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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Open Tabs: legos for grown ups, credit unions, and time | Fjord

Open Tabs: legos for grown ups, credit unions, and time | Fjord | Designing design thinking driven operations | Scoop.it
The Service Design Consultancy (This week's #opentabs should make for some good #weekend reading: http://t.co/vHBMLau6O4 #legos #mobiledomination #parallaxscrolling)...
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The “Personal Brand” Myth

The “Personal Brand” Myth | Designing design thinking driven operations | Scoop.it
I was asked recently to do a workshop at a local college on branding.
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Photos du journal - IDK | Institute of Design Knowledge | Facebook

Photos du journal - IDK | Institute of Design Knowledge | Facebook | Designing design thinking driven operations | Scoop.it
Chris Conley explains The Six Principles of Innovation & Design Thinking - Ethnography, Empathy, Questioning the status quo, observing with fresh eyes to...
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Social Media Marketing Trends for 2014 | Social Media Today

Social Media Marketing Trends for 2014 | Social Media Today | Designing design thinking driven operations | Scoop.it
Here's my take on 5 social media marketing trends for 2014.

Via Eric_Determined / Eric Silverstein
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Debra Walker's curator insight, November 11, 2013 11:47 AM

Bravo to this Canadian blogger (first clue was referring to "American Thanksgiving".  Only us Canadians do that...) for identifying SM trends for 2014 that are spot on from my perspective.  From declines in FB "engagement" to increases in Twitter, to the expansion go Google+, ... Looking forward to all that 2014 brings... Such exciting times we are in.

Eric_Determined / Eric Silverstein's comment, November 11, 2013 9:17 PM
Thanks Jean-Marie and Debra for your additional input, 2014 will certainly be exciting!
Eric_Determined / Eric Silverstein's comment, February 22, 6:00 PM
Hi Julia, thanks for sharing Igor Shoifot's approach.
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Six Technology Trends Changing Business in Europe

Session deck from Connections EMEA and WebTrends conferences on November 5th and 6th in London. We discuss the top six trends that are completely transforming t
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Improving the customer experience with analytics

Improving the customer experience with analytics | Designing design thinking driven operations | Scoop.it
This post is by Eric Dupuy, EMEA President of Business Development at Teleperformance. The experience your customer has when interacting with your brand is more important than ever in this ‘always-...
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Harley Manning's Blog Design is, without a doubt, the sexiest of the six customer experience disciplines.

Harley Manning's Blog Design is, without a doubt, the sexiest of the six customer experience disciplines. | Designing design thinking driven operations | Scoop.it
Design is, without a doubt, the sexiest of the six customer experience disciplines. So when we talk about CX design at Forrester, our favourite example comes from a really sexy industry: water utilities.
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Design Thinking With SAP: A Major Public Sector Organisation

Watch how SAP used a Design Thinking approach to ensure customer centricity and drive value for a major public sector organisation.
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Rita McGrath at Soho House

Brilliant Rita on #1 corp challenge! RT @elvinturner: @rgmcgrath on the end of competitive advantage: http://t.co/N0UfHvs5Xk @thinkers50
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Global Customer Experience Workshop - Chicago | SDL

Global Customer Experience Workshop - Chicago | SDL | Designing design thinking driven operations | Scoop.it
Register now for a complimentary global customer experience workshop in Chicago. Lunch and drinks provided!
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Here's What The Marketing Organization Of The Future Should Look Like

Here's What The Marketing Organization Of The Future Should Look Like | Designing design thinking driven operations | Scoop.it

2020 isn’t the future; the future is now. Every day, the look and feel and function of marketing is transforming radically - and so the means to keep up must be transforming too.


Via Kenneth Mikkelsen, David Hain
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Gary Bamford's comment, November 9, 2013 2:42 AM
You had better be selling some serious stuff to pay for that lot ;)
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The Future Is Scary. Creative Thinking Can Help.

The Future Is Scary. Creative Thinking Can Help. | Designing design thinking driven operations | Scoop.it
Three ways your company can embrace uncertainty instead of trying to remove it.
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malek's curator insight, November 8, 2013 8:39 AM

A great piece on how to combat anchoring bias in a world littered with disruptive technologies

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Winning at optimization - Ton Wesseling Guiding you to digital maturity

Keynote of Ton Wesseling at "A night of persuasion & optimization" by the http://www.onlineoptimizers.eu meetup group (
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PCxD Principle #2: Guide with Empathy

PCxD Principle #2: Guide with Empathy | Designing design thinking driven operations | Scoop.it
I recently introduced a concept for enlisting the support of employees that uncovers and fulfills the needs of customers that we call People-Centric Experience Design (PCxD), defined as: Fostering ...
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Darden Professor Jeanne Liedtka Presentation on Design Thinking at the Hargraves Institute

Jeanne Liedtka, Professor at the University of Virginia Darden School of Business speaks on Design Thinking at the Hargraves Institute in Australia on 2 Octo...
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Why Collaborating Creatively With Your Customers Helps You Transcend Being Just Another Brand

Why Collaborating Creatively With Your Customers Helps You Transcend Being Just Another Brand | Designing design thinking driven operations | Scoop.it
If we're going to size up Ethan Song the CEO of online men's clothing boutique Frank amp Oak we need to first get the seam right. Yeah that's...
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4 Best Practices for Social Advertising

4 Best Practices for Social Advertising | Designing design thinking driven operations | Scoop.it
If your social media ads aren't bringing in the Likes and retweets, here's what you need to do. (4 Best Practices for Social Advertising If your social media ads aren’t bringing in the Likes and retweets, here’...

Via Rami Kantari
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Ali Anani's curator insight, November 10, 2013 12:26 AM

Social networks are the new landscape for businesses

Ali Anani's curator insight, November 10, 2013 1:16 AM

Social media activation for businesses

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Thriving on Complexity: Co-Creation as the Future of Value Creation and Innovation by Venkat Ramaswamy | Drucker Society Europe Blog

Thriving on Complexity: Co-Creation as the Future of Value Creation and Innovation by Venkat Ramaswamy | Drucker Society Europe Blog | Designing design thinking driven operations | Scoop.it
Thriving on Complexity: #CoCreation as the Future of Value Creation and Innovation http://t.co/ivguYnosaQ!
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Customer Experience Versus User Experience: What’s the Difference and Why Does It Matter? :: UXmatters

Customer Experience Versus User Experience: What’s the Difference and Why Does It Matter? :: UXmatters | Designing design thinking driven operations | Scoop.it
Customer Experience Versus User Experience: What’s the Difference and Why Does It Matter? http://t.co/b77eH1KnE6 via @uxmatters
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Peer-to-Peer Lenders Re-Defining the Customer Experience Online | Ve Interactive

Peer-to-Peer Lenders Re-Defining the Customer Experience Online | Ve Interactive | Designing design thinking driven operations | Scoop.it
Check out Ve’s @okeeffe_brian’s take on the new #Banking landscape, & 2 be learned from social lenders.

http://t.co/4vysm59fLw

#Finance”
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Design Thinking for Better Solutions

This video is part of the Skool of Creativity. It's a comprehensive course on how to think more effectively and have better ideas. As well as ideas generatio...
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The shi**y first drafts of Intro to Service Dedign workshop at #sdt2013

The shi**y first drafts of Intro to Service Dedign workshop at #sdt2013 https://t.co/CICgszqh6e
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CX Journey™: Leveraging Language to Enhance the Customer Experience

CX Journey™: Leveraging Language to Enhance the Customer Experience | Designing design thinking driven operations | Scoop.it
Today's post is by guest blogger Stan Phelps in which he shares a story about how language plays a huge role in customer experience.
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Systems of Engagement: IT Architecture in Transition

Systems of Engagement: IT Architecture in Transition | Designing design thinking driven operations | Scoop.it
We have been talking for some time now about how enterprise IT is increasingly focusing on Systems of Engagement to complement what has traditionally been a Systems of Record function. Systems of
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Online Persuasion - Bart Schutz A night of persuasion & optimization"

Keynote of Bart Schutz at "A night of persuasion & optimization" by the http://www.onlineoptimizers.eu meetup group (http://www.meetup.com/onlineoptimizers)....
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