Designing service
343.9K views | +43 today
Follow
 
Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Designing service?

Designing service? | Designing  service | Scoop.it
Designing service One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

McKinsey The next stop for the apparel sourcing caravan digitization (report downloadable) - #service #design

McKinsey The next stop for the apparel sourcing caravan digitization (report downloadable) - #service #design | Designing  service | Scoop.it
McKinsey’s biannual Chief Purchasing Officer (CPO) survey, first conducted in 2011, has delivered a comprehensive overview of the most important trends in apparel sourcing – including the need to balance cost, compliance, and capacity; navigating volatility; and exploring the growth opportunity in sourcing regions such as Bangladesh and East Africa. Our 2017 survey focuses on…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

7 Must-Read User Experience Books for Designers - #service #design

7 Must-Read User Experience Books for Designers - #service #design | Designing  service | Scoop.it
The development Momentum of the UX industry turns into a gusher in recent years, more and more young people want to get into the industry. However, they don’t know much about user experience design. How to be a good user experience designer? Gorky once said that books are the ladder of human progress. If you want…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The New Retail: Innovation Lessons from China for the West - #service #design

When many Western consumer companies develop a new product, they set out on a long, slow innovationprocess with an uncertain outcome. That’s because innovation typically starts internally, with ideas that flow from the business to the consumer (B2C). A full rollout could take several months, and during that period, executives are haunted by a single…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Marketing Budgets Continue Pivoting To Technology And Customer Experience - #service #design

Marketing Budgets Continue Pivoting To Technology And Customer Experience - #service #design | Designing  service | Scoop.it
In many ways, marketing has been at the forefront of digital transformation. Scott Brinker from Chief Marketing Technology has estimated the growth in marketing technology (MarTech) has exploded from 150 different solutions in 2011 to almost 5000 in 2017. Gartner predicted in 2011 that “By 2017 the CMO will spend more on IT than the CIO.” At the time…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

All Platforms Are Not Equal - #service #design

All Platforms Are Not Equal - #service #design | Designing  service | Scoop.it
The dramatic influence of the internet on how businesses operate and the emergence of a handful of gigantic, digitally enabled corporations have led to breathless pronouncements regarding the importance of a peculiar new class of monopolies built on digital platforms. These platforms, it is argued, fuel network effects that lead inexorably to winner-take-all marketplaces.1 This perspective…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Digital Growing Pains: Why Businesses Must Accelerate Change - #service #design

Digital Growing Pains: Why Businesses Must Accelerate Change - #service #design | Designing  service | Scoop.it
Nearly every company realizes that shifting to digital is key to their future. But many struggle with the process. Anand Swaminathan, senior partner with McKinsey, helps companies rationalize digital efforts. He is co-author, with Jürgen Meffert, of a book titled Digital@Scale: The Playbook You Need to Transform Your Company. Swaminathan spoke with Knowledge@Wharton about why speed…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Recommended: The (fr)agile reality of the Next Generation (and imho other generations too) - #service #designthinking

Recommended: The (fr)agile reality of the Next Generation (and imho other generations too) - #service #designthinking | Designing  service | Scoop.it
The (fr)agile reality of the Next Generation While the clicking and whooshing sound of a modem connecting to the internet feels like a nostalgic tune for older Millennials, NextGen does not know a world without googling things. It’s a generation whose online social presence surpasses their offline identity and the act of lifecasting or live broadcasting (with or without…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Arthur D Little Digital Lean Management - #service #designthinking

Arthur D Little Digital Lean Management - #service #designthinking | Designing  service | Scoop.it
Successful companies have achieved outstanding performances by incorporating Lean Management at the center of their corporate transformations. At the same time, the potential of digital technologies to transform performance has become widely recognized. However, we observe two types of lean companies on their way to digital: either companies realize a radical performance increase of up…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

What it really takes to capture the value of APIs - #service #designthinking

What it really takes to capture the value of APIs - #service #designthinking | Designing  service | Scoop.it
Application programming interfaces (APIs) were once largely limited to technical domains but have now become a significant engine of business growth. As the connective tissue linking ecosystems of technologies and organizations, APIs allow businesses to monetize data, forge profitable partnerships, and open new pathways for innovation and growth. Early adopters across industries are already using APIs…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

David Byrne's Eliminating the Human or Psyche Killer - #service #designthinking

David Byrne's Eliminating the Human or Psyche Killer - #service #designthinking | Designing  service | Scoop.it
We are beset by—and immersed in—apps and devices that are quietly reducing the amount of meaningful interaction we have with each other. ANDY FRIEDMAN I have a theory that much recent tech development and innovation over the last decade or so has an unspoken overarching agenda. It has been about creating the possibility of a…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Creating effective customer feedback loops for product teams (and service designers too) - #service #designthinking

Creating effective customer feedback loops for product teams (and service designers too) - #service #designthinking | Designing  service | Scoop.it
During one of my daily peruses of the tech Twitter-sphere, I came across a tweet I feel should be plastered on the walls of every single product organization ever. https://twitter.com/karanperi/status/880505164624531456 Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. If feedback…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Into #service? Сreate a #chatbot for Facebook Messenger in 10 minutes using Chatfuel - #service #designthinking

Into #service? Сreate a #chatbot for Facebook Messenger in 10 minutes using Chatfuel - #service #designthinking | Designing  service | Scoop.it
https://www.youtube.com/watch?v=mD6I1dXgzvA&feature=youtu.be Learn how to create a chatbot with AI navigation just in 10 minutes using Chatfuel. Chatbots are already showing up to 10X the performance compared to other channels, and that's why you need to know how to build one. Here’s the exact no-coding video tutorial I followed to build my first chatbot. Chatfuel's platform provides ready templates for…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Lead the charge to use data in every stage of your design process - #service #design

Lead the charge to use data in every stage of your design process - #service #design | Designing  service | Scoop.it
It can be hard to change things. I know. I started writing about conversion optimization in 2007, when it wasn’t even big enough to be called “nascent.” It took many years of writing and teaching before people started asking for optimization services. But the alternative is to simply be a follower. If you’ve been working…
more...
Colin Taylor TRG's curator insight, Today, 7:25 AM

Data is the key to #service design and delivery. #custserv #custexp #cx

Scooped by Fred Zimny
Scoop.it!

New Forrester Waves Assess Customer Journey Analytics Platforms (webinar 21/9) - #service #design

New Forrester Waves Assess Customer Journey Analytics Platforms (webinar 21/9) - #service #design | Designing  service | Scoop.it
Get an exclusive look at the 2017 CX Index results and discover how to create breakaway CX. Register for the webinar Why is journey analytics such a hot topic? Because it can help firms move the needle on customer obsession. That’s why after months of research — including in-depth briefings, demos, and customer references —…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

McKinsey's Investing in the growing sleep health economy (download possible) - #service #design

McKinsey's Investing in the growing sleep health economy (download possible) - #service #design | Designing  service | Scoop.it
Sleep insufficiency exacts a high human cost in physical and mental health, as well as a considerable economic toll in lost productivity. The multibillion-dollar sleep-health economy is a response to this growing problem and opens a wide range of attractive market opportunities for both private-equity investors and consumer-oriented companies. Understanding the costs of sleep insufficiency…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

PWC 's Workforce of the future the competing forces shaping 2030 (download possible) - #service #design

PWC 's Workforce of the future the competing forces shaping 2030 (download possible) - #service #design | Designing  service | Scoop.it
  We are living through a fundamental transformation in the way we work. Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. But what will the future look like? This isn’t a time to sit back and wait for events to unfold. To be prepared…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Technology: Much More Than Just A ‘What?’ - #service #design

Technology: Much More Than Just A ‘What?’ - #service #design | Designing  service | Scoop.it
echnology. It’s all around us. Here to (supposedly) make our lives better, both personally and professionally. Sometimes it does, and sometimes, let’s face it, it’s just a bad case of ‘shiny new thing syndrome.’ As we’ve been preparing the Technology Issue of Brand Quarterly, I’ve spent a lot of time considering what technology means to…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Smart Art: Why More Artists Need to Study Business - #service #design

Smart Art: Why More Artists Need to Study Business - #service #design | Designing  service | Scoop.it
Artists contribute much creativity to society, but business acumen may not be their forte. Paying for health care and business insurance, saving for retirement and recovering from disasters can be tough to handle for artists without traditional jobs. To gain insight into new financial models for them, Knowledge@Wharton tapped two experts: Jenifer Simon, director of  programs and…
more...
Dr. David Darab's curator insight, September 19, 9:41 AM

This advice, directed at artists, would serve any small business, freelancer or solopreneur too!  Having a Disaster Plan at the ready should normal business operations be interrupted due to illness, natural disaster or interruption or loss of a critical supply will help to reduce its impact.

 

Scooped by Fred Zimny
Scoop.it!

Roland Berger: Design thinking on every level  - #service #designthinking

Roland Berger: Design thinking on every level  - #service #designthinking | Designing  service | Scoop.it
Related content for you This post is recommended for you  Recommended: The (fr)agile reality of the Next Generation (and imho other generations too)Powered by Inline Related Posts
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

I Agree with The AI Revolution: What’s Real and What’s Not - #service #designthinking

I Agree with The AI Revolution: What’s Real and What’s Not - #service #designthinking | Designing  service | Scoop.it
It’s hard to find a product today that doesn’t claim to use machine learning to provide artificial intelligence (AI). The funny thing is that the marketing has changed while most of the products have not. It’s amazing how so many products have supposedly morphed into AI-based solutions overnight, despite little evidence of any product development…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The rise of personal assistants - #service #designthinking

The rise of personal assistants - #service #designthinking | Designing  service | Scoop.it
Market disruptions are times of great stress, but they also provide great opportunity. They define new winners and losers in the marketplace. And the next major disruption is just around the corner — it’s the coming era of the personal assistants, and there are many market forces that are driving this shift. The first of these…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Why Design Thinking in Business Needs a Rethink - #service #designthinking

Why Design Thinking in Business Needs a Rethink - #service #designthinking | Designing  service | Scoop.it
To reach its full potential, the popular innovation methodology must be more closely aligned with the realities and social dynamics of established businesses. In recent years, “design thinking” has become popular in many industries as established companies have tried to apply designers’ problem-solving techniques to corporate innovation processes.1 Key elements of the design thinking methodology include…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Taking agile beyond software - #service #designthinking

Taking agile beyond software - #service #designthinking | Designing  service | Scoop.it
For most companies, agile is confined to software development—but it doesn’t need to be. Increasingly, forward-thinking companies are taking advantage of the same agile techniques that have transformed software development. Now they are successfully deploying these techniques in other core business units, from marketing to human resources to finance. When companies implement agile across their…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Enabling seamless lifelong learning journeys—the next frontier of digital education - #service #designthinking

Enabling seamless lifelong learning journeys—the next frontier of digital education - #service #designthinking | Designing  service | Scoop.it
In emerging markets, the digital transformation of education is gaining traction, and all stakeholders can benefit if they seize new opportunities for collaboration. Unlike many other sectors, education has come a little late to the digital dance.1But after the initial hype and subsequent disillusionment of mostly modest learning outcomes in the early stages of educational technology…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Data-Driven #Transformation: Accelerate at Scale Now - #service #designthinking

Data-Driven #Transformation: Accelerate at Scale Now - #service #designthinking | Designing  service | Scoop.it
Data-driven transformation is becoming a question of life or death in most industries. But initiatives to embed data in operations throughout a company often fail. This is because companies start by trying to reinvent their core IT systems—a multiyear effort that can run to hundreds of millions of dollars. Sadly, most of this money is…
more...
No comment yet.