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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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How was work today? New study reveals workforce trends today and the future - Tech Page One

How was work today? New study reveals workforce trends today and the future - Tech Page One | Designing design thinking driven operations | Scoop.it

The way work is getting done is changing forever – but it’s not all changing the same as every industry and role has different technology and environment needs.  Job responsibilities are being met at home, at client locations, even in public spaces like coffee shops and public transportation – and even within the employer’s walls, the environment looks a lot different. Whether it’s having access to an entire set of company data and documents on a mobile device via the cloud or using a virtual desktop to actually bring the office desk experience with you—technology is constantly pushing the way we work to be more efficient and productive – for the employer it means better outputs, closer to the customer and pointing to a better bottom line and for the employee it means better work/life balance and satisfaction. Dell and Intel have commissioned TNS Global to undertake a global project to identify and explore key future trends and themes pertaining to the workplace and workforce, and in particular, the role that technology has played in their evolution. By uncovering these trends, Dell and Intel aim to provide a better understanding of how organizations and IT can support new work environments today and in years to come. The first study results were shared in 2011 and we’ve recently launched our 2014 report. A robust global study of nearly 5,000 workers in 12 countries and 9 industries, with inputs from 20+ industry experts broken into two parts.


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, December 12, 9:38 AM

This study is a good example of how different the workplace is now compared to the past. Organizations that adjust to the new realities of multi-locational, productivity focused, technology enhanced workplaces are likely to be more successful.

Lismark Office Chairs's curator insight, Today, 9:37 AM

97% of employees spend some time in the office even in these days of remote working - and other office trends

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Strategic principles for competing in the digital age | McKinsey & Company

Strategic principles for competing in the digital age | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Digitization is rewriting the rules of competition, with incumbent companies most at risk of being left behind. Here are six critical decisions CEOs must make to address the strategic challenge posed by the digital revolution.
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Timeline Photos - Smart Services Hub | Facebook

Timeline Photos - Smart Services Hub | Facebook | Designing design thinking driven operations | Scoop.it
Je zal hier maar werken http://www.zuidlimburg.nl/ http://ledbrainport2020.nl
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Fjord Trends – 2014

Fjord Trends – 2014 | Designing design thinking driven operations | Scoop.it
Fjord's 2014 Trends are our collective thoughts around the key trends that will impact businesses and society in the year to come.
Fred Zimny's insight:

For me a classic

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Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business - Brian Solis

Employees are as or More Important Than Customers: Why Ignoring Employee Engagement Hurts Business - Brian Solis | Designing design thinking driven operations | Scoop.it

Via Nathalie Soeteman
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Mobility-as-a-service: Turning transportation into a software industry

Mobility-as-a-service: Turning transportation into a software industry | Designing design thinking driven operations | Scoop.it
GUEST:It’s the future. You have just bought your first fully autonomous car and let it drive you to work this morning. It was a little scary at first, but you forgot about the lack of a driver quickly, and now you are at your office.
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Gartner Announces Digital Marketing Conference 2015

Gartner Announces Digital Marketing Conference 2015 | Designing design thinking driven operations | Scoop.it
A recent Gartner survey revealed that Digital Marketing budgets will increase by eight percent in 2015 and much of that investment will be focused on enhancing the customer experience.
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How to Implement Customer Experience as an Organizational Value

How to Implement Customer Experience as an Organizational Value | Designing design thinking driven operations | Scoop.it

CX professionals need to work successfully across many business units within an organization.


Via Mario K. Sakata
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The Digital Focus & Importance of Design Thinking at Capital One | Wharton FinTech

The Digital Focus & Importance of Design Thinking at Capital One | Wharton FinTech | Designing design thinking driven operations | Scoop.it
RT @CareyElise: Check out my blog post on innovation and design thinking in financial services http://t.co/PtCtgJox4K @whartonfintech @Whar…
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Paula King, Ph.D.'s curator insight, December 17, 4:10 PM

Watch for a proliferation of articles regarding applied design thinking.

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Design Thinking process Infographics

Design Thinking process Infographics | Designing design thinking driven operations | Scoop.it
Design thinking model

Via Laila Bröcker
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DesignThinking Book Sales by Country - Pulse

DesignThinking Book Sales by Country - Pulse | Designing design thinking driven operations | Scoop.it
We used Book Sales as a proxy for interest in Design ThinkingAs the year ends it is time to recap. It has been a great year because one of my favourite iBooks* quietly climbed the ranks for the search term: [Design Thinking].
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Service Experience Conference 2014 Video: A Service Design Odyssey | Experience Design at Hello Erik

Service Experience Conference 2014 Video: A Service Design Odyssey | Experience Design at Hello Erik | Designing design thinking driven operations | Scoop.it
My presentation from the Adaptive Path Service Design Conference 2014 is here and available for viewing!
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5 Best Practices To Help You Win At Social Media In 2015

5 Best Practices To Help You Win At Social Media In 2015 | Designing design thinking driven operations | Scoop.it
you live in the digital space and participate in digital marketing of any kind, you know that the trends and best practices can change on a regular basis.

Social media teams and internet marketing professionals already know that they have to keep on top of the changing landscape of marketing on the internet.

Here are 5 social media marketing best practices for 2015 to ensure you’re winning at social in the new year.

Via Brian Yanish - MarketingHits.com
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Why Digital Business Means Going Web-Scale

Why Digital Business Means Going Web-Scale | Designing design thinking driven operations | Scoop.it
The era of Digital Business has arrived, in which successful companies are defined by their ability to respond quickly and effectively to transient business moments.
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Infographic: 15 digital trends for 2015 | The Wall Blog

Infographic: 15 digital trends for 2015 | The Wall Blog | Designing design thinking driven operations | Scoop.it
Research by digital consultancy Bell Pottinger Digital has revealed the 15 top digital trends that are set to change the way brands communicate in 2

Via massimo facchinetti, David Hain
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Marco Favero's curator insight, Today, 3:43 AM

aggiungi la tua intuizione ...

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Just released in beta: Leadership playbook Why mobile and mobility is a behavior and not technology by Fred Zimny

Just released in beta: Leadership playbook Why mobile and mobility is a behavior and not technology by Fred Zimny | Designing design thinking driven operations | Scoop.it
Anyone interested in how mobile is changing the business world, your professional and personal life

Mobile is a behavior, not a technology
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Digital, CDO and the customer experience - 2014 CIO review - CIO UK

Digital, CDO and the customer experience - 2014 CIO review - CIO UK | Designing design thinking driven operations | Scoop.it
Does your organisation require a chief digital officer? As the number of CDO appointments increased in 2014 CIOs offered their opinions on the CDO role, and the responsibilities of the CIO in digital leadership and defining the customer experience.
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What is Design for Policy?

Design Council’s Ellie Runcie, the Cabinet Office's Head of Policy Lab, Dr. Andrea Siodmok, and Danish Design Centre CEO Christian Bason, share their thoughts on…

Via Laila Bröcker
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How Disruption Is Creating Opportunity in Higher Education

How Disruption Is Creating Opportunity in Higher Education | Designing design thinking driven operations | Scoop.it
Nunzio Quacquarelli, founder of higher education solutions firm QS, discusses the innovations that will shape the sector’s future.
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9 jobs robots could replace in 2015

9 jobs robots could replace in 2015 | Designing design thinking driven operations | Scoop.it
Your future coworker could be a robot.

Via Antonios Bouris
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Customer Experience Management with IBM Tealeaf | Blog

Customer Experience Management with IBM Tealeaf | Blog | Designing design thinking driven operations | Scoop.it
There was a time when businesses relied on their physical presence to attract customers and for daily productivity. Now it’s the era of digital advertising, o
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Customer focus & smart technologies - 2015's for the innovators

Customer focus & smart technologies - 2015's for the innovators | Designing design thinking driven operations | Scoop.it
Forward-thinking businesses will create strong competitive advantages in 2015 by using accessible smart technologies, which focus on the customer experience
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Customer Experience As Idea, Not Methodology Nor Technology

Customer Experience As Idea, Not Methodology Nor Technology | Designing design thinking driven operations | Scoop.it
As a thinker, I am struck by how rare original thinking is in the organisational world. As a thinker, I am struck by how little thinking – as in stopping and reflecting on that which is occurring a…

Via Christian Barbaray
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How Technology Is Taking a Byte Out of Customer Service

How Technology Is Taking a Byte Out of Customer Service | Designing design thinking driven operations | Scoop.it
I'm not sure when it happened, but I can assure you, I am not happy about it. As a guy that has owned a business for 30 years and been the primary employee (okay, the only employee), I have gotten the chance to put on many hats....
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The Rise Of The Smart Creative

The Rise Of The Smart Creative | Designing design thinking driven operations | Scoop.it
A Smart Creative is a perfect employee for the information age. Learn more about the type of employee that will be coming to your workplace soon.

Via Alexander Crépin
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Rona Lewis's curator insight, November 30, 6:26 PM

Are you a smart creative?

Paula King, Ph.D.'s curator insight, December 17, 4:15 PM

Good article.