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The Growing Impact of Design on a Smarter Planet

The Growing Impact of Design on a Smarter Planet | Designing  service | Scoop.it
The trend of tech and design fusing isn't necessarily novel, but what is new is design moving beyond consumer devices into the systems and infrastructure.
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
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Designing service

Designing service | Designing  service | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @serve4impact

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Sneaky's comment, June 25, 2015 10:42 AM
super article
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How to Tie Marketing Metrics to the Data that Boards, CxOs, and Investors Really Care About - Whiteboard Friday

How to Tie Marketing Metrics to the Data that Boards, CxOs, and Investors Really Care About - Whiteboard Friday | Designing  service | Scoop.it
A simple change in language and perspective could be what's standing between you and getting the C-suite buy-in that's integral to your success. In today's Whiteboard Friday, Rand helps you translate your marketing jargon into financial metrics and data that the folks in charge will actually care about.

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, Today, 11:33 AM
Struggling to communicate to c-suite execs and board members why your digital marketing metrics matter? Here are some guidelines that might help.
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Client Experience Design

Client Experience Design | Designing  service | Scoop.it
This article by Marko Dugonjic explains why client experience design is important, and how to successfully guide them through the design process.

Via Mario K. Sakata
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IoST and IoUT: Why They Matter for IoT Growth | Talend

IoST and IoUT: Why They Matter for IoT Growth | Talend | Designing  service | Scoop.it
The IoT is a critical technology that will continue to drive innovation, but not everything has to be connected. Read why the Internet of Useful Things is needed today.

Via Jean-Michel Franco
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Courtkneecap's curator insight, June 28, 7:08 PM
Not Everything Has to Be Connected 
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What Are Your Employees Thinking? A Look Inside The Modern Workplace - Forbes

What Are Your Employees Thinking? A Look Inside The Modern Workplace - Forbes | Designing  service | Scoop.it

The state of the modern workplace is evolving, perhaps more quickly than ever. Increases in diversity, the flexibility and scalability that technology provides, the nature of benefits and work environment that employees are willing to demand—all contribute to an ever-changing dynamic that’s exciting for workers and, to a certain extent, a challenge for employers.

To get a sense of the state of the modern workplace – and a hint at where it may be heading – international professional services firm, PricewaterhouseCoopers (PwC), conducted focus groups in New York City and online surveys this past May, with 1,385 workers of all types. PwC also surveyed 200 C-Level executives of small to large companies to get an employers’ perspective.

The study yielded some interesting results, showing how employees in the modern workplace are feeling, what motivates them, what they feel is important and how they see their futures. Justin Sturrock, People & Organization leader at PwC, admitted that his organization’s survey merely grazes the surface of complex issues facing employers and companies today and in the near future.


Via The Learning Factor, Andoni
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The Learning Factor's curator insight, June 22, 11:33 PM

 The state of the modern workplace is evolving, perhaps more quickly than ever.

Walter Gassenferth's curator insight, June 24, 7:12 AM
Useful post, presenting a lucid vision of the theme. For those who speak Portuguese or Spanish and are interested in business management, please visit http://www.quanticaconsultoria.com
Vladimir Ignatov's curator insight, June 24, 4:14 PM

More flexibility is the key.  But, how much can you flex before things break?

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Which Marketing Channels Deliver the Biggest Impact on ROI?

Which Marketing Channels Deliver the Biggest Impact on ROI? | Designing  service | Scoop.it
Are we focusing too much on ROI? Learn why marketing budgets have shifted and which channels continue to deliver the best ROI for marketers in this article
Via France Creative
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Social Media Failed To Predict #Brexit

Social Media Failed To Predict #Brexit | Designing  service | Scoop.it
Social Media Failed To Predict #Brexit - 06/24/2016

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 25, 11:44 AM
The inability of social media chatter to predict the #Brexit outcome is a clear indication of the sampling errors that plague the use of social media as a research tool. With error levels as large as those seen in this example, should brand managers feel comfortable making multi-million dollar decisions based on this type of analysis?
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Driving growth in retail with analytics

Driving growth in retail with analytics | Designing  service | Scoop.it
Retailers can benefit immensely form a structured analytics-driven approach that will help them understand how their customers are using their products and services

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 25, 12:21 PM
Do you need an analytics strategy to drive growth in your retail business. Here are 6 components to consider.
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Social Media and the Workplace

Social Media and the Workplace | Designing  service | Scoop.it
Workers turn to social media for a range of reasons while at work, with taking a mental break and connecting with friends and family being among the most

Via Marketing Colleges
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Rescooped by Fred Zimny from Services Leadership Digest
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Urban world: The global consumers to watch | McKinsey & Company

Urban world: The global consumers to watch | McKinsey & Company | Designing  service | Scoop.it
Dramatic demographic shifts are transforming the world’s consumer landscape. Our new research finds just three groups of consumers are set to generate half of global urban consumption growth from 2015 to 2030.

Via CSL
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CSL's curator insight, June 23, 11:52 AM

Three demographic groups will generate half of all global urban consumption growth through 2030. Millennials are not one of them. What does it mean for your business? 

Rescooped by Fred Zimny from Services Leadership Digest
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Is business school the new design school?

Is business school the new design school? | Designing  service | Scoop.it
People are often surprised when they hear that I earned my master of business administration degree, or MBA, as a side-hobby while I was a tenured professor..

Via CSL
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CSL's curator insight, June 21, 12:24 PM

Creativity is becoming a strategic lever to create a competitive advantage in the corporate world. 

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Trends Over The Next 5 Years | Customer Experience

Trends Over The Next 5 Years | Customer Experience | Designing  service | Scoop.it

People often ask me where I see business going in the next five, 15, 20 years.


Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, June 21, 2:40 AM

How will you elevate your customer experience to keep pace with these business trends?

2DiFore Marketing Solutions's curator insight, June 23, 7:43 AM

How will your business change over the next 5 years? Did you know that the average attention span of a human being was 12 seconds, that's right! Begin making changes today to capture your market.

Rescooped by Fred Zimny from Creative & Digital
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Digital Transformation Starts with the Customer

Digital Transformation Starts with the Customer | Designing  service | Scoop.it
People frequently throw around the term "digital transformation" when discussing modernizing business applications and online services.  What often gets lost in the conversation is that digital t
Via France Creative
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Think my marketing tech landscape is too big? It's missing 1,900 firms - Chief Marketing Technologist

Think my marketing tech landscape is too big? It's missing 1,900 firms - Chief Marketing Technologist | Designing  service | Scoop.it

Via marketingIO
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marketingIO's curator insight, June 30, 9:05 PM

Dear lord. See Cabinet M for the other 1900. That MarTech graphic will need to be interactive to fit 5700.

 

NEW: Experience Remarkable Planning Accuracy With New, FREE Growth Hacking Tool. Go here: http://goo.gl/UjcA8x 

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The evolution of social technologies | McKinsey & Company

The evolution of social technologies | McKinsey & Company | Designing  service | Scoop.it
Leading companies have passed through three distinct phases of organizational usage. What should we learn from them?
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The Innovator´s Dilemma of Innovation Labs and Corporate Accelerators

- Understanding the Innovator´s Dilemma of Innovation Labs and Corporate Accelerators - Research and scientific analysis of Corporate Innovation Centers - Trip…

Via Christian Bartosik, Johan Sundström
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Rescooped by Fred Zimny from UXploration
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8 principles of bot design

8 principles of bot design - Inside Intercom - Medium
Despite plenty of excitement it’s still unclear how conversational UIs can be made to work in a practical sense.

Via Mario K. Sakata
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Rescooped by Fred Zimny from Learning - Social Media - Innovation
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#HR Social Media at Work: The New Normal

#HR Social Media at Work: The New Normal | Designing  service | Scoop.it
A growing number of employees are using social media at work for both personal and professional reasons.
Via Fernanda Grimaldi, Ricard Lloria, Marc Wachtfogel, PhD
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Top 5 Ways Technology is Changing the Business Landscape

Top 5 Ways Technology is Changing the Business Landscape | Designing  service | Scoop.it
Technology has made the world easier to access. It is at our fingertips, empowering, informing and uniting us. Over the years, technology has driven innovation, bringing success to businesses. The im…
Via France Creative
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Rescooped by Fred Zimny from Entrepreneurship, Innovation
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What UK startups make of the shocking Brexit vote

What UK startups make of the shocking Brexit vote | Designing  service | Scoop.it
Shock, disbelief and disappointment were common sentiments echoed by the startups TechCrunch spoke to, many of which had scrambled emergency meetings this..

Via Marylene Delbourg-Delphis
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Looking beyond technology to drive sales operations | McKinsey & Company

Looking beyond technology to drive sales operations | McKinsey & Company | Designing  service | Scoop.it
New trends are forcing sales leaders to rethink how they sell. The right investment in sales operations can unlock sustainable growth.
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Rescooped by Fred Zimny from Services Leadership Digest
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CMOs: Claim Ownership of the Customer Experience

CMOs: Claim Ownership of the Customer Experience | Designing  service | Scoop.it
Customer experience directly affects both the top and bottom lines of business.  CMOs know this and now compete to deliver the most compelling, contextually relevant experiences.  CMOs until

Via CSL
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Four items every workplace needs to boost productivity - Talented Ladies Club

Four items every workplace needs to boost productivity - Talented Ladies Club | Designing  service | Scoop.it
Want to boost morale, productivity and loyalty in your company, team or office? Discover four inspiring items that every workplace needs.
Via DennisOwen1
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Rescooped by Fred Zimny from Learning - Social Media - Innovation
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This chart tells a fascinating story about higher education

This chart tells a fascinating story about higher education | Designing  service | Scoop.it
A chart produced by the Bill and Melinda Gates Foundation captures the complexity of the higher education landscape and why there can be no one-size-fits-all approach.

Via Marc Wachtfogel, PhD
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The Rise Of The Bots: 11 Ways Your Business Can Prepare - InformationWeek

The Rise Of The Bots: 11 Ways Your Business Can Prepare - InformationWeek | Designing  service | Scoop.it
Business is ripe for a bot explosion. The foundational technologies are available, industry behemoths are fanning the fire, users are demanding better experiences, and companies are looking for new ways to optimize their financial performance.
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Struggling With Marketing Design? Just Remember C.O.R.E.

Struggling With Marketing Design? Just Remember C.O.R.E. | Designing  service | Scoop.it
Design shares a lot of similarities with Goldilocks and the Three Bears: A healthy dose of experimentation takes place, some lines are crossed, and most importantly, it involves finding a balance tha…...
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