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Make Agility Part of Your Process - Harvard Business Review

Make Agility Part of Your Process - Harvard Business Review | Designing design thinking driven operations | Scoop.it

Via David Hain
Fred Zimny's insight:

Not only on the executive levvel, but also in operations. Imperative for service designers and service managers

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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Gartner's CEO Survey Predicts Top Technology Investments For Next Five Years  

Gartner's CEO Survey Predicts Top Technology Investments For Next Five Years    | Designing design thinking driven operations | Scoop.it
In 2014, CEOs are most relying on digital marketing, e-commerce, customer experience management, business analytics and cloud business  to improve performance over the next five years.  These five technology areas are expected to deliver the most...
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Lenovo's challenges in social media listening

Lenovo's challenges in social media listening | Designing design thinking driven operations | Scoop.it
While social media listening has become a core part of the brand's strategy, here are the challenges it has had to overcome along the way.
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Feeling Thankful for Human Interaction - InsideCXM

Feeling Thankful for Human Interaction - InsideCXM | Designing design thinking driven operations | Scoop.it
Humans have become adept at automating everything, and we’re rapidly replacing human effort with mechanization and/or computerization. We have found a way to automate more and more tasks in our factories, schools, medicine, even communication!
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The Challenges of Designing for Experience | Hyper Island

The Challenges of Designing for Experience | Hyper Island | Designing design thinking driven operations | Scoop.it
The Challenges of Designing for Experience at Hyper Island - we enable companies and individuals to develop, grow and rise to the challenges of tomorrow's transformative technology.
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Leading Digital Transformation

Leading Digital Transformation | Designing design thinking driven operations | Scoop.it

“ Digital technologies -- from social media to mobile computing to big data to the internet of everything -- are transforming businesses in every industry. Do..”


Via Roger Smith, Antal Ruiter, Torsten Fell
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Roger Smith's curator insight, November 21, 7:57 PM

Although the Internet changed everything for business, probably the biggest change in human existence since the industrial revolution, the next change will be bigger, faster and more breathtaking.  Hang on it's going to be a bumpy ride

Lee SCHLENKER's curator insight, November 25, 1:50 AM

What makes some firms “digital masters” while the majority of them lag behind?

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Social Marketing Habits of Highly Effective People

Social Marketing Habits of Highly Effective People | Designing design thinking driven operations | Scoop.it
Social marketing is no longer a choice, yet, only a few understand what effective social marketing is. Learn the habits of effective social marketing here.
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PSFK Future of Retail 2015 Report - Summary Presentation

In the fifth volume of the Future of Retail report the PSFK Labs team explores the dynamic social, technological, and physical forces influencing consumer behavior and driving next-generation shopping experiences.

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Defined by Design : an introduction to design thinking

Defined by Design : an introduction to design thinking | Designing design thinking driven operations | Scoop.it
"Design is not the narrow application of formal skills, it is a way of
thinking."

(Chris Pullman)

Design Thinking: What is it?It is: Creative thinking in action.

Developing creative resolutions that work for now and the future.
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Paula King, Ph.D.'s curator insight, November 24, 10:01 AM

Design thinking is everywhere. 

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The 10 Principles Of The Future Manager

The 10 Principles Of The Future Manager | Designing design thinking driven operations | Scoop.it
Following up on my post around the 7 Principles of The Future Employee, I wanted to share another concept which is the 10 Principles of The Future Manager.

Via David Hain
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David Hain's curator insight, November 23, 5:54 AM

Not a bad list if you want to succeed in 21C!

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Upgrade Your Event Experience with Meeting Design

Smart meeting design has evolved from just your seating configuration, or where the coffee break should be located, and has employed a solid strategy to make sure that the design of your next...

Via Laila Bröcker
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Laila Bröcker's curator insight, November 23, 12:50 PM

Quite long but informative video about designing the meeting. 

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A dissertation on customer relationship management and importance of …

A dissertation on customer relationship management and importance of relationship marketing in the banking sector
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Today’s designers are solving business problems - O'Reilly Radar

Today’s designers are solving business problems - O'Reilly Radar | Designing design thinking driven operations | Scoop.it
It’s no secret that design is playing a more prominent role within many organizations. Designers are becoming fundamentally linked to the development and success of products and services...
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What will happen with marketing technology in 2015?

What will happen with marketing technology in 2015? | Designing design thinking driven operations | Scoop.it
Welcome to prediction season, again! It doesn’t take a crystal ball to know you’re going to be inundated over the next 30 days with people prophesying your future — at least your future in marketing for the year ahead.
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design thinking is not about thinking about design

Design Thinking Methodology

Via Laila Bröcker
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Big Data - Darling of the Retail Industry - insideBIGDATA

Big Data - Darling of the Retail Industry - insideBIGDATA | Designing design thinking driven operations | Scoop.it
Big Data - Darling of the Retail Industry
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Measurement and monetizing customer experience with social media.

This is a seminal study that provides substantial evidence that social media is not an upper funnel influence on brand awareness, but rather a metric reflecting the customer-brand experience which has a direct impact on customer purchase behavior.

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Rescooped by Fred Zimny from Services Leadership Digest
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Seven shifts that will change marketing in 2015 and beyond

Seven shifts that will change marketing in 2015 and beyond | Designing design thinking driven operations | Scoop.it
From the pervasive web to the merging of online and offline shopping, Tom Goodwin shares his thoughts on the future changes marketers face

Via CSL
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9 Principles For Great Branding By Design

9 Principles For Great Branding By Design | Designing design thinking driven operations | Scoop.it
We all know great design has a critical role to play in building a great brand. But how do we go about making that happen? Three top designers weigh...
Fred Zimny's insight:

We all know great design has a critical role to play in building a great brand. But how do we go about making that happen? I recently had the opportunity to speak to three top designers about that very question: Robert Brunner, founder of the design shop Ammunition and author of Do You Matter: How Great Design Will Make People Love Your Company; Joe Doucet, founder of Joe Doucet Studio and David Hill, vice president of design at Lenovo and author of the Design Matters blog.

Through these conversations, it became clear that the link between design and branding is important, and that having a top design team is to crucial to having a winning brand.

Here's what I learned

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How Social Media Can Help Your Event Marketing Strategy

How Social Media Can Help Your Event Marketing Strategy | Designing design thinking driven operations | Scoop.it

l mediaWe've all discussed events on social media, but can social help organize one? Here’s how to incorporate social media into your event marketing strategy.

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Unicom 2014 - Staying relevant in the digital ecomony

The step towards customer experience architecture - Enterprises are attempting to incorporate multi-channels, new customer insights and a much faster rate of c…
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Video: Charlene Li Giving up control leadership in the digital era at TED IBM

Video: Charlene Li  Giving up control  leadership in the digital era at TED IBM | Designing design thinking driven operations | Scoop.it
In business today the need for innovation and rapid decision making trumps yesterday s drive for efficiency. How does this influence what it means...watch video.
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Rescooped by Fred Zimny from MarketingHits
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Tips for Running an Awesome Holiday Marketing Campaign #Infographic

Tips for Running an Awesome Holiday Marketing Campaign #Infographic | Designing design thinking driven operations | Scoop.it
The holiday season is almost here. Along with seasonal snacks (eggnog, anyone?), that means some serious shopping. Yet, just as there are many customers, there’s no shortage of competition for those customers’ limited funds. If only there were some sort of cheat sheet to help you make the most out of the gift-giving months ahead.

Via Brian Yanish - MarketingHits.com
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Ernst & Young global commercial banking survey 2014

As part of EY’s ongoing commitment to providing banks with insight on different types of bank clients, we undertook a global survey to explore the changing r…
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Driving Marketing Results with Big Data - MIT Technology Review

Driving Marketing Results with Big Data - MIT Technology Review | Designing design thinking driven operations | Scoop.it
Driving Marketing Results with Big Data MIT Technology Review The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser—stripped of personally identifiable...

Via AnalyticsInnovations, Cambridge Marketing Colleges
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Eric Debray's curator insight, November 22, 10:52 AM

The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser

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Service innovation leadership playbook by Fred Zimny

Service innovation leadership playbook by Fred Zimny | Designing design thinking driven operations | Scoop.it
The service innovation leadership playbook provides you with the capability to understand and transform service developments.

Service has become the dominant paradigm of this new era.

The playbook includes papers, report and thesis's.

For any reflection, please contact the author at fjg.zimny@serve4impact.com
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