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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing  services | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing  services
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
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Designing services

Designing services | Designing  services | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Sneaky's comment, June 25, 10:42 AM
super article
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How organizations are winning trust through employee advocacy

How organizations are winning trust through employee advocacy | Designing  services | Scoop.it
Consumer trust is eroding. One of the best ways to win that trust back is through employee advocacy programs, but there are pitfalls. New diginomica contributor Barb Mosher Zinck assesses the latest research.
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Productivity Is Soaring at Top Firms and Sluggish Everywhere Else

Productivity Is Soaring at Top Firms and Sluggish Everywhere Else | Designing  services | Scoop.it
The gap between the most and least innovative companies is growing.
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Improve Your Customer Experiences by Learning from Past Mistakes | SDL

Improve Your Customer Experiences by Learning from Past Mistakes | SDL | Designing  services | Scoop.it
Learn from your customer experience failures to deliver speedy resolutions that retain customers & strengthen your brand. Free eBook series, research & infographic.
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3 Technology Trends That Are Transforming The Customer Experience

3 Technology Trends That Are Transforming The Customer Experience | Designing  services | Scoop.it
To stay ahead of the competition, it’s important for marketing leaders to have an eye on trends that have the potential to accelerate—or disrupt—your business.

At Opticon 2015, Mary Hamilton, Ma...
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CX Must Start With The C-Suite

CX Must Start With The C-Suite | Designing  services | Scoop.it
August edition available now! Customer Experience Magazine is packed full of all the latest news and articles from the world of Customer Experience.
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“Impactful Business Models in Architecture” - Impact Design Hub

“Impactful Business Models in Architecture” - Impact Design Hub | Designing  services | Scoop.it
‘The State of Practice’ is the focus of the AIA Young Architects Forum’s recent issue of Connection released last week.
Fred Zimny's insight:

Gives some insigts how to address some challenges in our contemporary competitive environment, where tradional models are increasingly less effective

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Don’t buy marketing technologies, build layers instead

Don’t buy marketing technologies, build layers instead | Designing  services | Scoop.it
The following is a guest post from Sam Melnick at Lattice Engines and a former analyst in IDC’s CMO Advisory Service.
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When Everyone Is Doing Design Thinking, Is It Still a Competitive Advantage?

When Everyone Is Doing Design Thinking, Is It Still a Competitive Advantage? | Designing  services | Scoop.it
Yes, but only if you master it.
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Closing the Customer Experience Gap: 10 Questions to Ask

Closing the Customer Experience Gap: 10 Questions to Ask | Designing  services | Scoop.it
Closing the customer experience gap can provide a competitive advantage. Here are 10 questions that can help close the gap.
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The Current and Future Role of Visual Media in Marketing

The Current and Future Role of Visual Media in Marketing | Designing  services | Scoop.it
Content - Some 65% of senior marketing executives say visual assets (photos, video, illustrations, and infographics) are core to how their brand story is communicated, according to a recent report from the ...

Via malek
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Airbnb, Pinterest and Gumroad: five lessons from design-driven brands

Airbnb, Pinterest and Gumroad: five lessons from design-driven brands | Designing  services | Scoop.it
Some of the most successful modern brands were founded by designers – adopting their practices could be the best thing you do for your business
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This Explains Everything » Lesson 6: Designing Habit-Forming Products

This Explains Everything » Lesson 6: Designing Habit-Forming Products | Designing  services | Scoop.it
Great resource: "FREE lessons on User Behavior, hand picked" http://t.co/rDv6Nazz0X (http://t.co/xWdpIMm0wy)
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Building a future-ready customer experience ecosystem is now easy with HCL | HCL Technologies

Building a future-ready customer experience ecosystem is now easy with HCL | HCL Technologies | Designing  services | Scoop.it
How can companies successfully set up a digital channel delivery model? While many experts will advocate firms to enhance their delivery methods, few tell you how to actually do it.
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Why your company's CMO might be its next CEO

Why your company's CMO might be its next CEO | Designing  services | Scoop.it
Data-savvy CMOs are taking the reins at more organizations
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The CMO's Urgent Quest to Improve the Customer Experience

The CMO's Urgent Quest to Improve the Customer Experience | Designing  services | Scoop.it
As CMOs try to satisfy the digitally demanding consumer and enhance the customer experience, a digital marketing record will show them the path forward.
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Digital Distributors vs Open Web: who will win? | Dries Buytaert

Digital Distributors vs Open Web: who will win? | Dries Buytaert | Designing  services | Scoop.it
Smart piece by @Dries http://t.co/onQcRz6bk6 Digital distributors vs the open web. Online publishers should study this with care!
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Is Design Thinking The New TQM?

Is Design Thinking The New TQM? | Designing  services | Scoop.it
The signals seem to be strengthening that design thinking is moving mainstream - witness the September Harvard Business Review featured spotlight on the evolution of design thinking and its central role in innovation, including the assertion that ...
Fred Zimny's insight:

As Peter Drucker says, "there is only one definition of business success: create customers". To get a competitive advantage one needed in the past TQM and now design thinking. One not replacing the other but supplements to each other.

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Data, Technology, and the Great Unbundling of Higher Education

Data, Technology, and the Great Unbundling of Higher Education | Designing  services | Scoop.it
Colleges and universities must address several critical issues in the years ahead in order to prepare for the next seismic change: the unbundling of higher education.
Fred Zimny's insight:

This provides some insightful understanding of how higher education can create value for students and also for society. It might challenge you to rethink about some of your paradigms. 


However, with regard to formal higher education, i do have doubts about unbundling. 

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High Performing Customer Service Teams 5X More Likely To Be Using Mobile Apps - Forbes

High Performing Customer Service Teams 5X More Likely To Be Using Mobile Apps - Forbes | Designing  services | Scoop.it
36% of high performing customer service teams are using mobile apps today. The mobile apps customer service channel will grow 38% in 12 – 18 months. High performing customer service teams are 5.1x more likely to use mostly cloud solutions.
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Research: Technology Is Only Making Social Skills More Important

Research: Technology Is Only Making Social Skills More Important | Designing  services | Scoop.it
Technical skills are easier to automate.
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New PwC Survey: CEOs Embrace Digital Transformation

New PwC Survey: CEOs Embrace Digital Transformation | Designing  services | Scoop.it
CEOs no longer question the need to embrace technology at the core of their business in order to create value for customers, but 58% still see the rapid pace of technological change as a challenge, says the 18th annual PwC CEO survey.
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Design Against Crime on Twitter

Design Against Crime on Twitter | Designing  services | Scoop.it
What is the value of service design?

via @sdn_uk
https://vimeo.com/74102483 pic.twitter.com/44LzIq6XG7
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Three tips for using digital technology to woo customers - The Guardian

Three tips for using digital technology to woo customers - The Guardian | Designing  services | Scoop.it
Learn from fashion, consider platforms such as Snapchat and Periscope to promote your brand, and mine data for insights to improve your offer
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Real-Time Analytics: 10 Ways To Get It Right - InformationWeek

Real-Time Analytics: 10 Ways To Get It Right - InformationWeek | Designing  services | Scoop.it
While real-time analytics is getting more affordable, it's still not right for everything. Here are 10 ways to get the most from real time, near real time, and batch use cases.
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