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Edge online - Management - Performance - The smile factor: Positivity and productivity

Edge online - Management - Performance - The smile factor: Positivity and productivity | Designing design thinking driven operations | Scoop.it
New ILM research shows that being happy and positive has a direct impact on productivity.

Via Roger Francis, David Hain
Fred Zimny's insight:

Smile and even better laughter!

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David Hain's curator insight, March 1, 2013 11:33 AM

Not surprised but grateful for the evidence base to accompany my instinctive beliefs.

ThinDifference's curator insight, March 2, 2013 9:32 AM

Happiness matters!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Marketers: Think tech has changed your job already? Brace yourself

Marketers: Think tech has changed your job already? Brace yourself | Designing design thinking driven operations | Scoop.it

Three out of four marketers think significant and “dramatic” change is coming to their professions, according to a 478-person marketing executive study conducted for Marketo.

And that’s after they’re already reeling from change.


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Is your CMO’s role evolving fast enough? | McKinsey & Company

Is your CMO’s role evolving fast enough? | McKinsey & Company | Designing design thinking driven operations | Scoop.it
The role of the Chief Medical Officer at pharmaceutical companies is evolving to improve patient care and outcomes. A McKinsey & Company article.
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Is it Wise to Ignore Correlations Between Customer Experience and Creation of ... - Business 2 Community

Is it Wise to Ignore Correlations Between Customer Experience and Creation of ... - Business 2 Community | Designing design thinking driven operations | Scoop.it
Many academic studies were published over the last two decades that examined the correlations between improvements in customer satisfaction/advocacy/experience and increase in sales, profits, market…
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Rescooped by Fred Zimny from D&IM (Document & Information Manager) - Gouvernance numérique
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IDC Sees Steep Climb to Optimized Customer Experience

IDC Sees Steep Climb to Optimized Customer Experience | Designing design thinking driven operations | Scoop.it
If 2014 was the year when marketers added "customer centric" to  their vocabulary, this should be the year many of them turn those words into actions.  But how?

Via Jean-Pierre Blanger
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How smart creatives innovate to solve challenges in a digital world w…

I made this presentation at Haaga-Helia University's Digi Day to a group of business students. What's your rough sketch of the solution? Inspired by Google, S…
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6 C's of Customer Relationship Management Systems

6 C's of Customer Relationship Management Systems | Designing design thinking driven operations | Scoop.it
Financial institutions love to complain that CRM systems don't work. But it takes more than simply buying the system and turning it on.
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Marketing in 2015: make the customer experience count

Marketing in 2015: make the customer experience count | Designing design thinking driven operations | Scoop.it
The coming year will see mobile take the lead and data analytics will help improve consumer relationships. The stakes have never been higher, writes Corinne Sklar
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The-king Gharip's comment, January 27, 3:54 PM
مسلسل رحلة سالونى 3 الحلقة 43 2015

مسلسل رحلة سالونى 3 الحلقة 43 2015

http://www.mazika4way.com/2015/01/rihlat-saloni-44.html

مسلسل رحلة سالونى 3 الحلقة 43 2015

مسلسل رحلة سالونى 3 الحلقة 43 2015

مسلسل رحلة سالونى 3 الحلقة 43 2015

http://www.mazika4way.com/2015/01/rihlat-saloni-44.html

مسلسل رحلة سالونى 3 الحلقة 43 2015

مسلسل رحلة سالونى 3 الحلقة 43 2015
Rescooped by Fred Zimny from web digital strategy
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The dissappearance of digital. 2015 and beyond: are you ready for the…

Owen Pringle, former director of digital communications, Amnesty International/ co-founder Therein Visit the CharityComms website to view slides from our past …

Via zendreamer
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Roberto Nocera's curator insight, January 27, 10:55 AM

Do you believe in the future of digital? #digitalmarketing #strategy

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The Retailer's Imperative

The Retailer's Imperative | Designing design thinking driven operations | Scoop.it
This report on Customer Experience Management, conduted in partnership with SDL, explores how retailers are addressing the challenge of mastering the customer experience, and other issues essential to the strategic and tactical use of customer...
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Lessons Learned about the Customer Experience in 2014

Lessons Learned about the Customer Experience in 2014 | Designing design thinking driven operations | Scoop.it
During this year talk has been widespread about the customer experience, which is good. What is not so good is that, according to my benchmark research into next-generation customer engagement, mos...
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The-king Gharip's comment, January 26, 6:39 AM
مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

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[Book] Beyond Design Ethnography - Experientia

[Book] Beyond Design Ethnography - Experientia | Designing design thinking driven operations | Scoop.it
Beyond Design Ethnography: How Designers Practice Ethnographic Research
Edited by Prof. Nicolas Nova along with Lysianne Léchot-Hirt of HEAD–Genève (CH), and Fabienne Kilchör and Sebastien Fasel (Emphase.ch)
Head-Genève, January 2015

What do designers mean when they say they’re …
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On Value Proposition Design, The Business Book That Practices What It Preaches

On Value Proposition Design, The Business Book That Practices What It Preaches | Designing design thinking driven operations | Scoop.it
After their initial success with Business Model Generation, Alex Osterwalder and Yves Pigneur are back again with the sequel, an inspiring, beautiful and actionable bestseller-to-be called Value...
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Smarter content is a journey, not a destination

Smarter content is a journey, not a destination | Designing design thinking driven operations | Scoop.it
Claudia Schutter (Open University of The Netherlands) explains why content marketing is a marathon and not a sprint.
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A Step-by-Step Plan to Improve CMO-COO Collaboration

A Step-by-Step Plan to Improve CMO-COO Collaboration | Designing design thinking driven operations | Scoop.it
You can’t serve customers if this relationship is dysfunctional.
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8 Advanced Trends In Social And Digital Marketing (Infographic)

8 Advanced Trends In Social And Digital Marketing (Infographic) | Designing design thinking driven operations | Scoop.it

Consider yourself something of an expert in digital marketing? Think you already know SMM trends a year out?

Then I’ve got a challenge for you.

Take a look at Signal’s new infographic, “The 8 Biggest Digital Marketing Trends in 2015,” to see a list of advanced digital marketing trends that may surprise you. I’ve shared the entire infographic at the bottom of this post. Below are the standout insights that every expert or would-be expert should know for 2015…

Essential Knowledge: Digital Marketing Trends In 2015


Via Russ Merz, Ph.D.
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Russ Merz, Ph.D.'s curator insight, January 29, 2:29 PM

How many of these #digitalmarketing trends are you ready to act on in 2015?

Sue Walsh's curator insight, January 29, 8:22 PM

Well worth checking out this article. Logical but also a good stocktake on what you are actually using (or not).

Rescooped by Fred Zimny from Call for Papers: Art, Community, Society, Research, Creativity
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Call for Papers: Service Design and Innovation

Call for Papers: Service Design and Innovation | Designing design thinking driven operations | Scoop.it
The Journal of Service Research (JSR) is a scholarly journal that publishes the highest level of research relating to service. The journal calls for submissions for a special multidisciplinary issu...

Via Jules Rochielle
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New Technologies Shake Up Old Money | MIT Technology Review

New Technologies Shake Up Old Money | MIT Technology Review | Designing design thinking driven operations | Scoop.it
As technology-driven payment ideas give cash a run for its money, the big winners could be established banks and credit card companies.
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Gartner Says By 2017, U.S. Customers' Mobile Engagement Behavior Will Drive Mobile Commerce Revenue to 50 percent of U.S. Digital Commerce Revenue

Gartner Says By 2017, U.S. Customers' Mobile Engagement Behavior Will Drive Mobile Commerce Revenue to 50 percent of U.S. Digital Commerce Revenue | Designing design thinking driven operations | Scoop.it
Rampant interest in mobile payments is expected by 2015, along with a significant increase in mobile commerce. Due to this, Gartner, Inc. predicts that by 2017, U.S. customers' mobile engagement behavior will drive mobile commerce revenue in the U.S.
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Did you know? 10 surprising Customer Experience (CX) facts from 10 years of research!

In his latest, best-selling book, Prof. Dr. Phil Klaus reveals how to design and execute the most profitable CX strategies and management practices.

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Putting the Experience in Digital Customer Experience

As the digital revolution has gained momentum, it has become widely understood that the “digital customer experience” is the key to engage with, delight and mo…
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Call for European social innovation and service projects! - European Commission

Call for European social innovation and service projects! - European Commission | Designing design thinking driven operations | Scoop.it
A great opportunity created by Fusedrops, the first crowdfunding platform dedicated to service design and social innovation projects. Their Call for Services initiative is open to anyone who wants to validate or needs funding for their project. Apply now!
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Content Strategy 2015: Marketing, Mobile, and the Enterprise

Content remains a fundamental challenge for all of our organizations. Instead of talking about "what's next," let's talk about what's needed. Find out what bas…
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The-king Gharip's comment, January 26, 6:39 AM
مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

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New Global Study Reveals Cultural Gaps Impede Companies’ Efforts to be Data-Driven - insideBIGDATA

New Global Study Reveals Cultural Gaps Impede Companies’ Efforts to be Data-Driven - insideBIGDATA | Designing design thinking driven operations | Scoop.it
New Global Study Reveals Cultural Gaps Impede Companies’ Efforts to be Data-Driven
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This Is The Ultimate Routine For A Perfect Work Day

This Is The Ultimate Routine For A Perfect Work Day | Designing design thinking driven operations | Scoop.it
You might think the perfect workday includes a promotion or a raise, or perhaps your evil boss getting fired. Sadly, such monumental events don't happen very often.
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The-king Gharip's comment, January 26, 6:40 AM
مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

مشاهدة مسلسل من النظرة الثانية الحلقة 19 مدبلج

http://www.mazika4way.com/2015/01/mn-nazra-thanea.html

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Service Innovations, Customer Experience and Analytics Among Key Influencers for Operators' Spending in 2015 - Netcracker

Service Innovations, Customer Experience and Analytics Among Key Influencers for Operators' Spending in 2015 - Netcracker | Designing design thinking driven operations | Scoop.it
Enhancing customer experience is a major macro trend that will accelerate in 2015. But the micro view for CSPs will be to shift their focus from ordering processes to shopping experiences.
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