Every two years, the Thinkers50 publishes their definitive list of management thinkers. Below are the results for 2011.
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Scooped by Fred Zimny onto Designing design thinking driven operations |
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See on Scoop.it - Designing design thinking driven operations As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their exi... Delete the scoop?
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A case for simplicity in retail Delete the scoop?
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With social media and the Internet of Things, you won’t have to say ‘sorry’ “By the time the phone rings, there’s already trouble. Delete the scoop?
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Designers’ biggest problems come from confusing work and passion. I am one of the worst offenders: Not billing for time worked; Writing-off massive parts… Via Mark Strozier 
Mark Strozier's curator insight,
May 22, 2:18 PM
He tooks the words right out of my head. Even after reading Design is a Job* by Mike Monteiro, I still get caught in the same mental conversations and cycles Eric talks about. Delete the scoop?
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This article shares ten fundamental recommendations from a large-scale usability study focusing specifically on m-commerce and set out to explore the entire mobile shopping experience. Via yannick grenzinger Delete the scoop?
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RT @behdeslab: New in library: "Rethinking Design Thinking" http://t.co/GFmNk7Woch #methods #strategy Via A. Kosuke Delete the scoop?
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The Design Thinking Toolkit we’ve been working on is finally making its way to printing and manufacturing. Delete the scoop?
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#ServiceDesign RT @XeroxEvents: Is #servitization the saviour of Britain’s #manufacturing industry? New report here: http://t.co/J6ObE4tHpx Delete the scoop?
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Exploiting the convergence of physical & digital. Ready to be a Chief Digital Officer #CMO #CDO #smartercommerce http://t.co/vqeZTikIxl Delete the scoop?
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Using future pacing techniques in the earlier stages of planning (whether that’s writing user... Delete the scoop?
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An art history professor makes her students sit in front of a painting for three hours. PampG invents the Swiffer. Those events are more alike than... Via Karen Dietz 
Karen Dietz's curator insight,
May 22, 12:35 AM
When I work with clients and their biz stories, and their organizational culture, I often talk about the need to develop patience. I also discuss with them the principle of deceleration resulting in acceleration. This article, written by Drake Baer, explains both the need for patience and the principle of deceleration in order to accelerate. I know, it sounds so counter-intuitive! But it works. What does this have to do with storytelling? Because way too often we rush to craft our stories without giving ourselves time to patiently sit with them, think about them, recraft them, learn more about ourselves from them, etc. Spending the time to reflect on your story will get you to a more powerful piece more quickly. And your story creativity will definitely kick in by bringing more patience into the process. This notion is rarely talked about in articles, but acknowledged as part of the story process among some top performance tellers. So take a breath, relax, reflect, and give your creativity a chance to emerge. This review was written by Karen Dietz for her curated content on business storytelling atwww.scoop.it/t/just-story-it 
John Michel's curator insight,
May 22, 4:51 PM
Deep patience. Close attention. These are not virtues often associated with college students (or some tech workers, for that matter). But as Harvard art history professor Jennifer L. Roberts recently explained, the skills for finding the "details, relationships, and orders that take time to see" can be introduced. Delete the scoop?
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Innovative marketing teams that excel in current digital marketing trends and embrace new tactics will come out on top, according to a Forrester report. Via J-P De Clerck Delete the scoop?
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Remember when the customer service desk was just a euphemism for a complaint bureau? Delete the scoop?
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BCG's Yves Morieux discusses how The Boston Consulting Group's "Smart Rules" help reduce organizational complexity. Delete the scoop?
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We take a look at the top level guidelines that need to be adhered too along the road to Customer Experience Management (CEM) maturity, and offer some recommendations to help fulfil them. Delete the scoop?
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RT @JeffChasin: Data Layer standard - First Draft from the W3C Customer Experience Digital Data Community Group http://t.co/OBLdhc2nl2 #measure Delete the scoop?
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Patrick discovered the buy button inside the brain and spent two years researching and formalizing a science-based map to access that button. Neuroscience is... Via christophe morin, Edward Chenard Delete the scoop?
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As the U.K. economy begins to return to modest growth, a new report finds manufacturers that incorporate useful services with their existing products are realis Delete the scoop?
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Designer, Researcher and Educator on Design Thinking and Fellow at Saïd Business School In her day job Lucy is head of social design at the Young Foundation,... Delete the scoop?
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Drawing on the best of two worlds may be your only viable strategy. Delete the scoop?
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It's a lot different from getting them to buy your products and services. Delete the scoop?
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New in @uxmag- The shared espresso machine and other methods for creating a #collaborative #design environment http://t.co/lLnBmWDtuA - #UX Delete the scoop?
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Innovative marketing teams that excel in current digital marketing trends and embrace new tactics will come out on top, according to a Forrester report. Via J-P De Clerck Delete the scoop?
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