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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Unicom 2014 - Staying relevant in the digital ecomony

The step towards customer experience architecture - Enterprises are attempting to incorporate multi-channels, new customer insights and a much faster rate of c…
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Video: Charlene Li Giving up control leadership in the digital era at TED IBM

Video: Charlene Li  Giving up control  leadership in the digital era at TED IBM | Designing design thinking driven operations | Scoop.it
In business today the need for innovation and rapid decision making trumps yesterday s drive for efficiency. How does this influence what it means...watch video.
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Rescooped by Fred Zimny from MarketingHits
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Tips for Running an Awesome Holiday Marketing Campaign #Infographic

Tips for Running an Awesome Holiday Marketing Campaign #Infographic | Designing design thinking driven operations | Scoop.it
The holiday season is almost here. Along with seasonal snacks (eggnog, anyone?), that means some serious shopping. Yet, just as there are many customers, there’s no shortage of competition for those customers’ limited funds. If only there were some sort of cheat sheet to help you make the most out of the gift-giving months ahead.

Via Brian Yanish - MarketingHits.com
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Ernst & Young global commercial banking survey 2014

As part of EY’s ongoing commitment to providing banks with insight on different types of bank clients, we undertook a global survey to explore the changing r…
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Driving Marketing Results with Big Data - MIT Technology Review

Driving Marketing Results with Big Data - MIT Technology Review | Designing design thinking driven operations | Scoop.it
Driving Marketing Results with Big Data MIT Technology Review The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser—stripped of personally identifiable...

Via AnalyticsInnovations, Cambridge Marketing Colleges
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Eric Debray's curator insight, November 22, 10:52 AM

The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser

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Service innovation leadership playbook by Fred Zimny

Service innovation leadership playbook by Fred Zimny | Designing design thinking driven operations | Scoop.it
The service innovation leadership playbook provides you with the capability to understand and transform service developments.

Service has become the dominant paradigm of this new era.

The playbook includes papers, report and thesis's.

For any reflection, please contact the author at fjg.zimny@serve4impact.com
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Leverage Emotion to Design a Product They Can't Live Without

Leverage Emotion to Design a Product They Can't Live Without | Designing design thinking driven operations | Scoop.it
Every addicting product or service shares certain essential qualities. Here's author Nir Eyal's primer on why maximizing habit-forming triggers is so important.
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Innovation technologies in the startups - creativity in business model

Innovation technologies in the startups - creativity in business model | Designing design thinking driven operations | Scoop.it
In the past most startups occurred because a new technology had come along that would provide solution to a problem that could not be solved previously.
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Rescooped by Fred Zimny from Customer Experience Best Practices & Issues
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How to redesign your organisation around excellent customer experience

How to redesign your organisation around excellent customer experience | Designing design thinking driven operations | Scoop.it
Clive Grinyer, Customer Experience Director at Barclays, is a man with considerable design chops, with tenures at Samsung and Orange, the Design Council and Central St Martins.

Via beyondthearc
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How Smart, Connected Products Are Transforming Competition

How Smart, Connected Products Are Transforming Competition | Designing design thinking driven operations | Scoop.it
Information technology is revolutionizing products. Once composed solely of mechanical and electrical parts, products have become complex systems that combine hardware, sensors, data storage, microprocessors, software, and connectivity in myriad ways. These “smart, connected products”—made possible by vast improvements in processing power and device miniaturization and by the network benefits of ubiquitous wireless connectivity—have unleashed […]
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Understanding “New Power”

Understanding “New Power” | Designing design thinking driven operations | Scoop.it
The crowd is challenging traditional leadership. Here’s how to harness its energy.
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kelvinsmim's curator insight, November 21, 11:29 PM

chevrolet alternator parts

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How Big Data Is Revolutionizing Design | WIRED

How Big Data Is Revolutionizing Design | WIRED | Designing design thinking driven operations | Scoop.it
Picture an architect laboring over a blueprint, or an auto designer working out the basics of next year’s model. Once upon a time, this mental image probably included a drafting table and a clay model, but not much else.  With some variation, those were creative tools that designers, architects and artists relied on to render…
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PSFK Future of Retail 2015 Report - Summary Presentation

In the fifth volume of the Future of Retail report the PSFK Labs team explores the dynamic social, technological, and physical forces influencing consumer behavior and driving next-generation shopping experiences.

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Defined by Design : an introduction to design thinking

Defined by Design : an introduction to design thinking | Designing design thinking driven operations | Scoop.it
"Design is not the narrow application of formal skills, it is a way of
thinking."

(Chris Pullman)

Design Thinking: What is it?It is: Creative thinking in action.

Developing creative resolutions that work for now and the future.
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Rescooped by Fred Zimny from Positive futures
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The 10 Principles Of The Future Manager

The 10 Principles Of The Future Manager | Designing design thinking driven operations | Scoop.it
Following up on my post around the 7 Principles of The Future Employee, I wanted to share another concept which is the 10 Principles of The Future Manager.

Via David Hain
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David Hain's curator insight, November 23, 5:54 AM

Not a bad list if you want to succeed in 21C!

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Upgrade Your Event Experience with Meeting Design

Smart meeting design has evolved from just your seating configuration, or where the coffee break should be located, and has employed a solid strategy to make sure that the design of your next...

Via Laila Bröcker
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Laila Bröcker's curator insight, November 23, 12:50 PM

Quite long but informative video about designing the meeting. 

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A dissertation on customer relationship management and importance of …

A dissertation on customer relationship management and importance of relationship marketing in the banking sector
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Today’s designers are solving business problems - O'Reilly Radar

Today’s designers are solving business problems - O'Reilly Radar | Designing design thinking driven operations | Scoop.it
It’s no secret that design is playing a more prominent role within many organizations. Designers are becoming fundamentally linked to the development and success of products and services...
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7 Trends to Watch to Stay Ahead of the Digital Era Curve

7 Trends to Watch to Stay Ahead of the Digital Era Curve | Designing design thinking driven operations | Scoop.it
This is the time of year when you start seeing a mad dash of articles looking back on the trends of 2014 and what to expect in 2015.
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Service is Not a Secret: 8 Steps to a Customer Service Revolution

Service is Not a Secret: 8 Steps to a Customer Service Revolution | Designing design thinking driven operations | Scoop.it
Customer service training initiatives have proven vital, but only if they are focused on results and their objectives are clearly mapped to goals
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kelvinsmim's curator insight, November 23, 12:36 AM
jeep alternator parts
kelvinsmim's curator insight, November 23, 12:36 AM
toyota alternator parts
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Designing our Customers Experience

We’ve been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products and services outpaced even the most wild thinkers.

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Mobile 2015: 4 Trends to Watch

Mobile 2015: 4 Trends to Watch | Designing design thinking driven operations | Scoop.it
The mobile space continues to see growth and innovation as 2014 winds to a close. What can marketers expect to see in 2015?
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Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers.

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Quips: Digital Transformation - Defining The Fundamental Elements For Digital CXOs - A Software Insider's Point of View

Quips: Digital Transformation - Defining The Fundamental Elements For Digital CXOs - A Software Insider's Point of View | Designing design thinking driven operations | Scoop.it
Before The Hype Hits A Crescendo, Let’s Lock Down The Basic Elements of Digital Transformation The stage is set for Digital Transformation to be one of the hottest trends for 2015.  Market leaders and early adopters have already embraced the movement. ...
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