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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Why We're Excited About Service Design #servicedesign #custsrv #custexp

Why We're Excited About Service Design #servicedesign #custsrv #custexp | Designing design thinking driven operations | Scoop.it

Service design humanizes the work of making money. What would happen if we put people first, and focused on value exchange instead of monetary gain?


Via Mario K. Sakata
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90% of Consumer Cars Will Have an Internet Connection by 2020 - Centric Digital

90% of Consumer Cars Will Have an Internet Connection by 2020 - Centric Digital | Designing design thinking driven operations | Scoop.it
The Connected Car Leadership Network has spoken.
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Desiring Ecologies: Meaning-Making in the Network Wilderness #ias15

My talk from the 2015 Information Architecture Summit in Minneapolis on April 24th. Earlier versions of this talk were also presented as the keynote for the It…

Via Mario K. Sakata
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Shaping Organizations to Deliver Great User Experiences #ias15 #custsrv #cex #ux

Slides for a talk I gave at the IA Summit 2015. Will make more sense if you hear the presentation.

Via Mario K. Sakata
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These 3 Things I Know are True: Design Thinking: "Yes, and..." vs. "Yes, but..."

These 3 Things I Know are True: Design Thinking: "Yes, and..." vs. "Yes, but..." | Designing design thinking driven operations | Scoop.it
RT @AndrewSharosAP: Design Thinking: "Yes, and..." vs. "Yes, but..." http://t.co/SiUQlay0xf @JasonMMarkey @mrbprincipal @MStoraasli @DThink…
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A Process for Empathetic Product Design - blogs.hbr.org (blog)

A Process for Empathetic Product Design - blogs.hbr.org (blog) | Designing design thinking driven operations | Scoop.it
It focuses on people rather than technology.
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Why digital operations management is the next customer experience battleground

Why digital operations management is the next customer experience battleground | Designing design thinking driven operations | Scoop.it
Four ways to drive customer experience improvements through digital operations management.

Via Alama
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Economics of Design Thinking

Economics of Design Thinking | Designing design thinking driven operations | Scoop.it
What is the value of being design focused?In a recent speech by the head of design at 3M, Eric Quint, shared a study around design driven organizations and the return on investment. The number, 224% was based on how much these design driven companies grew over and above the S&P Index. This speech was delivered at the FUSE Conference in Chicago, an event that takes place once a year and leaves us all craving more as soon as the last speaker leaves the stage.  As a design firm owner, we are very pleased when we get trustworthy numbers from clients. Our clients have 
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A Positive Design Manifesto

A Positive Design Manifesto | Designing design thinking driven operations | Scoop.it
The future of designing technology is designing toward happiness.
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Don’t Let Your Customer Ecosystem be a Dirty Aquarium | Experience Design at Hello Erik

Don’t Let Your Customer Ecosystem be a Dirty Aquarium | Experience Design at Hello Erik | Designing design thinking driven operations | Scoop.it
Focusing on product experience is old history. Our customers don't receive a product, they give us the chance to provide them an ecosystem to traverse. Product
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In the Digital Economy, the Customer Experience Is Critical

In the Digital Economy, the Customer Experience Is Critical | Designing design thinking driven operations | Scoop.it
To succeed in the digital economy, your business needs to understand how to deal most effectively with customer interactions and the customer experience.
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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Powerful Brands vs Customer Relationships #hbr #custsrv #crm #custexp

Powerful Brands vs Customer Relationships #hbr #custsrv #crm #custexp | Designing design thinking driven operations | Scoop.it
Some have predicted that digital technologies will hasten the demise of brands because customers will have ready access to information they need to make purchase decisions, and “brand” will therefore become less relevant. Others have prophesied an increasing importance of brand as a simple way to evaluate choices in an era of information overkill.

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 24, 2:43 AM

Powerful #Brands vs #Customer #Relationship - which one is more important?


"Some have predicted that digital technologies will hasten the demise of brands because customers will have ready access to information they need to make purchase decisions, and “brand” will therefore become less relevant. Others have prophesied an increasing importance of brand as a simple way to evaluate choices in an era of information overkill.


As Peter Drucker said, well before the advent of the information age, the sole purpose of a business is to create a customer. It’s clear that brand building will only go so far."


How is your favorite brand building a relationship with you - the loyal customer?

Ravi Kiran's curator insight, April 24, 7:05 AM
Even if curation as a word has become somewhat overused recently, i would still say brands need to see how they can curate their relationships with customers. Customers already do.
Fabrizio Cappelli's curator insight, April 24, 12:03 PM

... .we are on the same page ... why not evaluating Customer as an Asset and put into the Balance Sheet ? Intangibles ... or more tangible of any other measure ?

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How to Develop a Cohesive Customer Success Management Strategy #custsrv #custexp

How to Develop a Cohesive Customer Success Management Strategy #custsrv #custexp | Designing design thinking driven operations | Scoop.it
"How to Develop a Cohesive #CustomerSuccess Management Strategy" by #Frontleaf50 thought leader @Trituns http://t.co/yFqwoCfRvR #SaaS
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Worth thinking about: Three key shifts in the #design industry

Worth thinking about: Three key shifts in the #design industry | Designing design thinking driven operations | Scoop.it
Worth thinking about: Three key shifts in the design industry http://t.co/AsUc9mYQBp
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The Nonprofit #Job Skills You’ll Need by 2020 #career #design

The Nonprofit #Job Skills You’ll Need by 2020 #career #design | Designing design thinking driven operations | Scoop.it
How the nonprofit job experience in 2020 will be different: More technology skills needed, more student loan debt, and more companies becoming social impact oriented.
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Use Data to Help Your Engagement Conundrum #custsrv #bigdata #custexp

Use Data to Help Your Engagement Conundrum #custsrv #bigdata #custexp | Designing design thinking driven operations | Scoop.it

Too many marketers look at content engagement as an art form. They fail to validate their content strategy and content topics against their customers’ needs and wants.

Content marketing is often conceptualized as the overlap between what the audience is interested in and what the company wants to say. Yet more often than not, marketers measure and value the company  side of this Venn diagram to a much greater extent than the audience side.


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, April 26, 12:31 AM

Looking for a way to validate the relevance of your content marketing to your target audience? Here some thoughts about how to do it.

Rescooped by Fred Zimny from Innovation Strategies
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Marketing Innovation Is About Experience

Marketing Innovation Is About Experience | Designing design thinking driven operations | Scoop.it
CMOs can do well by following four guiding principles adopted by brands like Uber, Airbnb, Nike and Virgin, writes Lippincott CEO Risk Wise.

Via Ken Cooper
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I’m sorry, but marketing software is still a world in flux

I’m sorry, but marketing software is still a world in flux | Designing design thinking driven operations | Scoop.it
I’m sorry. I know a lot of people wish that the marketing technology merry-go-round would slow down and consolidate. And I fully appreciate why that’s desirable.
Unfortunately, the evidence I keep encountering says we’re not there yet.
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Rescooped by Fred Zimny from Business DNA (Design-Thinking)
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Design school: the school for the managers of tomorrow

Design school: the school for the managers of tomorrow | Designing design thinking driven operations | Scoop.it

Via A. Kosuke
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freebetnodeposituk's curator insight, April 23, 2:36 AM
Free Bet offers - Be Mindful Of The Terms And Conditions        

 

Often people that try to claim the free bet offers from online betting sites complain that they have been misled and deceived. The truth however is that the betting sites do not mislead them the users rather mislead themselves.

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The Future of Marketing, or is it IT, is Screwed (Unless Change Happens) | Customer Experience (CXM)

The Future of Marketing, or is it IT, is Screwed (Unless Change Happens) | Customer Experience (CXM) | Designing design thinking driven operations | Scoop.it
We are surrounded by digital transformation, both personally and professionally, but just because we see it and acknowledge that it’s happening and that we need to adjust accordingly, doesn’t mean we are (and if we are, we may not be doing it right). The focus for the column this week is how marketing and IT …
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Design Thinking for Innovative Problem Solving: A Step by Step Project Course Promo - YouTube

Information/Registration: http://goo.gl/xPjZpR One of the hottest topics in the business world, design thinking helps you break through your messiest busines...
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Creating Business Value with UX Design Services

Why is user experience and design important for your organisation? How can user experience design bring value? How to measure this value? What are the benefi...
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The Impact of Big Data Decisions on Business Valuations

The Impact of Big Data Decisions on Business Valuations | Designing design thinking driven operations | Scoop.it

Companies should be aware that use, misuse and governance of Big Data could have an impactful effect on their goodwill and resulting valuation.


Via Vanrijmenam, Edward Chenard
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