New ILM research shows that being happy and positive has a direct impact on productivity.
Via Roger Francis, David Hain
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Rescooped by Fred Zimny from Organisation Development onto Designing design thinking driven operations |
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Via Roger Francis, David Hain
Fred Zimny's insight:
Smile and even better laughter!
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This article is from Brian Solis , and in collboration with Barnickel Design, they have created this infograph that clearly shows that there is a perception gap
what customers want and what executives think they want.based on research from Pivot referring "The Perception Gap"
Via janlgordon, Kira Levine Delete the scoop?
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Not surprised but grateful for the evidence base to accompany my instinctive beliefs.
Happiness matters!