Designing service
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Game-based Design Can Boost Customer Engagement

Game-based Design Can Boost Customer Engagement | Designing  service | Scoop.it

Via Sebastian Thielke
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A game based design might contribute to the growth of an access economy.One does not need to own to get engaged!

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Designing  service
One of the misunderstandings of these days is that a designer has an artist or artisan background. In that approach designers are idea generators, visualizers and prototypers.   That is not our point of view. Our adagium comes from the management writer Herbert Simon, who stated that "Everyone designs who devises courses of action  aimed at changing existing into preferred ones".  As stated by others, this version of design tends to abstraction and general expertise.   The focus of this blog is service and services. In our world  service is exchanged for service. All firms are service firms; all markets are centered on the exchange of service, and all economies and societies are service based. And just even government and other institutions are always exchanging services for services. But be sure, in this era of change there is a heavy focus also on concept generation, visualization and digital concept and prototypes.   Interested in designing services? In case you are interested to follow,  check the options in the sidebar. You can follow this blog on Facebook, Pinterest, Twitter and via email and RSS. It is up to you! In case you are interested to connect on linkedin, please feel free to do so (some of this content is also posted on that platform).  
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Designing service

Designing service | Designing  service | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@gmail.com

  

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Sneaky's comment, June 25, 2015 10:42 AM
super article
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BAIN & Company Luxury goods worldwide market study 2016 #fashion #style

BAIN & Company Luxury goods worldwide market study 2016 #fashion #style | Designing  service | Scoop.it
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Stop Waiting for #Governments to Close the Skills Gap

Stop Waiting for #Governments to Close the Skills Gap | Designing  service | Scoop.it
Donald Trump was elected with the promise to “make America great again.” But America was already great for some people. For example, America has been good for investors: The Dow Jones was at a record high before Trump got elected, and it has risen further since the election. Read more: Stop Waiting for Governments to…
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McKinsey: Four fundamentals of #workplace automation

McKinsey: Four fundamentals of #workplace automation | Designing  service | Scoop.it
As the automation of physical and knowledge work advances, many jobs will be redefined rather than eliminated—at least in the short term. A McKinsey Quarterly article. Read (Sourced through Scoop.it) all from: www.mckinsey.com
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Nomad Messenger is another fine #startup

Nomad Messenger is another fine #startup | Designing  service | Scoop.it
via BetaList http://ift.tt/2jaFFJQ #entrepreneur #innovation #service
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The Future of #Design (and how to prepare for it) #digital

The Future of #Design (and how to prepare for it) #digital | Designing  service | Scoop.it
A handy guide to navigating what's coming up next in the design world.
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The future of design thinking

The future of design thinking | Designing  service | Scoop.it
As we look to the future, design thinking will play an increasingly critical role, and organisations will need to evolve and embrace this creative and agile practice if they are to stay ahead of the pack.
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Why Creative Agencies Need to Think Like Consultants in 2017

Why Creative Agencies Need to Think Like Consultants in 2017 | Designing  service | Scoop.it
IT consultants have been aggressively adding marketing services. But all is not lost for agencies, writes Penry Price of LinkedIn.

Via Mario K. Sakata
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How Howard Schultz’s Angel Poised Starbucks for Success

How Howard Schultz’s Angel Poised Starbucks for Success | Designing  service | Scoop.it
Few have resolved the tension between identity and growth as masterfully as the coffee chain’s CEO.
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Great Careers is another fine #startup

Great Careers is another fine #startup | Designing  service | Scoop.it
via BetaList http://ift.tt/2gJ8mbx #entrepreneur #innovation #service
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Design thinking origin story plus some of the people who made it all happen

Design thinking origin story plus some of the people who made it all happen | Designing  service | Scoop.it
An introductory timeline into the history and origins of Design thinking. Key players, designers and influences broken down into phases.

Via Mario K. Sakata
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You Need More Than #Analytics Data to Grow Your Business: You Need Systems #bigdata #jobs

You Need More Than #Analytics Data to Grow Your Business: You Need Systems #bigdata #jobs | Designing  service | Scoop.it
I have realized something after working with countless companies and helping them set up their analytics tools. They all want the hottest tool. They all want as much data as they can possibly gather. However, these companies don’t actually care about the data. Source: You Need More Than Analytics Data to Grow Your Business –…
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Why MFA’s Are Better Marketers Than MBA’s #marketing #jobs #hiring

Why MFA’s Are Better Marketers Than MBA’s #marketing #jobs #hiring | Designing  service | Scoop.it
Apple never invested heavily in marketing, preferring to build great products and save money on fixed costs. Then something strange happened: Samsung phones, which feature a different operating system (the open-source and Google-owned Android) and a bigger screen, began to pick up market share in 2013. Read all: Why MFA’s Are Better Marketers Than MBA’s
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McKinsey & Company: Harnessing automation for a future that works

Automation is happening, and it will bring substantial benefits to businesses and economies worldwide, but it won’t arrive overnight. A new McKinsey Global Institute report finds realizing automation’s full potential requires people and technology to work hand in hand. Read all: Harnessing automation for a future that works | McKinsey & Company
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Path to Digital Maturity infographic - Bain & Company Insights

Path to Digital Maturity infographic - Bain & Company Insights | Designing  service | Scoop.it
The most digitally mature companies are eight times more likely to gain market share than the least digitally mature. Here's how containers can help facilitate a digital transformation.
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Forbes India Magazine - Designing an innovation process for organizations

Forbes India Magazine - Designing an innovation process for organizations | Designing  service | Scoop.it
You need that space to come up with the right questions before you apply all of your energies to answering them.
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Shifting behaviors shown in insurance consumer study – Accenture

Shifting behaviors shown in insurance consumer study – Accenture | Designing  service | Scoop.it
Digital and other trends have shifted insurance customer behaviors. Learn the three personas of insurance customers and how to market to them.
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Think Less. Do Better.

Think Less. Do Better. | Designing  service | Scoop.it
Promoting better workflow in UI design through manageable decision-making and thought process. Source: Think Less. Design Better.
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Are these indeed Unexpected Benefits of #Digital Transformation

Are these indeed Unexpected Benefits of #Digital Transformation | Designing  service | Scoop.it
Many different fields of study — such as psychology, human-computer interaction, and ecology — have employed the concept of “affordances.” The term refers to the different possible actions that someone can take with an object in a particular environment. Source: Unexpected Benefits of Digital Transformation
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Medium’s Design thinking origin story

Medium’s Design thinking origin story | Designing  service | Scoop.it
Recently design thinking has gained momentum in the business world but how exactly did it come about? Source: Design thinking origin story plus some of the people who made it all happen – Medium
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trendwatching.com: 5 Trends for 2017

trendwatching.com: 5 Trends for 2017 | Designing  service | Scoop.it
Get ready. 5 big trends for 2017. Featuring Google, Starbucks, Abba (yes, really!) and more. Source: trendwatching.com | 5 Trends for 2017 | TrendWatching
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Capgemini Consulting: Organizing for Digital: Why #Digital Dexterity Matters 

Capgemini Consulting: Organizing for Digital: Why #Digital Dexterity Matters  | Designing  service | Scoop.it
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