Via David Hain
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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
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Fred Zimny
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Jul 6, 2011
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Rescooped by Fred Zimny from Business change onto Designing design thinking driven operations |
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Via David Hain
Fred Zimny's insight:
Not only on the executive levvel, but also in operations. Imperative for service designers and service managers
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Why cards? They're more tactile and make it easy to quickly access possible approaches to problem solving. And in most cases cards are portable, which comes in handy when running workshops with clients or peers, as you can always have them with you. Via Kazumichi Sakata (Mario) Delete the scoop?
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image credit http://www.petside.com