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Game-based Design Can Boost Customer Engagement

Game-based Design Can Boost Customer Engagement | Designing design thinking driven operations | Scoop.it

Via Sebastian Thielke
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A game based design might contribute to the growth of an access economy.One does not need to own to get engaged!

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Designing design thinking driven operations
I blog about strategic and tactical service design and management.

Trying to explore how service design practices develop.

With a focus in developing strong conceptual work, supporting design decisions on research and enabling readers to create conversations with clients, colleagues and customers.

I also aim to support senior managers and professionals to reflect and improve their practices.
Curated by Fred Zimny
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Designing design thinking driven operations

Designing design thinking driven operations | Designing design thinking driven operations | Scoop.it

 

 

Customer experience, customer service, design thinking, service design, service management

 

Mail me: fjg.zimny@serve4impact.com

  

Follow me on twitter: @FredZimny

 

Connect with me on linkedin http://www.linkedin.com/in/fredzimny

  

Even more good stuff at http://serve4impact.com 

 

 

 

 



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Accelerating Europe’s Comeback – Digital Opportunities for Competitiveness and Growth | Accenture Click - UK Digital Hub

Accelerating Europe’s Comeback – Digital Opportunities for Competitiveness and Growth | Accenture Click - UK Digital Hub | Designing design thinking driven operations | Scoop.it
European business leaders may be an optimistic group – with a growing number of them believing Europe will grow in the next 3 years – but the IMF has pre
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AgenciesTransformation 2014 - 2020 March 17 - Marc deSwaan Arons, CEO, Effect…

Marc's full presentation deck
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Context Defines the Future User Experience

Context Defines the Future User Experience | Designing design thinking driven operations | Scoop.it
"The better we know our customer, the more effectively we can market to them." This has been true since cavemen traded animal skins for berries.
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Customer Experience: A Journey on the Path to Customer Loyalty | Loyalty360.org

Customer Experience: A Journey on the Path to Customer Loyalty | Loyalty360.org | Designing design thinking driven operations | Scoop.it
RT @erinraese: Customer Experience - A Journey on the Path to Customer Loyalty - http://t.co/AUvpRkjzCY #cx #L360
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Everyone is obsessed with SMEs and startups – but you can’t treat them like IBM

Everyone is obsessed with SMEs and startups – but you can’t treat them like IBM | Designing design thinking driven operations | Scoop.it
The technology world has gone SME and startup mad, everyone wants to find the next innovative company to take the market by storm.
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Are Mobile Workspaces Speeding Up the Death of the Office?

Are Mobile Workspaces Speeding Up the Death of the Office? | Designing design thinking driven operations | Scoop.it
JetBlue. American Express. Aetna Insurance. What do they have in common? Each of these companies is saving millions of dollar annually by shedding office space and allowing employees to work remotely.
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Social Media...You Haven't Seen Anything Yet | Jerry Kane | TEDxLongwood - YouTube

This talk was given at a local TEDx event, produced independently of the TED Conferences. It's hard to believe social media having any larger impact on socie...
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Lean Analytics Cycle

Lean Analytics Lean Product & Lean UX Silicon Valley - July 2014 Hiten Shah hnshah@gmail.com Download the slides: h p://kiss.ly/leanprod2014
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Top 60 Customer Experience Influencers

Top 60 Customer Experience Influencers | Designing design thinking driven operations | Scoop.it
When it comes to customer experience, there are thought leaders who are providing thought-provoking insights and ideas. Find out who they are.
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Princeton University - Video feature: Keller Center class focuses on creativity, innovation, design

Princeton University - Video feature: Keller Center class focuses on creativity, innovation, design | Designing design thinking driven operations | Scoop.it
A course in Creativity, Innovation and Design offered by @KellerCenter is a deep dive into divergent thinking. http://t.co/TsUN5x09tR
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The Digital Highway: Why HR Needs to Move Out of the Slow Lane

The Digital Highway: Why HR Needs to Move Out of the Slow Lane | Designing design thinking driven operations | Scoop.it
Digital is transforming the way organizations build competitive advantage through people. Take just recruitment as an example. Mobile devices now account for over a billion job searches per month.
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How to Combine Design Thinking, Lean Startup, and Agile Development

How to Combine Design Thinking, Lean Startup, and Agile Development | Designing design thinking driven operations | Scoop.it
Useful diagram combining design thinking + lean-start-up + agile for #innovation pic.twitter.com/wkGztpo9jT— Dr.
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Digital Marketing Strategy for Retail Stores | Internet Marketing, SEO Services

Digital Marketing Strategy for Retail Stores | Internet Marketing, SEO Services | Designing design thinking driven operations | Scoop.it
Digital Marketing Strategy for Retail Stores

Via CIM Academy, massimo milita, MarcoFabris2013
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Cutting-Edge.co's curator insight, May 5, 5:50 AM

Great Infographic in small business/startup digital marketing strategy.

 

-CuttingEdgeCMO

See more on digital marketing at http://cutting-edge.co

Marc Trimble's curator insight, June 2, 8:56 AM

Throw in iBeacon.

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Google CEO: Is the 40-Hour Workweek Really Necessary? | CRM Daily

Google CEO: Is the 40-Hour Workweek Really Necessary? | CRM Daily | Designing design thinking driven operations | Scoop.it
Digital technology has already revolutionized the mobile work environment. Will it do the same to the traditional workweek? Google co-founder and CEO Larry Page believes it could.
Fred Zimny's insight:
fine sunday reflection
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Accenture’s IT Transformation

This presentation covers IT Strategy of Accenture company, which led to its huge success.
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Join us during Sydney Design 2014

Join us during Sydney Design 2014 | Designing design thinking driven operations | Scoop.it
We’re excited to take part in Sydney Design 2014, brought to us by the Powerhouse Museum. Sydney Design 2014, from 16 August to 24 August, is a collection of events… [...] The post Join us during Sydney Design 2014 appeared first on Meld Studios.
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People Don't Care About Your Brand

Three business basics to always remember! People don't care about your brand. They care about what you can do for them. Back to basics... Give people what they…
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Mobile is the Essential Link in Customer Experience

Mobile is the Essential Link in Customer Experience | Designing design thinking driven operations | Scoop.it
The 2010 customer expected you to provide her with an easy way to find what she was looking for -- prices, product features, reviews or account information. The 2014 customer expects you to anticipate what she might want and present it to her, in context, perhaps even before she knows she wants it. Smart phones have created this change. All of us are in the midst of a mobile mind shift. We have learned that whatever the question, the answer is on the phone. Does this product come in my size? Wha Topic: Customer Experience.
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The Customer Journey Has Lost Its Emerald City

The Customer Journey Has Lost Its Emerald City | Designing design thinking driven operations | Scoop.it
Marketers need to stop just offering another brick in the road, only giving every customer the same place to “step.” Personalization makes content easier to find for consumers when it is useful and unique.
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Of Starlings & Social Change - Marilyn Struthers

Of Starlings & Social Change: the non-profit sector as an innovating structure mstruthers@ryerson.ca
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Megaphone model – An approach to influence an entire market

Megaphone model – An approach to influence an entire market | Designing design thinking driven operations | Scoop.it
I’ve been involved in some cases that had to do about introducing something new to the market place that required changes to legislation, public opinion and awareness.
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Higher Purpose and Stakeholder Orientation

Jo Hunter's Conscious Capitalism presentation
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Building Service Intelligence to Achieve Customer Centricity - Knowledge@Wharton

Building Service Intelligence to Achieve Customer Centricity - Knowledge@Wharton | Designing design thinking driven operations | Scoop.it
Rapid technology developments and disruptive innovation are blurring the boundaries across the telecom, IT and media industries. Service providers are bundling voice, data and video offerings along with mobility to achieve differentiation in this hyper competitive environment. Yet, customers do not seek technology – they want anytime, anywhere, any device connectivity. In this new model, service providers need a customer-centric approach to succeed, says Sriram T. V., vice president at Wipro Technologies, and Gerald R. Faulhaber, a Wharton professor emeritus of business economics and public policy. The two discuss how network service providers can remain competitive in this white paper, produced by Knowledge@Wharton and sponsored by Wipro Technologies.
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Design Thinking and CX | Loyalty360.org

Design Thinking and CX | Loyalty360.org | Designing design thinking driven operations | Scoop.it
There has been a great deal written about “design thinking” in the past few years.
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5 Design Principles That Drive Social Customer Experience Marketing

5 Design Principles That Drive Social Customer Experience Marketing | Designing design thinking driven operations | Scoop.it
The essence of Social Customer Experience Marketing is a shift to a customer-centric focus. Find out the benefits and design process here.
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