Designing services
Follow
Find
305.1K views | +47 today
 
Rescooped by Fred Zimny from Business change
onto Designing services
Scoop.it!

Make Agility Part of Your Process - Harvard Business Review

Make Agility Part of Your Process - Harvard Business Review | Designing services | Scoop.it

Via David Hain
Fred Zimny's insight:

Not only on the executive levvel, but also in operations. Imperative for service designers and service managers

more...
Designing services
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Designing services

Designing services | Designing services | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Protecting student data in a #digital world | McKinsey & Company #bigdata

Protecting student data in a #digital world | McKinsey & Company #bigdata | Designing services | Scoop.it
Proponents of data-enabled education can learn from other industries that have faced concerns about the risks of using personal information. A McKinsey & Company article.
Fred Zimny's insight:

Let us not confuse personal data with status, progress or process information. 


Photocredit: fashiongorouge

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Customer value determinants? Economic, emotional and symbolic value in B2B context

Customer value determinants? Economic, emotional and symbolic value in B2B context | Designing services | Scoop.it

By Jukka Hemilä (jukka.hemila@vtt.fi) The ongoing “Determinants of value and vulnerability in customer-oriented service network” CUSTOR-project aims to identify customer value determinants and thei...

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Design Thinking: A useful Tool In A Changing Publishing Market #designthinking #marketing

Design Thinking: A useful Tool In A Changing Publishing Market #designthinking #marketing | Designing services | Scoop.it
For publishers, design thinking can be a useful tool. In considering the future of news media models, maintaining a human face can be a strong lever.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Gartner Predicts a Customer Experience Battlefield - Smarter With #Gartner #UX

Gartner Predicts a Customer Experience Battlefield - Smarter With #Gartner #UX | Designing services | Scoop.it
Will organizations be able to deliver transformational customer experience? According to Gartner, digital disrupters point the way.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

A fine deck: Method's Customer journey framework #marketing #ux

This is a foundational tool for experience design that lets business and design audit, ideate on, and fine-tune the overall set of experiences that a customer …
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Weekend Read: #Disruption Is Not About Slaying Giants but about Serving New #Customers

Weekend Read: #Disruption Is Not About Slaying Giants but about Serving New #Customers | Designing services | Scoop.it
Mark W. Johnson, co-founder and senior partner at Innosight: Disruption has been so abused and misapplied that it sometimes seems that we’ve forgotten what the original theory of disruptive innovation really was about. As someone who co-founded a...
more...
Peter Thompson's curator insight, Today, 4:54 AM

Getting back to basics - what is disruption!

Scooped by Fred Zimny
Scoop.it!

The #Talent Dividend | MIT Sloan Management Review #hr

The #Talent Dividend | MIT Sloan Management Review #hr | Designing services | Scoop.it
The 2015 Data & Analytics Report by MIT Sloan Management Review and SAS finds that talent management is critical to realizing analytics benefits.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Hyper Island - Changes of Tomorrow

Hyper Island - Changes of Tomorrow | Designing services | Scoop.it
At Hyper Island, we're constantly identifying relevant trends to decide how the might impact us, our clients and our students. What follows is a collection of the most compelling trends and changes we discovered in our most recent Industry Forum.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Future cities: Driving growth through the #creative economy

Future cities: Driving growth through the #creative economy | Designing services | Scoop.it
What five dynamic cities are emerging as global creative capitals? A special feature from Prudential Investment Management, produced by The Economist Intelligence Unit
more...
No comment yet.
Rescooped by Fred Zimny from The Marketing Technology Alert
Scoop.it!

Customer Experience Matrix: Are 70% of #Marketing Automation Users Unhappy? Well, Not Exactly

Customer Experience Matrix: Are 70% of #Marketing Automation Users Unhappy? Well, Not Exactly | Designing services | Scoop.it

MarTech is the best tool available to bridge the gap between Sales and Marketing. Contact us to see how.


Via iNeoMarketing
more...
iNeoMarketing's curator insight, May 1, 8:38 AM

If I was running a MarTech company, I'd do everything I could to ensure that satisfaction was off the charts.

Scooped by Fred Zimny
Scoop.it!

Disruptive #innovations and their impact on #marketing

Disruptive #innovations and their impact on #marketing | Designing services | Scoop.it
In May 2013, the McKinsey Global Institute (McKinsey & Company) published a report which estimated the impact of applications of 12 identified disrupti
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

29 #martech unicorns: There are now almost 30 $1B+ #marketing #technology vendors

29 #martech unicorns: There are now almost 30 $1B+ #marketing #technology vendors | Designing services | Scoop.it
Going public seems to be the exit of choice, but there are still eight private unicorns to tempt investors.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

3 Ways to Win with Digital in 2015

3 Ways to Win with Digital in 2015 | Designing services | Scoop.it
Online communication and marketing tactics are staples of modern business. With the onset of a new year, it is always exciting to look ahead at new trends that will enhance our digital return on investment.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

The Internet of Everything: #IoT Boring, But So Important #bigdata

The Internet of Everything: #IoT Boring, But So Important #bigdata | Designing services | Scoop.it
When we are just getting used to Twitter and Facebook, Email and SPAM, along comes "The Internet of Everything" (IoE) where everything -- well almost everything -- is connected to everything else....
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How to Create a Customer Persona | Touchpoint Dashboard

How to Create a Customer Persona | Touchpoint Dashboard | Designing services | Scoop.it
In today's post, we explain what customer personas are and aren't and outline the steps to create a persona.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Customer Lifetime Value Prioritizes Customer Experience Management #clv #marketing

Customer Lifetime Value Prioritizes Customer Experience Management #clv #marketing | Designing services | Scoop.it
Customer Lifetime Value Prioritizes Customer Experience Management
more...
Richard Guha's curator insight, Today, 9:18 AM

I have been relying on this for 45 years. It always seemed so self-evident!

Scooped by Fred Zimny
Scoop.it!

The Design Economy primer: how design is revolutionising health, business, cities and government

The Design Economy primer: how design is revolutionising health, business, cities and government | Designing services | Scoop.it
This article is part of The Design Economy series.

Asked recently what she saw as the single greatest driver of social change, Melinda Gates of the Gates Foundation replied: “Design.”
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

2 Perspectives From Harvard on #Startup Leadership - #Entrepreneur

2 Perspectives From Harvard on #Startup Leadership - #Entrepreneur | Designing services | Scoop.it
Two graduates of the esteemed Harvard School of Business have divergent views on leadership principles.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

New Tech #Trends at Adobe Summit 2015 #marketing

The Adobe Summit EMEA, held at the ExCel Centre 29-30 April and attended by 4,200 participants, featured a Thought Leadership and Innovation track, for which I gave a keynote on New Tech Trends Worldwide.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

SMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqEr

SMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqEr | Designing services | Scoop.it
SMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqErSMACT the final countdown..#DigitalTransformation #digirati #IoT @sogeti @Capgemini pic.twitter.com/qfxreDqqEr
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Closing the gap between executives and digital transformation | ZDNet

Closing the gap between executives and digital transformation | ZDNet | Designing services | Scoop.it
The two groups that must come together and bring their organizations into the digital future -- technology and business leadership -- tend to have divergent priorities and inclinations. How can we resolve this?
more...
FRANK FEATHER ~ Business Futurist's curator insight, May 2, 10:25 AM

MUST READ article by Dion Hinchcliffe on digital transformation and the C-Suite.

Scooped by Fred Zimny
Scoop.it!

The eight essentials of #innovation | McKinsey & Company

The eight essentials of #innovation | McKinsey & Company | Designing services | Scoop.it
Strategic and organizational factors are what separate successful big-company innovators from the rest of the field. A McKinsey Quarterly article.
more...
No comment yet.
Rescooped by Fred Zimny from Omnichannel
Scoop.it!

Big Data is NOT Analytics. Period. #bigdata #innovation

Big Data is NOT Analytics. Period. #bigdata #innovation | Designing services | Scoop.it
Big data and analytics can be complementary, but certainly not the same thing.

Via Luis Cavique, Edward Chenard
more...
Luis Cavique's curator insight, May 1, 9:56 AM

It’s time that big data should be seen separate from analytics.

Scooped by Fred Zimny
Scoop.it!

America's Workforce Is Aging And That's Just Fine - NBCNews.com

America's Workforce Is Aging And That's Just Fine - NBCNews.com | Designing services | Scoop.it
America's workforce is aging, with nearly a third of workers now over 50 and employees over age 65 outnumbering teenage workers for the first time since 1948...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

In Customer Service, In with the New Doesn't Mean Out with the Old

In Customer Service, In with the New Doesn't Mean Out with the Old | Designing services | Scoop.it
Customer service websites can help B2B firms keep their costs down, but they must invest in traditional hotlines and tech support to satisfy their neediest clients.
more...
No comment yet.