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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Designing our Customers Experience

We’ve been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products and services outpaced even the most wild thinkers.

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Mobile 2015: 4 Trends to Watch

Mobile 2015: 4 Trends to Watch | Designing design thinking driven operations | Scoop.it
The mobile space continues to see growth and innovation as 2014 winds to a close. What can marketers expect to see in 2015?
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Mobility, Self Service and Knowledge Management: A Modern Approach to End-User Productivity

Mobility, Self-service and Knowledge Management can increase productivity and satisfaction across Service Management business and power users, as well as decision makers.

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Quips: Digital Transformation - Defining The Fundamental Elements For Digital CXOs - A Software Insider's Point of View

Quips: Digital Transformation - Defining The Fundamental Elements For Digital CXOs - A Software Insider's Point of View | Designing design thinking driven operations | Scoop.it
Before The Hype Hits A Crescendo, Let’s Lock Down The Basic Elements of Digital Transformation The stage is set for Digital Transformation to be one of the hottest trends for 2015.  Market leaders and early adopters have already embraced the movement. ...
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Map Your Customer Journey [template]

Map Your Customer Journey [template] | Designing design thinking driven operations | Scoop.it
Preact helps companies reduce churn and communicate with their customers more effectively by providing detailed user activity history within their existing support tools.
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The New Reality Changing Organizations

The New Reality Changing Organizations | Designing design thinking driven operations | Scoop.it
When you listen to Ted Coiné and Mark Babbitt talk about the Social Age, you begin to understand how influential it is. The Social Age is marked by a degree of transparency that if leveraged for good can help brands thrive in the marketplace.
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Digital Personalisation: Growing Revenue Faster with Digital Experiences That Convert

Presentation made by Frederik DeMets from Acquia at the DRI Marketing Automation event (http://marketing.automation.pt/) on October 30th 2014.

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Vintage Photos Of London's Punk Scene

Vintage Photos Of London's Punk Scene | Designing design thinking driven operations | Scoop.it
In the mid-'70s, two student photographers documented the London punk scene in its gritty infancy. Those photos are now featured in a new exhibition...
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What Is Behind The Rise Of The Chief Design Officer?

What Is Behind The Rise Of The Chief Design Officer? | Designing design thinking driven operations | Scoop.it
The hiring of Ernesto Quinteros as Johnson & Johnson’s first enterprise-wide Chief Design Officer (CDO) earlier this year reflects the growing trend that companies are elevating design and expanding its role throughout the business.
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Rescooped by Fred Zimny from Customer Service: Aussen fächern-innen bündeln
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Smart Care | The Future of Customer Care

What is the future of customers care?

Via Harald Henn
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Is Design Thinking the Link to Go from the Digital Business Model to the Actual Digital Customer Experience? - Content Loop

Is Design Thinking the Link to Go from the Digital Business Model to the Actual Digital Customer Experience? - Content Loop | Designing design thinking driven operations | Scoop.it
business development, Customer Experience, design, thought leadership
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Innovation technologies in the startups - creativity in business model

Innovation technologies in the startups - creativity in business model | Designing design thinking driven operations | Scoop.it
In the past most startups occurred because a new technology had come along that would provide solution to a problem that could not be solved previously.
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How to redesign your organisation around excellent customer experience

How to redesign your organisation around excellent customer experience | Designing design thinking driven operations | Scoop.it
Clive Grinyer, Customer Experience Director at Barclays, is a man with considerable design chops, with tenures at Samsung and Orange, the Design Council and Central St Martins.

Via beyondthearc
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How Smart, Connected Products Are Transforming Competition

How Smart, Connected Products Are Transforming Competition | Designing design thinking driven operations | Scoop.it
Information technology is revolutionizing products. Once composed solely of mechanical and electrical parts, products have become complex systems that combine hardware, sensors, data storage, microprocessors, software, and connectivity in myriad ways. These “smart, connected products”—made possible by vast improvements in processing power and device miniaturization and by the network benefits of ubiquitous wireless connectivity—have unleashed […]
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Understanding “New Power”

Understanding “New Power” | Designing design thinking driven operations | Scoop.it
The crowd is challenging traditional leadership. Here’s how to harness its energy.
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kelvinsmim's curator insight, November 21, 11:29 PM

chevrolet alternator parts

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How Big Data Is Revolutionizing Design | WIRED

How Big Data Is Revolutionizing Design | WIRED | Designing design thinking driven operations | Scoop.it
Picture an architect laboring over a blueprint, or an auto designer working out the basics of next year’s model. Once upon a time, this mental image probably included a drafting table and a clay model, but not much else.  With some variation, those were creative tools that designers, architects and artists relied on to render…
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A-Z Culture Glossary of 2015: The Trends You Need to Know to be Relev…

Moving at the speed of culture and staying relevant is challenging for brands and people alike. We all want to be culturally in sync in 2015. However, with so many trend reports, lists, and predictions this time of year, it can be hard to separate the signals from the noise.

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CMO Spend 2015: Eye on the Buyer

CMO Spend 2015: Eye on the Buyer | Designing design thinking driven operations | Scoop.it
The focus on customers is blurring the line between traditio…l and #digitalMarketing. #GartnerMktg http://gtnr.it/1kPafzy
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MeasuringU : Usability, Customer Experience & Statistics

MeasuringU : Usability, Customer Experience & Statistics | Designing design thinking driven operations | Scoop.it
RT @MeasuringU: 5-Steps for Getting Started Measuring the Customer Experience (http://t.co/14rL678BuX) http://t.co/NbAkBAurrC
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Why Customer Experience Is Everyone’s Responsibility

Why Customer Experience Is Everyone’s Responsibility | Designing design thinking driven operations | Scoop.it
While areas like mobile, content and personalization are hot topics in marketing this year, the customer experience topped the list.A recent report by Adobe and Econsultancy found that 20% of client
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IBM Digital Analytics Benchmark Hub - United States

IBM Digital Analytics Benchmark Hub - United States | Designing design thinking driven operations | Scoop.it
Welcome to the IBM ExperienceOne Digital Analytics Benchmark Hub
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The future of banks from an experience design perspective

The future of banks from an experience design perspective | Designing design thinking driven operations | Scoop.it
Why banks need to think beyond traditional approaches to customer service and engage them through better experiences
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Measure What Matters Most: A Marketer's Guide – Think with Google

Measure What Matters Most: A Marketer's Guide – Think with Google | Designing design thinking driven operations | Scoop.it

To make sense of today's complex customer journey, better measurement is critical. In this guide, we'll look at the four tenets of measurement-focused marketing: choosing the right metrics, focusing on your best customers, valuing the customer's whole journey to purchase and proving impact. Used collectively, these tenets can improve campaign success.


It’s no secret that it takes many marketing touchpoints to connect with a customer, find a quality lead or make a sale. But how do you know the right message to deliver at each point in that journey? How do you ensure that your investments are working and that you’re not wasting money and resources—or worse, alienating your customers?

Better measurement is the answer. It’s the key to understanding and making the most of these interconnected touchpoints, but it's not always top of mind when building marketing campaigns. Lay your measurement foundation first—before you dive into the creative work—and you can achieve more with marketing.


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, November 20, 9:43 AM

Here is a very useful guide that lays out the four tenets of a measurement-based approach to #digital marketing.

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Analytics Don't Yield a True Customer Experience Analysis - iMedia Connection (blog)

Analytics Don't Yield a True Customer Experience Analysis - iMedia Connection (blog) | Designing design thinking driven operations | Scoop.it
iMedia Connection (blog)
Analytics Don't Yield a True Customer Experience Analysis
iMedia Connection (blog)
Many a business guru have sworn by analytics as the end-all of business goals.
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