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Make Agility Part of Your Process - Harvard Business Review

Make Agility Part of Your Process - Harvard Business Review | Designing design thinking driven operations | Scoop.it

Via David Hain
Fred Zimny's insight:

Not only on the executive levvel, but also in operations. Imperative for service designers and service managers

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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Training Millennials in the Workplace? Teach Them the Same Way You Reach Them

Training Millennials in the Workplace? Teach Them the Same Way You Reach Them | Designing design thinking driven operations | Scoop.it

Understanding changes and preferences in how your audience consumes information is the foundation of good advertising. Yet when it comes to training, most agencies still are adhering to a model that is as outdated as a media plan comprised totally of 30-second spots on three networks.


Think about the typical learning and development module—long, dull e-learning courses that employees plow through one click at a time, a monotony of text pages broken up with the occasional interactive activity. Now look at the people you are training. More than likely, the majority of them are millennials, a group that has brought a whole new meaning to the concept of short attention spans.


According to a 2012 study commissioned by Time Inc., millennials switch media types 27 times every nonworking hour. Few things hold their focus for long, so they prefer information and communication in small chunks. They are comfortable with jumping around in the information and communication realms and are nonlinear learners.


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Brian Yanish - MarketingHits.com's comments:


So true, companies that understand how millennials learn and interact with their devices will have better trained staff and it will  is the companies grow because of it.


Via Brian Yanish - MarketingHits.com
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Download Design Thinking Ebook

Download Design Thinking Ebook | Designing design thinking driven operations | Scoop.it
Via @DardenExecEd: Get the new #designthinking ebook from #Darden #MBA Prof @jeanneliedtka http://t.co/pMyDcXDwa8 http://t.co/mZKhEUhgUC
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Rescooped by Fred Zimny from UXploration
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User experience design is not what you think

User experience design is not what you think | Designing design thinking driven operations | Scoop.it

Great user experiences happen beyond the screen and in the gaps. Gaps between channels, devices and business silos.


Via Mario K. Sakata
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An Innovative Approach to Customer Experience Design

An Innovative Approach to Customer Experience Design | Designing design thinking driven operations | Scoop.it
recognise that the critical success factor in the future will be to put customers first. And to put customer experience delivery front-and-centre within their business. However, to achieve commercially sustainable growth, there’s more to it than just selling a product or service. Here's a fresh, innovative approach to Customer Experience Design.

Via Mario K. Sakata, Michael Allenberg
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CSL's curator insight, April 1, 6:51 PM

Does your company focus on the #CX? See how you can be innovative with your #ServiceDesign.

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Service Innovation Handbook (Kimbell, 2015)

Service Innovation Handbook (Kimbell, 2015) | Designing design thinking driven operations | Scoop.it
Lucy Kimbell's Service Innovation Handbook offers different value than most popular texts on service design. Like classics in the field like This is Service Design Thinking or E...
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Raquel Oliveira's curator insight, April 1, 10:03 PM

já encomendei meu handbook na amazon. Em breve, novidades.

Rescooped by Fred Zimny from Cambridge Marketing Review
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Online #Marketing, #Mobile Shopping #ecommerce, #online Trends

Online #Marketing, #Mobile Shopping #ecommerce, #online Trends | Designing design thinking driven operations | Scoop.it
Active Global Mobile Users exceed Active Internet users : 51% vs 29% Penetration

Via Cambridge Marketing Colleges
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Speaking with Lisa Lindström, Part 2: The Glue Between the Touchpoints

Speaking with Lisa Lindström, Part 2: The Glue Between the Touchpoints | Designing design thinking driven operations | Scoop.it
In Part 1 of our interview with Lisa Lindström, CEO of the award-winning Swedish experience design firm Doberman, we looked at some of the components that go into designing a great customer experience.
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Government as a Platform: the next phase of digital transformation | Government Digital Service

Government as a Platform: the next phase of digital transformation | Government Digital Service | Designing design thinking driven operations | Scoop.it
The Government Digital Service (GDS) is leading the digital transformation of the UK government.
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Why do we say “Top Management” yet never “Bottom Management”? | Henry Mintzberg

Why do we say “Top Management” yet never “Bottom Management”? | Henry Mintzberg | Designing design thinking driven operations | Scoop.it
From up there, top managers can see everything in general and nothing in particular. http://t.co/MVQY0vLBsp #management #organization
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25 Ideas Shaping The Future Of Design

25 Ideas Shaping The Future Of Design | Designing design thinking driven operations | Scoop.it
What the landscape of design will look like in 2020, according to the most innovative designers of 2015.
Fred Zimny's insight:
THE RISE OF THE SELF-EDUCATED DESIGNER

Self-learning options for designers in tech will outpace offerings from universities and colleges. Because the knowledge required to design in the medium of technology continues to expand and evolve, real-time learning will be more important than what a college course can teach in a perfected, hermetically sealed form within the span of a semester or quarter. Options to keep with the pace of learning will expand through Starter LeagueCodecademy, and General Assembly

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Rescooped by Fred Zimny from #innovation(s) } Food for Thoughts
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HubSpot Has Created A Culture So Fantastic An MIT Professor Is Studying It

HubSpot Has Created A Culture So Fantastic An MIT Professor Is Studying It | Designing design thinking driven operations | Scoop.it

When it comes to company culture, Boston-based HubSpot could very well be the next Google.

At the very least, it's one of the most unique places to work in the tech industry today.

An MIT professor has even been studying the 550-employee company for months as the subject of her PhD dissertation, cofounder and CTO "Darmesh Shah told Business Insider.

This isn't about strange or over-the-top perks it gives employees, although it has a few of those. It's about an attitude in which workers are treated in part like cofounders and in part like students, Shah explained to Business Insider.

 


Via Edouard Siekierski
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The internet of things and big data: Unlocking the power | ZDNet

The internet of things and big data: Unlocking the power | ZDNet | Designing design thinking driven operations | Scoop.it
The IoT will massively increase the amount of data available for analysis by all manner of organisations. However, there are significant barriers to overcome before the potential benefits are fully realised.
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It's Not Enough To Be Fast: How Emulating Human Interaction Is Key To Improving Digital Communication

It's Not Enough To Be Fast: How Emulating Human Interaction Is Key To Improving Digital Communication | Designing design thinking driven operations | Scoop.it
Neuromarketing expert Douglas Van Praet says to improve digital messaging, think humans before apps and feelings before words.
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Digital hives: Creating a surge around change | McKinsey & Company

Digital hives: Creating a surge around change | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Online communities are helping companies engage with employees to accelerate change. A McKinsey Quarterly article.
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Rescooped by Fred Zimny from On Service Design
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Infographic: Building Design-Driven Companies

Infographic: Building Design-Driven Companies | Designing design thinking driven operations | Scoop.it
It is only until recent times that companies - startups, SMEs and MNCs -
are beginning to understand the true potential of design. They have
realized that not only they can design communication, products, and
services, but also to design the business itself.

Only when the business is designed itself, companies will be able to have a
system to continuously innovate and grow by design.

How do you design the business in order to become design-driven? This
infographic should help you.

Embed this infographic (via Slideshare)

Via Mervi Rauhala
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Mervi Rauhala's curator insight, March 31, 2:20 PM

Could it also be human or value-driven?

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Map Your Business Model Network

Map Your Business Model Network | Designing design thinking driven operations | Scoop.it
In a previous post we described fourteen ways to apply the Business Model
Canvas. In this post we elaborate on the idea of using the Canvas to better
understand external parties (such as customers, competitors, and partners).
By better understanding their businesses you'll come to know their
motivations for working with you or against you and you'll understand their
possibilities and constraints.
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To Supercharge Innovation, Map your Customer’s Processes

The better you understand your customer's processes, the easier of a time you'll have innovating and differentiating your products or services versus
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Creating Strategic Impact - Challenge and Change | The Brainzooming Group

Creating Strategic Impact - Challenge and Change | The Brainzooming Group | Designing design thinking driven operations | Scoop.it
creating strategic impact exercise, I typed "Challenge" and "Change." It struck me the difference between challenge and change is the "lle" in the middle of
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Strategies for the #Digital Economy | Digital Density Index - #Accenture

Strategies for the #Digital Economy | Digital Density Index - #Accenture | Designing design thinking driven operations | Scoop.it
How business and government leaders can measure and manage digital strategies to drive US$1.36 trillion in economic growth.
Fred Zimny's insight:

New research from Accenture empirically links the adoption and use of digital technologies with quantifiable improvements in productivity that can boost competitiveness and economic growth.

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Rescooped by Fred Zimny from Digitale Business Transformation
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#Digital Transformation of #Knowledge Work

#Digital Transformation of #Knowledge Work | Designing design thinking driven operations | Scoop.it

“ In any given company, hyper-specialization might reshape- according to Prof. Tom Malone, MIT- the organization in many ways, from the macro to the micro level of task assignment. Some of the tasks of a certain role might be hived off, or entire job categories and processes might be upended. In the 21st century, a critical factor in business success will not just be how efficient organizations are, but also how intelligent they are. The new culture of cross-country cooperation and “hyper-specialization” based on scalable learning platforms allows you and your organization to be more productive, effective, and intelligent. Consider how much more finely work can be diced when it produces intangible, knowledge-based goods and the information involved can be transported anywhere in the world nearly instantaneously and at almost no cost: the “Division of Knowledge” as driver of productivity and intelligence has arrived.”


Via A.Busetti, Torsten Fell
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Stop Distinguishing Between Execution and Strategy

Stop Distinguishing Between Execution and Strategy | Designing design thinking driven operations | Scoop.it
There’s no such thing as mindless doing.
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Oana Juncu's curator insight, March 31, 1:50 AM

Execution is the only proven strategy 

Rescooped by Fred Zimny from digitalNow
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The human factor in service design | McKinsey & Company

The human factor in service design | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Focus on the human side of customer service to make it psychologically savvy, economically sound, and easier to scale.
A McKinsey Quarterly article.

Via Don Dea
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Don Dea's curator insight, March 28, 12:46 AM
How economic is our service?

The service offering that the rental-car company implemented was grounded in a clear economic rationale. The pick-any-car option was not only more efficient to operate than the old system but also created valuable revenue opportunities: the economy- and luxury-car choices were parked next to each other, so value-segment travelers with families were frequently tempted to splurge on larger, more expensive vehicles. Many executives miss opportunities such as these when they overlook the full economic impact of customer service.

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Acquiring the capabilities you need to go digital | McKinsey & Company

Acquiring the capabilities you need to go digital | McKinsey & Company | Designing design thinking driven operations | Scoop.it
Some of the talent and tools won’t necessarily be found in-house. Here’s how to create a sustainable strategy for sourcing the right people and products. A McKinsey & Company article.
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Rescooped by Fred Zimny from Business DNA (Design-Thinking)
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Stefanos Zenios: Design Thinking is About Doing

Stefanos Zenios explains how design thinking and the lean startup methodology can help entrepreneurs quickly take their big idea from a rough sketch on the back of a napkin to a real world...

Via A. Kosuke
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How to Give Half of Your Work Away for Free

How to Give Half of Your Work Away for Free | Designing design thinking driven operations | Scoop.it

Click here to edit the title

Fred Zimny's insight:

a book that aims to open-source the 50% pro-bono business model invented by Matthew Manos known as the “double-half” methodology. The toolkit is broken into four primary sections that each aim to represent the inner-working of the model, as well as best practices in pro-bono at large, from drastically different perspectives. The origins of this business model reside in verynice, a global design and innovation consultancy that gives over half of its work away for free, but components of the methodology have now been leveraged by hundreds of service-providers across the globe who, together, are re-defining “philanthropy.” #GiveHalf - See more at: http://givehalf.co/#sthash.BSci7NlO.dpuf

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