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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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The demise of Brands... - broadstuff

The demise of Brands... - broadstuff | Designing design thinking driven operations | Scoop.it
Link : "The demise of Brands..." It's as if millions of brand marketers cried out in fear - and then were silenced… http://t.co/Isz758RmOU
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New business models_in_the_digital_age__bookmachine_special_edition

This Report is definitely the most informative discussion of new business models on the Internet that you will read. It has been written specifically to help p…
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From Big Data to Big Decisions

From Big Data to Big Decisions | Designing design thinking driven operations | Scoop.it
By themselves, data are not useful; it is only when we apply data to generate hypotheses, to validate theories and to make informed predictions that we can harness their power. The smart application of data is often the weakest link in an analytics-to-action pipeline. This is not because we fail to use sufficiently clever algorithms, but rather because we fail to compare the outcomes of different actions systematically.

Via Bonnie Hohhof, Edward Chenard
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360viewcrm's curator insight, April 16, 10:58 AM

The best way to analyze big data is to first have a clear understanding of what that data means. This requires a set strategy and systematic approach. This is why having supportive tech in a company is so strategically important when looking to grow in the most efficient and effective manner.

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Tech Trends 2015: Deloitte sixth annual report


Via Paul Aneja - eTrends
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jose antonio gabelas's curator insight, April 15, 6:24 AM

añada su visión ...

Chris Shern's curator insight, April 15, 6:12 PM

A very comprehensive good look at some significant tech trends.

Stephane Vasse's curator insight, April 16, 3:11 AM

Good overview!

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Internet of Things: Why the Support of Things is the future of customer experience | MyCustomer

Internet of Things: Why the Support of Things is the future of customer experience | MyCustomer | Designing design thinking driven operations | Scoop.it
Is it time to start thinking about your connected customer support strategy?
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Thinking like a designer can transform the way you develop products, services, processes—and even strategy. Design Thinking

Thinking like a designer can transform the way you develop products, services, processes—and even strategy. Design Thinking | Designing design thinking driven operations | Scoop.it
Thinking like a designer can transform the way you develop products, services, processes—and even strategy.
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What It Means to Be a Data-Driven Marketer in 2015 | CustomerThink

What It Means to Be a Data-Driven Marketer in 2015 | CustomerThink | Designing design thinking driven operations | Scoop.it

Via ukituki
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Big Data Discovery Is The Next Big Trend In Analytics

Big Data Discovery Is The Next Big Trend In Analytics | Designing design thinking driven operations | Scoop.it
According to Gartner, "Big Data Discovery" is the next big trend in analytics. It's the logical combination of three of the hottest trends of the last few years in analytics: Big Data, Data Discovery, and Data Science.

Via Luca Naso, Karlo Jara
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Luca Naso's curator insight, April 10, 11:18 AM

Another way to look at this is:

Since the market offers fewer data scientists than needed, new tools are being developed so that less experienced professionals can analyse data in a productive way.


Will this "Data Discovery" be an evolution of self-service BI that we see emerging today?


I think that Microsoft products such as Power BI, or Excel Power Query and Power Pivot, are worth mentioning in this context.

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METASKILLS - Five Talents for the Robotic Age

METASKILLS - Five Talents for the Robotic Age | Designing design thinking driven operations | Scoop.it
METASKILLS – Five Talents for the Robotic Age
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Customer Experience Maturity Roadmap | CustomerThink

Customer Experience Maturity Roadmap | CustomerThink | Designing design thinking driven operations | Scoop.it
RT @clearaction: TY @lookblue "“@customerthink: Customer Experience Maturity Roadmap  ” #fb" http://t.co/ScUBJGB19p
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Is 'Design Thinking' the New Liberal Arts?

Is 'Design Thinking'  the New Liberal Arts? | Designing design thinking driven operations | Scoop.it
A Stanford institute could change the way we think about learning.
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24 Charts Of Leadership Styles Around The World

24 Charts Of Leadership Styles Around The World | Designing design thinking driven operations | Scoop.it
24 charts of leadership styles around the world

Via Jenny Ebermann, David Hain
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Jenny Ebermann's curator insight, April 17, 2:10 PM

Which leadership style do you have?

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Why Big Organizations Are Broken | Digital Tonto

Why Big Organizations Are Broken | Digital Tonto | Designing design thinking driven operations | Scoop.it
Now that access to resources has become nearly universal, leadership is more important than authority.
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Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations

Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations | Designing design thinking driven operations | Scoop.it
Action-oriented creative thinking toolkit for services organizations
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Customer Data: Designing for Transparency and Trust

Customer Data: Designing for Transparency and Trust | Designing design thinking driven operations | Scoop.it
Don’t sacrifice long-term goodwill for short-term benefits.
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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Analytics & Metrics: Related but Not the Same

Analytics & Metrics: Related but Not the Same | Designing design thinking driven operations | Scoop.it
Metrics & ROI - Though marketers use metrics and analytics to prove and improve marketing's value, the two are not the same. We explain each and offer a checklist to help you determine your ...

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 15, 12:37 AM

With #Data playing a critical role for every business, do you feel your company is leveraging the right #metrics and #analytical tools?





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No Ordinary Disruption: The four forces breaking all the trends

Out with the old assumptions, in with McKinsey Global Institute's new book on the four disruptive forces reshaping the world, "No Ordinary Disruption": http://…
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The five disciplines of customer experience leaders - Bain Brief - Bain & Company

The five disciplines of customer experience leaders - Bain Brief - Bain & Company | Designing design thinking driven operations | Scoop.it
Designing experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy.
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If Algorithms Know All, How Much Should Humans Help?

If Algorithms Know All, How Much Should Humans Help? | Designing design thinking driven operations | Scoop.it
If Algorithms Know All, How Much Should Humans Help?

Via Tictrac, Edward Chenard
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What's Hot In CRM Applications, 2015: Why CPQ Continues To Accelerate

What's Hot In CRM Applications, 2015: Why CPQ Continues To Accelerate | Designing design thinking driven operations | Scoop.it
Lead management and configure, price and quote (CPQ) are the hottest technologies sales are relying on in 2015. Marketing analytics, digital marketing hubs, and marketing performance management lead the hottest marketing technologies for 2015 according to Gartner. Customer self-service, SaaS-based customer service and support (CSS) and customer engagement centers are the three [...]

Via Jean-Michel Franco
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Rescooped by Fred Zimny from UXploration
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The Future of UX Research: Uncovering the True Emotions of our Users

The Future of UX Research: Uncovering the True Emotions of our Users | Designing design thinking driven operations | Scoop.it
User Experience features significant and unique articles dealing with the broad field of user experience.

Via Mario K. Sakata
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Rescooped by Fred Zimny from Emerging Themes in Marketing
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Digital Evolution: Adapting Business for a Digital World

Digital Evolution: Adapting Business for a Digital World | Designing design thinking driven operations | Scoop.it
To become a digital business, every company must create a unique strategy. The first of many steps is to establish the right infrastructure, but what comes next?

Via Cambridge Marketing Colleges
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Customer Experience Design

Customer Experience Design | Designing design thinking driven operations | Scoop.it
One of Schulich's most sought-after MBA courses, Customer Experience Design
offers an integrated framework for creating successful experientially based
marketing strategies.
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The First Service Design Business Meetup

The First Service Design Business Meetup | Designing design thinking driven operations | Scoop.it
Many companies are applying, or are considering applying, service design. They have achieved great outcomes, gathered experiences, but have also encountered questions and problems. Service design h...
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