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What Would Peter Drucker Think of Your Business?

What Would Peter Drucker Think of Your Business? | Designing design thinking driven operations | Scoop.it
Everything you need to know about management you can still learn from reading Drucker. What would he think of your business?

Via Tom Hood, David Hain, JLAndrianarisoa
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Oops, i work in education. Wondering if his statement for marketing and innvoation is also relevant for educational organizations.

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Tom Hood's curator insight, January 11, 2013 3:43 PM

Some things are ageless - that would be Peter Drucker. My one book would be Managing in Turbluent Times recommended by former CEO of Moss Adams and former CHair of AICPA & IFAC, Bob Bunting. Great article!

Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Optimizing the digital and social customer experience

Optimizing the digital and social customer experience | Designing design thinking driven operations | Scoop.it
An in-depth overview of why and how to improve the digital and social customer experience across and beyond touchpoints.
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Beyond Forecasting: Creating New Strategic Narratives

Beyond Forecasting: Creating New Strategic Narratives | Designing design thinking driven operations | Scoop.it
A recent New York Times digital strategy report drew on the company’s history to frame an innovative future. Image courtesy of Flickr user Jon Fingas.
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Relationships 2.0: The New Role of the Web in Offline Relationships

Relationships 2.0: The New Role of the Web in Offline Relationships | Designing design thinking driven operations | Scoop.it
Today, almost three-quarters of U.S. adults on the internet use social media. Take a moment to let that sink in.
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Designing the team

Designing the team | Designing design thinking driven operations | Scoop.it
My learnings from the advice of design leaders, that all started over dim sum (Insights from design leaders @dcdomain @mulegirl @jonnyliebs @bbaxley @lmindler … "Designing the Team" http://t.co/3ePOTD16gY...
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Design Thinking: Empathetic Approach To Problem Solving

Design Thinking: Empathetic Approach To Problem Solving | Designing design thinking driven operations | Scoop.it
Curiosity Design Research explains how to apply a designer’s mindset to problem solving, with an emphasis on human interaction.
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HRMA Video Interview with MaRi Edgar on Design Thinking (6:30PM) - YouTube

In the face of a fast changing and increasingly more complex world, many argue that creativity and innovation are crucial 21st century skills. Design thinkin...
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Support 2020: The Key Skills and Drivers of Today’s Customers and Tomorrow’s Services

Support 2020: The Key Skills and Drivers of Today’s Customers and Tomorrow’s Services | Designing design thinking driven operations | Scoop.it
"People want consistent relationships, not customer service." (“Service Catalogs are the phonebooks of IT Management, no one shops at work.” via @GoToAssist http://t.co/xlZbJRe9MV
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Not relationships, merely encounters
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Using Mobile to Improve Customer Relationships

Mobile is now a key part of our lives – according to the IAB, smartphone penetration in the UK is expected to... (Smartphone penetration expected to reach 75% and tablet rising to 50% this year - are you ready for mobile?
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The hazards of Bad Data in Customer Experience ...

The hazards of Bad Data in Customer Experience ... | Designing design thinking driven operations | Scoop.it
The hazards of Bad Data in Customer Experience Management on Data Governance and MDM curated by Jean-Michel Franco (The hazards of bad data in Customer Experience Management http://t.co/w5osBTpV22...
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Digital Experience Delivery Playbook | Forrester Research

John Rymer explains the Digital Experience Delivery Playbook. (Drive business transformation with digital customer experience. Download our free report to learn more.
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Analytics is the key ingredient to successful customer experience management | Alcatel-Lucent

Analytics is the key ingredient to successful customer experience management | Alcatel-Lucent | Designing design thinking driven operations | Scoop.it
Today’s connected customers use multiple devices to access a dizzying array of applications, services and content.
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Junior Designers vs. Senior Designers

Junior Designers vs. Senior Designers | Designing design thinking driven operations | Scoop.it
I like words a lot. But sometimes a few sketches communicate a point more simply and memorably. (Umm, no. https://t.co/NRh6XfIw3j)
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Recommended watch: Life is Your Talents Discovered | Sir Ken Robinson | TEDxLiverpool - YouTube

This talk was given at a local TEDx event, produced independently of the TED Conferences. In this terrific and witty closing of TEDxLiverpool, Sir Ken Robins...
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How People Buy: The Evolution of Consumer Purchasing [Infographic]

How People Buy: The Evolution of Consumer Purchasing [Infographic] | Designing design thinking driven operations | Scoop.it
This post originally appeared on the Sales section of Inbound Hub. To read more content like this, subscribe to Sales.
It's the great American pastime.
No, I'm not talking about baseball. Or stuffing your face with apple pie.
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How Strategic Is Your Board?

How Strategic Is Your Board? | Designing design thinking driven operations | Scoop.it
One aspect of strategy involves redefining the company’s competitive domain. For example, Fujifilm diversified into areas such as skin care items and dietary supplements. Image courtesy of Flickr user John.
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Modes in innovation and design

Innovating and Designing are related activities that happen through several modes. The document describes the modes and how they work with each other.
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FutureGov | Design as risk management

FutureGov | Design as risk management | Designing design thinking driven operations | Scoop.it
RT @Rebeccaannbirch: Using design thinking=like Ctrl-Alt-Z for a project. http://t.co/CLU14FcLqs … … via @Innovation_Unit @FutureGov #fails…
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D-School Futures: SAIC's Lisa Norton on the 'Thinking-Making' Approach to Design Education, and Why Her Students Must Learn to Befriend Failure

D-School Futures: SAIC's Lisa Norton on the 'Thinking-Making' Approach to Design Education, and Why Her Students Must Learn to Befriend Failure | Designing design thinking driven operations | Scoop.it
This is the final installment of D-School Futures, our interview series on the evolution of industrial design education.
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You Ain't Seen Nothing Yet

You Ain't Seen Nothing Yet | Designing design thinking driven operations | Scoop.it
Today, the only constant is change… And the rate of change is increasing. You either disrupt yourself, or someone else will. For any company, sitting still equals death. I believe that we are now... (A tsunami of change is coming.
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UX As A Service: 5 Strategies to Elevate Design Thinking In Your Orga…

The traditional role of UX is to fight for the user by designing usable and functional software. But in the age of the 'Internet of Things' every experience of…
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Geert van Hootegem's total workplace innovation

Professor Geert Van Hootegem (University of Leuven) presents his view on Total Workplace Innovation. ODAM2014.
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Designing Science Communication

Designing Science Communication | Designing design thinking driven operations | Scoop.it
Part I: A Foundation (Design thinking and science communication: a foundation and strategy #scicomm http://t.co/ugd2s97WWK and http://t.co/q4C2WQl7Py...
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Managing the Total Customer Experience | MIT Sloan Management Review

Managing the Total Customer Experience | MIT Sloan Management Review | Designing design thinking driven operations | Scoop.it
In recent years, managers have become increasingly aware of the (http://t.co/Hf6umsmJMd v interesting!
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Deck Servicedesign goes agile service-experience camp-14 #cxm

Why service design is a perfect match with agile software development
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New book: Three CX Consultants Share Strategies in 'Connect'

New book: Three CX Consultants Share Strategies in 'Connect' | Designing design thinking driven operations | Scoop.it
As marketing shifts from campaigns and brand-building to analytics and cross-channel personalization, there's growing importance in understanding and shaping each customer's experience.
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