Designing service
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
Curated by Fred Zimny
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Designing service

Designing service | Designing  service | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@gmail.com

  

Follow me on twitter: @Fred_Zimny

 

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Even more good stuff at http://fredzimny.wordpress.com

 

 

 

 



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Sneaky's comment, June 25, 2015 10:42 AM
super article
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Fit for Growth | A guide to strategic cost cutting, restructuring, and renewal

Fit for Growth | A guide to strategic cost cutting, restructuring, and renewal | Designing  service | Scoop.it
The solution We’ve devoted 70 years of collective experience to helping dozens of companies answer affirmatively: Are you Fit for Growth? Companies that are “fit for growth” do three things consistently and continuously: Focus on a few differentiating capabilities Align their cost structure to these capabilities Read all: Fit for Growth | A guide to…
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McKinsey Global Institute: A future that works: #automation, employment and productivity #job #jobs

McKinsey Global Institute: A future that works: #automation, employment and productivity #job #jobs | Designing  service | Scoop.it
Automation is an idea that has inspired science fiction writers and futurologists for more than a century. Today it is no longer fiction, as companies increasingly use robots on production lines or algorithms to optimize their logistics, manage inventory, and carry out other core business functions. Technological advances are creating a new automation age in…
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My 10 digital workplace predictions for 2017 – Paul Miller – Medium

My 10 digital workplace predictions for 2017 – Paul Miller – Medium | Designing  service | Scoop.it
  • 1. Digital workplaces seize on AI in the “intelligent workplace”
  • 2. Focus shifts from “firing up tech” to changing behaviour and culture
  • 3. Digital workplace strategy takes central role
  • 4. Intranets keep getting better and stronger
  • 5. The “centre of gravity” for work moves from physical to digital
  • 6. Public and civic organizations transform their digital workplaces
  • 7. Leaders influence (rather than control) as leadership becomes digital
  • 8. Quality search becomes common
  • 9. Workplace by Facebook disrupts the digital workplace industry
  • 10. Digital literacy becomes an essential competence
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Medium: 10 #digital workplace predictions for 2017 #jobs #job

Medium: 10 #digital workplace predictions for 2017 #jobs #job | Designing  service | Scoop.it
1. Digital workplaces seize on AI in the “intelligent workplace” 2. Focus shifts from “firing up tech” to changing behaviour and culture 3. Digital workplace strategy takes central role 4. Intranets keep getting better and stronger 5. The “centre of gravity” for work moves from physical to digital 6. Public and civic organizations transform their…
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You Need More Than #Analytics Data to Grow Your Business: You Need Systems #bigdata #jobs

You Need More Than #Analytics Data to Grow Your Business: You Need Systems #bigdata #jobs | Designing  service | Scoop.it
I have realized something after working with countless companies and helping them set up their analytics tools. They all want the hottest tool. They all want as much data as they can possibly gather. However, these companies don’t actually care about the data. Source: You Need More Than Analytics Data to Grow Your Business –…
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Why MFA’s Are Better Marketers Than MBA’s #marketing #jobs #hiring

Why MFA’s Are Better Marketers Than MBA’s #marketing #jobs #hiring | Designing  service | Scoop.it
Apple never invested heavily in marketing, preferring to build great products and save money on fixed costs. Then something strange happened: Samsung phones, which feature a different operating system (the open-source and Google-owned Android) and a bigger screen, began to pick up market share in 2013. Read all: Why MFA’s Are Better Marketers Than MBA’s
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McKinsey & Company: Harnessing automation for a future that works

Automation is happening, and it will bring substantial benefits to businesses and economies worldwide, but it won’t arrive overnight. A new McKinsey Global Institute report finds realizing automation’s full potential requires people and technology to work hand in hand. Read all: Harnessing automation for a future that works | McKinsey & Company
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Path to Digital Maturity infographic - Bain & Company Insights

Path to Digital Maturity infographic - Bain & Company Insights | Designing  service | Scoop.it
The most digitally mature companies are eight times more likely to gain market share than the least digitally mature. Here's how containers can help facilitate a digital transformation.
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Forbes India Magazine - Designing an innovation process for organizations

Forbes India Magazine - Designing an innovation process for organizations | Designing  service | Scoop.it
You need that space to come up with the right questions before you apply all of your energies to answering them.
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Shifting behaviors shown in insurance consumer study – Accenture

Shifting behaviors shown in insurance consumer study – Accenture | Designing  service | Scoop.it
Digital and other trends have shifted insurance customer behaviors. Learn the three personas of insurance customers and how to market to them.
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Think Less. Do Better.

Think Less. Do Better. | Designing  service | Scoop.it
Promoting better workflow in UI design through manageable decision-making and thought process. Source: Think Less. Design Better.
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The impact of the sharing economy on #retail #collcons

The impact of the sharing economy on #retail #collcons | Designing  service | Scoop.it
From hospitality to transportation – the sharing economy has had a huge impact on many industries. Now, a lot of consumers use the likes of Uber and Airbnb before even considering traditional taxis or hotels. Read more... Source: The impact of the sharing economy on retail
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The future of #designthinking | ING DIRECT: Being #human in a #digital world | The Guardian

The future of #designthinking | ING DIRECT: Being #human in a #digital world | The Guardian | Designing  service | Scoop.it
As we look to the future, design thinking will play an increasingly critical role, and organisations will need to evolve and embrace this creative and agile practice if they are to stay ahead of the pack. Source: The future of design thinking | ING DIRECT: Being human in a digital world | The Guardian
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Restoring Sanity to the Office #work #jobs #careerarc

Restoring Sanity to the Office #work #jobs #careerarc | Designing  service | Scoop.it
Sarah Green-Carmichael from the Harvard Business Review IdeaCast interviews me about sanity at work, how over-collaboration and excessive real-time communication/chat are destroying our work days, and plenty more. What follows is a word-for-word, unedited transcript of the recorded podcast: SARAH GREEN-CARMICHAEL: Welcome to the HBR IdeaCast from Harvard Business Review. Read all: Restoring Sanity to…
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Five things #socialmedia #marketers like (and five things they don’t) #socialmediamarketing

Five things #socialmedia #marketers like (and five things they don’t) #socialmediamarketing | Designing  service | Scoop.it
According to the experts, social media in 2017 will be all about live video, chatbots, and perhaps even virtual reality. While this is the case for some brands, many social media marketers have different priorities for the new year. Read about them at : Five things social media marketers like (and five things they don't)
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The Story of Digital Disruption since 1989

The Story of Digital Disruption since 1989 | Designing  service | Scoop.it
When I first started studying Information Technology at school in 1989, little did I know that I would be embarking on the start of what would be a rewarding and exciting career. To be totally honest, I only got into it due to the influence of my Dad, a hardworking computer scientist who worked at Northumbria University for many years.

"1989 was when it all started"
Prior to my research for this post. I had no idea that 1989 was such a pivotal year. March 1989 was actually when it all started. It was the only time that I had long hair, as I was into heavy metal music, following legends such as Guns and Roses, Bon Jovi and Metallica. Jason Donovan was top of the UK Charts with Too Many Broken Hearts and Liverpool were continuing their dominance of the English Premier League, running away with the title again under Kenny Dalglish.

No one could have predicted what was to come for Information Technology and the explosion of creativity, collaboration and innovation which has followed since.

Given the great minds in our industry, I was very surprised to find that no one has actually tried to cover this journey in any detail, so like any astute student of business, I spotted an opportunity.

"The Story of Digital Disruption since 1989"
A timeline charting the key advances in Information Technology since 1989. I hope you enjoy it as much as I did putting it together. Do you agree?


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BAIN & Company Luxury goods worldwide market study 2016 #fashion #style

BAIN & Company Luxury goods worldwide market study 2016 #fashion #style | Designing  service | Scoop.it
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Stop Waiting for #Governments to Close the Skills Gap

Stop Waiting for #Governments to Close the Skills Gap | Designing  service | Scoop.it
Donald Trump was elected with the promise to “make America great again.” But America was already great for some people. For example, America has been good for investors: The Dow Jones was at a record high before Trump got elected, and it has risen further since the election. Read more: Stop Waiting for Governments to…
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McKinsey: Four fundamentals of #workplace automation

McKinsey: Four fundamentals of #workplace automation | Designing  service | Scoop.it
As the automation of physical and knowledge work advances, many jobs will be redefined rather than eliminated—at least in the short term. A McKinsey Quarterly article. Read (Sourced through Scoop.it) all from: www.mckinsey.com
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Nomad Messenger is another fine #startup

Nomad Messenger is another fine #startup | Designing  service | Scoop.it
via BetaList http://ift.tt/2jaFFJQ #entrepreneur #innovation #service
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The Future of #Design (and how to prepare for it) #digital

The Future of #Design (and how to prepare for it) #digital | Designing  service | Scoop.it
A handy guide to navigating what's coming up next in the design world.
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The future of design thinking

The future of design thinking | Designing  service | Scoop.it
As we look to the future, design thinking will play an increasingly critical role, and organisations will need to evolve and embrace this creative and agile practice if they are to stay ahead of the pack.
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Why Creative Agencies Need to Think Like Consultants in 2017

Why Creative Agencies Need to Think Like Consultants in 2017 | Designing  service | Scoop.it
IT consultants have been aggressively adding marketing services. But all is not lost for agencies, writes Penry Price of LinkedIn.

Via Mario K. Sakata
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