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I blog about strategic and tactical service design and management.
Trying to explore how service design practices develop.
With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.
I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by
Fred Zimny
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Rescooped by Fred Zimny from Do the Enterprise 2.0! onto Designing design thinking driven operations |
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McKinsey have released a new report on what they believe will be the most disruptive technologies, and the economic impact they will have. The report, produced by the McKinsey Global Institute, ha... Delete the scoop?
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Want Better Customer Experience? Adopt the Six Disciplines of CX Maturity. Delete the scoop?
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E-commerce is something that changes as social trends change; however many businesses are failing to find a good link between social engagement and e-commerce traffic.. Delete the scoop?
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The Business of Creativity: Results from a study on assessing the creative spark conducted by the Motion Picture Association of America, Microsoft & TIME (The Business of Creativity: Assessing the Creative Spark Creativity at Work Delete the scoop?
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The relentless parade of new technologies is unfolding on many fronts. Almost every advance is billed as a breakthrough, and the list of “next big things” g Delete the scoop?
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As technological change accelerates and adoption rates soar, ten pivotal trends loom large on the top-management agenda. A McKinsey Quarterly article. Delete the scoop?
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Planning a meeting can be a hassle. Check out these tools to help ease your scheduling complication woes. (5 Tools to Help Plan Your Next Meeting: Planning a meeting can be a hassle — between finding a mee... Delete the scoop?
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You'll find detailed techniques and exercises that Lisa Bodell and other consultants make their livings delivering. The tools are tried and true, Bodell has developed a system that can turn a tired, risk-averse corporate culture ... Delete the scoop?
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Today's children are digital natives who spend an increasing amount of time with digital technologies, - touch devices in particular. They look competent, deliberate, they seem to use the devices we give them in a more natural way than adults do. Delete the scoop?
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Global innovation and brand strategist, partner in Lucule Consulting, and author of Red Thread Thinking: Weaving Together Connections for Brilliant Ideas and Profitable Innovation, Debra Kaye describes how to utilize connections between ideas to... Delete the scoop?
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Design Thinking is an innovation approach to discover opportunities, inspire potentials, and create successful products that meet human needs, add business value, and are technically feasible. Delete the scoop?
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#FabFeed The future of technology isn’t mobile, it’s contextual: In the coming years, there will be a shift to... http://t.co/l0gJnbm8o6 Delete the scoop?
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CRM tools once revolutionized business, especially from a customer support perspective. Now the name of the game is social CRM. Via Alessio Manca Delete the scoop?
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Did you know there is a whole psychology behind the choices that we make? Savvy marketers are able to use this to their advantage. This is fascinating! Via Tocquigny, antonios bouris 
Tocquigny's curator insight,
January 24, 6:20 PM
We’ve all heard the phrase, “We are our choices.” It’s true when you think about it. Every single choice we make from what to eat for lunch to who to spend our lives with impacts our future and our happiness. Although most of us try to make good choices, are we in complete controlof the choices we make? It turns out when it comes to purchasing decisions, there is a whole psychology behind how we make choices. As it turns out, savvy marketers know this and are able to use it to their advantage. Of course we know that the supermarket puts the sugary cereals that kids love at their eye level on the shelves so they will see them and beg their parent’s to buy them, but I’m talking about a psychology that goes much deeper than that. I can’t decide if marketers who use this to their advantage are smart or sneaky. I suppose it’s a little of both. This infographic called Choice Is An Illusion by BestPsychologyDegrees.org (with reputable sources listed at the bottom) suggests that marketers have done their homework over the years, and they know more about how we make choices than we do. Just to mention one example, according to their research, although we say we want to know all the options, we really don’t. Too many choices makes us tired and makes the buying decision uncomfortable. Plus, many times we aren’t happy with our choice when it’s over. On the other hand, having less options makes for an easier decision that we are happy with in the long run. Marketers use this to their advantage when selling us everything from mutual funds to new cars to jam at the grocery store. This makes me wonder about other areas of our lives. Do you think there are other choices that we make which we aren’t in complete control over? It’s a bit creepy. Delete the scoop?
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Adobe uncovers surprising data on the Global Creativity Gap.. Delete the scoop?
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Designing Transactions http://t.co/aaGYGzy5ov #ServiceThinking via @GOVUK Delete the scoop?
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Disruptive technologies: Advances that will transform life, business, and the global economy, a report from the McKinsey Global Institute, cuts through the nois Delete the scoop?
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New media expert Brian Solis talks about the future of business, the next generation, and the importance of creating experiences. Delete the scoop?
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Journey to The Heart of #UX Design: Debunking Myths http://t.co/vEHvSLXaQK - #design Delete the scoop?
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This is a post about going from good to best. Plenty of companies have gotten the message that customer experience matters. Delete the scoop?
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“Disruptive technology should be framed as a marketing challenge, not a technological one” - Clayton Christensen, The Innovator’s Dilemma ("Disruptive technology should be framed as a marketing challenge, not a technological one" - Clayton... Delete the scoop?
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Lead or be Led guest Dan Zarrella is the award-winning social media scientist at HubSpot and author of four books: "The Science of Marketing," "Zarrella's Hi... Delete the scoop?
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Twelve emerging technologies—including the mobile Internet, autonomous vehicles, and advanced genomics—have the potential to truly reshape the world in which we live and work. Via ukituki Delete the scoop?
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A game based design might contribute to the growth of an access economy.One does not need to own to get engaged!