make You Feel? Why Emotion Wins The Battle of the Brands by Daryl Travis outlines the essentials of business branding.
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Prospects for the Global Economy in 2014

Prospects for the Global Economy in 2014 | Designing  services | Scoop.it
What does 2014 have in store for the global economy? Five experts identify the most important trends, challenges, and opportunities in the upcoming year.
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#020: Jon Ferrara on the Evolution of CRM - Nate Riggs

#020: Jon Ferrara on the Evolution of CRM - Nate Riggs | Designing  services | Scoop.it
In episode 020, hear Jon Ferrara discuss how CRM systems have evolved since 1989 and how social media has changed customer relationship management.

Via The New Company
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Internet of Things Hype Needs a Healthy Dose of Design Thinking

Internet of Things Hype Needs a Healthy Dose of Design Thinking | Designing  services | Scoop.it
When the talk of the Internet of Things (IoT) began getting serious attention last decade it was based on the realization that processing, storage, bandwidth a… (Jerome Nadel, CMO @ Rambus, says Internet of Things Hype Needs a Healthy Dose of Design...
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How to Win the War for Customers

How to Win the War for Customers | Designing  services | Scoop.it
The business playing field consists of three battlegrounds. Two of them draw companies in whether they like it or not – Price and Product. The one battlefield companies surprisingly let down their ...
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2-Day Design Thinking Workshop – Open to the Public

2-Day Design Thinking Workshop – Open to the Public | Designing  services | Scoop.it
On January 10th and 11th, the d.school will be hosting a fast-paced, hands-on design thinking workshop that is free and open to the public!
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Best of 2013: 7 Ways Imagination Ruled the World | Best Of on GOOD

Best of 2013: 7 Ways Imagination Ruled the World  | Best Of on GOOD | Designing  services | Scoop.it

This year, conversations about creativity and innovation have been happening all over the world.


Via Kees van Kaam MBA
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Ten principles for good design | Design Principles FTW

Ten principles for good design | Design Principles FTW | Designing  services | Scoop.it

Via Rebeca Zuniga
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5 Ways A Radically New Way To 3-D Print Could Change The World

5 Ways A Radically New Way To 3-D Print Could Change The World | Designing  services | Scoop.it
A new 3-D printing process called Hyperform holds the promise to produce furniture architecture and more.

Via Antonios Bouris
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Design Thinking Presentation @Softtek

June 20 2013 (On Design Thinking: Design Thinking Presentation @Softtek by Alexander Graebe on Prezi http://t.co/ZmW3DYsqXb)
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We All Work: An Inspiring Live Performance on the San Diego Trolley

Meet Aaron Evans and his dude Generik, part of the Trolley Show duo that brought a bus full of people to a rousing applause.
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Digital, advertising, social and tech predictions & trends 2014

Soap's annual digital, advertising, social and tech predictions & trends for 2014. What do you think will be the biggest trend for 2014?
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Shane Stodghill's curator insight, December 21, 2013 2:01 PM

Technology is constantly advancing. Currently, tech companies, such as IROBT are working on human androids to assist us with our daily chores. Additionally, companies such as, Amazon are begging to employ drone robots to deliver small packages. As unbelievable as that sounds it’s actually happening.  Our society is on the cusp of a drastically different technological era, and I plan to take full advantage by investing in them.

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The Secret To Staying Motivated? Optimism, Not Anger

The Secret To Staying Motivated? Optimism, Not Anger | Designing  services | Scoop.it
Many of us use anger to fight our way back from failure. But as our veterans have proven optimism is a more powerful motivator than anger. (The Secret To Staying Motivated?
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Futurium - European Commission Interview with Louisa Heinrich

Futurium - European Commission Interview with  Louisa Heinrich | Designing  services | Scoop.it
One platform, Your voices, Our Futures (Haven't yet had your fill of end-of-year prognostication? Me on Social Interaction in 2050(!
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B2B CMOS . . . 2014 IS HERE . . . ARE YOU READY TO ROLL? - Forrester | #TheMarketingAutomationAlert

B2B CMOS . . . 2014 IS HERE . . . ARE YOU READY TO ROLL? - Forrester | #TheMarketingAutomationAlert | Designing  services | Scoop.it

Advanced/ Excerpt...

 

So how do you get off those rocks and get ready to roll in 2014? Our recent report, “Predictions 2014: B2B CMOs Will Juggle Data, Brand, And Organizational Investments,” provides a prescription for three key initiatives that B2B CMOs must follow to prosper in today’s age of the customer:

Base 2014 strategies and plans on a strong data foundation.B2B CMOs must base product, messaging, and marketing execution decisions on data insights. Gut feelings, instinct, or “we’ve always done it this way” won’t cut it any longer.Redefine B2B as “business-to-buyer.”With easy access to information, empowered buyers have taken control of their entire buying journey. In 2104, B2B CMOs must shift their focus from targeting companies to speaking directly to these buyers as individuals across all touchpoints and channels in the buyers’ journey.Organize marketing around the customer. To respond to customers’ 2014 needs quickly and effectively, CMOs must replace their traditional channel-based marketing organization with a customer-defined, interconnected team model. Take Forrester’s marketing technology skill assessment to identify the team skills you need to develop.

 

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Via iNeoMarketing, Jean-Michel Franco
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iNeoMarketing's curator insight, December 19, 2013 9:18 PM

Repeat after me: "be data-driven...be data-driven...be data-driven..."

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Algorithms Won’t Replace Managers, But Will Change Everything About What They Do

Algorithms Won’t Replace Managers, But Will Change Everything About What They Do | Designing  services | Scoop.it
Economist Tyler Cowen on machine intelligence and the age of the manager.
Fred Zimny's insight:

From heuristics to algorithms paves the way for design thinking

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Ron DeLong's curator insight, December 28, 2013 4:29 PM

You have to be able to "see" the problems....  computers and planning software only give you so much...

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Making Innovations Easy with Design Thinking - YouTube

Guests: Ganapathy Subramanian, VP, SAP Labs India. Rana Chakrabarti, Designer at SAP. Host: Ekta Arora, Operations Lead, SAP Labs India.
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Oracle Buys Responsys for $1.5 Billion, Merges with Eloqua

Oracle Buys Responsys for $1.5 Billion, Merges with Eloqua | Designing  services | Scoop.it
Exactly a year to the day after Oracle announced its $871 million buy of marketing automation company Eloqua, Larry Ellison and company announced plans to acquire marketing cloud player Responsys for $1.5 billion.
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Happy Holidays from the Rotman School - YouTube

Holiday greetings from all us at the Rotman School. (Happy Holidays from the Rotman School http://t.co/AR9EdUOrCA)
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In 2003, The Government Predicted The Growth Of 16 Different Industries — Here's How Those Predictions Turned Out

In 2003, The Government Predicted The Growth Of 16 Different Industries — Here's How Those Predictions Turned Out | Designing  services | Scoop.it
The Bureau of Labor Statistics released a report today on projected employment growth of different industries from 2012-2022.
But given the 10-year time frame, how accurate can BLS actually be?

Via Thomas Faltin, Dr. Alison Eyring
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Dr. Alison Eyring's curator insight, December 20, 2013 10:01 PM

This goes to show that we should never trust Bureau of Labor Statistics predictions for employment growth in any industry except the government. 

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In-house development VS using standard tools - JulienRio.com

In-house development VS using standard tools - JulienRio.com | Designing  services | Scoop.it
There will be a point in your business development where you will need to decide between developing a system in-house or using an existing system. Here are a few tips to ease this difficult decision.

Via Julien Rio
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trendwatching.com’s 7 CONSUMER TRENDS TO RUN WITH IN 2014

Check out our handpicked selection of 7 Consumer Trends begging to be applied in 2014. By you. From CROWD SHAPED to THE INTERNET OF CARING THINGS to MYCHIATRY..
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Ali Anani's curator insight, December 21, 2013 12:31 AM

Design your thinking before designing your product