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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Jul 6, 2011
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Rescooped by Fred Zimny from Psychology of Consumer Behaviour onto Designing design thinking driven operations |
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Fred Zimny's insight:
Read the excellent post to gain true insight!
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Another excellent gem from John Spence. This article identifies 10 critical business practices for you to use to assess where your business is really at, versus where it could be, if it was rated highly on each of the critical practices. Are you brave enough to rate your business? Via Daniel Watson Delete the scoop?
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When Brian Solis speaks on a topic, it is usually worth listening to/reading. Has always proved to be a knowledgeable source of future thinking
I am a big fan of Brian Sollis and his book, End of Business. The addition of peopkle and purpose to the "old 4 P's" is spot on in my opinion.