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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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A Process for Empathetic Product Design - blogs.hbr.org (blog)

A Process for Empathetic Product Design - blogs.hbr.org (blog) | Designing design thinking driven operations | Scoop.it
It focuses on people rather than technology.
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Rescooped by Fred Zimny from CRM, Analytics, IoE, CX, CIM, IT-Business Innovation
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Why digital operations management is the next customer experience battleground

Why digital operations management is the next customer experience battleground | Designing design thinking driven operations | Scoop.it
Four ways to drive customer experience improvements through digital operations management.

Via Alama
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Economics of Design Thinking

Economics of Design Thinking | Designing design thinking driven operations | Scoop.it
What is the value of being design focused?In a recent speech by the head of design at 3M, Eric Quint, shared a study around design driven organizations and the return on investment. The number, 224% was based on how much these design driven companies grew over and above the S&P Index. This speech was delivered at the FUSE Conference in Chicago, an event that takes place once a year and leaves us all craving more as soon as the last speaker leaves the stage.  As a design firm owner, we are very pleased when we get trustworthy numbers from clients. Our clients have 
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A Positive Design Manifesto

A Positive Design Manifesto | Designing design thinking driven operations | Scoop.it
The future of designing technology is designing toward happiness.
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Don’t Let Your Customer Ecosystem be a Dirty Aquarium | Experience Design at Hello Erik

Don’t Let Your Customer Ecosystem be a Dirty Aquarium | Experience Design at Hello Erik | Designing design thinking driven operations | Scoop.it
Focusing on product experience is old history. Our customers don't receive a product, they give us the chance to provide them an ecosystem to traverse. Product
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In the Digital Economy, the Customer Experience Is Critical

In the Digital Economy, the Customer Experience Is Critical | Designing design thinking driven operations | Scoop.it
To succeed in the digital economy, your business needs to understand how to deal most effectively with customer interactions and the customer experience.
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Rescooped by Fred Zimny from Cambridge Marketing Review
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Key Trends for 2015-2020

Key Trends for 2015-2020 | Designing design thinking driven operations | Scoop.it
EMM, Expert Marketer Magazine, is a quarterly digital magazine about marketing books and marketing authors with detailed book reviews and other inspiring content.

Via Cambridge Marketing Colleges
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Cambridge Marketing Colleges's curator insight, April 21, 11:13 AM
 Shaping People, Cities & Businesses

by Anne Lise KjaerMarch 2015

In the latest  EMM magazine, Anna Lise Kjaer describes 8 Key Trends for 2015-2020. Here they are..

MONICA LOPEZ SIEBEN's curator insight, April 22, 3:44 PM

Muy interesante! Ocho grandes tendencias 2015-2020.

 

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What are "The Service Research Priorities 2015"? Discover the paper b…

What are "The Service Research Priorities 2015"? Discover the paper by JSR:
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You Don’t Need A Digital Strategy, You Need A Digitally Transformed Company

You Don’t Need A Digital Strategy, You Need A Digitally Transformed Company | Designing design thinking driven operations | Scoop.it
In 2015 it seems foolish to have a digital or mobile strategy, you just need a business strategy for the modern world. Whether it’s Uber reinventing the..
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40 Organizations Leading the World in Employee Engagement

40 Organizations Leading the World in Employee Engagement | Designing design thinking driven operations | Scoop.it
Truly engaged workplaces are rare. Gallup research shows that worldwide, just 13% of employees are engaged in their jobs -- they are involved in, enthusiastic about and committed to their work and workplace.
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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | Designing design thinking driven operations | Scoop.it
An in-depth look at the digital customer experience.

Via Mario K. Sakata
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Nina Lappalainen's curator insight, April 20, 1:11 AM
The digital customer experience – connecting the dots
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Use Data to Help Your Engagement Conundrum #custsrv #bigdata #custexp

Use Data to Help Your Engagement Conundrum #custsrv #bigdata #custexp | Designing design thinking driven operations | Scoop.it

Too many marketers look at content engagement as an art form. They fail to validate their content strategy and content topics against their customers’ needs and wants.

Content marketing is often conceptualized as the overlap between what the audience is interested in and what the company wants to say. Yet more often than not, marketers measure and value the company  side of this Venn diagram to a much greater extent than the audience side.


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, Today, 12:31 AM

Looking for a way to validate the relevance of your content marketing to your target audience? Here some thoughts about how to do it.

Rescooped by Fred Zimny from Innovation Strategies
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Marketing Innovation Is About Experience

Marketing Innovation Is About Experience | Designing design thinking driven operations | Scoop.it
CMOs can do well by following four guiding principles adopted by brands like Uber, Airbnb, Nike and Virgin, writes Lippincott CEO Risk Wise.

Via Ken Cooper
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I’m sorry, but marketing software is still a world in flux

I’m sorry, but marketing software is still a world in flux | Designing design thinking driven operations | Scoop.it
I’m sorry. I know a lot of people wish that the marketing technology merry-go-round would slow down and consolidate. And I fully appreciate why that’s desirable.
Unfortunately, the evidence I keep encountering says we’re not there yet.
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Rescooped by Fred Zimny from Business DNA (Design-Thinking)
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Design school: the school for the managers of tomorrow

Design school: the school for the managers of tomorrow | Designing design thinking driven operations | Scoop.it

Via A. Kosuke
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freebetnodeposituk's curator insight, April 23, 2:36 AM
Free Bet offers - Be Mindful Of The Terms And Conditions        

 

Often people that try to claim the free bet offers from online betting sites complain that they have been misled and deceived. The truth however is that the betting sites do not mislead them the users rather mislead themselves.

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The Future of Marketing, or is it IT, is Screwed (Unless Change Happens) | Customer Experience (CXM)

The Future of Marketing, or is it IT, is Screwed (Unless Change Happens) | Customer Experience (CXM) | Designing design thinking driven operations | Scoop.it
We are surrounded by digital transformation, both personally and professionally, but just because we see it and acknowledge that it’s happening and that we need to adjust accordingly, doesn’t mean we are (and if we are, we may not be doing it right). The focus for the column this week is how marketing and IT …
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Design Thinking for Innovative Problem Solving: A Step by Step Project Course Promo - YouTube

Information/Registration: http://goo.gl/xPjZpR One of the hottest topics in the business world, design thinking helps you break through your messiest busines...
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Creating Business Value with UX Design Services

Why is user experience and design important for your organisation? How can user experience design bring value? How to measure this value? What are the benefi...
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The Impact of Big Data Decisions on Business Valuations

The Impact of Big Data Decisions on Business Valuations | Designing design thinking driven operations | Scoop.it

Companies should be aware that use, misuse and governance of Big Data could have an impactful effect on their goodwill and resulting valuation.


Via Vanrijmenam, Edward Chenard
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The Next Big Thing In Design? Less Choice

The Next Big Thing In Design? Less Choice | Designing design thinking driven operations | Scoop.it
In the future, the design around us will sweat the small stuff, writes Huge CEO Aaron Shapiro.
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How Are Marketers Using Data? #marketingdata

How Are Marketers Using Data? #marketingdata | Designing design thinking driven operations | Scoop.it
Data is changing the world. According to October 2014 research by the Economist Intelligence Unit, the greater availability and use of data in business can create a “virtuous circle,” with nearly two-thirds of executives worldwide reporting that information and knowledge were being shared more quickly and freely in their companies. Even though firms still report struggles and obstacles in dealing with large quantities of data, it’s improving their businesses across a range of operational and strategic functions.

Via Brian Yanish - MarketingHits.com
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Why 'Big Bang' change has no place in digital transformation

Why 'Big Bang' change has no place in digital transformation | Designing design thinking driven operations | Scoop.it
Avinash Rao, Global Head, Wipro Digital Last September, Rakuten Bank in Japan launched 'Transfer by Facebook' - the first money transfer using Facebook. The Facebook application is a little...

Via Christelle Austruy
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Innovating Public Services in Challenging Times - Service Design Conference Dublin

Innovating Public Services in Challenging Times - Service Design Conference Dublin | Designing design thinking driven operations | Scoop.it
Hosted by the Northern and Western Regional Assembly in conjunction with the Year of Irish Design and the SPIDER project an innovation project funded by Interr…
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