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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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How Much Innovation Equity Have You Earned?

How Much Innovation Equity Have You Earned? | Designing design thinking driven operations | Scoop.it
Our research shows that consumers are most willing to try new offerings from Advantage (rental cars), Sony (software), Fujitsu (major appliances), Apple (software), Audi (auto dealership). Lexus (a...
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Digital Transformation – Shattering The Status Quo | Accenture

Digital Transformation – Shattering The Status Quo | Accenture | Designing design thinking driven operations | Scoop.it
Many people reading about the “digital revolution" for the first time could almost be forgiven for believing that this is the first time in history that b
Fred Zimny's insight:

Often it is up to you analog starvation or digital transformation

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Watch How Technology is Changing the Way we Innovate | Amy Butler | TEDxOaklandUniversity - YouTube

This talk was given at a local TEDx event, produced independently of the TED Conferences. Whether its leveraging technology to integrate objects, or the acce...
Fred Zimny's insight:

and innovate on a personal or professional level

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The Four Traps of Predictive Analytics -- MIT Sloan

The Four Traps of Predictive Analytics -- MIT Sloan | Designing design thinking driven operations | Scoop.it

here are the Four Steps companies need to build the predictive enterprise:

Focus on the decisions you want to improve.Make analytics as broadly usable as you can.Start with models you can scale.Land and expand — Taylor’s slang for continuous improvement in the models: use them repeatedly, make them better, and expand into new areas of the business.

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Via Bonnie Hohhof, Edward Chenard
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A fine read causing some confusion at least with me
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Internet Of Things: Connecting (And Disrupting) Your Universe

Internet Of Things: Connecting (And Disrupting) Your Universe | Designing design thinking driven operations | Scoop.it
Internet of Things is a highly disruptive technology that is making inroads in every sector.
Fred Zimny's insight:

Any connect always has disruption in it so please do not limit it to

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The Science of Happy Design #sxsw15

So much of the news about technology tells us that the Internet makes us anxious, our smartphones take us out of the present moment, and social media ensnares …
Fred Zimny's insight:
it is what you do with tech, no what tech does with you and us
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A Complete Guide to Crawling Inside Your Customer's Head With Empathy Maps - Copyblogger

A Complete Guide to Crawling Inside Your Customer's Head With Empathy Maps - Copyblogger | Designing design thinking driven operations | Scoop.it
Don't start with a product, start with your customer. Improve your business by learning how to use empathy maps to serve your specific audience's needs.

Via Terry Patterson
Fred Zimny's insight:

Not a complete but a competent overview about #empathy

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Terry Patterson's curator insight, August 23, 11:53 AM

We have many techniques to unveil the user stories, right? However, we make a very shallow effort into really understanding what the users really is experiencing before, during and after coming in contact with our digital product. Empathy maps is one design exercise that forces you to really be in-tune with the users that you're designing for. So, get your research hat on, gather all that feedback and turn it into empathy maps that you can use as you build your user stories. 

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25 Years of the Compete Through Service Symposium - an interview with Dr. Mary Jo Bitner

25 Years of the Compete Through Service Symposium - an interview with Dr. Mary Jo Bitner | Designing design thinking driven operations | Scoop.it
This November in Scottsdale Arizona, business executives, academic faculty and students from a wide variety of industries and backgrounds will come together to be part of the 25th Annual Compete Th...
Fred Zimny's insight:

She has been (and still) is one my of starting points in the field of services marketing and management.

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Organizing the networked enterprise for change | McKinsey & Company

Organizing the networked enterprise for change | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Executives confirm that companies’ use of social tools is mainstream, though untapped value remains. The companies reaping the greatest benefits are especially good at implementing organizational practices that enhance these tools’ value, but even they have room to grow. A McKinsey & Company article.
Fred Zimny's insight:

Change is not a goal, not an end goal nor an intermediate goals. However, adapting the concepts is a prerequisite to survive and thrive.

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The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine

The Next UX Revolution: Transforming Stodgy Enterprise Applications Into Engaging Experiences | UX Magazine | Designing design thinking driven operations | Scoop.it

As consumer UX underwent a renaissance over the last decade, enterprise software stagnated with a design sensibility from the dial-up era.

Usability—much less beauty—was never a priority for business software. All that mattered was that large and complex applications worked. What’s the point of tweaking and beautifying when basic functionality is challenging enough and all of your competitors are equally sub par?

The point is users. Not yesterday’s users who eventually adapted to whatever complex software product you put in front of them. Those users are retiring. I’m talking about millennial workers who know better than to settle for unwieldy, confusing applications that only make their jobs harder.


Via yannick grenzinger
Fred Zimny's insight:

True for profit institutions, but i 'm not quite for non-profit, education and healthcare

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Customer Experience Optimization: New Rules for Innovation

Customer Experience Optimization: New Rules for Innovation | Designing design thinking driven operations | Scoop.it
Lynn Hunsaker specializes in customer-centric culture-building, customer data ROI, and cross-organizational engagement to deliver brand promises. She ...
Fred Zimny's insight:
indeed imperative
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Can performance management be humanized? Inside the debate

Can performance management be humanized? Inside the debate | Designing design thinking driven operations | Scoop.it
HCM expert Chris Paine has a delightfully short fuse when it comes to rants on performance management. I found out why. But can his ideas scale to large companies?
Fred Zimny's insight:
a must to be answered
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Service Design Global Conference 2014 - Students Day

Service Design Global Conference 2014 - Students Day | Designing design thinking driven operations | Scoop.it
Students Day Programme The Service Design Network along with Linköping University, Konstfack, Thyréns and Sweco have teamed up to provide all students aspiring a job related to Service Design an intense workshop on how to present and pitch Service...
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The changing nature of mobility

The changing nature of mobility | Designing design thinking driven operations | Scoop.it
Does Gen Y want the keys to the car? The results of an extensive study paint a complex mosaic of opportunities and challenges for automakers, with a large…
Fred Zimny's insight:

It is all about traffic as a service, i guess #collcons

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10 Top Customer Experience Takeaways from CRM Evolution

10 Top Customer Experience Takeaways from CRM Evolution | Designing design thinking driven operations | Scoop.it
While there were more than 100, perhaps more than 1000, top takeaways from the recent 2014 CRM Evolution conference (and adjoining Customer Service Experience conference), here are 10 terrific (10 Top Customer Experience Takeaways from CRM Evolution...
Fred Zimny's insight:

Let's not exaggerate but for 2015 Customer experience resolutions read #cxm

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To the Class of 2014: Here are the jobs you should be looking for

To the Class of 2014: Here are the jobs you should be looking for | Designing design thinking driven operations | Scoop.it

The following is the commencement address the author gave at Hult International Business School Friday.

Fred Zimny's insight:

Indeed, avoid  the old dead-end jobs and create life long success.

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Employers Aren’t Just Whining – the “Skills Gap” Is Real

Employers Aren’t Just Whining – the “Skills Gap” Is Real | Designing design thinking driven operations | Scoop.it
The evidence is there, if you know where to look.
Fred Zimny's insight:

Transition, disruption, innovation as root causes. How do you fit in ?

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Introduction to Codesigning Services

Slides from my lecture for BA students at Parsons New School for Design.

Via Michael Sabah, Marc-Andre Berclaz
Fred Zimny's insight:

Is service not always a matter of co

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Register Now — Design Thinking Experience on September 12th

Register Now — Design Thinking Experience on September 12th | Designing design thinking driven operations | Scoop.it
Are you curious about design thinking? Hungry to experience it for yourself?
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Kerry Bodine's video on Customer Journey Maps at Whiteboard Friday

Kerry Bodine's video on Customer Journey Maps at Whiteboard Friday | Designing design thinking driven operations | Scoop.it
The experiences our customers have throughout the buying process are windows into the effectiveness of our businesses, and in today's Whiteboard Friday, MozCon 2014 speaker Kerry Bodine shows us how to capture them through customer journey mapping.
Fred Zimny's insight:

Not limited to marketeers, but also to .......(indeed, almost every position)

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IT as revenue generator: McKinsey global survey results | McKinsey & Company

IT as revenue generator: McKinsey global survey results | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Executives expect IT’s importance for earnings growth to increase dramatically in the next five years, according to our seventh annual survey on business and technology strategy. A McKinsey & Company article.
Fred Zimny's insight:

This is from a profit-sector view. But ho will IT impact non-profit, healthcare or education

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Are Different Skills Required For Senior Executives? - Forbes

Are Different Skills Required For Senior Executives? - Forbes | Designing design thinking driven operations | Scoop.it

Are Different Skills Required For Senior Executives? Forbes A few weeks ago we were asked to analyze a competency model that had been created by a client.


Via DennisOwen1
Fred Zimny's insight:

I do miss some elementary skills like financial, environmental awareness, creativity and yes, design thinking

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#CONNECTsummit14: Gartner shares mobile best practices, statistics

#CONNECTsummit14: Gartner shares mobile best practices, statistics | Designing design thinking driven operations | Scoop.it
In the opening session for the CONNECT Mobile Innovation Summit, Gartner vice president of research Michael McGuire shared his view of how retailers should approach mobile technology, as well as some new statistics on mobile usage.
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How Gamification Will Deliver The Ultimate Digital Customer Experience

How Gamification Will Deliver The Ultimate Digital Customer Experience | Designing design thinking driven operations | Scoop.it
In the past decade, we have seen the initial building of a social media layer across the world.
Fred Zimny's insight:
it will be one the alternatives
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How Graphic Recording reduces Complexity | Andreas Gaertner | TEDxMünster - YouTube

This talk was given at a local TEDx event, produced independently of the TED Conferences. Transforming meetings, conferences as well as academic debates into...
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