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5 Principles of Service Design Every Mobile Developer Should ...

5 Principles of Service Design Every Mobile Developer Should ... | Designing  service | Scoop.it
Service design did not appear as a specific discipline until 1991, when Professor Dr. Michael Erlhoff at Köln International School of Design in Cologne, Germany first introduced it. It grew steadily in Europe but did not take off ...
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
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Designing service

Designing service | Designing  service | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @serve4impact

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Sneaky's comment, June 25, 2015 10:42 AM
super article
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Social Media Failed To Predict #Brexit

Social Media Failed To Predict #Brexit | Designing  service | Scoop.it
Social Media Failed To Predict #Brexit - 06/24/2016

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 25, 11:44 AM
The inability of social media chatter to predict the #Brexit outcome is a clear indication of the sampling errors that plague the use of social media as a research tool. With error levels as large as those seen in this example, should brand managers feel comfortable making multi-million dollar decisions based on this type of analysis?
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Driving growth in retail with analytics

Driving growth in retail with analytics | Designing  service | Scoop.it
Retailers can benefit immensely form a structured analytics-driven approach that will help them understand how their customers are using their products and services

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 25, 12:21 PM
Do you need an analytics strategy to drive growth in your retail business. Here are 6 components to consider.
Rescooped by Fred Zimny from Cambridge Marketing Review
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Social Media and the Workplace

Social Media and the Workplace | Designing  service | Scoop.it
Workers turn to social media for a range of reasons while at work, with taking a mental break and connecting with friends and family being among the most

Via Marketing Colleges
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Rescooped by Fred Zimny from Services Leadership Digest
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Urban world: The global consumers to watch | McKinsey & Company

Urban world: The global consumers to watch | McKinsey & Company | Designing  service | Scoop.it
Dramatic demographic shifts are transforming the world’s consumer landscape. Our new research finds just three groups of consumers are set to generate half of global urban consumption growth from 2015 to 2030.

Via CSL
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CSL's curator insight, June 23, 11:52 AM

Three demographic groups will generate half of all global urban consumption growth through 2030. Millennials are not one of them. What does it mean for your business? 

Rescooped by Fred Zimny from Services Leadership Digest
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Is business school the new design school?

Is business school the new design school? | Designing  service | Scoop.it
People are often surprised when they hear that I earned my master of business administration degree, or MBA, as a side-hobby while I was a tenured professor..

Via CSL
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CSL's curator insight, June 21, 12:24 PM

Creativity is becoming a strategic lever to create a competitive advantage in the corporate world. 

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Trends Over The Next 5 Years | Customer Experience

Trends Over The Next 5 Years | Customer Experience | Designing  service | Scoop.it

People often ask me where I see business going in the next five, 15, 20 years.


Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, June 21, 2:40 AM

How will you elevate your customer experience to keep pace with these business trends?

2DiFore Marketing Solutions's curator insight, June 23, 7:43 AM

How will your business change over the next 5 years? Did you know that the average attention span of a human being was 12 seconds, that's right! Begin making changes today to capture your market.

Rescooped by Fred Zimny from Creative & Digital
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Digital Transformation Starts with the Customer

Digital Transformation Starts with the Customer | Designing  service | Scoop.it
People frequently throw around the term "digital transformation" when discussing modernizing business applications and online services.  What often gets lost in the conversation is that digital t
Via France Creative
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Daniel Kahneman’s Strategy for How Your Firm Can Think Smarter

Daniel Kahneman’s Strategy for How Your Firm Can Think Smarter | Designing  service | Scoop.it
The research is unequivocal, according to the father of behavioral economics: When it comes to decision-making, algorithms are superior to people.
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The Big Problem with Design Inspiration

The Big Problem with Design Inspiration | Designing  service | Scoop.it
This is an adapted version of a talk I gave as part of San Francisco Design Week and the VMA re:think Design Conference.

Via Mario K. Sakata
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Rescooped by Fred Zimny from Creative & Digital
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CMO.com's 2016 State Of Digital Marketing, By Industry

Mobile ads now account for nearly half of all digital ad spending: https://t.co/lQl2btl0sY https://t.co/tYu2IQFXyM
Via France Creative
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Webinar The Gartner Top 10 Strategic Technology Trends for 2016

Webinar The Gartner Top 10 Strategic Technology Trends for 2016 | Designing  service | Scoop.it
EDT: 11:00 a.m. | PDT: 8:00 a.m. | GMT: 15:00 Strategic technology trends are rapidly changing disruptive trends with significant potential for enterprise impact over the next three to five years and IT cannot afford to ignore them.
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Algorithms as the New Material of Design

Algorithms as the New Material of Design | Designing  service | Scoop.it
Web magazine about user experience matters, providing insights and inspiration for the user experience community

Via Mario K. Sakata
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Top 5 Ways Technology is Changing the Business Landscape

Top 5 Ways Technology is Changing the Business Landscape | Designing  service | Scoop.it
Technology has made the world easier to access. It is at our fingertips, empowering, informing and uniting us. Over the years, technology has driven innovation, bringing success to businesses. The im…
Via France Creative
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What UK startups make of the shocking Brexit vote

What UK startups make of the shocking Brexit vote | Designing  service | Scoop.it
Shock, disbelief and disappointment were common sentiments echoed by the startups TechCrunch spoke to, many of which had scrambled emergency meetings this..

Via Marylene Delbourg-Delphis
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Looking beyond technology to drive sales operations | McKinsey & Company

Looking beyond technology to drive sales operations | McKinsey & Company | Designing  service | Scoop.it
New trends are forcing sales leaders to rethink how they sell. The right investment in sales operations can unlock sustainable growth.
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Rescooped by Fred Zimny from Services Leadership Digest
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CMOs: Claim Ownership of the Customer Experience

CMOs: Claim Ownership of the Customer Experience | Designing  service | Scoop.it
Customer experience directly affects both the top and bottom lines of business.  CMOs know this and now compete to deliver the most compelling, contextually relevant experiences.  CMOs until

Via CSL
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Four items every workplace needs to boost productivity - Talented Ladies Club

Four items every workplace needs to boost productivity - Talented Ladies Club | Designing  service | Scoop.it
Want to boost morale, productivity and loyalty in your company, team or office? Discover four inspiring items that every workplace needs.
Via DennisOwen1
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This chart tells a fascinating story about higher education

This chart tells a fascinating story about higher education | Designing  service | Scoop.it
A chart produced by the Bill and Melinda Gates Foundation captures the complexity of the higher education landscape and why there can be no one-size-fits-all approach.

Via Marc Wachtfogel, PhD
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The Rise Of The Bots: 11 Ways Your Business Can Prepare - InformationWeek

The Rise Of The Bots: 11 Ways Your Business Can Prepare - InformationWeek | Designing  service | Scoop.it
Business is ripe for a bot explosion. The foundational technologies are available, industry behemoths are fanning the fire, users are demanding better experiences, and companies are looking for new ways to optimize their financial performance.
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Struggling With Marketing Design? Just Remember C.O.R.E.

Struggling With Marketing Design? Just Remember C.O.R.E. | Designing  service | Scoop.it
Design shares a lot of similarities with Goldilocks and the Three Bears: A healthy dose of experimentation takes place, some lines are crossed, and most importantly, it involves finding a balance tha…...
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The Experience Journey: A New Model for Consumer Marketing

TheExperienceJourney:A New Model for Consumer MarketingBy Jack Morton Worldwide

Via Mario K. Sakata
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Build consumer insights with data-driven marketing and merchandising

Build consumer insights with data-driven marketing and merchandising | Designing  service | Scoop.it
Discover how arming yourself with data from the outset can help you meet customers where they are.
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How to Upgrade the Industrial Organization to the Age of Ideas? 

How to Upgrade the Industrial Organization to the Age of Ideas?  | Designing  service | Scoop.it
Do you suffer from corporate obedience? Are you wealthier but not healthier and happier than your parents? Does your employer demand your “all” without guaranteeing a continuity of employment in return? Are you stressed, anxious, disengaged or frustrated?
Fair chance that you are trapped in an old-style steam-engine organization, custom-built to suppress collaborating, problem-solving, innovating and socializing. Perfect for repetitive tasks, standardization, and efficiency. Disastrous for inspiration, purpose, trust, innovation and making a difference to the greater good. So, what can you do to upgrade your industrial organization?

Mark Powell and Jonathan Gifford wrote the book “My Steam Engine is Broken – taking the organization from the industrial era to the age of ideas.” It aligns with Gary Hamel’s work and Frederic Laloux’s Reinventing Organizations. More and more people are waking up to the poignant fact that our workplaces are so old-fashioned that they don’t serve their purpose anymore. Modern organizations need to be innovative and agile, but many are not.

But where do you start to change? The organization as a whole is a daunting job to change. Powell and Gifford propose to transform the steam engine bit by bit by tackling the ten paradoxes that steam-engine organizations do that actively prevent them from achieving their goals while they think they do a good job.

Via David Hain
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Mike McGrail's curator insight, June 17, 8:43 AM
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William Smith's curator insight, June 18, 12:47 PM
I am reminded of reading about Skunkworks and how that strategy successfully brought innovation to the larger organization. It takes fearless leadership to bring this "upgrade" about.
Ian Berry's curator insight, June 18, 6:15 PM
I resonate with a lot in this article particularly “When I have permission to be a human being as a leader, I don’t have to be perfect which means I don’t have to wear this front, which means I can connect with people more deeply. A lot of (my work) is shedding the armor.” The strong hero leader is dead. Long live the emergent, role-sharing leader."
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This Is What Your Company Should Look Like

This Is What Your Company Should Look Like | Designing  service | Scoop.it
We imagine a 21st-century corporation designed to capitalize on connected systems, data, and employees who take an expansive view of work.

Via Christelle Austruy
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Christelle Austruy's curator insight, June 16, 8:14 AM

Un article très intéressant sur ce que va être notre nouvelle économie dans le futur avec la Transition numérique qui en cours.

William Smith's curator insight, June 17, 6:01 PM
The 21st Century Business Organization...
Rescooped by Fred Zimny from Integrated Brand Communications
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The State of Customer Loyalty Programs in 2016

The State of Customer Loyalty Programs in 2016 | Designing  service | Scoop.it
Customer Relationships - Consumers actively use only about half of the loyalty programs they are members of, according to recent research from Bond Brand Loyalty and Visa.

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 15, 10:35 AM
Does your brand have a customer loyalty program? Recent research reveals only 50% of them are used by consumers.