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A New Vision for Retirement: Productive and Meaningful

A New Vision for Retirement: Productive and Meaningful | Designing  service | Scoop.it
Instead of retiring, baby boomers can fill the talent gap in social enterprises.
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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  just do it. You can follow this me on Facebook, Pinterest, Twitter and my blog via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so.
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Designing service?

Designing service? | Designing  service | Scoop.it
Designing service One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action…
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The Future of Customer Experience - the Living Business - #service #servicedesign #designthinking

The Future of Customer Experience - the Living Business - #service #servicedesign #designthinking | Designing  service | Scoop.it
In the second of our five-part video series on the Future of Customer Experience, Bronwyn van der Merwe, general manager APAC for Accenture Interactive's design service's business Fjord, discusses the 'Living Business' thesis with AdNews editor Rosie Baker. The digital transformation of virtually everything requires businesses to transform and reinvent themselves as 'living businesses' which…
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I'm not that sure: CRM and GDP - #service #servicedesign #designthinking

I'm not that sure: CRM and GDP - #service #servicedesign #designthinking | Designing  service | Scoop.it
I’m not that sure: CRM and GDP
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Video PwC's Workforce of the future report 2017 - #service #servicedesign #designthinking

Video PwC's Workforce of the future report 2017 - #service #servicedesign #designthinking | Designing  service | Scoop.it
https://www.youtube.com/watch?v=8ef2kujFJ_o We are living through a fundamental transformation in the way we work. Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. But what will the future look like? This isn’t a time to sit back and wait for events to unfold. To be prepared…
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How Consumer Brands Can Connect with Customers in a Changing Retail Landscape - #service #servicedesign #designthinking

How Consumer Brands Can Connect with Customers in a Changing Retail Landscape - #service #servicedesign #designthinking | Designing  service | Scoop.it
When news broke earlier this year about Amazon’s courtship of some of the world’s biggest consumer packaged goods (CPG) brands, it touched off a wave of speculation. Was the e-commerce giant engaged in a long game to alter the relationships between consumer goods makers and their brick-and-mortar retail partners? However it plays out, Amazon’s outreach exposed a…
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7 things I wished designers did more of when working with developers - #service #servicedesign #designthinking

7 things I wished designers did more of when working with developers - #service #servicedesign #designthinking | Designing  service | Scoop.it
  Collaboration between designers and developers is essential for creating great products. Every company has different organizational structures for designers and developers. Some companies have designers and developers on two separate teams. Read all at : 7 things I wished designers did more of when working with developers
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How Smart Services create sustainable customer value #automotive # - #service #servicedesign #designthinking

How Smart Services create sustainable customer value #automotive # - #service #servicedesign #designthinking | Designing  service | Scoop.it
Though critical to building internal efficiencies, Industry 4.0—smart connected products built on digitized factories and platforms—is too limited to unlock the full scope of opportunities created by this remarkable transformation. What’s needed is a more comprehensive view of value creation: one that leverages the power of smart services as the backbone of the end-to-end digital…
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Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage - #service #servicedesign #designthinking

Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage - #service #servicedesign #designthinking | Designing  service | Scoop.it
Understanding what drives simplicity is one thing—making it a reality is another. BCG has developed and deployed a four-step approach to simplification. Smart Start. The first step is the identification of the performance issues and the symptoms of complicatedness. A company should not simplify itself only for the sake of simplifying. Simplification is for companies that…
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The Katzenbacher's 10 Principles of Organizational Culture - Be a leader in #service: #servicedesign and #designthinking

The Katzenbacher's 10 Principles of Organizational Culture - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
10 Principles of Organizational Culture Companies can tap their natural advantage when they focus on changing a few important behaviors, enlist informal leaders, and harness the power of employees’ emotions. The Critical Few: Components of a Truly Effective Culture Companies with the most effective culture seek out and continually reinforce so-called keystone habits. Companies that…
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How CIOs can use machine learning to transforming customer service - Be a leader in #service: #servicedesign and #designthinking

How CIOs can use machine learning to transforming customer service - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Thinkstock (Thinkstock) In recent years, advances in machine learning have propelled its use to the forefronts of virtually every industry in the modern economy. This exciting new way to conduct business is thus being increasingly relied upon to provide better customer service experiences at a fraction of current cost. What specific strategies are the world’s…
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Do never forget: a designer does not an artist make - Be a leader in #service: #servicedesign and #designthinking

Do never forget: a designer does not an artist make - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
“I don’t just make things look pretty, I solve problems and build intuitive user interfaces that delight our customers, for a living.”
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Tech Vision 2017 Trend 1: AI is the New UI - Be a leader in #service: #servicedesign and #designthinking

Tech Vision 2017 Trend 1: AI is the New UI - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
https://www.slideshare.net/AccentureTechnology/ai-is-the-new-ui-tech-vision-2017-trend-1?ref=https://www.accenture.com/us-en/insight-artificial-intelligence-ui See how Artificial Intelligence (AI) plays a wide range of increasingly sophisticated roles in creating better customer interactions at the user interface (UI) in trend 1 of Tech Vision 2017. Related articles If Platform Sprawl Leaves No Industry Behind? How will it impact you? - How to be a leader in #service: #servicedesign and…
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Deloitte's 2016 global mobile consumer survey: US edition (download possible) - Be a leader in #service: #servicedesign and #designthinking

Deloitte's 2016 global mobile consumer survey: US edition (download possible) - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Imagine for a moment that you are suddenly marooned on a desert island. Aside from basic necessities like food and water, what from your civilized past would you miss the most? If you said your mobile device, you are not alone according to recent mobile consumer trends (though we can’t guarantee the connectivity). Mobile devices…
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Digital Transformation: Finding Your Data is Half the Battle - #service #servicedesign #designthinking

Digital Transformation: Finding Your Data is Half the Battle - #service #servicedesign #designthinking | Designing  service | Scoop.it
Digital Transformation: Finding Your Data is Half the Battle You’ve undoubtedly heard all the hype about the volume of data doubling every two years. The sad fact is that first, it’s true and second, 50% of data is coming from external (read: less controllable) sources. That means it’s getting harder and harder to find the…
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Are We in Good Shape for a Digital Transformation? - #service #servicedesign #designthinking

Are We in Good Shape for a Digital Transformation? - #service #servicedesign #designthinking | Designing  service | Scoop.it
Innovation cycles run ever faster – with each of us experiencing ever more discontinuity. Anand Swaminathan and Jürgen Meffert, Senior Partners at McKinsey and Company and authors of DIGITAL @ SCALE:  The Playbook You Need To Transform Your Company, discuss the markets and technology of the digital age, examining and putting forward proposals on what is needed…
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Using #insights to deliver customer satisfaction - #service #servicedesign #designthinking

Using #insights to deliver customer satisfaction - #service #servicedesign #designthinking | Designing  service | Scoop.it
By the year 2020, Walker Information’s Customers 2020 Report predicts that customer experience will be the number one competitive differentiator for brands. Customers 2020: The Future of B-to-B Customer Experience  In addition, by 2020, 88% of chief marketing officers (CMOs) and senior marketing executives believe they will own the end-to-end customer experience. To be successful, marketers must rise to…
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How can #creative industries benefit from #blockchain? - #service #servicedesign #designthinking

How can #creative industries benefit from #blockchain? - #service #servicedesign #designthinking | Designing  service | Scoop.it
Five forces of blockchain technology could affect the creative economy. Here are some of the risks and challenges to overcome. Many readers will be familiar with blockchain as the underlying enabling technology developed for Bitcoin, a cryptocurrency. Klaus Schwab, founder and executive chairman of the World Economic Forum, provides this summary in his book on the Fourth…
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How to Gain and Develop Digital Talent and Skills - #service #servicedesign #designthinking

How to Gain and Develop Digital Talent and Skills - #service #servicedesign #designthinking | Designing  service | Scoop.it
As digital transformation disrupts the workplace, one factor more than any other will determine which companies turn digital to their advantage. That critical element is people: the talented employees who are able to use existing digital technologies and adapt to evolving methods and new approaches. Without these employees, companies will struggle to benefit as they…
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PWC study: Workforce of the future - #service #servicedesign #designthinking

PWC study: Workforce of the future - #service #servicedesign #designthinking | Designing  service | Scoop.it
We are living through a fundamental transformation in the way we work. Automation and 'thinking machines' are replacing human tasks, changing the skills that organisations are looking for in their people. But what will the future look like? This isn’t a time to sit back and wait for events to unfold. To be prepared for the future,…
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When to shift your #digital #strategy into a higher gear - #service #servicedesign #designthinking

When to shift your #digital #strategy into a higher gear - #service #servicedesign #designthinking | Designing  service | Scoop.it
There may be a premium for making early moves. When companies first sense a digital competitor entering their market space, they tend to react timidly, reasoning that the risk of damage to revenues and profits is not enough to justify tampering with current business models. Our research indicates, however, that executives may underestimate how close they are…
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Forward Thinking and The Convergence of Brand, Service & Commerce - Be a leader in #service: #servicedesign and #designthinking

Forward Thinking and The Convergence of Brand, Service & Commerce - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Olivier Padiou, Group COO for Valtech, discusses the convergence of brand, service and commerce in creating truly integrated experiences and the most important things to keep in mind to ensure its success Companies undertake digital transformation, which requires the decision to either create new business models or redefine existing business dynamics, with the ultimate goal…
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World Economic Forum Accelerating Workforce Reskilling for the 4th Industrial Revolution - Be a leader in #service: #servicedesign and #designthinking

World Economic Forum Accelerating Workforce Reskilling for the 4th Industrial Revolution - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Continuous learning lies at the heart of thriving in the context of the Fourth Industrial Revolution.
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Skill, re-skill and re-skill again. How to keep up with the future of work - Be a leader in #service: #servicedesign and #designthinking

Skill, re-skill and re-skill again. How to keep up with the future of work - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Skill, re-skill and re-skill again. How to keep up with the future of work Every five years, your skills are about half as valuable as they were before. Image: Bench Accounting/Unsplash Stephane Kasriel, CEO, Upwork The jobs market is well into the 21st century. So why isn’t our education system? Today’s jobs are vastly different than…
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Best 10 UX books 2017

What best UX books do you read? In any cases, the following 10 best user experience books is what you can never miss. They will guide you through the whol
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True: You can’t get authentic, actionable insights in a few clicks - Be a leader in #service: #servicedesign and #designthinking

True: You can’t get authentic, actionable insights in a few clicks - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
Surveys and focus groups aren’t used much in our user-centred design process. These are the reasons why.
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Chatbots: Should you waste your time? Top Minds Chime in - Be a leader in #service: #servicedesign and #designthinking

Chatbots: Should you waste your time? Top Minds Chime in - Be a leader in #service: #servicedesign and #designthinking | Designing  service | Scoop.it
What’s all the buzz with chatbots? Although chatbots have been around for a while, within the past year there’s been a surge in interest and usage. There have been more and more companies offering bot building services, website integrations, and developer tools. Now we can have bots on our e-commerce sites with Drift and Intercom, in…
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