Designing design thinking driven operations
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I blog about strategic and tactical service design and management. Trying to explore how service design practices develop. With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers. I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Gartner, enterprise social networks will soon become the primary communication

Gartner, enterprise social networks will soon become the primary communication | Designing design thinking driven operations | Scoop.it
From memeburn.com - January 31, 11:51 PM

According to tech research company Gartner, enterprise social networks will soon become the primary communication channels for noticing, deciding or acting on information relevant to carrying out work. By 2016, it reckons that half of large organizations will have internal Facebook-like social networks, and that 30% of these will be considered as essential as email and telephones are today. It estimates however that through 2015, 80% of social business efforts will fail to achieve what they set out to do....


Via Jeff Domansky, Pedro Barbosa
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Tim O'Keefe's curator insight, January 31, 8:16 PM

Think your social strategy through.
malek's curator insight, February 1, 8:21 AM

Always valid to check your way
Alison Gilbert's curator insight, February 1, 12:25 PM

Do it right and succeed. Do it wrong and fail.
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it
From serve4impact.com - December 30, 2011 12:52 PM

  • Customer experience, customer service, design thinking, service design, service management

  • Follow me on twitter: @FredZimny



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50 Disruptive Companies 2013 - MIT Technology Review

50 Disruptive Companies 2013 - MIT Technology Review | Designing design thinking driven operations | Scoop.it
From www2.technologyreview.com - May 21, 11:55 PM
Your're disruptive technology model has my buy-in Clayton .. http://t.co/pXvzsrjLBt
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Rescooped by Fred Zimny from Design-Thinking (Business DNA)
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Creating around the customer: design thinking and social media

Creating around the customer: design thinking and social media | Designing design thinking driven operations | Scoop.it
From connectyou.sharedby.co - May 21, 11:51 PM

Design thinking is all about getting closer to your customers to really understand what they do, how they think and what they need, so you can focus (RT @kerijaehnig: Creating around the customer: design thinking and social media


Via A. Kosuke
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Rescooped by Fred Zimny from Retail & Marketing Strategies
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Rethinking Brick And Mortar Retail PSFK

Rethinking Brick And Mortar Retail PSFK | Designing design thinking driven operations | Scoop.it
From www.psfk.com - May 21, 11:49 PM
Rachel Shechtman, founder of Story talks about how the element of surprise and renewal is key in today's stores.

Via The Mann Group
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Design For Care (by Peter Jones)

Design For Care (by Peter Jones) | Designing design thinking driven operations | Scoop.it
From us2.campaign-archive2.com - May 21, 2:38 PM
Fred Zimny's insight:

Buy it by May 31 and take 25% off! Enter code DFCPUBNOT when purchasing directly from Rosenfeld Media.

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How to Assess an Ad's Creativity

How to Assess an Ad's Creativity | Designing design thinking driven operations | Scoop.it
From blogs.hbr.org - May 21, 2:12 PM
This test can help you better target your ad investments. (#howinteresting #crm How to Assess an Ad's Creativity - This test can help you better target your ad investments.
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Informatics

Informatics | Designing design thinking driven operations | Scoop.it
From pinterest.com - May 21, 2:11 PM
Design Thinking 101. (RT @Bhooshan: What is Design Thinking? http://t.co/EmWz92GmZF)
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Workforce Experience and Customer Experience: Two Sides Of The Same Coin | Forrester Blogs

Workforce Experience and Customer Experience: Two Sides Of The Same Coin | Forrester Blogs | Designing design thinking driven operations | Scoop.it
From blogs.forrester.com - May 21, 2:10 PM
RT @forrester: Workforce experience and customer service. @SimonYates says they're two sides of the same coin. #ForrForum http://t.co/aCSXIn9fl8
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Picture Story: Commerce and the Connected Consumer's Journey

Picture Story: Commerce and the Connected Consumer's Journey | Designing design thinking driven operations | Scoop.it
From asmarterplanet.com - May 21, 2:08 PM
At its first Smarter Commerce Global Summit this week in San Diego, CA, IBM is announcing new software and services that address a broad spectrum of enterprise commerce activities -- new ways to buy, sell and secure greater customer loyalty in the...

Via janlgordon
janlgordon's comment, May 21, 3:39 PM
John van den Brink - Thank you, I loved this when I saw it, it says it all!!
janlgordon's comment, May 21, 8:35 PM
Fred Zinny Thanks for sharing!
Marion Mulder's curator insight, Today, 5:52 AM

De consument wordt steeds slimmer en laten zich dus steeds minder op de mouw spelden. Wat betekend dat voor jouw bedrijf? Deze "picture story" legt het op een leuke manier uit
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Re-create the in-store customer experience online - Utalkmarketing

Re-create the in-store customer experience online - Utalkmarketing | Designing design thinking driven operations | Scoop.it
From www.utalkmarketing.com - May 20, 11:56 PM
Re-create the in-store customer experience online Utalkmarketing Consumers head in-store for a product/service paired with a high quality environment and personal service from a brand they know is listening and responding to their needs – to...
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The Graduation Advice We Wish We'd Been Given

The Graduation Advice We Wish We'd Been Given | Designing design thinking driven operations | Scoop.it
From blogs.hbr.org - May 20, 11:55 PM
"Volunteer for the garbage," and other tips from HBR authors. (The Graduation Advice We Wish We'd Been Given http://t.co/00TLAhUGF4)
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Your Designers Are Not Artists, and You Need to Stop Thinking That Way

Your Designers Are Not Artists, and You Need to Stop Thinking That Way | Designing design thinking driven operations | Scoop.it
From blog.hubspot.com - May 20, 11:54 PM
Are your designers problem solvers, or more artists? Check out this post and you'll get the gist.
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Organizing for Advantage How to design a mix of formal and informal factors to advance your company’s strategy.

Organizing for Advantage How to design a mix of formal and informal factors to advance your company’s strategy. | Designing design thinking driven operations | Scoop.it
From www.strategy-business.com - May 20, 1:50 PM
How to design a mix of formal and informal factors to advance your company’s strategy.
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Announcing Nimble 3.0 |

Announcing Nimble 3.0 | | Designing design thinking driven operations | Scoop.it
From www.nimble.com - Today, 2:25 AM
There's a whole new Nimble, focused on insights and aimed at giving you a simple way to maintain and nurture all your relationships. We're here to help in a noisy world.
Fred Zimny's insight:

Again impressed

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Forrester to CMOs: Engage, Excite and Educate Employees

Forrester to CMOs: Engage, Excite and Educate Employees | Designing design thinking driven operations | Scoop.it
From www.cmswire.com - May 21, 11:53 PM
Balancing the demands of digital marketing isn’t easy, especially if you’re the chief marketing officer. What makes you most successful?
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Gamification And BYOD: Five Things I Learned At The Gartner Enterprise Architecture Summit

Gamification And BYOD: Five Things I Learned At The Gartner Enterprise Architecture Summit | Designing design thinking driven operations | Scoop.it
From www.lifehacker.com.au - May 21, 11:50 PM
Our ongoing World Of Servers series swept through London last week for the Gartner Enterprise Architecture Summit. Here are five key lessons to take a...

Via ValerieMalaval
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Taking Up the Challenge of Change in the University Environment - Compass Higher Education Consulting

Taking Up the Challenge of Change in the University Environment - Compass Higher Education Consulting | Designing design thinking driven operations | Scoop.it
From www.compass-highereducation.com - May 21, 11:49 PM
The Challenge of Change in the University Environment - Compass Higher Education Consulting http://t.co/sHq9FhDMtg" http://t.co/vTyrQLj7tH

Via Susan Bainbridge
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Organizing for Advantage

Organizing for Advantage | Designing design thinking driven operations | Scoop.it
From www.strategy-business.com - May 21, 2:35 PM

How to design a mix of formal and informal factors to advance your company’s strategy.

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Gartner: Big data will transform customer relationship management technology

Gartner: Big data will transform customer relationship management technology | Designing design thinking driven operations | Scoop.it
From www.computerweekly.com - May 21, 2:12 PM
CIOs need to start thinking how to integrate big data into their customer relationship management (CRM) systems, says technology analyst (Gartner: Big data will transform customer relationship management...
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IBM Marketing Survey: Customer Experiences Remain Top Priority

IBM Marketing Survey: Customer Experiences Remain Top Priority | Designing design thinking driven operations | Scoop.it
From turbotodd.com - May 21, 2:10 PM
It's time for the annual IBM State of the State of Marketing, that time of the year when IBM reveals the results of its global survey of marketers. And it's no mere coincidence that this year's res...
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Intel’s Data Economy Initiative Aims to Help People Capture the Value of Personal Data | MIT Technology Review

Intel’s Data Economy Initiative Aims to Help People Capture the Value of Personal Data | MIT Technology Review | Designing design thinking driven operations | Scoop.it
From www.technologyreview.com - May 21, 2:09 PM
The world’s largest chip maker wants to see a new kind of economy bloom around personal data.

Via Pierre Levy, Edward Chenard
Renato P. dos Santos's curator insight, May 21, 12:32 PM

Intel lança iniciativa p/ q as pessoas se beneficiem financeiramente de seus dados. A maior parte dos app não funciona sem acesso aos dados pessoais de localização, etc. As empresas possuem nossos dados e aceitamos isso em troca do material grátis, personalizações e outras conveniências que obtemos em troca. Mas não há realmente (ainda?) uma "economia de dados", apenas lucro das empresas. Será que o Big Data vai acabar em nossas mãos individuais?
luiy's curator insight, May 21, 5:03 PM

Intel Labs, the company’s R&D arm, is launching an initiative around what it calls the “data economy”—how consumers might capture more of the value of their personal information, like digital records of their their location or work history. To make this possible, Intel is funding hackathons to urge developers to explore novel uses of personal data. It has also paid for a rebellious-sounding website called We the Data, featuring raised fists and stories comparing Facebook to Exxon Mobil.

 

Intel’s effort to stir a debate around “your data” is just one example of how some companies—and society more broadly—are grappling with a basic economic asymmetry of the big data age: they’ve got the data, and we don’t.

 

Internet firms like Google and Amazon are concentrating valuable data about consumers at an unprecedented scale as people click around the Web. But regulations and social standards haven’t kept up with the technical and economic shift, creating a widening gap between data haves and have-nots.

 

“As consumers, we have no right to know what companies know about us. As companies, we have few restrictions on what we can do with this data,” says Hilary Mason, chief data scientist at Bit.ly, a social-media company in New York. “Even though people derive value, and companies derive value, it’s totally chaotic who has rights to what, and it’s making people uncomfortable.”
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May 2013 issue of JUS: Online International Journal of Usability Studies

May 2013 issue of JUS: Online International Journal of Usability Studies | Designing design thinking driven operations | Scoop.it
From usabilityprofessionals.org - May 21, 2:07 PM
This peer-reviewed publication is dedicated
to promoting and enhancing the practice, research, and methods of usability
engineering.

Via Rosário Durão
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Strategic Humor: Cartoons from the June 2013 Issue

Strategic Humor: Cartoons from the June 2013 Issue | Designing design thinking driven operations | Scoop.it
From blogs.hbr.org - May 20, 11:56 PM
This month's cartoons and caption contest from Harvard Business Review.
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In-house vs consultant service designers, is there a difference? - Design Thinking Network

In-house vs consultant service designers, is there a difference? - Design Thinking Network | Designing design thinking driven operations | Scoop.it
From www.designthinkingnetwork.com - May 20, 11:54 PM
We are looking for in-house service designers!
For several years we have been working with service design consultancies, to understand this thing called design… ("In-house vs consultant service designers, is there a difference?
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The pursuit of happiness in the workplace - FT.com

The pursuit of happiness in the workplace - FT.com | Designing design thinking driven operations | Scoop.it
From www.ft.com - May 20, 1:52 PM
Forget spreadsheets, swot analysis and risk management, the latest topic on the business school agenda is happiness. Those academics who research the topic prefer to classify it a bit differently, however.
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The Ultimate Guide to Conversion Centered Design - Ebook

The Ultimate Guide to Conversion Centered Design - Ebook | Designing design thinking driven operations | Scoop.it
From unbounce.com - May 20, 1:00 PM
Conversion Centered Design is a discipline targeted at designing experiences that achieve a single goal - using persuasive design & psychological triggers.
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