Designing design ...
Follow
Find
298.1K views | +10 today
 
Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Internet of Things: Sizing up the opportunity | McKinsey & Company

The Internet of Things: Sizing up the opportunity | McKinsey & Company | Designing design thinking driven operations | Scoop.it
This connectivity trend is now recognized as a source of growth for semiconductor players and their customers. Here we consider the opportunities and constraints for components manufacturers. A McKinsey & Company article.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Making stores matter in a multichannel world | McKinsey & Company

Making stores matter in a multichannel world | McKinsey & Company | Designing design thinking driven operations | Scoop.it
As the role of the brick-and-mortar store evolves, retailers will continually have to refine how they use their real estate. A McKinsey & Company article.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Trends for 2015: The age of FUD & Impatience [2/4]

Trends for 2015: The age of FUD & Impatience [2/4] | Designing design thinking driven operations | Scoop.it
Technology is increasingly everywhere. In an era where businessmen don't have the time to leave the office, Camisaria Colombo - a famous Brazilian shirt store -
more...
No comment yet.
Rescooped by Fred Zimny from Innovation Strategies
Scoop.it!

5 Core Skills of Disruptive, Visual-Thinking Innovators

5 Core Skills of Disruptive, Visual-Thinking Innovators | Designing design thinking driven operations | Scoop.it

“Visual thinking is the foundation for being creative and solving some of the most complex problems,” explained author and founder of Innovation Studio Lisa Kay Solomon. 


Via Ken Cooper
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Looking Back at Customer Experience in 2014 - InsideCXM

Looking Back at Customer Experience in 2014 - InsideCXM | Designing design thinking driven operations | Scoop.it
I have been writing for InsideCXM for exactly one year this month, and during this period I have read a great deal of research, papers and reports related to customer experience and digital marketing.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Future of Cars Looks Very Different

The Future of Cars Looks Very Different | Designing design thinking driven operations | Scoop.it
The car business is embracing a new aesthetic: one where autos become part of a networked world, make decisions on the fly and offer utility that extends beyond transportation.
more...
No comment yet.
Rescooped by Fred Zimny from New Customer - Passenger Experience
Scoop.it!

5 Rules for Strategic #Partnerships in a #Digital World

5 Rules for Strategic #Partnerships in a #Digital World | Designing design thinking driven operations | Scoop.it
Rule 1. Never innovate alone. 

Via Eric_Determined / Eric Silverstein
more...
Eric_Determined / Eric Silverstein's curator insight, December 23, 5:18 PM

"Both B2C and B2B companies are in an arms race to develop innovative user experiences, expand distribution, and capture new sources of monetization. Digital leaders are discovering that their future depends not just on what their own companies can do, but on the capabilities, functions, channels, and insights they can tap by partnering with others."


Do you agree?

 

Rule 1. Never innovate alone. 

Rule 2. Understand that no single company has a lock on user preferences. 

Rule 3. Focus first on a great user experience, not the value exchange.

Rule 4. Strike the right balance between scale and customization.

Rule 5. Treat your partnership like your business.


Is your company open to partnership?

John Thomas's curator insight, December 26, 1:46 AM

Clearing out your home or business premises can be a big chore, so why not seek professional help. If you need the best quality skip hire Kingston has to offer, call on NJB Recycling Surrey for all of your rubbish removal needs. For more details visit: http://www.njbrecyclingsurrey.co.uk/skip_hire_kingston.html

Rescooped by Fred Zimny from Entrepreunership, eCommerce, Management, Small Business & Work Orientation
Scoop.it!

The #Marketing Analytics Practice Is Evolving: How Can You Adapt?

The #Marketing Analytics Practice Is Evolving: How Can You Adapt? | Designing design thinking driven operations | Scoop.it
As the saying goes, the only thing that is constant is change. But in digital marketing today, change is not only constant but also rapid and all-inclusive

Via massimo facchinetti, ThePinkSalmon
more...
No comment yet.
Rescooped by Fred Zimny from Digitale Business Transformation
Scoop.it!

6 tech trends for 2015 that will change our future

6 tech trends for 2015 that will change our future | Designing design thinking driven operations | Scoop.it
6 tech trends for 2015 that will change our future

Via Torsten Fell
more...
No comment yet.
Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
Scoop.it!

See What The Store Of The Future Will Look Like

See What The Store Of The Future Will Look Like | Designing design thinking driven operations | Scoop.it
Everything is changing.

Via Alama
more...
No comment yet.
Rescooped by Fred Zimny from Tech Revolution 3.0
Scoop.it!

Pew Study Shows Bleak Future for Privacy Rights

Pew Study Shows Bleak Future for Privacy Rights | Designing design thinking driven operations | Scoop.it
The Pew Research group released a report on Thursday on the future of Internet privacy. The report, which details the responses of thousands of experts, does not paint a very bright future for those of us who value privacy. By C. Mitchell Shaw

Via Richard Platt, Paul Aneja - eTrends
more...
Richard Platt's curator insight, December 22, 2:28 AM

"Privacy will be the new taboo and will not be appreciated or understood by upcoming generations." That is already partially true. When privacy issues are addressed, more and more people — particularly younger people — respond by asking, "So, what?" As we move forward, we are in danger of become a self-surveilling society

Paul Aneja - eTrends's curator insight, December 22, 6:43 PM

We are loosing the privacy rights...do you know what information about you is being collected by data brokers?

Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
Scoop.it!

Customer Experience Management at the Forefront of Mobile Operators' Competitive Strategies in 2015

Customer Experience Management at the Forefront of Mobile Operators' Competitive Strategies in 2015 | Designing design thinking driven operations | Scoop.it
Also Experience is not only technology, it’s pricing, billing, corporate communications, as well as service delivery. The mix needs to be great and to manage that operators need to think BIG(er). The focus will shift from “churn management” to not even giving the customers a reason to churn at all, by managing the subscribers’ services in an intelligent way, with the subscriber’s perspective in mind. To manage this challenge I see the following trends foremost in 2015:

Via Alama
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Are These the 4 Quadrants of a Content Marketing Plan?

Are These the 4 Quadrants of a Content Marketing Plan? | Designing design thinking driven operations | Scoop.it
Buffer I came across this post from CMI and thought it was spot on. The lead quote and the image that accompanies is something that I think anybody employing content marketing should really understand.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The future interface: Design to make technology human.

The future interface: Design to make technology human. - The Future Interface - Medium
The design of a man-made object is only complete when people use it. ¶

What happened? ¶

Charles Babbage designed the f…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Six Business Intelligence Predictions For 2015

Six Business Intelligence Predictions For 2015 | Designing design thinking driven operations | Scoop.it
Being a data-driven organization requires a combination of analysis and predictions. As we look at the last several years, big data has been the dominant force, moving from a consumer-based requirement to a must-have strategy for enterprises to stay competitive.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

50 Facts about Customer Experience | Return on Behavior Magazine

50 Facts about Customer Experience | Return on Behavior Magazine | Designing design thinking driven operations | Scoop.it
#IT
5. Deliver improved support - Social media news, strategy, tools, and techniques | Social Media Today.. http://t.co/DUmIJ68OfF
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Do We Need A Chief Customer Officer?

Do We Need A Chief Customer Officer? | Designing design thinking driven operations | Scoop.it
Combined with the growing expectation among customers that they should be addressed in near-1:1 relationships, it seems logical that organizations may just need a dedicated C-level executive whose mandate is to drive customer focus across the...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Customer Experience | Patient Experience | Strativity

Customer Experience | Patient Experience | Strativity | Designing design thinking driven operations | Scoop.it
Creating the customer experience for patients does not mean sacrificing value of medical care- if done right.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

10 "Smarter Work" New Year's Resolutions

I believe every one of us has potential that we aren't able to realize because we are working same way as the workers before us. As I travel the world and spea…
more...
No comment yet.
Rescooped by Fred Zimny from Entrepreunership, eCommerce, Management, Small Business & Work Orientation
Scoop.it!

Am I a #marketing technologist?

Am I a #marketing technologist? | Designing design thinking driven operations | Scoop.it
I am marketing technologist and I love helping my clients use technology to attract, acquire & retain more customers.

Via ThePinkSalmon
more...
No comment yet.
Rescooped by Fred Zimny from Digitale Business Transformation
Scoop.it!

Millennials Will Become The Majority In The Workforce In 2015. Is Your Company Ready?

Millennials Will Become The Majority In The Workforce In 2015. Is Your Company Ready? | Designing design thinking driven operations | Scoop.it
Young people are clashing with traditional working environments, but soon they're going to be all the workers. Does the environment need to change, or...

Via Torsten Fell
more...
No comment yet.
Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
Scoop.it!

Cisco CMO Blair Christie: “The customer journey is like marriage, you won’t be successful if you try to control it".

Cisco CMO Blair Christie: “The customer journey is like marriage, you won’t be successful if you try to control it". | Designing design thinking driven operations | Scoop.it

Via Alama
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Why Americans care more about experiences than possessions - Experientia

Why Americans care more about experiences than possessions - Experientia | Designing design thinking driven operations | Scoop.it
Leslie Bradshaw, managing parter of Made by Many, describes Americans' shifting value systems.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Five Rules for Strategic Partnerships in a Digital World

Five Rules for Strategic Partnerships in a Digital World | Designing design thinking driven operations | Scoop.it
Leading companies know that the future depends on the capabilities, functions, channels, and insights they can tap by working with others.
more...
No comment yet.