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Make Agility Part of Your Process - Harvard Business Review

Make Agility Part of Your Process - Harvard Business Review | Designing  services | Scoop.it

Via David Hain
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Not only on the executive levvel, but also in operations. Imperative for service designers and service managers

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Designing  services
One of the misunderstandings of these days is that design has an artist or artisan background. So designers are idea generators, visualizers and prototypers.  That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that Designing services One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers. That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise. The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes. Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).
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Designing services

Designing services | Designing  services | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

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Even more good stuff at http://serve4impact.com 

 

 

 

 



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How Leadership Impacts Customer Service, is it not? #custsrv #digital

How Leadership Impacts Customer Service, is it not? #custsrv #digital | Designing  services | Scoop.it
I just got back from a pleasant experience at the DMV. Read that again. I did in fact say the DMV. In California no less where if you don’t have an appointment you had better plan to spend all day.
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Highlights from the Design for Europe summit — European Growth by #Design #digital #servicedesign

Highlights from the Design for Europe summit — European Growth by #Design #digital #servicedesign | Designing  services | Scoop.it
The enthusiasm was palpable as 220 delegates representing industry associations, design centres, public services, government and the creative industries gathered in Brussels this week. The Design for Europe summit brought together representatives from almost every EU member state to explore, debate and co-create ideas for European Growth by Design.
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Portrait of a Content Marketer: More Than a #Marketer | Visual.ly #digital

Portrait of a Content Marketer: More Than a #Marketer | Visual.ly #digital | Designing  services | Scoop.it
The modern content marketer is more than a marketer. This infographic paints a portrait of this versatile individual.
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John Knight on Twitter

John Knight on Twitter | Designing  services | Scoop.it
What is Service Design? Hearing now from @aDesignKind at #depotX pic.twitter.com/1DDaQBZsAz
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Mary Meeker's 2015 Internet Trends Report What other recommendation do you need?

KPCB’s Mary Meeker presents the 2015 Internet Trends report, 20 years after the inaugural “The Internet Report” was first published in 1995. Since then, the nu…
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Deloitte’s Centre of the Edge: Redefining what it means to be ‘educated’ | Deloitte Australia | Deloitte Centre for the Edge

Deloitte’s Centre of the Edge: Redefining what it means to be ‘educated’ | Deloitte Australia | Deloitte Centre for the Edge | Designing  services | Scoop.it
Redefining what is means to be 'educated' - this White Paper explores the future of the education sector.
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A Glimpse at the Emerging Trends of Service Design | Adaptive Path

A Glimpse at the Emerging Trends of Service Design | Adaptive Path | Designing  services | Scoop.it
A Glimpse at the Emerging Trends of Service Design. http://t.co/SkwidMZBHV #servicedesign #design http://t.co/sqy60FGPUv
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How about Similarities and differences of marketing technologists? #digital #martech

How about Similarities and differences of marketing technologists? #digital #martech | Designing  services | Scoop.it
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Re-Think, remodel Your Marketing Models #custsrv #digital

Re-Think, remodel Your Marketing Models #custsrv #digital | Designing  services | Scoop.it
Old marketing models like the purchase funnel and push vs. pull marketing just don't cut it today.
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Working week starter: How Your State of Mind Affects Your Performance #smartcreatives

Working week starter: How Your State of Mind Affects Your Performance #smartcreatives | Designing  services | Scoop.it
Ways to move from frustrated to energized.
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How to redefine Customer Journey Maps: Customer Journey Management #custsrv #ux #cxm

How to redefine Customer Journey Maps: Customer Journey Management  #custsrv #ux #cxm | Designing  services | Scoop.it
The market changes, as do customers' preferences. Why then should customer journey maps remain static documents?
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How #disruption has become a feature of our times - FT.com #digital #smact

How #disruption has become a feature of our times - FT.com #digital #smact | Designing  services | Scoop.it
If there was one word that summed up the hopes and fears of business over the past 12 months, it was probably “disruption”.
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How Indie Rock Changed the World

How Indie Rock Changed the World | Designing  services | Scoop.it
The influence of geeks with guitars on culture, from DIY to social media
Fred Zimny's insight:

Let's limit it to impact

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Internet Whisperer Mary Meeker On The Trends Driving Our Virtual Existence

Internet Whisperer Mary Meeker On The Trends Driving Our Virtual Existence | Designing  services | Scoop.it
The Kleiner Perkins Caufield amp Byers partner lays it out in 197 slides.
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With a cat's view: be more dog or 'Older', 'Richer' and 'Wiser'

With a cat's view: be more dog or 'Older', 'Richer' and 'Wiser' | Designing  services | Scoop.it
What does it mean to be older, richer and wiser? As a growing and vital part of the population, the over-50s are not easily pigeon-holed by age - and to do so can leave the marketing community at a distinct disadvantage.
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It is never too late, is it not? Acquiring the capabilities you need to go #digital | McKinsey & Company

It is never too late, is it not? Acquiring the capabilities you need to go #digital | McKinsey & Company | Designing  services | Scoop.it
Some of the talent and tools won’t necessarily be found in-house. Here’s how to create a sustainable strategy for sourcing the right people and products. A McKinsey & Company article.
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The Nine Slides That Matter From Mary Meeker's State of the Internet

The Nine Slides That Matter From Mary Meeker's State of the Internet | Designing  services | Scoop.it
print is still getting a disproportionate share of ad dollars compared with the amount of time people spend reading it, ms. meeker said.

Via Eric_Determined / Eric Silverstein
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Roberto Fuso Nerini's curator insight, May 28, 4:13 AM

2015 Internet trend. Main slides + link to the full report.

Nicolas Desachy's curator insight, May 28, 8:32 AM

To be read

Stuart Walters's curator insight, May 28, 11:28 AM

Mary Meeker provides great insight into Internet Trends every year, and those trends relate directly to customer expectations and Customer Experience (CX).  

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How Open Policy Making is bringing design to heart of government

How Open Policy Making is bringing design to heart of government | Designing  services | Scoop.it
Rachel Pascual, a former member of the UK Government’s Open Policy Making team (OPM), shares her experience of discovering design and how the OPM team are finding practical ways to bring new tools to the 19,000 policymakers across UK central...
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INFOGRAPHIC: Using Big Data to Improve Contact Center Operations - #bigdata #custsrv

INFOGRAPHIC: Using Big Data to Improve Contact Center Operations - #bigdata #custsrv | Designing  services | Scoop.it
While big data might seem like it generally falls into the silo of the marketing department, more and more merchants are finding out that not only is it just as beneficial in the contact center, but it could also give you an edge against your...
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Millennials and the $335 Billion Sharing Economy: focus on their consumer paints points #servicedesign #marketing

Millennials and the $335 Billion Sharing Economy: focus on their consumer paints points #servicedesign #marketing | Designing  services | Scoop.it
A look at Millennials and the Sharing economy. PWC values the Sharing Economy at $335 billion by 2030. Millennials will be a key driver.

Via Nimber, ALBERTO CORRERA, Andrea Rossi
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Béatrice Boussard's curator insight, May 28, 6:01 AM

L'expérience client est au coeur du renouvellement du modèle capitaliste actuel, portée notamment par les jeunes Y,X et Z (et la suite...) pour qui le digital est un mode de vie et d'accès au monde. L'économe collaborative, ou sharing economy, en est une de conséquences en bâtissant des modèles disruptifs sur les grands irritants d'un secteur, et offrant des solutions à un monde sous contrainte, notamment financières pour les jeunes.

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Insead: What Brands Need to Survive in a #Digital World #marketing

Insead: What Brands Need to Survive in a #Digital World #marketing | Designing  services | Scoop.it
In early 2013, HMV - best-known as a bricks-and-mortar purveyor of CDs and DVDs - appeared to be a clear-cut victim of digital disruption. Debts totaling £347 million had driven the company to the edge of the abyss, endangering more than 4,000 British jobs.
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When the IoT meets customer relationship management #IoT #custsrv #bigdata

When the IoT meets customer relationship management #IoT #custsrv #bigdata | Designing  services | Scoop.it
There’s no better example of the potential for IoT in business than when it comes to customer relationship management (CRM).
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Emmanuelle Leneuf's curator insight, May 26, 9:16 PM

Internet des objets : un outil de CRM redoutable

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Think you know your customers? Just check (and download) The Great Customer Experience Divide #custsrv #ux #cxm

Download the full eConsultancy report, “The Customer Conversation” at http://ibm.co/1CIK0qq. Think you know your customers? Think again. See what consumers a…
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Design thinking holds the answer to some of the public sector’s toughest challenges #designthinking

Design thinking holds the answer to some of the public sector’s toughest challenges #designthinking | Designing  services | Scoop.it
In the past few decades, design has become increasingly recognised as a driver of economic growth.
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Following Journey Mapping’s Future Path

Following Journey Mapping’s Future Path | Designing  services | Scoop.it
Most brands now recognize that the average consumer bounces from channel to channel like they’re reading an intricate “choose your own adventure” novel.

Via Alama
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