Designing services
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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
Curated by Fred Zimny
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Designing services

Designing services | Designing  services | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

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Even more good stuff at http://serve4impact.com 

 

 

 

 



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Sneaky's comment, June 25, 10:42 AM
super article
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SERVICE DESIGN AND THE INTERNET OF THINGS

SERVICE DESIGN AND THE INTERNET OF THINGS | Designing  services | Scoop.it
The internet of things is surrounding us. We wear fitness bands around our wrists, have scales in our bathroom connected to our smartphones and a smoke detector to send us a notification in case of fire.
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Agenda for MarTech Europe announced, over 20 sessions - Chief Marketing Technologist

Agenda for MarTech Europe announced, over 20 sessions - Chief Marketing Technologist | Designing  services | Scoop.it
I’m excited to share with you the MarTech Europe agenda that we just released this week.
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How Customer Service Has Evolved Since The 1970s- Infographic - Customer Service Guru

How Customer Service Has Evolved Since The 1970s- Infographic - Customer Service Guru | Designing  services | Scoop.it
For those who work in customer service, the working day has changed significantly, in more ways than one and not necessarily for the better.
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Michael Anderson's curator insight, July 1, 6:56 AM

A very interesting infographic!

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M2M - the next service imperative for digital customer experience | Orange Business Services

M2M - the next service imperative for digital customer experience | Orange Business Services | Designing  services | Scoop.it
The next level of evolution of the multi-channel contact center which is impacting customer experience has already been around the corner for a while but not fully integrated.

Via CSL
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The Internet of Things Changes the Company-Customer Relationship

The Internet of Things Changes the Company-Customer Relationship | Designing  services | Scoop.it
It’s reshaping how we think of service.
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Delivering Delightful Customer Experience: Big Data Analytics to the Rescue

Delivering Delightful Customer Experience: Big Data Analytics to the Rescue | Designing  services | Scoop.it
� By Suresh Akula, Director, VOZIQ � The fact that a great customer experience is a sustainable competitive advantage is undeniable. In a re...
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UI Patterns on Twitter

UI Patterns on Twitter | Designing  services | Scoop.it
Design Thinking explained. #UX #DesignThinking pic.twitter.com/D1H0z5h7q0
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5 Trends Shaping the Digital Travel Customer Experience (Infographic)

5 Trends Shaping the Digital Travel Customer Experience (Infographic) | Designing  services | Scoop.it
Mobile, online reviews and social media all empower consumers to make informed purchasing decisions and share their experiences.

Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, June 26, 10:20 PM

Do you know how digital tech is affecting the global travel market? Here are 5 key trends to watch.

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Mobile: It Changes Everything

We’ve shared a lot of data about whether and why ‘this time is different’. But beyond that, why is the tech market opportunity larger than any time in history …
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From Social Networks To Market Networks

From Social Networks To Market Networks | Designing  services | Scoop.it
Most people didn’t notice last month when a 35-person company in San Francisco called HoneyBook announced a $22 million Series B. What was unusual about the..

Via ukituki
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Marco Favero's curator insight, June 28, 5:30 AM

aggiungi la tua intuizione ...

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Experience Management: How to Deliver Integrated Customer Experiences

Experience Management: How to Deliver Integrated Customer Experiences | Designing  services | Scoop.it
New Report: Experience Management - How to Deliver Integrated #CustExp http://t.co/3KcKjL87FV @drnatalie #CX http://t.co/IJLRlyVpZ6
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Customer experience architecture

Digital customers are ahead of most businesses. This presentation will present opportunities for businesses to develop and evolve digital abilities. Using a cu…
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biarritx's curator insight, June 28, 11:35 AM

#Greece (#Grece), 5th July 2015

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Five Steps to Great Digital Customer Experiences - INSEAD Knowledge (blog)

Five Steps to Great Digital Customer Experiences - INSEAD Knowledge (blog) | Designing  services | Scoop.it
Before the digital revolution, branded customer experiences had a beginning, middle, and end. The marketer’s goal was relatively simple: to guide consumers smoothly down the linear path to a purchase.
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The Future of Customer Experience Is About Organizing Intention - Business 2 Community

The Future of Customer Experience Is About Organizing Intention - Business 2 Community | Designing  services | Scoop.it
Of course everyone knows you need a remarkable customer experience in order to survive today, but few marketers and organizations really deliver one that’s unique and that drive results in any w…
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Embracing Digital Technologies in Traditional Worlds

Embracing Digital Technologies in Traditional Worlds | Designing  services | Scoop.it
To embrace digital opportunities, companies need to question assumptions about what is valuable about their strategic assets. That's what the French company PagesJaunes did. Image courtesy of Flickr user Yuichi Sakuraba.
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Why digital transformation is so difficult to achieve

Why digital transformation is so difficult to achieve | Designing  services | Scoop.it
Concept of minimum viable product can really help scale the digital business, and speed and flexibility matter above all else

Via Andy Thompson
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The next design trend is one that eliminates all choices

The next design trend is one that eliminates all choices | Designing  services | Scoop.it
Freedom from the hundreds of "micro decisions" that clog our brains.

Via Mario K. Sakata
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Roberto Nocera's curator insight, June 29, 6:23 AM

Do you agree?

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Mapping The Ideal Customer Content Experience - Business 2 Community

Mapping The Ideal Customer Content Experience - Business 2 Community | Designing  services | Scoop.it
David Packard, co­founder of Hewlett­Packard (HP) once observed that “marketing is too important to be left to the marketing people.” That was decades ago. Yet, even then he intuitively recogni…
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Rebranding Your Company: Is It Time?

Rebranding Your Company: Is It Time? | Designing  services | Scoop.it
We all know how powerful brands can be. Is it time for your company to consider rebranding?
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SENAME Interactive's curator insight, June 29, 6:22 AM

 Examining how your company has changed and what that means for your brand will enable you to make better and sharper business decisions as you move into the future.

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5 Essential Components of Effective Customer Journey Maps

5 Essential Components of Effective Customer Journey Maps | Designing  services | Scoop.it
By Kathleen Hoski and Phil Goddard
Journey maps are emerging as a key tool for managing enterprise customer and user experience programs.
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Create an Unforgettable Shopping Experience by Hacking Customer Emotions

Create an Unforgettable Shopping Experience by Hacking Customer Emotions | Designing  services | Scoop.it
Create an Unforgettable Shopping Experience by Hacking Customer Emotions
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The org chart of the 21st century Fortune 50

The org chart of the 21st century Fortune 50 | Designing  services | Scoop.it
The org chart of the 21st century Fortune 50 @HarvardBiz https://goo.gl/88b6u2 pic.twitter.com/zfhAjVaU6T
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biarritx's curator insight, June 28, 11:21 AM

No workers?

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What does the CRM of 2020 look like?

What does the CRM of 2020 look like? | Designing  services | Scoop.it
What does the CRM of 2015 look like? Contact management with a mobile app, maybe some analytics, and integration with email? Throw in some pipeline visualizations and a couple of dashboards, and you’ve got yourself a modern day CRM app.
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