Designing design ...
Follow
Find
295.7K views | +41 today
 
Rescooped by Fred Zimny from Do the Enterprise 2.0!
onto Designing design thinking driven operations
Scoop.it!

Game-based Design Can Boost Customer Engagement

Game-based Design Can Boost Customer Engagement | Designing design thinking driven operations | Scoop.it

Via Sebastian Thielke
Fred Zimny's insight:

A game based design might contribute to the growth of an access economy.One does not need to own to get engaged!

more...
No comment yet.
Designing design thinking driven operations
I blog about strategic and tactical service design and management.<br><br>Trying to explore how service design practices develop.<br><br>With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.<br><br>I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
Your new post is loading...
Your new post is loading...
Scooped by Fred Zimny
Scoop.it!

Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Social Marketing Habits of Highly Effective People

Social Marketing Habits of Highly Effective People | Designing design thinking driven operations | Scoop.it
Social marketing is no longer a choice, yet, only a few understand what effective social marketing is. Learn the habits of effective social marketing here.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

PSFK Future of Retail 2015 Report - Summary Presentation

In the fifth volume of the Future of Retail report the PSFK Labs team explores the dynamic social, technological, and physical forces influencing consumer behavior and driving next-generation shopping experiences.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Defined by Design : an introduction to design thinking

Defined by Design : an introduction to design thinking | Designing design thinking driven operations | Scoop.it
"Design is not the narrow application of formal skills, it is a way of
thinking."

(Chris Pullman)

Design Thinking: What is it?It is: Creative thinking in action.

Developing creative resolutions that work for now and the future.
more...
Paula King, Ph.D.'s curator insight, Today, 10:01 AM

Design thinking is everywhere. 

Rescooped by Fred Zimny from Positive futures
Scoop.it!

The 10 Principles Of The Future Manager

The 10 Principles Of The Future Manager | Designing design thinking driven operations | Scoop.it
Following up on my post around the 7 Principles of The Future Employee, I wanted to share another concept which is the 10 Principles of The Future Manager.

Via David Hain
more...
David Hain's curator insight, November 23, 5:54 AM

Not a bad list if you want to succeed in 21C!

Rescooped by Fred Zimny from Palvelumuotoilu
Scoop.it!

Upgrade Your Event Experience with Meeting Design

Smart meeting design has evolved from just your seating configuration, or where the coffee break should be located, and has employed a solid strategy to make sure that the design of your next...

Via Laila Bröcker
more...
Laila Bröcker's curator insight, November 23, 12:50 PM

Quite long but informative video about designing the meeting. 

Scooped by Fred Zimny
Scoop.it!

A dissertation on customer relationship management and importance of …

A dissertation on customer relationship management and importance of relationship marketing in the banking sector
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Today’s designers are solving business problems - O'Reilly Radar

Today’s designers are solving business problems - O'Reilly Radar | Designing design thinking driven operations | Scoop.it
It’s no secret that design is playing a more prominent role within many organizations. Designers are becoming fundamentally linked to the development and success of products and services...
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

7 Trends to Watch to Stay Ahead of the Digital Era Curve

7 Trends to Watch to Stay Ahead of the Digital Era Curve | Designing design thinking driven operations | Scoop.it
This is the time of year when you start seeing a mad dash of articles looking back on the trends of 2014 and what to expect in 2015.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Service is Not a Secret: 8 Steps to a Customer Service Revolution

Service is Not a Secret: 8 Steps to a Customer Service Revolution | Designing design thinking driven operations | Scoop.it
Customer service training initiatives have proven vital, but only if they are focused on results and their objectives are clearly mapped to goals
more...
kelvinsmim's curator insight, November 23, 12:36 AM
jeep alternator parts
kelvinsmim's curator insight, November 23, 12:36 AM
toyota alternator parts
Scooped by Fred Zimny
Scoop.it!

Designing our Customers Experience

We’ve been riding on a wave of consumerism since the best part of last century, product of the industrial and services revolutions, the amount of products and services outpaced even the most wild thinkers.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Mobile 2015: 4 Trends to Watch

Mobile 2015: 4 Trends to Watch | Designing design thinking driven operations | Scoop.it
The mobile space continues to see growth and innovation as 2014 winds to a close. What can marketers expect to see in 2015?
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

9 Principles For Great Branding By Design

9 Principles For Great Branding By Design | Designing design thinking driven operations | Scoop.it
We all know great design has a critical role to play in building a great brand. But how do we go about making that happen? Three top designers weigh...
Fred Zimny's insight:

We all know great design has a critical role to play in building a great brand. But how do we go about making that happen? I recently had the opportunity to speak to three top designers about that very question: Robert Brunner, founder of the design shop Ammunition and author of Do You Matter: How Great Design Will Make People Love Your Company; Joe Doucet, founder of Joe Doucet Studio and David Hill, vice president of design at Lenovo and author of the Design Matters blog.

Through these conversations, it became clear that the link between design and branding is important, and that having a top design team is to crucial to having a winning brand.

Here's what I learned

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How Social Media Can Help Your Event Marketing Strategy

How Social Media Can Help Your Event Marketing Strategy | Designing design thinking driven operations | Scoop.it

l mediaWe've all discussed events on social media, but can social help organize one? Here’s how to incorporate social media into your event marketing strategy.

more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Unicom 2014 - Staying relevant in the digital ecomony

The step towards customer experience architecture - Enterprises are attempting to incorporate multi-channels, new customer insights and a much faster rate of c…
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Video: Charlene Li Giving up control leadership in the digital era at TED IBM

Video: Charlene Li  Giving up control  leadership in the digital era at TED IBM | Designing design thinking driven operations | Scoop.it
In business today the need for innovation and rapid decision making trumps yesterday s drive for efficiency. How does this influence what it means...watch video.
more...
No comment yet.
Rescooped by Fred Zimny from MarketingHits
Scoop.it!

Tips for Running an Awesome Holiday Marketing Campaign #Infographic

Tips for Running an Awesome Holiday Marketing Campaign #Infographic | Designing design thinking driven operations | Scoop.it
The holiday season is almost here. Along with seasonal snacks (eggnog, anyone?), that means some serious shopping. Yet, just as there are many customers, there’s no shortage of competition for those customers’ limited funds. If only there were some sort of cheat sheet to help you make the most out of the gift-giving months ahead.

Via Brian Yanish - MarketingHits.com
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Ernst & Young global commercial banking survey 2014

As part of EY’s ongoing commitment to providing banks with insight on different types of bank clients, we undertook a global survey to explore the changing r…
more...
No comment yet.
Rescooped by Fred Zimny from Emerging Themes in Marketing
Scoop.it!

Driving Marketing Results with Big Data - MIT Technology Review

Driving Marketing Results with Big Data - MIT Technology Review | Designing design thinking driven operations | Scoop.it
Driving Marketing Results with Big Data MIT Technology Review The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser—stripped of personally identifiable...

Via AnalyticsInnovations, Cambridge Marketing Colleges
more...
Eric Debray's curator insight, November 22, 10:52 AM

The promise of big data analytics is that marketers can analyze thousands of points of information about the digital activity of the purchaser

Scooped by Fred Zimny
Scoop.it!

Service innovation leadership playbook by Fred Zimny

Service innovation leadership playbook by Fred Zimny | Designing design thinking driven operations | Scoop.it
The service innovation leadership playbook provides you with the capability to understand and transform service developments.

Service has become the dominant paradigm of this new era.

The playbook includes papers, report and thesis's.

For any reflection, please contact the author at fjg.zimny@serve4impact.com
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Leverage Emotion to Design a Product They Can't Live Without

Leverage Emotion to Design a Product They Can't Live Without | Designing design thinking driven operations | Scoop.it
Every addicting product or service shares certain essential qualities. Here's author Nir Eyal's primer on why maximizing habit-forming triggers is so important.
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Innovation technologies in the startups - creativity in business model

Innovation technologies in the startups - creativity in business model | Designing design thinking driven operations | Scoop.it
In the past most startups occurred because a new technology had come along that would provide solution to a problem that could not be solved previously.
more...
No comment yet.
Rescooped by Fred Zimny from Customer Experience Best Practices & Issues
Scoop.it!

How to redesign your organisation around excellent customer experience

How to redesign your organisation around excellent customer experience | Designing design thinking driven operations | Scoop.it
Clive Grinyer, Customer Experience Director at Barclays, is a man with considerable design chops, with tenures at Samsung and Orange, the Design Council and Central St Martins.

Via beyondthearc
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

How Smart, Connected Products Are Transforming Competition

How Smart, Connected Products Are Transforming Competition | Designing design thinking driven operations | Scoop.it
Information technology is revolutionizing products. Once composed solely of mechanical and electrical parts, products have become complex systems that combine hardware, sensors, data storage, microprocessors, software, and connectivity in myriad ways. These “smart, connected products”—made possible by vast improvements in processing power and device miniaturization and by the network benefits of ubiquitous wireless connectivity—have unleashed […]
more...
No comment yet.
Scooped by Fred Zimny
Scoop.it!

Understanding “New Power”

Understanding “New Power” | Designing design thinking driven operations | Scoop.it
The crowd is challenging traditional leadership. Here’s how to harness its energy.
more...
kelvinsmim's curator insight, November 21, 11:29 PM

chevrolet alternator parts

Paula King, Ph.D.'s curator insight, Today, 10:02 AM

Important especially for those who want business as usual.