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Rules of Engagement in the Attention Economy

In the sea of information, flowing from the ocean of the information age, how do you get your target audience to engage with your content in an economy where... (Thanks for the heads up on that. I really appreciate it.
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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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50 Facts about Customer Experience | Return on Behavior Magazine

50 Facts about Customer Experience | Return on Behavior Magazine | Designing design thinking driven operations | Scoop.it
#IT
5. Deliver improved support - Social media news, strategy, tools, and techniques | Social Media Today.. http://t.co/DUmIJ68OfF
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Do We Need A Chief Customer Officer?

Do We Need A Chief Customer Officer? | Designing design thinking driven operations | Scoop.it
Combined with the growing expectation among customers that they should be addressed in near-1:1 relationships, it seems logical that organizations may just need a dedicated C-level executive whose mandate is to drive customer focus across the...
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Customer Experience | Patient Experience | Strativity

Customer Experience | Patient Experience | Strativity | Designing design thinking driven operations | Scoop.it
Creating the customer experience for patients does not mean sacrificing value of medical care- if done right.
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10 "Smarter Work" New Year's Resolutions

I believe every one of us has potential that we aren't able to realize because we are working same way as the workers before us. As I travel the world and spea…
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Rescooped by Fred Zimny from Entrepreunership, eCommerce, Management, Small Business & Work Orientation
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Am I a #marketing technologist?

Am I a #marketing technologist? | Designing design thinking driven operations | Scoop.it
I am marketing technologist and I love helping my clients use technology to attract, acquire & retain more customers.

Via ThePinkSalmon
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Rescooped by Fred Zimny from Digitale Business Transformation
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Millennials Will Become The Majority In The Workforce In 2015. Is Your Company Ready?

Millennials Will Become The Majority In The Workforce In 2015. Is Your Company Ready? | Designing design thinking driven operations | Scoop.it
Young people are clashing with traditional working environments, but soon they're going to be all the workers. Does the environment need to change, or...

Via Torsten Fell
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Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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Cisco CMO Blair Christie: “The customer journey is like marriage, you won’t be successful if you try to control it".

Cisco CMO Blair Christie: “The customer journey is like marriage, you won’t be successful if you try to control it". | Designing design thinking driven operations | Scoop.it

Via Alama
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Why Americans care more about experiences than possessions - Experientia

Why Americans care more about experiences than possessions - Experientia | Designing design thinking driven operations | Scoop.it
Leslie Bradshaw, managing parter of Made by Many, describes Americans' shifting value systems.
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Five Rules for Strategic Partnerships in a Digital World

Five Rules for Strategic Partnerships in a Digital World | Designing design thinking driven operations | Scoop.it
Leading companies know that the future depends on the capabilities, functions, channels, and insights they can tap by working with others.
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5 Predictions for CES 2015 by O&M Chief Digital Officer, WW, @Brandon…

5 Predictions for CES 2015 by O&M Chief Digital Officer, WW, Brandon Berger
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Retail’s Big Play: The Connected Consumer

Retail’s Big Play: The Connected Consumer | Designing design thinking driven operations | Scoop.it
I see the future of commerce unfolding every day.This past week, an eBay customer bought a 2012 Bugatti Veyron supercar for $1.9 million from an iPhone. Another customer bought a 2014 Lamborghini Aventador for $489,500, also on a smartphone. A Rolex watch was bought on an iPad, most likely while the customer was browsing on a couch in the evening – a time when we see shopping from tablets spike.This type of mobile commerce was unimaginable just a few short years ago. We are in the era of connect

Via Wally Brill
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Wally Brill's curator insight, December 22, 1:09 PM

As the entire world connects, the mobile shopping experience truly merges with brick and mortar. Channels become transparent and seamless and the store is everywhere. (Thanks Drew Weimer for passing this along.)

Rescooped by Fred Zimny from Data Science
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Enhanced data quality for business process design and improvement

Enhanced data quality for business process design and improvement | Designing design thinking driven operations | Scoop.it
This paper proposes an enhanced approach by introducing a sub-phase into the planning of standard business process design and improvement and recommends using a tool for monitoring.

Via Karlo Jara
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Trends for 2015: The age of FUD & Impatience [2/4]

Trends for 2015: The age of FUD & Impatience [2/4] | Designing design thinking driven operations | Scoop.it
Technology is increasingly everywhere. In an era where businessmen don't have the time to leave the office, Camisaria Colombo - a famous Brazilian shirt store -
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Rescooped by Fred Zimny from Innovation Strategies
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5 Core Skills of Disruptive, Visual-Thinking Innovators

5 Core Skills of Disruptive, Visual-Thinking Innovators | Designing design thinking driven operations | Scoop.it

“Visual thinking is the foundation for being creative and solving some of the most complex problems,” explained author and founder of Innovation Studio Lisa Kay Solomon. 


Via Ken Cooper
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Looking Back at Customer Experience in 2014 - InsideCXM

Looking Back at Customer Experience in 2014 - InsideCXM | Designing design thinking driven operations | Scoop.it
I have been writing for InsideCXM for exactly one year this month, and during this period I have read a great deal of research, papers and reports related to customer experience and digital marketing.
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The Future of Cars Looks Very Different

The Future of Cars Looks Very Different | Designing design thinking driven operations | Scoop.it
The car business is embracing a new aesthetic: one where autos become part of a networked world, make decisions on the fly and offer utility that extends beyond transportation.
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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5 Rules for Strategic #Partnerships in a #Digital World

5 Rules for Strategic #Partnerships in a #Digital World | Designing design thinking driven operations | Scoop.it
Rule 1. Never innovate alone. 

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, December 23, 5:18 PM

"Both B2C and B2B companies are in an arms race to develop innovative user experiences, expand distribution, and capture new sources of monetization. Digital leaders are discovering that their future depends not just on what their own companies can do, but on the capabilities, functions, channels, and insights they can tap by partnering with others."


Do you agree?

 

Rule 1. Never innovate alone. 

Rule 2. Understand that no single company has a lock on user preferences. 

Rule 3. Focus first on a great user experience, not the value exchange.

Rule 4. Strike the right balance between scale and customization.

Rule 5. Treat your partnership like your business.


Is your company open to partnership?

John Thomas's curator insight, December 26, 1:46 AM

Clearing out your home or business premises can be a big chore, so why not seek professional help. If you need the best quality skip hire Kingston has to offer, call on NJB Recycling Surrey for all of your rubbish removal needs. For more details visit: http://www.njbrecyclingsurrey.co.uk/skip_hire_kingston.html

Rescooped by Fred Zimny from Entrepreunership, eCommerce, Management, Small Business & Work Orientation
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The #Marketing Analytics Practice Is Evolving: How Can You Adapt?

The #Marketing Analytics Practice Is Evolving: How Can You Adapt? | Designing design thinking driven operations | Scoop.it
As the saying goes, the only thing that is constant is change. But in digital marketing today, change is not only constant but also rapid and all-inclusive

Via massimo facchinetti, ThePinkSalmon
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6 tech trends for 2015 that will change our future

6 tech trends for 2015 that will change our future | Designing design thinking driven operations | Scoop.it
6 tech trends for 2015 that will change our future

Via Torsten Fell
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Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, & IT, Business Innovation
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See What The Store Of The Future Will Look Like

See What The Store Of The Future Will Look Like | Designing design thinking driven operations | Scoop.it
Everything is changing.

Via Alama
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Rescooped by Fred Zimny from Tech Revolution 3.0
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Pew Study Shows Bleak Future for Privacy Rights

Pew Study Shows Bleak Future for Privacy Rights | Designing design thinking driven operations | Scoop.it
The Pew Research group released a report on Thursday on the future of Internet privacy. The report, which details the responses of thousands of experts, does not paint a very bright future for those of us who value privacy. By C. Mitchell Shaw

Via Richard Platt, Paul Aneja - eTrends
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Richard Platt's curator insight, December 22, 2:28 AM

"Privacy will be the new taboo and will not be appreciated or understood by upcoming generations." That is already partially true. When privacy issues are addressed, more and more people — particularly younger people — respond by asking, "So, what?" As we move forward, we are in danger of become a self-surveilling society

Paul Aneja - eTrends's curator insight, December 22, 6:43 PM

We are loosing the privacy rights...do you know what information about you is being collected by data brokers?

Rescooped by Fred Zimny from Innovation Strategies
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12 Books of 2014 with Big Implication for World of Business That You Can't Afford to Miss Reading

12 Books of 2014 with Big Implication for World of Business That You Can't Afford to Miss Reading | Designing design thinking driven operations | Scoop.it
12 Books of 2014 with Big Implication for World of Business That You Can't Afford to Miss Reading

Via Ken Cooper
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Rescooped by Fred Zimny from Technology and its impacts on our lives
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Why the sharing economy could be the internet’s most divisive revolution yet

Why the sharing economy could be the internet’s most divisive revolution yet | Designing design thinking driven operations | Scoop.it
Concerns are growing that the supposedly benign philosophy behind the new wave of internet star names such as Airbnb and Uber simply disguises a rapacious business model, writes Charles Arthur

Via Catherine Kargas
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Catherine Kargas's curator insight, December 21, 11:10 PM

Technology available to all those of us who have a smart phone is at the root of the sharing (and for many, disruptive) economy.