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Game-based Design Can Boost Customer Engagement

Game-based Design Can Boost Customer Engagement | Designing design thinking driven operations | Scoop.it

Via Sebastian Thielke
Fred Zimny's insight:

A game based design might contribute to the growth of an access economy.One does not need to own to get engaged!

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Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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What are "The Service Research Priorities 2015"? Discover the paper b…

What are "The Service Research Priorities 2015"? Discover the paper by JSR:
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You Don’t Need A Digital Strategy, You Need A Digitally Transformed Company

You Don’t Need A Digital Strategy, You Need A Digitally Transformed Company | Designing design thinking driven operations | Scoop.it
In 2015 it seems foolish to have a digital or mobile strategy, you just need a business strategy for the modern world. Whether it’s Uber reinventing the..
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40 Organizations Leading the World in Employee Engagement

40 Organizations Leading the World in Employee Engagement | Designing design thinking driven operations | Scoop.it
Truly engaged workplaces are rare. Gallup research shows that worldwide, just 13% of employees are engaged in their jobs -- they are involved in, enthusiastic about and committed to their work and workplace.
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The digital customer experience – connecting the dots

The digital customer experience – connecting the dots | Designing design thinking driven operations | Scoop.it
An in-depth look at the digital customer experience.

Via Mario K. Sakata
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Nina Lappalainen's curator insight, Today, 1:11 AM
The digital customer experience – connecting the dots
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A Look Inside The New Trends In Business

A Look Inside The New Trends In Business | Designing design thinking driven operations | Scoop.it
Deloitte's new business trends report explores the receding boundaries, emerging opportunities, and new challenges that leaders are facing.
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Rescooped by Fred Zimny from Organisation Development
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24 Charts Of Leadership Styles Around The World

24 Charts Of Leadership Styles Around The World | Designing design thinking driven operations | Scoop.it
24 charts of leadership styles around the world

Via Jenny Ebermann, David Hain
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Isabelle Mayor's curator insight, Today, 12:53 AM

Une infographie qui démontre symbolise les organisations et leur style de management. "Déjà vu mais on ne s'en lasse pas!"

Jaro Berce's curator insight, Today, 4:03 AM

Is that ALL? Is there MORE? LIFE is so unpredictable that cannot be measured by any number count!

Ajo Monzó's curator insight, Today, 5:39 AM

Very good, thanks!

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Why Big Organizations Are Broken | Digital Tonto

Why Big Organizations Are Broken | Digital Tonto | Designing design thinking driven operations | Scoop.it
Now that access to resources has become nearly universal, leadership is more important than authority.
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Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations

Service Innovation Handbook? Action-oriented creative thinking toolkit for services organizations | Designing design thinking driven operations | Scoop.it
Action-oriented creative thinking toolkit for services organizations
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Customer Data: Designing for Transparency and Trust

Customer Data: Designing for Transparency and Trust | Designing design thinking driven operations | Scoop.it
Don’t sacrifice long-term goodwill for short-term benefits.
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Rescooped by Fred Zimny from New Customer - Passenger Experience
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Analytics & Metrics: Related but Not the Same

Analytics & Metrics: Related but Not the Same | Designing design thinking driven operations | Scoop.it
Metrics & ROI - Though marketers use metrics and analytics to prove and improve marketing's value, the two are not the same. We explain each and offer a checklist to help you determine your ...

Via Eric_Determined / Eric Silverstein
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Eric_Determined / Eric Silverstein's curator insight, April 15, 12:37 AM

With #Data playing a critical role for every business, do you feel your company is leveraging the right #metrics and #analytical tools?





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No Ordinary Disruption: The four forces breaking all the trends

Out with the old assumptions, in with McKinsey Global Institute's new book on the four disruptive forces reshaping the world, "No Ordinary Disruption": http://…
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The five disciplines of customer experience leaders - Bain Brief - Bain & Company

The five disciplines of customer experience leaders - Bain Brief - Bain & Company | Designing design thinking driven operations | Scoop.it
Designing experiences that consistently impress and stand out from the crowd remains a difficult endeavor, and companies often falter after an initial burst of energy.
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The Next Big Thing In Design? Less Choice

The Next Big Thing In Design? Less Choice | Designing design thinking driven operations | Scoop.it
In the future, the design around us will sweat the small stuff, writes Huge CEO Aaron Shapiro.
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Rescooped by Fred Zimny from MarketingHits
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How Are Marketers Using Data? #marketingdata

How Are Marketers Using Data? #marketingdata | Designing design thinking driven operations | Scoop.it
Data is changing the world. According to October 2014 research by the Economist Intelligence Unit, the greater availability and use of data in business can create a “virtuous circle,” with nearly two-thirds of executives worldwide reporting that information and knowledge were being shared more quickly and freely in their companies. Even though firms still report struggles and obstacles in dealing with large quantities of data, it’s improving their businesses across a range of operational and strategic functions.

Via Brian Yanish - MarketingHits.com
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Rescooped by Fred Zimny from Digital Transformation
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Why 'Big Bang' change has no place in digital transformation

Why 'Big Bang' change has no place in digital transformation | Designing design thinking driven operations | Scoop.it
Avinash Rao, Global Head, Wipro Digital Last September, Rakuten Bank in Japan launched 'Transfer by Facebook' - the first money transfer using Facebook. The Facebook application is a little...

Via Christelle Austruy
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Innovating Public Services in Challenging Times - Service Design Conference Dublin

Innovating Public Services in Challenging Times - Service Design Conference Dublin | Designing design thinking driven operations | Scoop.it
Hosted by the Northern and Western Regional Assembly in conjunction with the Year of Irish Design and the SPIDER project an innovation project funded by Interr…
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Rescooped by Fred Zimny from Omnichannel
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Why a data-driven transformation requires a cultural shift

Why a data-driven transformation requires a cultural shift | Designing design thinking driven operations | Scoop.it
Metrics and analytics power nearly everything IT does at online marketplace Etsy. Its CTO attributes its success at becoming data-driven to the creation of a culture of learning and discovery.

Via Tony Shan, Edward Chenard
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The demise of Brands... - broadstuff

The demise of Brands... - broadstuff | Designing design thinking driven operations | Scoop.it
Link : "The demise of Brands..." It's as if millions of brand marketers cried out in fear - and then were silenced… http://t.co/Isz758RmOU
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New business models_in_the_digital_age__bookmachine_special_edition

This Report is definitely the most informative discussion of new business models on the Internet that you will read. It has been written specifically to help p…
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From Big Data to Big Decisions

From Big Data to Big Decisions | Designing design thinking driven operations | Scoop.it
By themselves, data are not useful; it is only when we apply data to generate hypotheses, to validate theories and to make informed predictions that we can harness their power. The smart application of data is often the weakest link in an analytics-to-action pipeline. This is not because we fail to use sufficiently clever algorithms, but rather because we fail to compare the outcomes of different actions systematically.

Via Bonnie Hohhof, Edward Chenard
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360viewcrm's curator insight, April 16, 10:58 AM

The best way to analyze big data is to first have a clear understanding of what that data means. This requires a set strategy and systematic approach. This is why having supportive tech in a company is so strategically important when looking to grow in the most efficient and effective manner.

Rescooped by Fred Zimny from Enterprise Architecture ◭ Tech Strategy
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Tech Trends 2015: Deloitte sixth annual report


Via Paul Aneja - eTrends
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jose antonio gabelas's curator insight, April 15, 6:24 AM

añada su visión ...

Chris Shern's curator insight, April 15, 6:12 PM

A very comprehensive good look at some significant tech trends.

Stephane Vasse's curator insight, April 16, 3:11 AM

Good overview!

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Internet of Things: Why the Support of Things is the future of customer experience | MyCustomer

Internet of Things: Why the Support of Things is the future of customer experience | MyCustomer | Designing design thinking driven operations | Scoop.it
Is it time to start thinking about your connected customer support strategy?
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Thinking like a designer can transform the way you develop products, services, processes—and even strategy. Design Thinking

Thinking like a designer can transform the way you develop products, services, processes—and even strategy. Design Thinking | Designing design thinking driven operations | Scoop.it
Thinking like a designer can transform the way you develop products, services, processes—and even strategy.
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