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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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New index ranks EU countries based on 'digital performance'

New index ranks EU countries based on 'digital performance' | Designing design thinking driven operations | Scoop.it
As it prepares its strategy for a 'Digital Single Market', the EU Commission today released an index ranking countries based on their digital performance.
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Analytics Trends | A below-the-surface look at 2015 analytics trends | Deloitte US | Deloitte Analytics

Analytics Trends | A below-the-surface look at 2015 analytics trends | Deloitte US | Deloitte Analytics | Designing design thinking driven operations | Scoop.it
Take a below-the-surface look at Deloitte's 2015 Analytics Trends report.
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The Customer Is The CMO's Best New-Product Developer: Survey - Forbes

The Customer Is The CMO's Best New-Product Developer: Survey - Forbes | Designing design thinking driven operations | Scoop.it
Marketing strategy consultancy CMG Partners today releases the results of its seventh-annual CMO’s Agenda, “Your #1 Resource for Innovation: the Customer,” a qualitative survey assessing the role and responsibilities of the chief marketer.
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The Big Data Wars – will your company prevail? Part 1

The Big Data Wars – will your company prevail? Part 1 | Designing design thinking driven operations | Scoop.it
The winners and losers in the big data wars are already shaping up. What do they look like? We explore.
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Mapping The Data Driven Customer Experience Journey

Mapping The Data Driven Customer Experience Journey | Designing design thinking driven operations | Scoop.it
Investing in a comprehensive customer experience program enables organizations to effectively connect with their customers, enhancing service delivery and
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How to Quickly & Easily Create a Buyer Persona [Free Tool]

How to Quickly & Easily Create a Buyer Persona [Free Tool] | Designing design thinking driven operations | Scoop.it
Learn about the free MakeMyPersona tool from HubSpot, which generates buyer personas once you answer a series of questions about your ideal customers.
Fred Zimny's insight:

From heuristics to algorythms

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15 Tools to Sharpen Design Thinking Skills

15 Tools to Sharpen Design Thinking Skills | Designing design thinking driven operations | Scoop.it
When we think of the word design, we often associate it with the arts, architecture, fashion, graphics, and so on. Design is certainly present in all of these areas, but it can also be thought of more as a mindset.

Via A. Kosuke, massimo facchinetti, malek
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Revamping Your Business Through Digital Transformation | MIT Sloan Management Review

Revamping Your Business Through Digital Transformation | MIT Sloan Management Review | Designing design thinking driven operations | Scoop.it
By using mobile devices, social media, analytics and the cloud, savvy companies are transforming the way they do business.
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The rise of social selling in 2015

The rise of social selling in 2015 | Designing design thinking driven operations | Scoop.it
Early attempts by brands to gain followers and fans on social media are now giving way to more sophisticated efforts to leverage the power of social influence to convert sales.
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4 lessons from designing digital services (and only one is about technology) |

4 lessons from designing digital services (and only one is about technology) | | Designing design thinking driven operations | Scoop.it
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Well-Designed: Creating Empathy-Driven Products | SXSW 2015 Event Schedule

Well-Designed: Creating Empathy-Driven Products | SXSW 2015 Event Schedule | Designing design thinking driven operations | Scoop.it
In this increasingly complicated world, it’s hard enough delivering a useful product, much less one that someone really loves.

Modern startups have proven that industry disrupt...
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The Marketing Department of the Future

The Marketing Department of the Future | Designing design thinking driven operations | Scoop.it
The rapid incorporation of digital approaches has made marketing an industry of silos. It's time to rethink the way we build our teams and our skill sets to break those walls apart.

Via malek
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MONICA LOPEZ SIEBEN's curator insight, Today, 2:30 AM

Como desarrollar un departamento de marketing a la vista de la incorporación de las tecnologías TIC. Muy interesante!

Nedko Aldev's curator insight, Today, 5:25 AM

 

568
Sergey Pavlov's curator insight, Today, 9:15 AM

Lets see how it works )))

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CIOs are Getting SMACT: #Social, #Mobile, #Analytics, #Cloud, #IoT

CIOs are Getting SMACT: #Social, #Mobile, #Analytics, #Cloud, #IoT | Designing design thinking driven operations | Scoop.it
New infographic explains why CIOs are getting “SMACT” due to the adoption of Social, Mobile, Analytics and Big Data, Cloud Computing and the Internet of Things.
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malek's curator insight, February 25, 2:28 PM

SMACT is the new buzzword in business

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The Innovative Organisation: Learning From Design Firms

The Innovative Organisation: Learning From Design Firms | Designing design thinking driven operations | Scoop.it
The world’s top design firms have innovation down to almost a science. For traditional incumbents looking to build innovative capabilities, design can be the ideal catalyst.
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The State of Digital Marketing | Visual.ly

The State of Digital Marketing | Visual.ly | Designing design thinking driven operations | Scoop.it
An infographic illustrating the results of marketing predictions over the past year.
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Why Design Needs Entrepreneurship (and Entrepreneurship Needs Design)

Why Design Needs Entrepreneurship (and Entrepreneurship Needs Design) | Designing design thinking driven operations | Scoop.it
In my opinion, there are two conversations that are a waste of time. One is "should designers learn to code". The other is, "should designers learn the language of business." The first is easy to a...
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Gartner Research: Social Marketing (ATTENTION: ALL Chief Marketing Officers)

Gartner Research: Social Marketing (ATTENTION: ALL Chief Marketing Officers) | Designing design thinking driven operations | Scoop.it
Take Five Steps to Advance Your Social Marketing Program: Get Inside the Mind of Customers, Cultivate Advocates and Increase Conversion
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Which factors contribute to an excellent customer experience?

Which factors contribute to an excellent customer experience? | Designing design thinking driven operations | Scoop.it
In the early days of ecommerce customer acquisition and retention largely focused on selling products at the lowest possible price.

Via Alexandre Guapyassu
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Marco Favero's curator insight, February 21, 5:52 AM

aggiungi la tua intuizione ...

Rescooped by Fred Zimny from Customer Experience Excellence Best Practices
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7 Strategies That Are Transforming Mobile Apps

7 Strategies That Are Transforming Mobile Apps | Designing design thinking driven operations | Scoop.it

Just as every company is now a publisher (or should be) if they wish to have an effective digital strategy, I believe the next phase of growth will be that marketing departments of every company need to be involved in the development of mobile and/or tablet applications. If that doesn’t sound like a reality – I’ll provide an example.

We recently designed and developed a mobile application for engineers to use to make a plethora of different conversions for calculations they need to make daily. The company we built it for is a surface technology company. Does the application sell? No! That’s not the point – the point is to have the company’s name top of mind as engineers are working day to day. Greater brand awareness and click to contact calls to action enable them to take the next step. Immediately upon release, over 300 users in their industry downloaded the application and are utilizing it daily. It is a huge acquisition and retention win with a minimal investment.


Via Russ Merz, Ph.D., Rosetta Carrington Lue
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Bharat Employment's curator insight, February 23, 1:06 AM

http://www.bharatemployment.com/

LaurentHinard's curator insight, February 23, 8:43 AM

Last features and trends on Mobile 

Martine Coutu's curator insight, February 23, 11:56 AM

Le département de marketing au centre du développement des applications mobiles. Comme les deux doigts de la main.

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Brand success in an era of Digital Darwinism | McKinsey & Company

Brand success in an era of Digital Darwinism | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Companies adept at using digital tools along the consumer decision journey are gaining a sizable lead over competitors. A McKinsey Quarterly article.
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Big Data + Big Ideas = Big Impact #bigdata

Peter Fisk explores the world of big data and its impact on business through innovation and marketing, with particular application to the future of telecoms. F…

Via Brian Yanish - MarketingHits.com
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New Dimension of UX Design

New Dimension of UX Design | Designing design thinking driven operations | Scoop.it

Via Nicolas D, Torsten Fell
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UXD Abhishek Jain's comment, February 19, 4:20 AM
@Nicolas D @juandoming @Fred Zimny thanks for sharing my blog (New Dimension of UX Design)
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SMACT and the City: How will the Internet of Things Change our Cities? | Ngoding

SMACT and the City: How will the Internet of Things Change our Cities? | Ngoding | Designing design thinking driven operations | Scoop.it
When will the Internet change our cities like it changed our lives? In the final Things report SMACT and the City we now take the city as the center of Things.
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