Designing design thinking driven operations
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I blog about strategic and tactical service design and management. Trying to explore how service design practices develop. With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers. I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Rescooped by Fred Zimny from Do the Enterprise 2.0! onto Designing design thinking driven operations
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Game-based Design Can Boost Customer Engagement

Game-based Design Can Boost Customer Engagement | Designing design thinking driven operations | Scoop.it
Fred Zimny's insight:

A game based design might contribute to the growth of an access economy.One does not need to own to get engaged!

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The Knowing-Doing Gap

The Knowing-Doing Gap | Designing design thinking driven operations | Scoop.it

Another excellent gem from John Spence. This article identifies 10 critical business practices for you to use to assess where your business is really at, versus where it could be, if it was rated highly on each of the critical practices. Are you brave enough to rate your business?


Via Daniel Watson
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