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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing  service | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
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Designing service

Designing service | Designing  service | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @serve4impact

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Sneaky's comment, June 25, 2015 10:42 AM
super article
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Why Artists Need to Be Entrepreneurs, Too

Why Artists Need to Be Entrepreneurs, Too | Designing  service | Scoop.it
Artists today “must treat their work as a small business, create content that is professionally crafted, invest in marketing and get people to talk about it,” writes Cassia Peralta in this opinion piece. She is the author of Born in Rio, a novel that tells the story of Rita Ray, a Wall Street executive who leaves her high-powered job for Rio de Janeiro, where she learns about family secrets and comes to terms with a secret of her own. Cassia currently lives in Washington, D.C., and works as a consultant and investment officer for the Interamerican Investment Corporation.

Five years ago, I embarked on a journey that truly changed my approach to art and business. I published my own book.

I wanted to tell the story of a New York banker who left Manhattan behind to face an uncertain future in Brazil. While I had been immersed in the arts my whole life, I had always worked in the field of business, having a degree in economics and a Wharton MBA. Writing a book was a life plan, but publishing a novel seemed almost like a dream.

Almost — that’s right. Fortunately, all that changed with the advent of new technology.

To write Born in Rio, I drew for plot ideas not only on my experiences growing up as a Brazilian-born woman in the United States, but also on my business background. I published the novel through Amazon’s print-on-demand Createspace and the e-book through Kindle. Since the start of this project, I handled both the creative and the managerial aspects of the book. For example, I had a goal of writing 700 words a day and kept a spreadsheet with major milestones. Within nine months I had written the story; a couple of months later it was published all over the world; and within a year — in 2012 — I received a Brazilian International Press Award in Literatur
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Big data landscape 2016

Big data landscape 2016 | Designing  service | Scoop.it
Great infographic about the big data / analytics / data science / deep learning / BI ecosystem. Created by @Mattturk, @Jimrhao and @firstmarkcap. Click on the…
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How to Apply Lean Marketing to Your Content Based Business

How to Apply Lean Marketing to Your Content Based Business | Designing  service | Scoop.it
Almost every entrepreneur has made this mistake... They spend months or even years building a product or a feature they ...
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Top CRM Software Firms Recognized by 10 Best CRM for February | Virtual-Strategy Magazine

Top CRM Software Firms Recognized by 10 Best CRM for February | Virtual-Strategy Magazine | Designing  service | Scoop.it

10 Best CRM has released it latest ranking for best CRM software with Streak from San Francisco occupying the top spot for its customer relationship management software.

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The Four V's of Big Data | Infographic

The Four V's of Big Data | Infographic | Designing  service | Scoop.it

BM data scientists break big data into four dimensions: volume, variety, velocity and veracity.

 

 

 

Via Tobias Frydman, Gust MEES, steve batchelder, malek
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Gust MEES's curator insight, February 8, 11:53 AM

IBM data scientists break big data into four dimensions: volume, variety, velocity and veracity.


Learn more / En savoir plus / Mehr erfahren:


http://www.scoop.it/t/21st-century-learning-and-teaching/?tag=Big+Data...


Walter Gassenferth's curator insight, February 9, 4:54 AM

Useful post, presenting a lucid vision of the method. For those who speak Portuguese or Spanish and are interested in data dimensions please visit  http://www.quanticaconsultoria.com

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Organizing for the future | McKinsey & Company

Organizing for the future | McKinsey & Company | Designing  service | Scoop.it
The best way to organize corporations—it’s a perennial debate. But the discussion is becoming more urgent as digital technology begins to penetrate the labor force.

Although consumers have largely gone digital, the digitization of jobs, and of the tasks and activities within them, is still in the early stages, according to a recent study by McKinsey Global Institute (MGI). Even companies and industries at the forefront of digital spending and usage have yet to digitize the workforce fully

Via David Hain
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David Hain's curator insight, February 9, 7:40 AM

Building the HUMAN digital enterprise - McKinsey.

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The Modern-Day CMO: 7 Trends That Will Drive Digital Marketing Success

The Modern-Day CMO: 7 Trends That Will Drive Digital Marketing Success | Designing  service | Scoop.it

Columnist Jim Yu takes a look at the shifting digital landscape and discusses the key trends that marketers will need to embrace if they want to stay ahead.

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Slack, Yammer & Facebook: Who’ll win the collaboration battle?

Slack, Yammer & Facebook: Who’ll win the collaboration battle? | Designing  service | Scoop.it

No digital job advert is complete without mention of collaborative working; a skills shortage means businesses are finally fixing their broken windows.

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How to Read a Book a Week

How to Read a Book a Week | Designing  service | Scoop.it
t was the late 1980s and I was sitting in a university lecture hall listening to Abbie Hoffman, an author and an activist, ranting about my generation’s indifference. Next to me was Gloria Emerson, a brilliant and eccentric journalist and author. We were discussing Hoffman’s talk when I told her how much I loved being in the thick of all these ideas.

“It’s such a unique opportunity to be here,” I said to her, “to be part of these conversations with smart, thoughtful people.”

“Oh, don’t be silly,” she responded. “Anybody can be part of these conversations. Just read some books!”

Ironically, as a history major, I was reading three to four books a week. And Gloria was right: through these books, I had a seat at the table. I was part of a cutting-edge conversation that was going on between great minds.

Flash forward too many years, and I am now back in that conversation. Since I started my podcast, I read as many nonfiction books as I can — at least one a week. It’s a requirement, first, to decide if I want to speak with an author and share their ideas, and, second, to make the conversation valuable if I do decide to have them on as a guest. (This may seem obvious, but you might be surprised at how many times I have been interviewed by people who have not read any of my books.)

I am richer for all this reading. I know more and take more risks as I apply what I’m learning. I also feel more confident in my own views and actions, as well as empathize and understand others better, since I have more context
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Why the Best Technology Isn’t Always the Winner - Knowledge@Wharton

Why the Best Technology Isn’t Always the Winner - Knowledge@Wharton | Designing  service | Scoop.it
Sometimes when new and improved technologies hit the market, they displace the old ones at breakneck speed. But when they don’t, the reasons may have little to do with which one is really “better.”
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Critiquing the Gartner BI and analytics MQ - diginomica

Critiquing the Gartner BI and analytics MQ - diginomica | Designing  service | Scoop.it

Gartner is once again in the middle of a fierce discussion around BI.

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The end of service encounters and customer relationships

The end of service encounters and customer relationships | Designing  service | Scoop.it

I'm currently reading Service Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans Løvlie and Melvin Brand Flu of Livework.

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It's Time To Retire The Term "User Experience Design" - Brian Prentice

It's Time To Retire The Term "User Experience Design" - Brian Prentice | Designing  service | Scoop.it
We’ve hit the point were the term “User Experience Design” has become counterproductive. It is obfuscating to the world outside the user experience design community that something important and different is going on. The fundamental problem is that “user experience design” manages to squeeze in two oxymorons into a single three-word term. That’s quite an …
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Why personal networks are tomorrow's internet of things | ZDNet

Why personal networks are tomorrow's internet of things | ZDNet | Designing  service | Scoop.it
Ten, fifteen years from now, hybrid clouds with vastly improved wireless connectivity will be the sum total of your personal computing experience.
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Remaster Your Leadership with Six Personas Fit for Digital Business - Graham Waller

Remaster Your Leadership with Six Personas Fit for Digital Business - Graham Waller | Designing  service | Scoop.it
Do you have the skills necessary to thrive as a leader in the digital era?

What worked for leaders in a more industrialized economy — a craving for certainty, a love of detailed plans and an affinity for control — can be the enemy in a digital business economy, where the driving forces are innovation and speed.

A key finding from Mark Raskino and my research that led to the book Digital to the Core, Remastering Leadership for Your Industry, Your Enterprise, and Yourself (Bibliomotion, 2015). Put another way digital business doesn’t just disrupt markets, it disrupts tried-and-true management behaviors as well.

Any change in leadership style is hard, particularly if it involves established behaviors that have anchored past success. Rather, consider remastering your behaviors to fit the new styles of digital leadership. The following six digital leadership personas distill common behavioral traits of digital business leaders. (Take the Digital to the Core Assessment to determine your own leadership stye.)
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Hippo CMS - can a hybrid content platform be effective? - diginomica

Hippo CMS - can a hybrid content platform be effective? - diginomica | Designing  service | Scoop.it

The headless-versus-holistic CMS debate has kept marketers in confusion. Hippo thinks it has a new answer, via a hybrid approach and content-as-a-service.

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The Benefits Of Being Comfortable With Uncertainty

The Benefits Of Being Comfortable With Uncertainty | Designing  service | Scoop.it
Nothing in life and especially nothing in business is guaranteed, but if you have the right outlook, you can push past doubt.
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The Internet of Things: Why Success Lies in Services - Knowledge@Wharton

The Internet of Things: Why Success Lies in Services - Knowledge@Wharton | Designing  service | Scoop.it

Businesses are adopting new business models as a result of Internet of Things-enabled devices in cyber-physical systems.

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Today’s Automation Anxiety Was Alive and Well in 1960

Today’s Automation Anxiety Was Alive and Well in 1960 | Designing  service | Scoop.it
Electronic data processing, or EDP, rose to prominence in 1950s American business as a way to automate simple and regular tasks that involved large amounts of data. It was fast (comparatively), accurate, and transformative. And, like any new technology making its entrance into office life, it was met with profoundly mixed feelings.

Ida Russakoff Hoos, a renowned sociologist and a critic of systems analysis, noted in her 1960 HBR article (aptly titled “When the Computer Takes Over the Office”) that EDP’s sudden presence in the workplace provoked polar reactions that were “often wishful and sometimes biased.” On one hand, “the machine is seen as the master of men unless firm government control or a workers’ revolt intervenes” (it was the ’50s, after all); on the other, those who believed “that the innovations are simply a phase of technological progress which begin with the invention of the wheel.”

Marxism aside, I don’t need to call your attention to the parallels we’re experiencing today. Robots have already started taking over our jobs — unless you’re a programmer, in which case you can work for a $1,000 an hour on a boat. Everything is going to be ok, unless everything is going to be terrible.

But behind the fear, excitement, and macroeconomics of it all are the people and places that are deeply affected by new and different technology, day in and day out. That is where Hoos focused her research and her observations are remarkably prescient.
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Columbia Business School: The Digital Transformation Playbook

Columbia Business School: The Digital Transformation Playbook | Designing  service | Scoop.it
Rethink your business for the digital age.
Every business begun before the Internet now faces the same challenge: How to transform to compete in a digital economy?
Globally recognized digital expert David L. Rogers argues that digital transformation is not about updating your technology but about upgrading your strategic thinking. Based on Rogers's decade of research and teaching at Columbia Business School, and his consulting for businesses around the world, The Digital Transformation Playbook shows how pre-digital-era companies can reinvigorate their game plans and capture the new opportunities of the digital world.
Rogers shows why traditional businesses need to rethink their underlying assumptions in five domains of strategy—customers, competition, data, innovation, and value. He reveals how to harness customer networks, platforms, big data, rapid experimentation, and disruptive business models—and how to integrate these into your existing business and organization.
Rogers illustrates every strategy in this playbook with real-world case studies, from Google to GE, from Airbnb to the New York Times. With practical frameworks and nine step-by-step planning tools, he distills the lessons of today's greatest digital innovators and makes them usable for businesses at any stage.
Many books offer advice for digital start-ups, but The Digital Transformation Playbook is the first complete treatment of how legacy businesses can transform to thrive in the digital age. It is an indispensable guide for executives looking to take their firms to the next stage of profitable growth.
ABOUT THE AUTHOR
David L. Rogers is faculty director of Columbia Business School's executive education programs in Digital Business Strategy and Digital Marketing and founder of the BRITE (brands, innovation, and technology) conference. He advises global companies such as Google, GE, Toyota, Visa, China Eastern Airlines, Kohler, and Macmillan on digital strategy and has led strategic workshops for executives in hundreds of companies from 64 countries. His most recent book is The Network Is Your Customer (2011).
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No job is safe from automation and robotization

No job is safe from automation and robotization | Designing  service | Scoop.it
See how susceptible your industry is torobotic takeover.

Via Farid Mheir, Marc Wachtfogel, PhD
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Jean-Simon Venne's curator insight, February 2, 9:39 PM

Thanks Farid for this interesting analysis, to be followed.

Russell R. Roberts, Jr.'s curator insight, February 5, 1:51 AM

Thanks to reporter Farid Mheir for this warning.  In the months ahead, many formerly "secure" jobs will be staffed with robots, artificial intelligence, and sophisticated data processing equipment. Those of us who have been "downsized" (I'm one) from the communications, entertainment, and broadcast engineering career fields understand how devastating this trend will be.  It's the old argument:  people are too expensive and unreliable.  Machines don't get sick, take vacations, or complain.  Everything is bottom line these days.  No job or position is immune.  Those who still have jobs will be servicing and programming the machines that replaced people.  Be careful what you wish for--you may get it.  Aloha, Russ.

Johan Sundström's curator insight, February 8, 2:22 PM

Media 24%...

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100-day plan for Building a Questing Culture - Tomorrow Trends

100-day plan for Building a Questing Culture - Tomorrow Trends | Designing  service | Scoop.it

Questers look at the world differently. They examine markets and rather than think how can I create a better product, app or service; they look at complete systems, and identify what is broken. This is a subtle but important difference.

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Hacking Marketing: Rethinking Marketing Management in a Software World

Hacking Marketing: Rethinking Marketing Management in a Software World | Designing  service | Scoop.it

What can marketers learn from software developers to harness — rather than struggle against — the dynamics of a digital world?

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Tools needed to capture new digitization opportunities.

Tools needed to capture new digitization opportunities. | Designing  service | Scoop.it

Digitization trends are reshaping the industrial world. The risk of disruption brings with it significant opportunities. BCG’s Digitization Strategy Framework provides companies with the tools needed to capture new digitization opportunities. The framework consists of a diagnosis phase that helps industrial organizations set the basis for strategy development through understanding global trends, customer needs, and competitors' activities, and to evaluate current capabilities and gaps. Organizations can then employ a set of building blocks to develop a successful digitization strategy:

 

Via Farid Mheir, ValerieMalaval
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Farid Mheir's curator insight, January 30, 1:48 AM

Looks much like the Capgemini framework http://sco.lt/9Gn3A1 but always good to have different models to choose from.


Indirect Supply Chain B2B's curator insight, February 10, 10:31 AM

Digitalization Strategy Framework http://sco.lt/... https://twitter.com/ReSkillWork  http://bit.ly/ReSkillWorkSite